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Lexmark

CS310/CS410/CS510 and
CX310/CX410/CX510

Color Product Study Guide

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Edition: October 2012


Revision: 1.4
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore,
this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in later editions. Improvements or
changes in the products or the programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Services Training/008-2, 740 West New
Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at SVCTrain@Lexmark.com. Lexmark may use
or distribute any of the information you supply in any way it believes appropriate without incurring any
obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer
intends to make these available in all countries in which it operates. Any reference to a product, program,
or service is not intended to state or imply that only that product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any existing intellectual property
right may be used instead. Evaluation and verification of operation in conjunction with other products,
programs, or services, except those expressly designated by the manufacturer, are the users
responsibility.
Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
PCL is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
2012 Lexmark International, Inc. All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial
computer software and documentation developed exclusively at private expense.

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

THIS PAGE INTENTIONALLY LEFT BLANK

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Table of Contents
LASER PRINTER NAMING CONVENTION ................................................................... 1
TLI, TYPE AND SERIAL NUMBER LOCATION ............................................................ 2
TECHNICAL INFORMATION ......................................................................................... 3
SPECIFICATIONS: CS310/CS410/CS510 .................................................................................................. 3
Print Speed: CS310/CS410/CS510 ................................................................................................. 4
Duty Cycle: CS310/CS410/CS510 ................................................................................................... 4
Wireless Option: CS310/CS410/CS510........................................................................................... 5
MEDIA OPTIONS: CS310/CS410/CS510 .................................................................................................. 6
Media Sources and Capacities: CS310/CS410/CS510 ................................................................... 7
SPECIFICATIONS: CX310/CX410/CX510 .................................................................................................. 8
Print Speed: CX310/CX410/CX510 ................................................................................................. 9
Duty Cycle: CX310/CX410/CX510 ................................................................................................... 9
Wireless Option: CX310/CX410/CX510......................................................................................... 10
Fax Specifications: CX410/CX510 ................................................................................................. 11
Scanner Specifications: CX310/CX410/CX510 ............................................................................. 12
ADF Scan Speed: CX310/CX410/CX510 ...................................................................................... 12
Copy Speed: CX310/CX410/CX510 .............................................................................................. 13
MEDIA OPTIONS: CX310/CX410/CX510 ................................................................................................ 14
Media Sources and Capacities: CX310/CX410CX510 .................................................................. 15

THEORY OF OPERATION ........................................................................................... 16


ELECTROPHOTOGRAPHIC PROCESS ........................................................................................................ 16
Charge............................................................................................................................................ 17
Expose ........................................................................................................................................... 18
Develop .......................................................................................................................................... 19
st

1 Transfer ..................................................................................................................................... 20
nd

2 Transfer .................................................................................................................................... 21
Fuse ............................................................................................................................................... 22
Clean/Erase ................................................................................................................................... 23
EP Process Key Components ........................................................................................................ 24
PAPER TRANSPORT SYSTEM ................................................................................................................... 26
Paper Transport System Key Components: CS310/CS410/CS510 .............................................. 27
Print Engine Paper Path: CS310/CS410/CS510 ........................................................................... 29

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Paper Jam Locations: CS310/CS410/CS510 ................................................................................ 30


Paper Transport System Key Components: CX310/CX410/CX510 .............................................. 31
Print Engine Paper Path: CX310/CX410/CX510 ........................................................................... 33
Paper Jam Locations: CX310/CX410/CX510 ................................................................................ 34
SCANNER SYSTEM: CX310/CX410/CX510 ............................................................................................. 35
Flatbed Key Components............................................................................................................... 35
ADF Theory of Operation: CX310/CX410/CX510 .......................................................................... 36
ADF Key Components: CX310 ...................................................................................................... 37
ADF Paper Path: CX310 ................................................................................................................ 38
ADF Key Components: CX410/CX510 .......................................................................................... 39
ADF Paper Path: CX410/CX510 .................................................................................................... 40

CONTROL PANEL AND MENUS ................................................................................. 41


CS310: 2-LINE APA DISPLAY ................................................................................................................ 41
Buttons and Functions: CS310 ...................................................................................................... 41
Administrative (Customer) Menu: CS310 ...................................................................................... 42
Service Menus: CS310 .................................................................................................................. 43
CS410: 2.4 COLOR DISPLAY ................................................................................................................ 45
Buttons and Functions: CS410 ...................................................................................................... 45
Administrative (Customer) Menu: CS410 ...................................................................................... 46
Service Menus: CS410 .................................................................................................................. 47
CS510: 4.3 COLOR TOUCHSCREEN ETASK ........................................................................................... 49
Buttons and Functions: CS510 ...................................................................................................... 49
Home Screen Buttons and Functions: CS510 ............................................................................... 50
Administrative (Customer) Menu: CS510 ...................................................................................... 51
Service Menus: CS510 .................................................................................................................. 52
CX310: 2.4 COLOR DISPLAY ................................................................................................................ 54
Buttons and Functions: CX310 ...................................................................................................... 54
Administrative (Customer) Menu: CX310 ...................................................................................... 55
Service Menus: CX310 .................................................................................................................. 56
CX410: 4.3 COLOR TOUCH SCREEN ETASK .......................................................................................... 58
Buttons and Functions: CX410 ...................................................................................................... 58
Home Screen Buttons and Functions: CX410 ............................................................................... 59
Administrative (Customer) Menu: CX410 ...................................................................................... 60
Service Menus: CX410 .................................................................................................................. 61
CX510: 7 COLOR TOUCHSCREEN ETASK .............................................................................................. 63
Buttons and Functions: CX510 ...................................................................................................... 63

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Home Screen Buttons and Functions: CX510 ............................................................................... 64


Administrative (Customer) Menu: CX510 ...................................................................................... 66
Service Menus: CX510 .................................................................................................................. 67

SUPPLIES .................................................................................................................... 69
SUPPLY ITEMS: CS310/CS410/CS510 ................................................................................................... 69
Toner Cartridges ............................................................................................................................ 69
Photoconductor / Imaging Unit / Developer ................................................................................... 70
Waste Toner Bottle ........................................................................................................................ 71
SUPPLY ITEMS: CX310/CX410/CX510 ................................................................................................... 72
Toner Cartridges ............................................................................................................................ 72
Photoconductor / Imaging Unit / Developer ................................................................................... 73
Waste Toner Bottle ........................................................................................................................ 74
SUPPLY LIFE MESSAGING INFORMATION .................................................................................................. 75
Menus Page ................................................................................................................................... 75
Supplies Status Page ..................................................................................................................... 75
Device Statistics Page ................................................................................................................... 75
Toner Cartridge Life Messaging ..................................................................................................... 76
Imaging Unit Life Messaging .......................................................................................................... 77
Maintenance Kit Life Messaging .................................................................................................... 78
How to Change Supply Life Messaging Settings ........................................................................... 79
Detection of Non-Genuine Supplies ............................................................................................... 81
M AINTENANCE ITEMS .............................................................................................................................. 82

PRINT QUALITY DIAGNOSTIC TIPS .......................................................................... 83


GENERAL TERMINOLOGY ........................................................................................................................ 83
PRINT QUALITY RULES OF THUMB ........................................................................................................... 84

PAPER TRANSPORT DIAGNOSTIC TIPS .................................................................. 85


PAPER RULES OF THUMB ........................................................................................................................ 85

COMPLEX PARTS AND PROCEDURES .................................................................... 86


FLATBED SCANNER ASSEMBLY
ADF ASSEMBLY
TOP COVER

..................................................................................................................... 87
....................................................................................................................... 87

CONTROLLER BOARD
CONTROL PANEL

.......................................................................................... 87

............................................................................................................. 87
............................................................................................................................. 91

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

PRINTHEAD

............................................................................................................................ 91

TRANSFER MODULE
FUSER

Rev 1.4

.................................................................................................................... 91

.................................................................................................................................... 91

TONER DENSITY SENSOR

............................................................................................................. 91

MIRRORED NVRAM COMPONENTS ......................................................................................................... 92


Controller Board
Control Panel
UICC Card

............................................................................................................ 92
........................................................................................................................... 92

............................................................................................................................... 92

CLEANING THE MFP DOCUMENT GLASS .................................................................................................. 93


ZERO INSERTION FORCE (ZIF) CONNECTORS ........................................................................................... 94
Horizontal Top Contact Connector ................................................................................................. 95
How to Remove a Cable from the Horizontal Top Contact Connector.................................... 95
How to Insert a Cable into the Horizontal Top Contact Connector ......................................... 96
Horizontal Bottom Contact Connector ........................................................................................... 97
How to Remove a Cable from the Horizontal Bottom Contact Connector .............................. 97
How to Insert a Cable into the Horizontal Bottom Contact Connector .................................... 98
Vertical Mount Contact Connector ................................................................................................. 99
How to Remove a Cable from the Vertical Mount Contact Connector .................................... 99
How to Insert a Cable into the Vertical Mount Contact Connector ........................................ 100
Horizontal Sliding Contact Connector .......................................................................................... 101
How to Remove a Cable from the Horizontal Sliding Contact Connector ............................. 101
Inserting a Cable into the Horizontal Sliding Contact Connector .......................................... 102
Low Insertion Force (LIF) connector ............................................................................................ 103
How to Insert a Cable into the LIF Connector ....................................................................... 103

FIRMWARE AND FUNCTIONALITY CHANGES ....................................................... 104


AUTO REBOOT ERROR RECOVERY ..................................................................................................... 104
Sample Generic Control Panel Messages after Auto Reboot...................................................... 105
SAFE MODE.......................................................................................................................................... 106
When Should Safe Mode be Enabled? ........................................................................................ 106
Configuration and Management ................................................................................................... 107
Messaging .................................................................................................................................... 107
Print Behavior ............................................................................................................................... 107
RESTORE POINT ................................................................................................................................... 108
SOFTWARE SOLUTIONS ......................................................................................................................... 109
eSF Based Solutions.................................................................................................................... 109
cSF Based Solutions Support ...................................................................................................... 109

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

NAMED COLOR REPLACEMENT.............................................................................................................. 110


SECURITY AND PRIVACY FUNCTIONALITY ............................................................................................... 119
Security and Privacy Features: CS310/CS410/CS510 and CX310/CX410/CX510 .................... 119
Security and Privacy Features: CS510 and CX510 with a Hard disk .......................................... 120
Security and Privacy Features: CX410/CX510 with Fax Capability ............................................ 121
Security and Privacy Features: CS510 and CX410/CX510 eTask MFPs ................................... 121
NEW PRINTER FUNCTIONS: CS310/CS410/CS510 AND CX310/CX410/CX510 .................................... 122

MAJOR COMPONENT LOCATIONS ......................................................................... 125

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

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For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Laser Printer Naming Convention


Beginning in the fall of 2012, Lexmark changed the naming convention of its laser printers based on a 5digit identifier. The chart below outlines what each of these codes mean.

M S 8 12 dn
Suffix Convention
n

Network

Duplex

eTask

Hard Drive

High Capacity Input Tray

Finisher

Mailbox

Tray

Hole Punch

Model: identifies the specific model within a class and generation


Gen: changes with each generation of product introduced in that class
Class: higher the number, greater level of performance and duty cycle
S for single function and X for multifunction
M for monochrome laser and C for color

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

TLI, Type and Serial Number Location


To find the TLI, printer Type and Serial number, open Tray 1 and look on the left side of the frame.

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Technical Information
Specifications: CS310/CS410/CS510
CS310n, dn

CS410n, dn, dtn

CS510de, dte

800 MHZ Dual Core

800 MHZ Dual Core

800 MHZ Dual Core

Processor
Speed
Memory
Standard MB
Optional
Max

256MB (soldered to board)

512MB

1GB, 2GBDDR3 X 32 DIMMs

1GB, 2GB DDR3 X 32


DIMMs

2.25 GB

Optional Hard Drive

2.25 GB

160 GB or Higher
2.5 Notebook Style HDD,
Serial ATA

n/a

Optional Flash Memory

2.25 GB

256MB eMMC

256MB eMMC

256MB eMMC

2-Line APA Display

2.4 Color Display with


Number Pad

4.3 Color Touch Screen


with Number Pad
eTask

10/100 Ethernet
USB 2.0 High Speed

10/100 Ethernet
USB 2.0 High Speed, Front
Host USB 2.0 High Speed

Gigabit Ethernet
USB 2.0 High Speed, Front
Host USB 2.0 High Speed, &
Rear Host USB 2.0 High
Speed

11

eSF Support?

No

No

All eSF apps supported

sSF Support?

No

No

Lexmark Embedded
Solutions Framework (sSF)

cSF Support?

No

No

No

Wireless Option

Yes3

Yes3

Yes3

ISP (INA) Slots

No

No

No

Speaker

No

No

Yes

Manual on n

Manual on n

Standard on dn

Standard on dn and dtn

1yr Advanced Exchange

1yr Advanced Exchange

Control Panel

Connectivity

Standard

Option Slots
DRAM DIMM Slots

Paper Handling
Duplex

Standard

Service
Warranty

1yr Advanced Exchange

Print Resolution
Default

4800CQ (full printer speed)

Optional

1200dpi (reduced printer speed) is supported in PS and PCL only

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Printer
Print Technology

Electro-photography, Belt Fuser, LSU (Laser Scanning Unit), C- Paper Path

Paper Feed Orientation

Short Edge Fed (SEF)

The CS510 series ships with a 256MB DIMM in the extra memory slot. Increasing memory beyond the standard 512MB
requires removal of this DIMM.
2

Only one firmware solution card may be installed in the printer at a time.

