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Rose Ha

404 – 6395 Hawthorn Lane, Vancouver, BC, V6T 1Z4



To utilize my skills in Computing and Information Technology to create innovative

solutions to given problems. Main areas of interest include debugging, process
mapping, documentation, business analysis and project management.

Employment History

2008/05 - present University of British Columbia – Enrolment Vancouver, BC

CRM Business Analyst
 Promote change management to encourage users to embrace ezRecruit in
enhancing productivity
 Debug user inquires through JIRA and provide technical support and
coordinate with vendor on providing a solution or develop possible work
 Translate user requirements from laymen terms to technical syntax to
promote better software implementation in an agile development life cycle.
 Provide training for ezRecruit including the use of Content Management
System, Predefined Queries, Email Campaigns and use of Customer
Relationship Management.
 Knowledgeable in proprietary systems that interact with the CMS including
 Good oral and written communication skills with a demonstrated ability to
define and communicate client specific project requirements.

2006/05 – 2008/05 UBC – Faculty of Graduate Studies Vancouver, BC

Data & Systems Analyst
 Responsible for data reports utilizing Crystal Reports. Experience with
database design, SQL, data extraction, normalization, migration, detail
queries and presentation.
 Administrator for all aspects of Grad Studies online application system
(SynApps) including configurations, yearly maintenance, permissions, content
and updates.
 Monthly demonstrations of SynApps functionalities to large groups of
Graduate Secretaries & Advisors. Along with annual training sessions and
one on one tutorials.
 Coded and debugged Admission Letters through the MSC.
 Documented business processes and SynApps work flow with Visio and Gliffy.
 Track, analyze and support data extracted results to validate Graduate
Student initiatives.

2004/08 – 2006/04 Pender Financial Corp. Vancouver, BC

References Available Upon

Rose Ha
404 – 6395 Hawthorn Lane, Vancouver, BC, V6T 1Z4
Web Marketing Coordinator
 Daily reporting of sales figures utilizing Crystal Reports, Access and CRM.
 Programmed in VBA to customized Outlook Forms enhancing sales usability.
 Web development for Pender website using HTML and Dreamweaver.
 Responsible for all technical aspects of email marketing campaigns including
mass mail-outs, mail merges, newsletters and coordinated with external

References Available Upon

Rose Ha
404 – 6395 Hawthorn Lane, Vancouver, BC, V6T 1Z4

2003/04 – 2004/05 Taipei World Trade Center Taipei, Taiwan

 CETRA, a division of the Federal Government of Taiwan. Mandate is to
enhance international trade and promote bilateral agreements. Responsible
for editing information related to press releases, publications, marketing,
opening ceremonies, conferences and speeches.
 Ghost writer and correspondence person for high level officials.
 Appointed to write for the president of Taiwan promoting Tourism and

2002/06 – 2003/02 United Way of the Lower Mainland Burnaby, BC

Fast Tracker Specialist
 Designed and developed database reports and queries.
 Taught and designed procedure manual for Fast Tracker, a donor tracking
application. Students included CEO’s, managers, internal staff and data entry
 In addition to technical skills, position required the ability to meet deadlines
in a fast paced environment, functioning well within a team and planning and
managed multiple projects to client’s complete satisfaction.

2000/05 – 2001/05 Mobile Data Solutions Inc Richmond, BC

Database Developer
 Member of MDSI Database division. Carried out implementation and
configuration duties to the MDSI Advantex baseline product to ensure proper
customizations to client business needs.
 Programmed in Visual Basic and C. Worked extensively with Oracle PL/SQL
creating stored procedures and triggers.
 Researched and presented solutions to team members regarding client
requirements not handled in the base product.
 Conducted intensive testing and detailed reporting to ensure quality

1997/09 – 1999/08 CIBC – at branch and data centre Surrey, BC

Customer Service Representative
 Provide Customer Support to banking clients’ including the purchase of
financial services, banking inquires, account status and credit card loans.
 Balanced register on a nightly basis insuring proper debits and credits.
 Accepted and processed customer deposits and loan payments.


British Columbia Institute of Technology 1998 – 2000

Major – Computer Systems Technology specializing in Database Development

References Available Upon

Rose Ha
404 – 6395 Hawthorn Lane, Vancouver, BC, V6T 1Z4
University of Windsor 1996 – 1998
Major – Chemistry

References Available Upon