See the following page for more information regarding the wireless option.

Print Speed: CS310/CS410/CS510


CS310
Media Size

CS410

CS510

Mono
1
Simplex

Color
1
Simplex

Mono
1
Simplex

Color
1
Simplex

Mono
1
Simplex

Color
1
Simplex

Letter
(plain)

25 ppm

25 ppm

32 ppm

32 ppm

32 ppm

32 ppm

A4 (plain)

23 ppm

23 ppm

30 ppm

30 ppm

30 ppm

30 ppm

Calculated using Tray 1 and an Optional 550 Drawer. When printing from Tray 1 or the optional 550
Drawer, the first print job after a POR or tray insertion causes the first 4 pages print at legal speed.
The remainder of the pages printed (until the next POR or tray insertion) print at the speeds shown.

Duty Cycle: CS310/CS410/CS510


Usage (Pages)
1

Model

Recommended Monthly Usage

CS310n, dn

500 5,000 Pages

60K Pages

CS410n, dn, dtn 800 6,000 Pages

75K Pages

CS510de, dte

1500 7,000 Pages

Duty Cycle

85K Pages

Recommended Monthly Usage is an average range of pages customers plan to print on the device
each month. Lexmark recommends that the number of pages per month be within the stated range for
optimum device performance, based on factors including: supplies replacement intervals, paper loading
intervals, speed, and typical customer usage.
Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage
rate can be limited by application and run mode.

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Wireless Option: CS310/CS410/CS510


The printers have a customer installable 802.11 b/g/n wireless option that connects through an external
port.

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Media Options: CS310/CS410/CS510


Options

650 Sheet Duo Tray


(550 + 100 MPF)
Comes preinstalled on the CS410dtn, CS510dte

550 Sheet Tray


(Installs underneath the 650 Sheet Duo Tray)
Not available as an option for the CS310n or
CS310dn printers

Lexmark Swivel Cabinet

Recommended with the optional 550 sheet Tray to


support the printer and options. The cabinet swivels
and has a drawer that can hold up to three reams of
paper (letter or A4) and three sets of toner
cartridges.

Adjustable Printer Stand

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Media Sources and Capacities: CS310/CS410/CS510


Source

CS310n,
CS310dn

CS410n,
CS410dn

CS510de

CS410dtn,
CS510dte

Input Sources
Standard Sources
Optional trays
Maximum Input Sources

250

250

250

250

N/A

N/A

N/A

100

N/A

N/A

N/A

550

251

251

251

901

650-Sheet Duo Tray


(550+100MPF)

Yes

Yes

Yes

Included

550-Sheet Tray

No

Yes

Yes

Yes

Max Input Capacity

901

1451

1451

1451

125

125

125

125

125

125

125

125

Standard Input Capacities

Standard Input
MPF Capacity (optional on
n, dn and de models)
Second Tray Capacity
Manual Slot
Total Standard Capacity
Optional Input

Standard Output
Standard Output Bin
Capacity
Max Output Paper
Capacity
1

Includes the 100 sheet MPF that is included with the 650-Sheet Duo Tray

Assuming 20 lb. xerographic paper at ambient environment

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Specifications: CX310/CX410/CX510
CX310n, dn

CX410e, de, dte

CX510de

CX510dhe, dthe

800 MHZ Dual Core

800 MHZ Dual Core

800 MHZ Dual Core

800 MHZ Dual Core

Processor
Speed
Memory
Standard MB

512MB (512 MB soldered to board)

1GB

1GB, 2GB DDR3 X 32 DIMMs

1GB, 2GB DDR3 X 32 DIMMs

Optional
Max

2.5 GB

Optional Hard Drive


Optional Flash
Memory

2.5 GB
n/a

3 GB
Optional

160 GB or Higher
2.5 Notebook Style
HDD, Serial ATA

256MB NAND

2Gb (Gigabits) eMMC

2Gb (Gigabits) eMMC

2Gb (Gigabits) eMMC

Gigabit Ethernet
USB 2.0 High Speed

Gigabit Ethernet
USB 2.0 High Speed,
Front Host USB 2.0
High Speed

Gigabit Ethernet
USB 2.0 High Speed,
Front Host USB 2.0
High Speed, & Rear
Host USB 2.0 High
Speed

Gigabit Ethernet
USB 2.0 High Speed,
Front Host USB 2.0
High Speed, & Rear
Host USB 2.0 High
Speed

2.4 Color TFT w/ Num


Pad

4.3 Touch w/ Num Pad


eTask

7 Touch w/ Num Pad


eTask

7 Touch w/ Num Pad


eTask

eSF Support?

No

Supports eSF that does


not require HD

Supports eSF that


does not require HD

All eSF apps


supported

sSF Support?

No

Lexmark Embedded
Solutions Framework
(sSF)

Lexmark Embedded
Solutions Framework
(sSF)

Lexmark Embedded
Solutions Framework
(sSF)

cSF Support?

No

Lexmark Cloud
Solutions Framework
(cSF)

Lexmark Cloud
Solutions Framework
(cSF)

Lexmark Cloud
Solutions Framework
(cSF)

Flash/Font Card

Yes

Yes

Yes

Yes

11

11

11

11

Wireless Option

Yes

Yes

Yes

Yes

ISP (INA) Slots

None

None

None

None

Beeper

Speaker

Speaker

Speaker

Manual on n

Manual on e

Standard on dn

Standard on de and
dte

Connectivity

Standard

Control Panel
Control Panel Style
Option Slots
DRAM DIMM Slots

DLE Firmware Card,


Font Card and Flash
Memory Card Slots

Speaker
Paper Handling

Duplex

Standard

Service
Warranty

For Training Purposes Only

One year On-site Repair

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Print Resolution
Default

4800CQ (full printer speed)

Optional

1200dpi (reduced printer speed) is supported in PS and PCL only

Printer
Print Technology

Electro-photography, Belt Fuser, LSU (Laser Scanning Unit), C- Paper Path

Scanner ADF Type

Simplex

Duplex (RADF)

No

Yes

Fax
Paper Feed
Orientation

Short Edge Fed (SEF)

Only one firmware solution card may be installed in the printer at a time.

Print Speed: CX310/CX410/CX510


CX310
Media Size

CX410

CX510

Mono
1
Simplex

Color
1
Simplex

Mono
1
Simplex

Color
1
Simplex

Mono
1
Simplex

Color
1
Simplex

Letter
(plain)

25 ppm

25 ppm

32 ppm

32 ppm

32 ppm

32 ppm

A4 (plain)

23 ppm

23 ppm

30 ppm

30 ppm

30 ppm

30 ppm

Calculated using Tray 1 and an Optional 550 Drawer. When printing from Tray 1 or the optional 550
Drawer, the first print job after a POR or tray insertion causes the first 4 pages print at legal speed.
The remainder of the pages printed (until the next POR or tray insertion) print at the speeds shown.

Duty Cycle: CX310/CX410/CX510


Usage (Pages)
1

Model

Recommended Monthly Usage

Duty Cycle

CX310

500 5,000 Pages

60K Pages

CX410

800 6,000 Pages

75K Pages

CX510

1500 7,000 Pages

85K Pages

Recommended Monthly Usage is an average range of pages customers plan to print on the device
each month. Lexmark recommends that the number of pages per month be within the stated range for
optimum device performance, based on factors including: supplies replacement intervals, paper loading
intervals, speed, and typical customer usage.
Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage
rate can be limited by application and run mode.

For Training Purposes Only

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Wireless Option: CX310/CX410/CX510


The printers have a customer installable 802.11 b/g/n wireless option that connects through an external
port.

For Training Purposes Only

10

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Fax Specifications: CX410/CX510


Feature

Notes

Fax Send Transmission Speed


33.6Kbps

<3 seconds per page

Fax Storage

If a hard drive is installed then faxes are stored on the hard drive; the fax storage is the
size of the hard drive less 1 GB.
If a hard drive is not installed then faxes are stored on the Flash. The maximum fax
storage size on flash is 18 MB.
Enable Color Scans
Auto Convert Color to Mono Fax

Color Fax
Enable Color Fax Receive

When On, the sending device transmits in


color and receiving device prints in color
(Color device) or grayscale (Mono device)
When Off, the sending device converts and
transmits the job as a mono job

Touch Tone
Dial Mode
Pulse
Custom Job scanning

Only appears if hard drive installed

Scan Preview

Only appears if hard drive installed

Fax Number Masking

Active masking

Block Junk Fax Banned Fax


List

Based on Caller ID or Remote Station ID

Broadcast Fax

Maximum locations is 400


25 Characters for Name

Fax Shortcuts Average


shortcut includes:

10 Characters for Number


4 Characters for Shortcut ID
Shortcuts can contain one phone number or multiple numbers. Each number is a location.
Fax using one Fax Shortcut
Email using one Email Shortcut

Fax Forwarding

FTP using one FTP shortcut


LDSS
eSF supported via custom application
Any fax resolution that can be received can also be forwarded

Fax Print Holding

Only appears if hard drive installed


Transmission Log
Receive Error Log

Fax Logs
Fax Call Log
Fax Job Log

For Training Purposes Only

11

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Scanner Specifications: CX310/CX410/CX510


CX310

CX410

CX510

Scanner
Scanner Type

Color/Mono Scanner, Flatbed and ADF attached

Scan Technology

Charge Coupled Device (CCD)

Light Source

LED

Number of Light sources

42

Scanner ADF
Simplex

ADF Type

Duplex RADF
1200 x 600 dpi - Mono
1
600 x 600 dpi Color

Max ADF Resolution


Scanner ADF Document Input &
Output Capacity

Duplex RADF

50 Sheets, 20 lb. (75 g/m ) Bond


2

Max. 32lb (120g/m )

Scanner Media Weight

Min. 14lb (52g/m )


Max. 8.5 x 14.0 (216mm x 355mm) Short Edge Feed (SEF)
Min. A6 (74mm x 105mm) Short Edge Feed (SEF)

ADF Scan Area


Scanner Flatbed
Flatbed Scan Area

Max 8.5 x 11.7


1200 x 600 dpi - Mono
1
600 x 600 dpi Color

Max Flatbed Resolution


1

Paper Size dependent via scan to host or scan to USB

ADF Scan Speed: CX310/CX410/CX510


Model

Sides

CX310

Simplex
Simplex

CX410
Duplex
Simplex
CX510
Duplex

For Training Purposes Only

Size
Letter

PPM (Mono)
32

PPM (Color)
32

A4

30

30

Letter

32

32

A4

30

30

Letter

14

14

A4

13.5

13

Letter

32

32

A4

30

30

Letter

14

14

A4

13.5

13.5

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Rev 1.4

Copy Speed: CX310/CX410/CX510


Model

Sides
Simplex

CX310
Duplex (1:2)
Simplex
CX410
Duplex
Simplex
CX510
Duplex

For Training Purposes Only

Size

PPM (Mono)

PPM (Color)

Letter

25

25

A4

23

23

Letter

12

12

A4

12

12

Letter

32

32

A4

30

30

Letter

15

15

A4

15

15

Letter

32

32

A4

30

30

Letter

15

15

A4

15

15

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Rev 1.4

Media Options: CX310/CX410/CX510


Options

650 Sheet Duo Tray


(550 + 100 MPF)
Comes preinstalled on the CX410dte, CX510dthe

550 Sheet Tray


(Installs underneath the 650 Sheet Duo Tray)
Not available as an option for the CX310n or
CX310dn printers

Lexmark Swivel Cabinet

Recommended with the optional 550 sheet Tray to


support the printer and options. The cabinet swivels
and has a drawer that can hold up to three reams of
paper (letter or A4) and three sets of toner
cartridges.

Adjustable Printer Stand

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Rev 1.4

Media Sources and Capacities: CX310/CX410CX510


Source

CX310n,
CX310dn

CX410e,
CX410de

CX510de,
CX510dhe

CX410dte,
CX510dthe

Input Sources
Standard Sources
Optional trays
Maximum Input Sources

Standard Input Tray


MPF Capacity (optional on
n, dn, e, de and dhe
models)
Manual Slot

250

250

250

250 + 550

N/A

N/A

N/A

100

Total Standard Capacity

251

251

251

901

650-Sheet Duo Tray (550


+ 100MPF)

Yes

Yes

Yes

Included

550-Sheet Tray

No

Yes

Yes

Yes

Max Input Capacity

901

1451

1451

1451

150

150

150

150

Standard Input Capacities

Optional Input

Standard Output
Standard Output Bin
Capacity
1

Includes the 100 sheet MPF that is included with the 650-Sheet Duo Tray

Assuming 20 lb. xerographic paper at ambient environment

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Rev 1.4

Theory of Operation
Electrophotographic Process
This color laser printer uses the Electrophotographic process (EP Process) to image toner onto the media
via a tandem (in-line) system. This system contains four toner cartridge assemblies (cyan, yellow,
magenta, and black). The Electrophotographic Process steps are as follows:
EP Step

Function

Charge

The Photoconductor Drum surface is charged with electricity from the Bias Charge
Roll.

Expose

The Laser (Printhead) exposes the photoconductor with light and creates a Latent
Image on the surface. The latent image has a different charge than the rest of the
Photoconductor surface.

Develop

Toner from the Developer Roll adheres to the latent image on the surface of the
Photoconductor. This happens because of the difference in charge potential between
the two surfaces.
st

st

1 Transfer

nd

Transfer

An electrical charge is sent to each of the four 1 Transfer Rolls inside the Transfer
Module (Transfer Belt). Due to the difference in charge potential, toner is transferred
from the Photoconductor to the surface of the Transfer Module as it passes each
photoconductor.
Media passes between the Transfer Roller and Transfer Module surfaces. An
electrical charge is sent to the Transfer Roller to create a difference in charge
potential. This causes the toner image to transfer from the Transfer Module to the
surface of the media.

Fuse

Toner is bonded permanently to the media by heat and pressure.

Clean/Erase

The Photoconductor and Transfer Module Belt surfaces are cleaned of residual toner.
This printer does not have erase lamps.

If a component fails, it is important to recognize at which step the failure took place. By knowing this, you
can determine the source of the problem. Understanding the EP Process is the key to troubleshooting
print quality problems.
The next few pages illustrate the various EP Process steps with a cross-sectional of a
CX310/CX410/CX510 printer.

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Rev 1.4

Charge
During the charge step, voltage is sent from the high-voltage power supply to the charge roller located
beside each of the four photoconductors (the charge roller is part of the photoconductor unit).
The charge roller puts a uniform negative charge over the entire surface of the photoconductor to prepare
it for exposure by the laser beam.

Charge Rollers

Photoconductors

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Rev 1.4

Expose
During the expose step, the laser fires a focused beam of light at the surface of each color
Photoconductor and writes an invisible image called a latent image or electrostatic image. This invisible
image is created by discharging the Photoconductors only where the laser beam strikes its surface. This
creates a difference in charge potential between the exposed area and the rest of the photoconductor
surface.
Service Tips:
The laser beam passes through a glass lens as it exits the laser unit. If this lens gets contaminated with toner or other
debris, it will cause vertical streaking of white/lightness on the page. Cleaning the lens will solve the problem.
Never touch the surface of the photoconductor with your bare hand. The oil from your skin may cause a charge
differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print
on a page. Then the photoconductor will have to be replaced.
The surface of the photoconductor is coated with an organic substance that makes it sensitive to light. Be sure and
cover the photoconductor when you are working on the printer so you dont burn it. If exposed to light for too long, it
will cause light/dark print quality problems and have to be replaced.

Laser Beam

Photoconductors

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Rev 1.4

Develop
Once the laser exposes the Photoconductor, the HVPS sends charge to the Developer Roll. For each
color, the Developer Roll engages the Photoconductor so it is in contact with the surface. Because of the
charge difference between the toner on the Developer Roller and the electrostatic image on the
Photoconductor, toner only attracts to the Photoconductor where the laser exposed the surface.
This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter
sticks to the glue but wont stick to the rest of the can.
Service Tips:
Never touch the surface of the developer roller with your bare hand. The oil from your skin may cause a charge
differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print
on a page. Then the affected Developer Unit will have to be replaced.
If the developer roller is damaged, it will not contact the surface of the photoconductor properly. The result could be
repeating marks, thin vertical voids or thin vertical lines of color on the printed page. Check the surface of the
developer for damage.

Developer Rolls

Photoconductors

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Rev 1.4

1st Transfer
When the latent images are developed on each Photoconductor, the high-voltage power supply sends
st
voltage to the 1 Transfer Rollers inside the Transfer Module.
st

The charge difference between the developed toner image on the Photoconductor surface and the 1
Transfer Rollers causes the images to transfer to the surface of the Transfer Module belt for each color.
This takes place by a direct surface-to-surface contact between the Photoconductors and the Transfer
Module belt.
Service Tips:
Never touch the surface of the Transfer Module belt with your bare hand. The oil from your skin will cause a charge
differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print
on a page. Then the Transfer Module belt will have to be replaced.
Dont use solvents or other cleaners to clean the Transfer Module belt surface. No matter how careful you are, the
surface will be compromised causing scratches or a charge differential that will produce a void or light blotch on the
printed page. Then the Transfer Module belt will need to be replaced.

Transfer Module
(belt surface)

Photoconductors

st

1 Transfer
Rollers

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Rev 1.4

2nd Transfer
Once the four planes of color are transferred to the Transfer Module from the Photoconductors, the image
is carried towards the Transfer Roll (this is part of the Transfer Module assembly). The media is picked
from the input source and timed to pass between the Transfer Module Belt and Transfer Roll when the
image on the Belt reaches the second transfer area.
The high voltage power supply sends voltage to the Transfer Roll to create a positive charge. As the
media passes between the Transfer Module and Transfer Roll, the entire image is transferred to the
media due to the charge differential between the negative toner on the Transfer Module Belt and the
positive Transfer Roller.
Service Tips:
If the transfer roller has nicks, pits or flat spots on it, the surface doesnt come into contact with the media and transfer
unit properly. This will cause voids or lights spots on the page or repeating voids/light areas, because the toner cant
be fully transferred due to the charge difference in the areas of damage.
If the transfer roller does not engage the transfer unit, or does not have voltage coming from the high voltage power
supply, the toner will not fully transfer from the transfer unit; the entire page will be very light or blank. Any toner that
does transfer will be due to a contact transfer instead of a charge transfer. Check the high-voltage power supply
contacts to the transfer roller.

Transfer Module
(belt surface)

Transfer Roller
nd
(2 transfer)

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Rev 1.4

Fuse
Once the image has been fully transferred to the media, the Transfer Roller helps move the paper into the
Fuser area.
The Fuser applies heat and pressure to the page to melt the tiny toner particles and bond them
permanently to the media.
Service Tips:
If the fuser rollers are damaged, they can cause toner to be pulled off the page or cause paper jams. Toner that rubs
off a printed page can be a sign of a malfunctioning fuser or an improper media setting. Always check the paper type
setting before replacing the fuser. A common mistake is to print on heavier media (such as cardstock) with the paper
type set to plain paper.
Never pull un-fused toner through the fuser if you can help it; try to back the jammed page out of the fuser in the
opposite direction it was traveling.

Fuser

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Rev 1.4

Clean/Erase
There are two main cleaning processes that take place during the EP Process. One process cleans the
Transfer Module Belt and the other cleans the Photoconductors.
Transfer Unit Clean
Once the image on the Transfer Module Belt is transferred to the media, the Cleaning Blade scrapes any
residual toner left on the surface of the Belt. This waste toner is carried by an auger system to the Waste
Toner Box.
Photoconductor Clean/Erase
After each plane of color is transferred to the Transfer Module Belt from the Photoconductors, a Cleaning
Blade scrapes the residual toner from the surface of each Photoconductor. This printer does not have
erase lamps.
Once complete, the Photoconductor surface is prepared to begin the EP cycle once again.

Cleaning Blade
(Transfer Module)

Cleaning Blade
(Photoconductor)

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Rev 1.4

EP Process Key Components

Developer Roll

Toner Cartridge
Charge Roll

Fuser

Laser
Controller Board
Transfer Module
Cleaning Blade

Transfer Roll
(2nd Transfer)

Photoconductor
Cleaning Blade

Transfer Module
Photoconductor
1st Transfer Rolls

HVPS not shown

The next page shows a chart with each EP Process component and a detailed explanation of its function.

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

EP Process Key Components Table


Component

Function

Photoconductor

Coated with an organic substance that makes the surface light sensitive.
Holds the latent image written by the Laser.

Developer Roll

Images toner on the Photoconductor surface where the latent image is


located.

Toner Cartridges (4)


Cyan, Magenta, Yellow,
Black

Act as a reservoir or holding tank for the toner.

Charge Roll

Negatively charges the Photoconductor surface.

Laser

Scans the surface of the Photoconductor with a beam of light and partially
discharges the surface. The area that is partially discharged is called a
latent image.

Controller Board

Creates a bitmap image of the data sent by the computer, determines the
laser firing pattern to create the image for each color and coordinates all
motors, clutches and sensors.

Photoconductor
Cleaning Blade

Cleans the residual toner on the Photoconductor.

1 Transfer Rolls

Receives a charge from the HVPS which in turn charges the back surface
of the Transfer Module Belt at each color station. This causes the toner
on the photoconductor to transfer to the surface of the Transfer Module
Belt.

Transfer Module
(Transfer Belt)

Receives the print image from the photoconductors.

st

Transfer Roller (2
Transfer)

nd

Receives a charge from the HVPS and transfers the print image on the
Transfer Module Belt to the media. It is part of the Transfer Module
Assembly.

Transfer Module Belt


Cleaning Blade

Cleans the residual toner on the Transfer Module Belt surface.

Fuser

Applies heat and pressure to the media and bonds the toner permanently
to the page.

HVPS (High Voltage


Power Supply)

Provides charge voltage to components in the EP Process.

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Rev 1.4

Paper Transport System


The CS310/CS410/CS510 and CX310/CX410/CX510 printers have a C shaped paper path. Paper is
fed from the bottom rear of the printer and travels upward through the front cover.
Not all models come standard with a duplex capability and adding duplex later is not an option. The unit
is integrated into the front cover and Tray 1. When duplexing, the fuser rollers reverse causing the paper
to partially exit the printer and then retract back into the printer. This is called a peek-a-boo method.
Service Tips
While paper is being transported through the duplex unit, it is the only piece of paper being processed by the print
engine. If the printer is in the process of duplexing and a sheet of paper is loaded into the Manual Feeder, a jam will
occur.

Unlike most printers, these printers do not have registration rollers due to the short paper path in the
printer. Instead, the printer uses an encoder wheel to time the paper entering the EP Process at the right
moment. The encoder wheel is located in the middle of the Autocompensator Assembly.

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Rev 1.4

Paper Transport System Key Components: CS310/CS410/CS510


Bi
Exit Rolls Duplex Entry

Bin Full/Narrow
Media Sensor
Diverter

Fuser Exit
Sensor

Fuser

Duplex
Aligner Rolls

Paper Pick Motor


Drive Assembly
(hidden)

Input Sensor
(S2)

Gate Aligner

Duplex/Manual
Feed Sensor (S1)

Pick Roller

Encoder Wheel

Tray Present
Sensor

The next page shows a chart with each Paper Transport component and a detailed explanation of its
function.

For Training Purposes Only

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Rev 1.4

Paper Transport Key Components Table: CS310/CS410/CS510


Component

Function

Fuser Exit Sensor

Detects the presence and passage of media in the fuser.

Fuser Exit Rolls

Moves media out of the Fuser toward the Paper Redrive Rolls. If
duplexing, however, the rollers reverse and feed the media past the
Diverter and into the duplex unit.
This sensor has two functions:

Detects if the output bin is full


Detects if narrow media is being printed
Bin Full/Narrow Media Sensor

When narrow media exits the printer, it does not hit the flag to trigger
the sensor. This lack of trigger alerts the printer that narrow media is
being printed and it will not allow it to be duplexed. In addition, after
about 15 or so pages on continuous narrow media printing, the print
speed will slow to protect the fuser.
An indication that this sensor is malfunctioning is slow print speed
and no duplex capability.

Tray Present Sensor

Detects the presence of the Tray.

Pick Roller

Picks paper from the Tray and acts as the registration roller to time
the entrance of the media into the EP Process (because of the short
paper path). In addition, the pick motor reverses during duplexing
and drives the duplex aligner rolls

Input Sensor (S2)

When triggered, the speed of the paper is adjusted to accommodate


the speed of the transfer belt to ensure proper registration of the
image on the media.

Duplex/Manual Feed Sensor


(S1)

When triggered, it indicates the presence of the media at the turn


around in the tray.

Gate Aligner

Aligns the media as it exits the duplex area.

Duplex Aligner Rolls

Moves the media through the duplex unit.

Fuser

Applies heat and pressure to the media and bonds the toner
permanently to the page. The Fuser rolls reverse during duplexing to
drive the reversed Exit Rolls.

Diverter

The diverter gate moves when the media passes by to direct the
media into the duplex unit when the Exit Rollers reverse.

Paper Pick Motor Drive


Assembly

Drives the Pick Roller

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Rev 1.4

Print Engine Paper Path: CS310/CS410/CS510

Simplex Paper Path


Duplex Paper Path

For Training Purposes Only

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Rev 1.4

Paper Jam Locations: CS310/CS410/CS510

203.xx
202.xx

201.xx

200.xx

24y.xx
23y.xx

250.xx

251.xx

Error message

Jam Area

Message

200.xx

Paper Tray 1

Open Tray 1

201.xx

Front Door

Open Front Door

202.xx

Fuser

Open front door to clear fuser

203.xx

Standard Bin

Clear standard bin

23y.xx

Duplex

Open front door to clear

24y.xx

Tray <y>

Open tray [y]

250.xx

Multipurpose Feeder

Clear multipurpose feeder

251.xx

Manual Feeder

Clear manual feeder

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Rev 1.4

Paper Transport System Key Components: CX310/CX410/CX510


Bi

Narrow Media
Sensor

Exit Rolls Duplex Entry

Paper Redrive
Rollers

Bin Full
Sensor

Diverter

Fuser Exit
Sensor

Fuser

Duplex
Aligner Rolls

Paper Pick Motor


Drive Assembly
(hidden)

Input Sensor
(S2)

Gate Aligner

Duplex/Manual
Feed Sensor (S1)

Pick Roller

Tray Present
Sensor

The next page shows a chart with each Paper Transport component and a detailed explanation of its
function.

For Training Purposes Only

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Rev 1.4

Paper Transport Key Components Table: CX310/CX410/CX510


Component

Function

Fuser Exit Sensor

Detects the presence and passage of media in the fuser.

Fuser Exit Rolls

Moves media out of the Fuser toward the Paper Redrive Rolls. If
duplexing, however, the rollers reverse and feed the media past the
Diverter and into the duplex unit.

Paper Redrive Rollers

Carries the paper underneath the Scanner unit to the Output Bin

Bin Full Sensor

Detects when the Output Bin reaches its maximum capacity.


This sensor detects if narrow media is being printed

Narrow Media Sensor

When narrow media exits the printer, it does not hit the flag to trigger
the sensor. This lack of trigger alerts the printer that narrow media is
being printed and it will not allow it to be duplexed. In addition, after
about 15 or so pages on continuous narrow media printing, the print
speed will slow to protect the fuser.
An indication that this sensor is malfunctioning is slow print speed
and no duplex capability.

Tray Present Sensor

Detects the presence of the Tray.

Pick Roller

Picks paper from the Tray and acts as the registration roller to time
the entrance of the media into the EP Process (because of the short
paper path). In addition, the pick motor reverses during duplexing
and drives the duplex aligner rolls

Input Sensor (S2)

When triggered, the speed of the paper is adjusted to accommodate


the speed of the transfer belt to ensure proper registration of the
image on the media.

Duplex/Manual Feed Sensor


(S1)

When triggered, it indicates the presence of the media at the turn


around in the tray.

Gate Aligner

Aligns the media as it exits the duplex area.

Duplex Aligner Rolls

Moves the media through the duplex unit.

Fuser

Applies heat and pressure to the media and bonds the toner
permanently to the page. The Fuser rolls reverse during duplexing to
drive the reversed Exit Rolls.

Diverter

By use of gravity, the diverter gate closes when the media passes by;
if the page is to be duplexed, the media passes into the duplex unit
when the Exit Rollers reverse.

Paper Pick Motor Drive


Assembly

Drives the Pick Roller

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Rev 1.4

Print Engine Paper Path: CX310/CX410/CX510

Simplex Paper Path


Duplex Paper Path

For Training Purposes Only

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Rev 1.4

Paper Jam Locations: CX310/CX410/CX510

203.xx
28y.xx

202.xx

201.xx
251.xx

23y.xx

200.xx

250.xx

24y.xx

Error message

Jam Area

Message

200.xx

Paper Tray 1

Open Tray 1

201.xx

Front Door

Open Front Door

202.xx

Fuser

Open front door to clear fuser

203.xx

Standard Bin

Clear standard bin

23y.xx

Duplex

Open front door to clear

24y.xx

Tray <y>

Open tray [y]

250.xx

Multipurpose Feeder

Clear multipurpose feeder

251.xx

Manual Feeder

Clear manual feeder

28y.xx

ADF

Open automatic feeder top cover

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Rev 1.4

Scanner System: CX310/CX410/CX510


The document scanning section consists of a scanner that reads a single-sheet document placed on the
flatbed glass and an Auto Document Feeder (ADF) that can read the pages of a multiple-sheet and/or
duplexed document.

Flatbed Key Components

ADF Open
Sensor

Scanner Home
Position Sensor

CCD Imaging
Unit

Flatbed Glass

Flatbed Scanner Key Components Table


Component

Function

Scanner Home Position Sensor


(hidden)

Detects the registration position of the scanner.

CCD Imaging Unit (hidden)

Shines light onto the document (LED).

ADF Open Sensor

Detects if the ADF lid is open.

Flatbed Glass

Glass surface where the document is scanned.

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Rev 1.4

ADF Theory of Operation: CX310/CX410/CX510


A duplex ADF enables the user to create duplex scans automatically thus eliminating the need to
manually flip the document. The ADF uses DC motors with encoder wheels and a series of sensors to
determine the position of the media in the paper path during the scan process. The following steps are
performed in creating a duplex scan on a duplex ADF.

Step

Function

The scanner control unit (on the controller board) receives a command to create a scan, fax, or copy.

A signal is sent to the ADF to poll the document sensor to check if the media to be scanned is in the correct position.
Media must be placed in the ADF input tray so it actuates the document sensor. If the ADF document sensor isnt
actuated, a flatbed scan is run by default.

If the media actuates the document sensor, then an ADF scan is executed. At this point, the pickup roller on the pick
arm assembly drops and advances the paper into the ADF. To minimize the possibility of multiple sheets being fed, the
ADF uses a separator roll that counter-rotates against the feed direction. After passing the pick assembly, the media
actuates the stage and interval sensors. Actuating these sensors indicates this will be the first side of the document to
be scanned.

The stage sensors are used to determine and correct document skew if it is present. If the stage sensors actuate at
different times, the paper is slowly fed to the paper feed 1 roller. The feed motor encoder wheel count tracks the paper
location in the paper path.

The paper feed 1 roller is stationary and acts as a registration roll which causes the paper to de-skew.

When the encoder count reaches a certain point, the paper feed 1 roller advances the de-skewed paper to the paper
feed 2 roller and feed sensor. If the paper does not actuate the feed sensor before the pre-determined encoder count
is attained, a paper jam error is generated.

When the feed sensor actuates, the paper advances to the scan area. While the paper is advancing to the scan area,
the DC motor encoder generates a count which is stored in an on-board counter. These counters, in conjunction with
the feed sensor, ensure the media is travelling at the correct speed through the scan area. The speed of the document
through the ADF scan area is dependent on the image DPI which is specified by the user.

After a predetermined number of counts, the media reaches the scan area and the image acquisition process is
initiated. While the image acquisition process is executing, the feed sensor is polled to determine if the trailing edge of
the media has reached the sensor.

Once the trailing edge of the scan media reaches the feed sensor, the sensor switches off. Once off, the image
acquisition process continues for a predetermined length of time.

10

When the image acquisition process completes, the trailing edge of the media continues to the reverse point. If the
scan job is simplex, the media advances to the exit roller and exits the ADF.

11

If the scan job is duplex, however, the feed motor reverses with a swing gear as the trailing edge of the media reaches
the reverse point. The swing gear moves the diverter gate to the down position.

12

The reversed exit roll pulls the paper back into the ADF. The eject 2 roll moves the media to the duplex sensor. Once
the duplex sensor actuates, it signals the control board that this is the second side of the media to be scanned and the
exit roll stops rotating.

13

After the media actuates the duplex sensor, the eject 2 roll moves the media to the paper feed 1 roll and the feed
sensor. Like the first pass of the media, the image acquisition process is repeated for the second side of the media.

14

When the trailing edge of the media reaches the reverse point the second time, the swing gear moves the diverter gate
to the down position and exit roll reverses. The paper moves back into the ADF unit for a third time. The paper passes
through the paper path, but no imaging occurs. This pass turns the paper over to the original side up. On the third
pass of the media trailing edge over the reverse point, the eject two roller does not reverse and the paper passes out of
the ADF.

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Rev 1.4

ADF Key Components: CX310

Friction Pad
Pickup Roller
Interval Sensor
Document
Sensor

Paper Feed 2
Roller
Exit Roller

Eject 2 Roll

Feed Sensor
Scan Area

ADF Key Components Table: CX310


Component

Function

Document Sensor

Determines the first side of the document to be scanned and signals the
flatbed Carriage Motor to move the CCD Imaging Unit to the ADF scan area.

Pickup Roller

Feeds the media into the ADF.

Friction Pad

Keep multiples sheets of paper from feeding.

Interval Sensor

Indicates the trailing edge of the page so that the next page can be picked as
soon as possible.

Paper Feed 2 Roller

Advances the media to the Scan Area.

Feed Sensor

If the paper does not reach the Feed Sensor before a certain encoder count is
attained, a 28x.xx paper jam error is generated.

Scan Area

The media is scanned by the CCD and image acquisition takes place.

Eject 2 Roll

Pushes the media toward the Exit Rollers

Exit Roller

Pushes the media into the bin.

For Training Purposes Only

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Rev 1.4

ADF Paper Path: CX310

Simplex Paper Path

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

ADF Key Components: CX410/CX510


Stage and Interval
Sensors
Pickup Roller
Paper Feed 1
Roller
Separator Roller

Document
Sensor
Paper Feed 2
Roller
Exit Roller

Eject 2 Roll

Duplex
Sensor

Feed Sensor
Scan Area

ADF Key Components Table: CX410/CX510


Component

Function

Document Sensor

Determines the first side of the document to be scanned and signals the flatbed Carriage Motor to
move the CCD Imaging Unit to the ADF scan area.

Pickup Roller

Feeds the media into the ADF.

Separator Roller

Counter rotates against the Pickup Roller to keep multiples sheets of paper from feeding.

Stage and Interval


Sensors

They tell the ADF this is the first side of the document to be scanned. Also, they measure page
skew and trigger the Auto-Deskew function if enabled. In addition, the Interval Sensor indicates
the trailing edge of the page so that the next page can be picked as soon as possible.

Paper Feed 1 Roller

Acts as a registration roller to correct skew in the media. After a certain count (determined by the
feed motor encoder), the roller rotates and advances the media to the Paper Feed 2 Roller and
Feed Sensor.

Paper Feed 2 Roller

Advances the media to the Scan Area.

Feed Sensor

If the paper does not reach the Feed Sensor before a certain encoder count is attained, a 28x.xx
paper jam error is generated.

Scan Area

The media is scanned by the CCD and image acquisition takes place.

Duplex Sensor

When the Duplex sensor actuates, the exit roll stops and indicates this is the second side of the
media to be scanned.

Eject 2 Roll

On a duplex scan, helps pulls the media back into the ADF toward the Duplex Sensor.

Exit Roller

Pushes the media into the bin. If the job is duplex, the roller reverses and pulls the media back
into the duplex toward the Eject 2 Roll.

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

ADF Paper Path: CX410/CX510

Simplex Paper Path


Duplex Paper Path

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Control Panel and Menus


CS310: 2-Line APA Display
Display

Menus

Sleep

Stop

Indicator Light
Back

Left Arrow

Select

Right Arrow

Buttons and Functions: CS310


Button

Function

Display

The display allows the user to view printing options as well as status and error messages.
This button opens the menus.

Menus Button

The menus are available only when the printer is in Ready state.
Pressing the button while in a menu item lets you return to the top level menu screen.
This button enables sleep mode or hibernation mode.

Sleep Button

Pressing any hard button, sending a print job, or performing a power on reset with the main
power switch wakes the printer from Sleep mode.
Pressing the Sleep button or performing a power on reset with the main power switch wakes the
printer from Hibernation mode.

Stop Button
Right Arrow Button
Select Button
Left Arrow Button
Back Button

Press to stop all printer activity.


This button scrolls through the menus or moves between screens and menu options. This button
also increases the numeric value of an option or setting being displayed.
The button selects menus options and saves settings.
This button scrolls through the menus or moves between screens and menu options. This button
also decreases the numeric value of an option or setting being displayed.
This button returns to the previous screen.
OFF The printer is off or in Hibernation Mode

Indicator Light

Blinking Green The printer is warming up, processing data or printing.


Solid Green The printer is on but idle.
Blinking Red Control Panel intervention is needed.

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Administrative (Customer) Menu: CS310


For a complete listing of the printer menu tree, consult the Users Guide.

CS310 Administrative (Customer) Menu Tree


Supplies
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Waste Toner Bottle
Black or Color Imaging Kit
Maintenance Kit

Paper Menu
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup

Security
Set Date and Time

Network/Ports
Active NIC
2
Standard Network
Standard USB

1
2

Reports
Menu Settings Page
Device Statistics
Network Setup Page
Network [x] Setup Page
Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report

Settings
General Settings
Print Settings

The menu items in this menu appear only in network printers or printers connected to print servers.
Depending on the printer setup, this menu item appears as Standard Network or Network [x].

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Service Menus: CS310


Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:

Diagnostics
Mode

1.

Turn off the printer.

2.

Press and hold Left and OK.

3.

Turn on the printer.

4.

Release the buttons when the splash screen


appears.

The Diagnostics Menu contains


advanced settings and operations used
for repair, adjustments or other
diagnostic actions.

To enter Configuration Menu, do the following:

Configuration
Menu

SE Menu

1.

Turn off the printer.

2.

Press and hold Right and OK.

3.

Turn on the printer.

4.

Release the buttons when the splash screen


appears.

Capture diagnostic and debug data.


(for example: http://158.183.3.2/se)

1.

Turn off the printer.

2.

Press and hold Left, OK and


Right.

3.

Turn on the printer.

4.

Release the buttons when the splash screen


appears.

To enter Recovery Mode, do the following:

Recovery
Mode

Generally, the options made available


in this menu group are used to
configure a printer for operation.

From a browser, add /se to the device IP address.

To enter the Invalid Engine Code state, do the following:

Invalid
Engine Code

The Configuration Menu contains a set


of menus, settings and operations
which are infrequently required by a
user.

1.

Turn off the printer.

2.

Press and hold OK and Back.

3.

Turn on the printer.

4.

Release the buttons when the splash screen


appears.

This state allows you to POR the


printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.
NOTE: Recovery Mode only
available on non-eTask printers.
This mode will allow the printer to boot
from a secondary set of instructions to
allow a code flash to the printer. No
other functions are available. The
screen will have a red background and
say "Recovery.
While in this mode, you can ONLY
flash code via USB directly connected
to a PC.

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

To Enable/Disable Safe Mode, do the following:


1.

Turn off the printer.

2.

Press and hold 6 and 7.

3.

Turn on the printer.

NOTE: Only available for printers


with a code level of EC1 or greater.

Release the buttons when the splash screen appears.


***** OR *****

Safe Mode

Go to Configuration Menu:
4.

Turn off the printer.

5.

Press and hold Right and OK.

6.

Turn on the printer.

7.

Go to Safe Mode Menu

8.

Select ON/OFF

9.

POR the printer to take effect

For Training Purposes Only

Allows print operations to be used even


if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
Safe Mode state will not disable on
POR without holding down the
special button sequence.
Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

CS410: 2.4 Color Display


Display

USB Port

Arrow
Buttons

Select

Home

Indicator Light

Keypad

Back

Sleep

Stop

Buttons and Functions: CS410


Button

Function

Display

The display allows the user to view the printers status and to set up and operate the printer.

Select button
Keypad

This button selects menu options and saves settings.


The keypad allows the user to enter numbers, letters, or symbols.
This button enables sleep mode or hibernation mode.

Sleep button

Pressing any hard button, sending a print job, or performing a power on reset with the main
power switch wakes the printer from Sleep mode.
Pressing the Sleep button or performing a power on reset with the main power switch wakes the
printer from Hibernation mode.

Stop Button

This button stops all printer activity.

Back button

This button returns to the previous screen.

Home button

This button goes to the home screen.


OFF The printer is off or in Hibernation Mode
Blinking Green The printer is warming up, processing data or printing.

Indicator Light

Solid Green The printer is on but idle.


Blinking Red Control Panel intervention is needed.

USB Port

The USB port connects a camera or flash drive to the printer.

For Training Purposes Only

45

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Administrative (Customer) Menu: CS410


For a complete listing of the printer menu tree, consult the Users Guide.

CS410 Administrative (Customer) Menu Tree


Supplies
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Waste Toner Bottle
Black or Color Imaging Kit
Maintenance Kit

Paper Menu
Default Source
Paper Size/Type
1
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Names
Universal Setup

Reports
Menu Settings Page
Device Statistics
Network Setup Page

Network/Ports
Active NIC

Network [x] Setup


Page

Standard USB
SMTP Setup

Security

Settings
General Settings
Flash Drive Menu
Print Settings

Help
Print All Guides
Color Quality
Print Quality
Printing Guide
Print Defects Guide
Information Guide
Supplies Guide

Miscellaneous Security
Settings
Confidential Print
Disk Wiping
Security Audit Log
Set Date and Time

Standard Network or
Network [x]

Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report

Option Card Menu


Note: A list of installed
DLEs (Download
Emulators) appears.

This menu item appears only when a 650-sheet duo tray is attached.

For Training Purposes Only

46

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Service Menus: CS410


Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:

Diagnostics
Mode

1.

Turn off the printer.

2.

Press and hold 3 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

The Diagnostics Menu contains


advanced settings and operations used
for repair, adjustments or other
diagnostic actions.

To enter Configuration Menu, do the following:

Configuration
Menu

1.

Turn off the printer.

2.

Press and hold 2 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

The Configuration Menu contains a set


of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.

To enter the Network SE Menu, do the following:


1.

Network/Ports>Standard
Network>Std Network Setup

Network SE
Menu

SE Menu

In the Customer Menus, go to:

2.

Press and hold 6, 7 and 9.

3.

Release the buttons when the


Network SE Menu appears.

You do not POR the machine to access


this menu.

From a browser, add /se to the device IP address.


Capture diagnostic and debug data.
(for example: http://158.183.3.2/se)
To enter the Invalid Engine Code state, do the following:

Invalid
Engine Code

1.

Turn off the printer.

2.

Press and hold 3, 4 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

For Training Purposes Only

This state allows you to POR the


printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

To enter Recovery Mode, do the following:

Recovery
Mode

1.

Turn off the printer.

2.

Press and hold 2, 7 and 8.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

Rev 1.4

NOTE: Recovery Mode only


available on non-eTask printers.
This mode will allow the printer to boot
from a secondary set of instructions to
allow a code flash to the printer. No
other functions are available. The
screen will have a red background and
say "Recovery.
While in this mode, you can ONLY
flash code via USB directly connected
to a PC.

To Enable/Disable Safe Mode, do the following:


1.

Turn off the printer.

2.

Press and hold 6 and 7.

3.

Turn on the printer.

NOTE: Only available for printers


with a code level of EC1 or greater.

Release the buttons when the splash screen


appears.
***** OR *****

Safe Mode

Go to Configuration Menu:
1.

Turn off the printer.

2.

Press and hold 2 and 6.

3.

Turn on the printer.

4.

Go to Safe Mode Menu

5.

Select ON/OFF

6.

POR the printer to take effect

For Training Purposes Only

Allows print operations to be used even


if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
Safe Mode state will not disable on
POR without holding down the
special button sequence.
Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

CS510: 4.3 Color Touchscreen eTask


Display

Home

Indicator Light

USB Port

Sleep

Keypad

Stop

Buttons and Functions: CS510


Button

Function

Display

The display allows the user to view the printers status and to set up and operate the printer.

Home button
Keypad

This button goes to the home screen.


The keypad allows the user to enter numbers, letters, or symbols.
This button enables sleep mode or hibernation mode.

Sleep button

Pressing any hard button, sending a print job, or performing a power on reset with the main
power switch wakes the printer from Sleep mode.
Pressing the Sleep button or performing a power on reset with the main power switch wakes the
printer from Hibernation mode.

Stop Button

This button stops all printer activity.


OFF The printer is off or in Hibernation Mode
Blinking Green The printer is warming up, processing data or printing.

Indicator Light

Solid Green The printer is on but idle.


Blinking Red Control Panel intervention is needed.

USB Port

Connect a flash drive to the printer. Note: Only the front USB port supports flash drives.

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Home Screen Buttons and Functions: CS510


The home screen and its icons and buttons may vary depending on your home screen customization
settings, administrative setup, and active embedded solutions.
Change Language

Bookmarks

Held Jobs

USB Drive

Tips

Status/Supplies

Status Message
Bar

Menu Icon

Description

Function

Change Language

Launch the Change Language popup window that lets you change the primary language of the
printer.
Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.

Bookmarks

Held Jobs

Note: The tree view supports only bookmarks created from this function, and not from any other
application.
Display all current held jobs.
View, select, print, scan, or email photos and documents from a flash drive.

USB

Menus

Note: This icon appears only when you return to the home screen while a memory card or flash drive
is connected to the printer.
Opens the Administrative (Customer) menus. Note: These menus are available only when the printer
is in the Ready state.
Show the current printer status such as Ready or Busy.

Status Message Bar

Show printer conditions such as Fuser Missing or Cartridge Low.


Show intervention messages so the printer can continue processing.

Status/Supplies

Displays a warning or error message whenever the printer requires intervention to continue
processing. Touch this to access the messages screen for more information on the message, and
how to clear it.

Tips

Open a context-sensitive Help dialog.

For Training Purposes Only

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Search Held Jobs


<not shown>

Search current held jobs.

Jobs by user
<not shown>

Access print jobs saved by user.

Profiles and Solutions


<not shown>

Access profiles and solutions.

Rev 1.4

See the Lexmark CS510 Users Guide for more information about the Home Screen buttons, Icons and
functions.

Administrative (Customer) Menu: CS510


For a complete listing of the printer menu tree, consult the Users Guide.

CS510 Administrative (Customer) Menu Tree


Supplies
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Waste Toner Bottle
Black or Color Imaging Kit
Maintenance Kit

Paper Menu
Default Source
Paper Size/Type
1
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Names
Universal Setup

Reports
Menu Settings Page
Device Statistics
Network Setup Page

Network/Ports
Active NIC

Network [x] Setup


Page

Standard USB
SMTP Setup

Security

Settings
General Settings
Flash Drive Menu
Print Settings

Help
Print All Guides
Color Quality
Print Quality
Printing Guide
Print Defects Guide
Information Guide
Supplies Guide

Miscellaneous Security
Settings
Confidential Print
Disk Wiping
Security Audit Log
Set Date and Time

Standard Network or
Network [x]

Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report

Option Card Menu


Note: A list of installed
DLEs (Download
Emulators) appears.

This menu item appears only when a 650-sheet duo tray is attached.

For Training Purposes Only

51

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Service Menus: CS510


Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:

Diagnostics
Mode

5.

Turn off the printer.

6.

Press and hold 3 and 6.

7.

Turn on the printer.

8.

Release the buttons when the


splash screen appears.

The Diagnostics Menu contains


advanced settings and operations used
for repair, adjustments or other
diagnostic actions.

To enter Configuration Menu, do the following:

Configuration
Menu

5.

Turn off the printer.

6.

Press and hold 2 and 6.

7.

Turn on the printer.

8.

Release the buttons when the


splash screen appears.

The Configuration Menu contains a set


of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.

To enter the Network SE Menu, do the following:


4.

Network SE
Menu

SE Menu

Enter Network/Ports>Standard
Network>Std Network Setup
menu.

5.

Press and hold 6, 7 and 9.

6.

Release the buttons when the


Network SE Menu appears.

You do not POR the machine to access


this menu.

From a browser, add /se to the device IP address.


Capture diagnostic and debug data.
(for example: http://158.183.3.2/se)
To enter the Invalid Engine Code state, do the following:

Invalid
Engine Code

5.

Turn off the printer.

6.

Press and hold 3, 4 and 6.

7.

Turn on the printer.

8.

Release the buttons when the


splash screen appears.

For Training Purposes Only

This state allows you to POR the


printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.

52

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

To Enable/Disable Safe Mode, do the following:


4.

Turn off the printer.

5.

Press and hold 6 and 7.

6.

Turn on the printer.

NOTE: Only available for printers


with a code level of EC1 or greater.

Release the buttons when the splash screen


appears.
***** OR *****

Safe Mode

Go to Configuration Menu:
7.

Turn off the printer.

8.

Press and hold 2 and 6.

9.

Turn on the printer.

Allows print operations to be used even


if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
Safe Mode state will not disable on
POR without holding down the
special button sequence.
Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.

10. Go to Safe Mode Menu


11. Select ON/OFF
12. POR the printer to take effect

NOTE: Only available for printers


with a code level of EC1 or greater.
NOTE: Not all printers have this
functionality; it is limited to printers
with 4.3 and above Touchscreen.
To go to the Restore Point, do the following:

Restore Point

1.

Turn off the printer.

2.

Press and hold 7 and 8.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

Restore point is a new functionality


similar to a PCs operating system
restore. In the event that a new
firmware update causes problems in
the printer, the administrator or
customer can roll the printer back to a
previous state.
Important Information:
Subsequent POR's boot to this
restore point.
If new code is flashed, that new
code becomes the boot point.
Only 1 restore point is kept.
If no code updates have occurred
since the machine was built, there
is no restore point and the key
sequence is ignored.
Only available on eTask machines.

For Training Purposes Only

53

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

CX310: 2.4 Color Display


Display

Select

Arrow Buttons

Sleep

Stop
Indicator Light

Back

Home

Keypad

Start

Buttons and Functions: CX310


Button

Function

Display

The display allows the user view printing, copying, emailing, and scanning options as well as status
and error messages.

Select Button

Selects menus options and saves settings.

Arrow buttons

Use to scroll through menus or settings on the display.

Keypad

Use to enter numbers, letters, or symbols.


This button enables sleep mode or hibernation mode.

Sleep Button

Pressing any hard button, sending a print job, or performing a power on reset with the main
power switch wakes the printer from Sleep mode.
Pressing the Sleep button or performing a power on reset with the main power switch wakes the
printer from Hibernation mode.

Cancel button

Stops all printer activity.

Start Button

Starts a job, depending on which mode is selected.

Back Button

Use to return to the previous screen.

Home Button

Go to the home screen.


OFF The printer is off or in Hibernation Mode
Blinking Green The printer is warming up, processing data or printing.

Indicator Light

Solid Green The printer is on but idle.


Blinking Red Control Panel intervention is needed.

For Training Purposes Only

54

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Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Administrative (Customer) Menu: CX310


For a complete listing of the printer menu tree, consult the Users Guide.

CX310 Administrative (Customer) Menu Tree


Supplies
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Waste Toner Bottle
Black or Color Imaging Kit
Maintenance Kit

Paper Menu
Default Source
Paper Size/Type
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Scan Sizes
Universal Setup

Reports
Menu Settings Page
Device Statistics
Network Setup Page

Network/Ports
Active NIC

Network [x] Setup


Page

Standard USB
SMTP Setup

Security
Confidential Print
Security Audit Log
Set Date and Time

Settings
General Settings
Copy Settings
Email Settings
FTP Settings
Print Settings

Help
Print All Guides
Copy Guide
Email Guide
FTP Guide
Color Quality
Print Defects Guide
Information Guide
Supplies Guide

For Training Purposes Only

Standard Network or
Network [x]

Shortcut List
Copy Shortcuts
Email Shortcuts
FTP Shortcuts
Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report

55

Option Card Menu


Note: A list of installed
DLEs (Download
Emulators) appears.

10/31/2012

Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Color Product Study Guide

Rev 1.4

Service Menus: CX310


Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:

Diagnostics
Mode

1.

Turn off the printer.

2.

Press and hold 3 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

The Diagnostics Menu contains


advanced settings and operations used
for repair, adjustments or other
diagnostic actions.

To enter Configuration Menu, do the following:

Configuration
Menu

1.

Turn off the printer.

2.

Press and hold 2 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

The Configuration Menu contains a set


of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.

To enter the Network SE Menu, do the following:


1.

Network/Ports>Standard
Network>Std Network Setup

Network SE
Menu

SE Menu

In the Customer Menus, go to:

2.

Press and hold 6, 7 and 9.

3.

Release the buttons when the


Network SE Menu appears.

You do not POR the machine to access


this menu.

From a browser, add /se to the device IP address.


Capture diagnostic and debug data.
(for example: http://158.183.3.2/se)
To enter the Invalid Engine Code state, do the following:

Invalid
Engine Code

1.

Turn off the printer.

2.

Press and hold 3, 4 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

For Training Purposes Only

This state allows you to POR the


printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.

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To enter Recovery Mode, do the following:

Recovery
Mode

1.

Turn off the printer.

2.

Press and hold 2, 7 and 8.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

Rev 1.4

NOTE: Recovery Mode only


available on non-eTask printers.
This mode will allow the printer to boot
from a secondary set of instructions to
allow a code flash to the printer. No
other functions are available. The
screen will have a red background and
say "Recovery.
While in this mode, you can ONLY
flash code via USB directly connected
to a PC.

To Enable/Disable Safe Mode, do the following:


1.

Turn off the printer.

2.

Press and hold 6 and 7.

3.

Turn on the printer.

NOTE: Only available for printers


with a code level of EC1 or greater.

Release the buttons when the splash screen


appears.
***** OR *****

Safe Mode

Go to Configuration Menu:
1.

Turn off the printer.

2.

Press and hold 2 and 6.

3.

Turn on the printer.

4.

Go to Safe Mode Menu

5.

Select ON/OFF

6.

POR the printer to take effect

For Training Purposes Only

Allows print operations to be used even


if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
Safe Mode state will not disable on
POR without holding down the
special button sequence.
Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.

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Rev 1.4

CX410: 4.3 Color Touch Screen eTask


Display

Clear All/Reset

Home

Help

Sleep

Cancel
USB Port
Indicator Light

Keypad

Start

Buttons and Functions: CX410


Button

Function

Display

The display allows the user to view the printers status and to set up and operate the printer.

Home button

Go to the home screen.

Help button

Go to the Help menus.

Clear all / Reset button


Keypad

Resets the default settings of a function, such as printing, copying, or e-mailing.


The keypad allows the user to enter numbers, letters, or symbols.
This button enables sleep mode or hibernation mode.

Sleep button

Pressing any hard button, sending a print job, or performing a power on reset with the main
power switch wakes the printer from Sleep mode.
Pressing the Sleep button or performing a power on reset with the main power switch wakes the
printer from Hibernation mode.

Cancel Button
Start button

Cancels all printer activity.


Starts a job, depending on which mode is selected.
OFF The printer is off or in Hibernation Mode
Blinking Green The printer is warming up, processing data or printing.

Indicator Light

Solid Green The printer is on but idle.


Blinking Red Control Panel intervention is needed.

USB Port

Connect a flash drive to the printer. Note: Only the front USB port supports flash drives.

For Training Purposes Only

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Rev 1.4

Home Screen Buttons and Functions: CX410


The home screen and its icons and buttons may vary depending on your home screen customization
settings, administrative setup, and active embedded solutions.
Copy

Email

Fax

Status/Supplies

Status Message
Bar

FTP

Menu Icon

Description

Function

Copy

Opens the Copy menu and makes copies.

Fax

Opens the Fax menu and sends a fax.

E-mail

Opens the E-mail menu and sends e-mails.

FTP

Opens the File Transfer Protocol (FTP) menu and scans documents directly to an FTP
Server.

Menu Icon

Opens the Administrative (Customer) menus. Note: These menus are available only when
the printer is in the Ready state.
Show the current printer status such as Ready or Busy.

Status Message Bar

Show printer conditions such as Fuser Missing or Cartridge Low.


Show intervention messages so the printer can continue processing.

Status/Supplies

Displays a warning or error message whenever the printer requires intervention to continue
processing. Touch this to access the messages screen for more information on the message,
and how to clear it.

Search Held Jobs


<not shown>

Search current held jobs.

Jobs by user
<not shown>

Access print jobs saved by user.

Profiles and Solutions


<not shown>

Access profiles and solutions.

See the Lexmark CX410 Users Guide for more information about the Home Screen buttons, Icons and
functions.

For Training Purposes Only

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Rev 1.4

Administrative (Customer) Menu: CX410


For a complete listing of the printer menu tree, consult the Users Guide.

CX410 Administrative (Customer) Menu Tree


Supplies
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Waste Toner Bottle
Black or Color Imaging Kit
Maintenance Kit

Paper Menu
Default Source
Paper Size/Type
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Names
Custom Scan Sizes
Universal Setup

Reports
Menu Settings Page
Device Statistics
Network Setup Page

Network/Ports
Active NIC

Network [x] Setup


Page

Standard USB
SMTP Setup

Security
Miscellaneous
Security Settings
Confidential Print
Disk Wiping
Security Audit Log

Settings
General Settings
Copy Settings
Fax Settings
E-mail Settings
FTP Settings
Flash Drive Menu
Print Settings

Help
Print All Guides
Copy Guide
E-mail Guide
Fax Guide
FTP Guide
Color Quality
Print Defects Guide
Information Guide
Supplies Guide

Standard Network or
Network [x]

Shortcut List
Fax Job Log
Fax Call Log
Copy Shortcuts
E mail Shortcuts
Fax Shortcuts
FTP Shortcuts
Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report
Manage Shortcuts
Fax Shortcuts
E-mail Shortcuts
FTP Shortcuts
Copy Shortcuts
Profile Shortcuts

Option Card Menu


Note: A list of installed
DLEs (Download
Emulators) appears.

For Training Purposes Only

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Rev 1.4

Service Menus: CX410


Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:

Diagnostics
Mode

1.

Turn off the printer.

2.

Press and hold 3 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

The Diagnostics Menu contains


advanced settings and operations used
for repair, adjustments or other
diagnostic actions.

To enter Configuration Menu, do the following:

Configuration
Menu

1.

Turn off the printer.

2.

Press and hold 2 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

The Configuration Menu contains a set


of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.

To enter the Network SE Menu, do the following:


1.

Network SE
Menu

SE Menu

Enter Network/Ports>Standard
Network>Std Network Setup
menu.

2.

Press and hold 6, 7 and 9.

3.

Release the buttons when the


Network SE Menu appears.

You do not POR the machine to access


this menu.

From a browser, add /se to the device IP address.


Capture diagnostic and debug data.
(for example: http://158.183.3.2/se)
To enter the Invalid Engine Code state, do the following:

Invalid
Engine Code

1.

Turn off the printer.

2.

Press and hold 3, 4 and 6.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

For Training Purposes Only

This state allows you to POR the


printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.

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Rev 1.4

To Enable/Disable Safe Mode, do the following:


1.

Turn off the printer.

2.

Press and hold 6 and 7.

3.

Turn on the printer.

NOTE: Only available for printers


with a code level of EC1 or greater.

Release the buttons when the splash screen


appears.
***** OR *****

Safe Mode

Go to Configuration Menu:
1.

Turn off the printer.

2.

Press and hold 2 and 6.

3.

Turn on the printer.

4.

Go to Safe Mode Menu

5.

Select ON/OFF

6.

POR the printer to take effect

Allows print operations to be used even


if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
Safe Mode state will not disable on
POR without holding down the
special button sequence.
Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.

NOTE: Only available for printers


with a code level of EC1 or greater.
NOTE: Not all printers have this
functionality; it is limited to printers
with 4.3 and above Touchscreen.
To go to the Restore Point, do the following:

Restore Point

1.

Turn off the printer.

2.

Press and hold 7 and 8.

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

Restore point is a new functionality


similar to a PCs operating system
restore. In the event that a new
firmware update causes problems in
the printer, the administrator or
customer can roll the printer back to a
previous state.
Important Information:
Subsequent POR's boot to this
restore point.
If new code is flashed, that new
code becomes the boot point.
Only 1 restore point is kept.
If no code updates have occurred
since the machine was built, there
is no restore point and the key
sequence is ignored.
Only available on eTask machines.

For Training Purposes Only

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Rev 1.4

CX510: 7 Color Touchscreen eTask


Home

Display

Sleep

Keypad

Indicator Light
Cancel

Clear All/Reset

Start

Buttons and Functions: CX510


Button

Function

Display

The display allows the user to view the printers status and to set up and operate the printer.

Home button

Go to the home screen.


This button enables sleep mode or hibernation mode.

Sleep button

Pressing any hard button, sending a print job, or performing a power on reset with the main
power switch wakes the printer from Sleep mode.
Pressing the Sleep button or performing a power on reset with the main power switch wakes the
printer from Hibernation mode.

Keypad

The keypad allows the user to enter numbers, letters, or symbols.


OFF The printer is off or in Hibernation Mode
Blinking Green The printer is warming up, processing data or printing.

Indicator Light

Solid Green The printer is on but idle.


Blinking Red Control Panel intervention is needed.

Start button
Cancel Button
Clear all / Reset button

Starts a job, depending on which mode is selected.


Cancels all printer activity.
Resets the default settings of a function, such as printing, copying, or e-mailing.

For Training Purposes Only

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Rev 1.4

Home Screen Buttons and Functions: CX510


The home screen and its icons and buttons may vary depending on your home screen customization
settings, administrative setup, and active embedded solutions.
Change Language

Fax

Copy

Email

FTP

Arrows

Search Held
Jobs
Forms and
Favorites
Tips

Menu Icon
Status/Supplies

Held Jobs

USB Drive

Bookmarks

Description

Function

Change Language

Launch the Change Language popup window that lets you change the primary language of the
printer.

Copy

Opens the Copy menu and makes copies.

Fax

Opens the Fax menu and sends a fax.

E-mail

Opens the E-mail menu and sends e-mails.

FTP

Opens the File Transfer Protocol (FTP) menu and scans documents directly to an FTP Server.

Arrows

Scroll up or down.

Forms and Favorites

Quickly find and print frequently used online forms.

Menu Icon

Opens the Administrative (Customer) menus. Note: These menus are available only when the printer
is in the Ready state.
Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.

Bookmarks

Note: The tree view supports only bookmarks created from this function, and not from any other
application.

For Training Purposes Only

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Rev 1.4

View, select, print, scan, or email photos and documents from a flash drive.
USB Drive

Note: This icon appears only when you return to the home screen while a memory card or flash drive
is connected to the printer.

Held Jobs

Display all current held jobs.

Status/Supplies

Displays a warning or error message whenever the printer requires intervention to continue
processing. Touch this to access the messages screen for more information on the message, and
how to clear it.

Tips

Open a context-sensitive Help dialog.


Search for one or more of the following items:
User name for held or confidential print jobs

Search Held Jobs

Job names for held jobs, excluding confidential print jobs


Profile names
Bookmark container or print job names
USB container or print job names for supported file types

See the Lexmark CX510 Users Guide for more information about the Home Screen buttons, Icons and
functions.

For Training Purposes Only

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Rev 1.4

Administrative (Customer) Menu: CX510


For a complete listing of the printer menu tree, consult the Users Guide.

CX510 Administrative (Customer) Menu Tree


Supplies
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Waste Toner Bottle
Black or Color Imaging Kit
Maintenance Kit

Paper Menu
Default Source
Paper Size/Type
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Names
Custom Scan Sizes
Universal Setup

Reports
Menu Settings Page
Device Statistics
Network Setup Page

Security
Edit Security Setups

Settings
General Settings
Copy Settings
Fax Settings
E-mail Settings
FTP Settings
Flash Drive Menu
Print Settings

Help
Print All Guides
Copy Guide
E-mail Guide
Fax Guide
FTP Guide
Color Quality
Print Defects Guide
Information Guide
Supplies Guide

Miscellaneous
Security Settings
Confidential Print
Disk Wiping
Security Audit Log
Set Date and Time

Network [x] Setup


Page

Network/Ports
Active NIC
1
Standard Network
Standard USB
SMTP Setup

Shortcut List
Fax Job Log
Fax Call Log
Copy Shortcuts
E-mail Shortcuts
Fax Shortcuts
FTP Shortcuts
Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report

Manage Shortcuts
Fax Shortcuts
E-mail Shortcuts
FTP Shortcuts
Copy Shortcuts
Profile Shortcuts

Option Card Menu


Note: A list of installed
DLEs (Download
Emulators) appears.
1
2

Depending on the printer setup, this menu item appears as Standard Network or Network [x].
This menu appears only when one or more DLEs are installed.

For Training Purposes Only

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Rev 1.4

Service Menus: CX510


Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:

Diagnostics
Mode

5.

Turn off the printer.

6.

Press and hold 3 and 6.

7.

Turn on the printer.

8.

Release the buttons when the


splash screen appears.

The Diagnostics Menu contains


advanced settings and operations used
for repair, adjustments or other
diagnostic actions.

To enter Configuration Menu, do the following:

Configuration
Menu

5.

Turn off the printer.

6.

Press and hold 2 and 6.

7.

Turn on the printer.

8.

Release the buttons when the


splash screen appears.

The Configuration Menu contains a set


of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.

To enter the Network SE Menu, do the following:


4.

Network SE
Menu

SE Menu

Enter Network/Ports>Standard
Network>Std Network Setup
menu.

5.

Press and hold 6, 7 and 9.

6.

Release the buttons when the


Network SE Menu appears.

You do not POR the machine to access


this menu.

From a browser, add /se to the device IP address.


Capture diagnostic and debug data.
(for example: http://158.183.3.2/se)
To enter the Invalid Engine Code state, do the following:

Invalid
Engine Code

5.

Turn off the printer.

6.

Press and hold 3, 4 and 6.

7.

Turn on the printer.

8.

Release the buttons when the


splash screen appears.

For Training Purposes Only

This state allows you to POR the


printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.

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Rev 1.4

To Enable/Disable Safe Mode, do the following:


4.

Turn off the printer.

5.

Press and hold 6 and 7.

6.

Turn on the printer.

NOTE: Only available for printers


with a code level of EC1 or greater.

Release the buttons when the splash screen


appears.
***** OR *****

Safe Mode

Go to Configuration Menu:
7.

Turn off the printer.

8.

Press and hold 2 and 6.

9.

Turn on the printer.

Allows print operations to be used even


if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
Safe Mode state will not disable on
POR without holding down the
special button sequence.
Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.

10. Go to Safe Mode Menu


11. Select ON/OFF
12. POR the printer to take effect

NOTE: Only available for printers


with a code level of EC1 or greater.
NOTE: Not all printers have this
functionality; it is limited to printers
with 4.3 and above Touchscreen.
To go to the Restore Point, do the following:

Restore Point

5.

Turn off the printer.

6.

Press and hold 7 and 8.

7.

Turn on the printer.

8.

Release the buttons when the


splash screen appears.

Restore point is a new functionality


similar to a PCs operating system
restore. In the event that a new
firmware update causes problems in
the printer, the administrator or
customer can roll the printer back to a
previous state.
Important Information:
Subsequent POR's boot to this
restore point.
If new code is flashed, that new
code becomes the boot point.
Only 1 restore point is kept.
If no code updates have occurred
since the machine was built, there
is no restore point and the key
sequence is ignored.
Only available on eTask machines.

For Training Purposes Only

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Rev 1.4

Supplies
Supply Items: CS310/CS410/CS510
Toner Cartridges
Toner Cartridges

Approximate Yield

Ships with Printer

Return Program
Version Available

CS310
Starter Cartridge color2

Up to 750 pages

Yes, CS310n

No

Up to 750 pages

Yes, CS310n

No

Starter Cartridge color2

Up to 1400 pages

Yes, CS310dn

No

Starter Cartridge black

Up to 1400 pages

Yes, CS310dn

No

Toner Cartridge color

Up to 1000 pages

No

Yes

Toner Cartridge black

Up to 1000 pages

No

Yes

Toner Cartridge color

Up to 3000 pages

No

Yes

Toner Cartridge black

Up to 4000 pages

No

Yes

Starter Cartridge color2

Up to 1400 pages

Yes

No

Starter Cartridge black

Up to 1400 pages

Yes

No

Toner Cartridge color

Up to 1000 pages

No

Yes

Toner Cartridge black

Up to 1000 pages

No

Yes

Toner Cartridge color

Up to 3000 pages

No

Yes

Toner Cartridge black

Up to 4000 pages

No

Yes

Starter Cartridge black2

Up to 6000 pages

Yes

No

Toner Cartridge color

Up to 1000 pages

No

Yes

Toner Cartridge black

Up to 1000 pages

No

Yes

Toner Cartridge color

Up to 3000 pages

No

Yes

Toner Cartridge black

Up to 4000 pages

No

Yes

Toner Cartridge color

Up to 4000 pages

Yes

Yes

Toner Cartridge black

Up to 8000 pages

No

Yes

Starter Cartridge black

CS410
2

CS510

When used in the designated printer, the average continuous Composite CMY Cartridge yield is
standard pages as listed, and the average continuous K (black) Cartridge yield is standard pages as
listed, in accordance with ISO/IEC 19798.

Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will
post an error message.

For Training Purposes Only

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Rev 1.4

Photoconductor / Imaging Unit / Developer

Photoconductor Unit

Black Imaging Kit

Ships with printer

Aftermarket Version
Available

40,000 pages

Yes

Yes

40,000 pages

Yes

Yes

1,3

40,000 pages

No

Yes

40,000 pages

No

Yes

C, M, Y & K Developer Units


Black & Color Imaging Kit

Approximate
1
Yield

1,3

Yield is based on simplex pages, with an average of 3 letter/A4 pages per job fed from the standard
tray and approximately 5% coverage per color. Yields may vary based on customer usage.
2

Yield is based on approximately 5% coverage per color with printer set at factory defaults.

An Imaging unit is a Photoconductor Unit with Developer(s) included.

The individual Photoconductor or Developer Units should ONLY be replaced if they are damaged or
causing a print quality defect. Otherwise, the appropriate Imaging Kit should be replaced.

When Replace Black and Color Imaging Kit or Replace Black Imaging Kit appears
on the display, the customer needs to order a new Kit. Consult the Users Guide for installation
instructions. The contents of each kit are as follows:

Black Imaging Kit


The kit includes the Black Developer Unit and the 4 Photoconductors pre-installed in the Imaging Basket.
The customer needs to remove the C, M and Y Developer Units from the old Imaging Basket and install
them in the new Imaging Basket.

Imaging Basket
(with Photoconductors installed)

For Training Purposes Only

Black Developer Unit

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Rev 1.4

Black and Color Imaging Kit


The kit includes all 4 Developer Units (C, M, Y and K) and the 4 Photoconductors pre-installed in the
Imaging Basket. Nothing from the old Imaging Basket is transferred to the new Kit.

Imaging Basket
(with Photoconductors installed)

C, M, Y and K Developer Units

Waste Toner Bottle

Waste Toner Bottle


1

Approximate
1
Yield

Ships with printer

Aftermarket Version
Available

18,000 color,
36,000 mono

Yes

Yes

Yield is based on approximately 5% coverage per color with printer set at factory defaults.

For Training Purposes Only

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Rev 1.4

Supply Items: CX310/CX410/CX510


Toner Cartridges
Toner Cartridges

Approximate Yield

Ships with Printer

Return Program
Version Available

CX310
Starter Cartridge color2

Up to 750 pages

Yes, CX310n

No

Up to 750 pages

Yes, CX310n

No

Up to 1400 pages

Yes, CX310dn

No

Up to 1400 pages

Yes, CX310dn

No

Toner Cartridge color

Up to 1000 pages

No

Yes

Toner Cartridge black

Up to 1000 pages

No

Yes

Toner Cartridge color

Up to 2000 pages

No

Yes

Toner Cartridge black

Up to 2500 pages

No

Yes

Starter Cartridge color2

Up to 1400 pages

Yes

No

Starter Cartridge black

Up to 1400 pages

Yes

No

Toner Cartridge color

Up to 1000 pages

No

Yes

Toner Cartridge black

Up to 1000 pages

No

Yes

Toner Cartridge color

Up to 2000 pages

No

Yes

Toner Cartridge black

Up to 2500 pages

No

Yes

Toner Cartridge color

Up to 3000 pages

No

Yes

Toner Cartridge black

Up to 4000 pages

No

Yes

Toner Cartridge color

Up to 1000 pages

No

Yes

Toner Cartridge black

Up to 1000 pages

No

Yes

Toner Cartridge color

Up to 2000 pages

No

Yes

Toner Cartridge black

Up to 2500 pages

No

Yes

Toner Cartridge color

Up to 3000 pages

No

Yes

Toner Cartridge black

Up to 4000 pages

No

Yes

Toner Cartridge color

Up to 4000 pages

Yes

Yes

Toner Cartridge black

Up to 8000 pages

Yes

Yes

Starter Cartridge black


Starter Cartridge color

Starter Cartridge black

CX410
2

CX510

When used in the designated printer, the average continuous Composite CMY Cartridge yield is
standard pages as listed, and the average continuous K (black) Cartridge yield is standard pages as
listed, in accordance with ISO/IEC 19798.

Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will
post an error message.

For Training Purposes Only

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Photoconductor / Imaging Unit / Developer

Photoconductor Unit

C, M, Y & K Developer Units


Black & Color Imaging Kit
Black Imaging Kit

1,3

1,3

Approximate
1
Yield

Ships with printer

Aftermarket Version
Available

40,000 pages

Yes

Yes

40,000 pages

Yes

Yes

40,000 pages

No

Yes

40,000 pages

No

Yes

Yield is based on simplex pages, with an average of 3 letter/A4 pages per job fed from the standard
tray and approximately 5% coverage per color. Yields may vary based on customer usage.
2

Yield is based on approximately 5% coverage per color with printer set at factory defaults.

An Imaging unit is a Photoconductor Unit with Developer(s) included.

The individual Photoconductor or Developer Units should ONLY be replaced if they are damaged or
causing a print quality defect. Otherwise, the appropriate Imaging Kit should be replaced.

When Replace Black and Color Imaging Kit or Replace Black Imaging Kit appears
on the display, the customer needs to order a new Kit. Consult the Users Guide for installation
instructions. The contents of each kit are as follows:

Black Imaging Kit


The kit includes the Black Developer Unit and the 4 Photoconductors pre-installed in the Imaging Basket.
The customer needs to remove the C, M and Y Developer Units from the old Imaging Basket and install
them in the new Imaging Basket.

Imaging Basket
(with Photoconductors installed)

For Training Purposes Only

Black Developer Unit

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Black and Color Imaging Kit


The kit includes all 4 Developer Units (C, M, Y and K) and the 4 Photoconductors pre-installed in the
Imaging Basket. Nothing from the old Imaging Basket is transferred to the new Kit.

Imaging Basket
(with Photoconductors installed)

C, M, Y and K Developer Units

Waste Toner Bottle

Waste Toner Bottle


1

Approximate
1
Yield

Ships with printer

Aftermarket Version
Available

18,000 color,
36,000 mono

Yes

Yes

Yield is based on approximately 5% coverage per color with printer set at factory defaults.

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Supply Life Messaging Information


Menus Page
The menus page will no longer provide supplies status information. Instead, supplies status will be
provided by printing its own unique Supplies Status Page.

Supplies Status Page


A new item is to be added to the Reports selections via the Control Panel: Supplies Status Page.
The Supplies Status Page gives customers, TSC and technicians the ability to print the supplies status
without any other information on the page.
When the Supply Status Page function is selected, it will print the status information for all the supplies
installed in the printer. Only the supply items for a particular product will be shown in this status report.
For example, a product consisting of a toner cartridge and an imaging unit would not display a status for a
photoconductor or developer.

Device Statistics Page


The device statistics page no longer provides supplies status. Instead, when the device statistics page
is selected the product will first print the supplies status page followed by the device statistics printed on
a separate page. This is to ensure the supplies status information is always provided in the same
manner, thus avoiding inconsistency between the Supply Status Page and the Device Statistics for supply
information.

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Toner Cartridge Life Messaging


The following table provides the messaging that will appear on the control panel as supply life becomes
low. The Controller Board determines when the Cartridge Low message occurs.
Life Cycle
State

Nearly Low

Default
Setting

Disabled

Control Panel Message

<Color> cartridge nearly low


[88.xy]

Toner
Level

Default Trip
1
Point

Behavior Options
(Default in Blue)

All Yields = 30%

Off

Customer Selectable
Range: 10-90%

Warning

Cannot select value


lower than "Low"

Email Alert
Continuable Stop
Non-Continuable Stop

All Yields = 20%


Off
Low

Enabled

<Color> cartridge low [88.xy]

Customer Selectable
Range: 10-90%

Warning

Cannot select value


lower than "Near End
of Life"

Continuable Stop

Email Alert
Non-Continuable Stop

Off
Near End of
Life

Enabled

All Yields = 10%

<Color> cartridge very low,


[x]3 estimated pages remain
[88.xy]

Customer Selectable
Range: 10-90%

Warning
Email Alert
Continuable Stop
Non-Continuable Stop

End of Life
Enabled
Device Stops

Replace <color> cartridge, 03


estimated pages remain
[88.xy]

All Yields = 0%
Customer Selectable
Range: None

Non-Continuable Stop

This column indicates the default Toner Cartridge life remaining trip point. Once the Toner Cartridge reaches this percentage, it
will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are
documented in this guide in the section called How to Change Supply Life Messaging Settings.

This column lists the default behavior options at each warning notification. The customer can customize this feature. The
default behavior is documented in blue if no change is made.

The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly
and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The
accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the
historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based upon the
estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based
on the International Organization for Standardization* test methods and page content.

*Average continuous black or composite CMY declared cartridge yield in accordance with ISO/IEC 19798.

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Imaging Unit Life Messaging


The following table provides the messaging that will appear on the control panel as supply life becomes
low. Below the table explanations are provided for the headings and options listed in each column.
Life Cycle
State

Nearly Low

Default
Setting

Disabled

Control Panel Message

<Color> imaging kit nearly low


[84.xy]

Default Trip Point

40%

Off

Customer Selectable
Range: 20-90%

Warning

Cannot select value lower


than "Low"

Low

Enabled

<Color> imaging kit low [84.xy]

Behavior Options
(Default in Blue)

Email Alert
Continuable Stop
Non-Continuable Stop

30%

Off

Customer Selectable
Range: 20-90%

Warning

Cannot select value lower


than "Near End of Life"

Email Alert
Continuable Stop
Non-Continuable Stop

Off
Near End of
Life

Enabled

<Color> imaging kit very low, [x]3


estimated pages remain [84.xy]

20%
Customer Selectable
Range: 20-90%

Warning
Email Alert
Continuable Stop
Non-Continuable Stop

0%
End of Life

Absolute End
of Life

Enabled

Replace <color> imaging kit, 03


estimated pages remain [84.xy]

Enabled

Replace <color> imaging kit, 03


estimated pages remain [84.xy]

Device Stops

Customer Selectable
Range: None

Warning
Email alert
Continuable Stop
Non-continuable Stop

0%
Customer Selectable
Range: None

Email alert
Non-continuable Stop

This column indicates the default Imaging Unit life remaining trip point. Once the Imaging Unit reaches this percentage, it will
trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are
documented in this guide in the section called How to Change Supply Life Messaging Settings.

This column lists the default behavior options at each warning notification. The customer can customize this feature. The
default behavior is documented in blue if no change is made.

The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly
and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The
accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the
historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based upon the
estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based
on the International Organization for Standardization* test methods and page content.

*Average continuous black or composite CMY declared cartridge yield in accordance with ISO/IEC 19798.

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Maintenance Kit Life Messaging


The following table provides the messaging that will appear on the control panel as Maintenance Kit life
becomes low (life is 85,000 printed sides). The Maintenance Kit contains the Fuser and Transfer Module.
Life Cycle
State

Nearly Low

Default
Setting

Disabled

Control Panel Message

Maintenance kit nearly low [80.xy]

Default Trip Point

30%

Off

Customer Selectable
Range: 0-90%

Warning

Cannot select value lower


than "Low"
20%

Low

Enabled

Maintenance kit low [80.xy]

Customer Selectable
Range: 0-90%
Cannot select value lower
than "Near End of Life"

10%
Near End of
Life

Enabled

Maintenance kit very low [80.xy]

Behavior Options
(Default in Blue)

Customer Selectable
Range: 0-90%

Email Alert
Continuable Stop
Non-Continuable Stop

Off
Warning
Email Alert
Continuable Stop
Non-Continuable Stop

Off
Warning
Email Alert
Continuable Stop
Non-Continuable Stop

0%
End of Life

Enabled

Replace maintenance kit, [80.xy]

Enabled

Replace maintenance kit, [80.xy]

Absolute
End of Life

Customer Selectable
Range: None

Warning
Email alert
Continuable Stop
Non-continuable Stop

0%

Device
Stops

Customer Selectable
Range: None

Email alert
Non-continuable Stop

This column indicates the default Maintenance Kit life remaining trip point. Once the Maintenance Kit reaches this percentage,
it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are
documented in this guide in the section called How to Change Supply Life Messaging Settings.

This column lists the default behavior options at each warning notification. The customer can customize this feature. The
default behavior is documented in blue if no change is made.

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How to Change Supply Life Messaging Settings


1. Access the printers Embedded Web Server (EWS).
2. Click Settings > Print Settings > Supply Notifications.
3. Change the settings as desired.

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The table below outlines the acceptable ranges that can be entered for the various supplies:

Adjustable Supplies Alert Options


Near Low

Low

Very Low

Supply

Cartridge

Imaging Unit

Max

Default

Min

Max

Default

Min

Max

Default

90%

30%

10%

90%

20%

10%

90%

10%

90%

40%

20%

90%

30%

20%

90%

20%

Minimum setting possible.

Same for All cartridge yield points.

Things of which to be aware when changing the default trip point percentages for supplies alerts:

If a user selects a value outside of the acceptable ranges, it will revert back to the default
setting.

If a user changes the setting and then installs a new supply, the same user setting will "stick"
as long as the setting is still valid for the new supply.

If a user selects a value that is valid for the installed supply, but changes to a different supply
in which the selection is no longer valid, it will revert back to the default setting.

If the user does not change the default value, any new supplies installed will always use the
default value.

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Detection of Non-Genuine Supplies


When the printer senses that the Imaging Unit or Toner Cartridge is a non-genuine Lexmark supply, the
printer will post this error message:

Non-Lexmark [supply], see Users Guide [33.xy]

In this case, the control panel will instruct the User to refer to the Troubleshooting Section of the Users
Guide for instructions on how to proceed.
The Users Guide warns the customer about potential risks using non-genuine supplies. If the customer
wishes to accept the risk, they are instructed to press a special key sequence simultaneously for 15
seconds. In response, the printer will continue and note the customer acceptance occurred. In addition,
the bottom of the Device Statistics page will denote that the customer has accepted the non-genuine
supply.
The following is the message that will appear on the Device Statistics page:

If the customer accepts the risks of using non-genuine supplies or parts, errors posted by exposed
supplies/devices will include an N at the end of the error number string.
Example: Cyan imaging unit near end of life 84.21N or Paper Jam 200.13N
The customer may decide not to accept the risks associated with using non-genuine Lexmark supplies or
parts. This is done by not pressing the special key sequence as described above in the Users Guide;
instead, the customer must remove the non-genuine Lexmark supply or part and replace it with a genuine
Lexmark supply or part.

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Maintenance Items
CS310/CS410/CS510 and CX310/CX410/CX510
Part(s)

Printers

Life

Transfer Module Barcode Write down the


16-digit barcode number from the new Transfer
Module. Go to Diagnostic Menu, navigate to
Printer Setup>ITU Barcode and enter the
number.

CS310
CS410
Maintenance Kit includes:

CS510

Fuser
Transfer Module

85,000 pages
Reset Fuser Count When the Fuser is
replaced as part of a Maintenance Kit, this
should be reset. Go to Diagnostic Menu,
navigate to Printer Setup>Reset Fuser Count
and reset the counter.

CX310
CX410
CX510

ADF Maintenance Kit includes:


ADF Feed Roller
ADF Pick Roller
ADF Separation Roller Guide

For Training Purposes Only

Special Procedure(s)

CX310
CX410

200,000 pages

None

CX510

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Print Quality Diagnostic Tips


General Terminology
Before diagnosing print quality problems, take a moment to understand the concepts below. This will
prevent confusion when diagnosing or escalating a problem.
Know your paper orientation when diagnosing a print quality issue.
References to direction such as horizontal and vertical must be made holding the paper in portrait
orientation (long edges to the left and right) with the printed side facing you. Dont hold the paper in
landscape orientation. See below.

Know the direction of the print when diagnosing a print quality issue.
References to the Process or the Scan direction refer to the direction in which the paper travels
through the printer.

Scan or Scanning is the direction in


which the LED or laser writes to the
photoconductor and is across the
paper path.

Process is the papers direction


through the printer that corresponds to
the rotation of the photoconductors.

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Print Quality Rules of Thumb


If you encounter print quality problems, follow the tips below. Following these simple rules may solve the
problem easily and quickly.

Always run a new Settings/Configuration page showing the:

Page Count Is it time for a maintenance kit?

Supply Life are any of the supplies low or exhausted?

Firmware/Code Levels Are the code levels old/obsolete?

Media Settings does the printer media settings match whats in the Trays?

Always check the Media Type and Size used.

Is the media used within the printers manufacturing specification?

Are the printer and/or Driver set correctly for the paper type/size?

Always print the printers Self-Test pages.

How does the print vary from what is expected?

Try reseating the supplies.

Check for damage as you reseat them.

For tricky problems, think about the EP Process Steps. Eliminate the components/areas that
couldnt cause the problem until you are finally left with what could.

Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an
error message.

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Paper Transport Diagnostic Tips


Paper Rules of Thumb
Paper jams and feed problems occur for numerous reasons. Sometimes, failure of the equipment is the
cause or it can be the result of other external factors. Before replacing parts for a feed problem, ask
these questions:

Is the customer using a supported media type? This is a common problem. Check the
printer specifications if you are not sure.
Is the customer using a supported media size? Check the printer specifications of you
are not sure.
Is the customer using a supported media weight? This is a common problem. Check the
printer specifications of you are not sure.
Have you tried printing with a fresh ream of paper? Paper that is left out of the package
for periods of time can dry out or absorb moisture.
Have you tried printing from a different input source? This will help narrow down the
cause of some problems.
Is too much paper loaded in the Tray? Make sure the stack height does not exceed the
indicated maximum height.
Is the paper in the Tray wrinkled, creased, damp, or curled? Paper will not feed properly
if it is damaged. Try a fresh ream of paper.
Are different media types and/or weights loaded in the Tray? This will cause misfeeds.
Is the relative humidity too high? Too low? This can affect the media and/or printer and
its ability to feed properly. Check the printer specifications to see if it is located in an ambient
environment.
Is the paper loaded properly in the Tray or option? This is a common problem.
Reposition the paper in the Tray or option to make sure that is loaded properly. The paper
guides should be flush against the media, but not too tight.
Are the feed rollers worn because it is time for a maintenance kit? Check the page
count of the printer to see if it is time for a maintenance kit to be installed.
Are there any obstructions in the paper path? If paper, staples, paper clips or other items
are left in the printer, they can prevent the media from feeding properly.

Save yourself time and effort and always check these external influences before spending time
troubleshooting a supposed equipment failure.

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Complex Parts and Procedures


Parts listed in this section are complex for various reasons and are tagged with one or more of the
following icons to explain its complexity:

High degree of technical difficulty in removing/replacing the part.

Complex/lengthy instructions.

Special procedures required before, during or after part installation.

Increased likelihood of servicer error resulting in additional problems, malfunction of the


machine or damage.

The instructions for removal, installation and/or special adjustments can be found in the Service Manual
for each printer. Follow the instructions carefully to avoid additional errors, malfunction or breakage.
For your awareness, the most complex parts include the ones listed below. When removing, replacing or
reinstalling these parts, follow the instructions carefully!

Part

Complexity

Flatbed Scanner Assembly


ADF Unit Assembly
Top Cover
Controller Board
Control Panel
Printhead
Transfer Module
Fuser
Toner Density Sensor

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Flatbed Scanner Assembly


When the flatbed is replaced, perform the following adjustments:

Scanner Calibration in Diagnostic mode; used to calibrate both the Black and white values
for the ADF and the flatbed.

Scanner Manual Registration located in the Configuration Menu; manually registers the
flatbed and ADF on the MFPs scanner unit.

ADF Assembly
When the ADF is replaced, perform the following adjustments:

Scanner Calibration in Diagnostic mode; used to calibrate both the Black and white values
for the ADF and the flatbed.

Scanner Manual Registration located in the Configuration Menu; manually registers the
flatbed and ADF on the MFPs scanner unit.

Top Cover
The instructions for removing and installing the top cover are lengthy. In addition, you need to make sure
the drive belt is attached to the fuser gear.

Controller Board
This part contains Mirrored NVRAM, so it should never be replaced at the same time as other Mirrored
NVRAM components. See the Mirrored NVRAM Components section in this guide for complete details
and exceptions.
Service Tips:
Verify the cable from the HVPS is seated properly after replacing the Controller Board - the connector may have been
loosened at the HVPS. Printing blank pages could be an indication that toner is applied to the Transfer Module belt
but not transferred. This can cause massive amounts of toner to be cleaned by the Transfer Module cleaner.

The following adjustments need to be performed after this board is replaced: 1) Scanner Manual
Registration and 2) Motor Detect.
In addition, the Controller Board contains the default and custom eSF applications and settings. These
are NOT contained in the NVRAM or on a hard drive, therefore, a Controller Board failure could result in
loss of these applications and their settings if they are not backed up. When a new Controller Board is
installed, the Lexmark default eSF applications and settings are loaded.
The best practice is for an administrator to have their eSF applications and settings backed up prior to
encountering a problem. In case this hasnt been done, an attempt to back up the data should be
performed before replacing the Controller Board.

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To back up the eSF applications and settings, do the following:


1. Turn off the printer.
2. Press and hold 3, 4 and 6.
3. Turn on the printer.
4. Release the buttons when the splash screen appears.
5. Access the printer's Web Page from a web browser.
6. Click on Settings:

7. Click on Solutions (dont click Import/Export the explanation is at the end)

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8. Click on Embedded Solutions

9. Select each application individually by clicking on the name (well use Forms and Favorites in
this example):

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10. Click on Export to create a file of that applications settings

11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid
Engine code mode, then there is no way to back up the eSF apps. Make the customer aware
of this.
12. Dont Use the Global Import/Export method to back up the eSF applications and settings.
There is a size limit of 128kb on the export file.
13. Customers with a large number of applications or settings may exceed the file size limit and
have information truncated in the exported file.

STOP

14. Once the new Controller Board is installed, follow the same steps as above, however, you will
Import (instead of export) the <filename>.UCF file for each application.

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Control Panel
This part contains Mirrored NVRAM, so it should never be replaced at the same time as other Mirrored
NVRAM components. See the Mirrored NVRAM Components section in this guide for complete details
and exceptions.

Printhead
After the Printhead is replaced, you need to align the color planes to prevent print quality problems. To
align the Printhead do the following:
1. Complete the Registration in the Diagnostic menu to adjust the Black plane.
2. Once the black plane is aligned, complete the Alignment in Diagnostics menu to adjust the
color planes.

Transfer Module
When a new Transfer Module is installed, it must be configured in the Diagnostic Menu. Each Transfer
Module has a barcode that contains 16 digits. Before installing the new part, write down the number
associated with the bar code.
Any time a Transfer Module is installed, the 16-digit number has to be entered into the printer menus.
This is especially important if it is installed as part of a maintenance kit; if the number is not entered, the
printer will continue to post maintenance messages. Once installation is complete, go to Printer Setup in
the Diagnostic Menu and select the Transfer Module Barcode menu to enter the number. See the
Service Manual chapter Service Menus for the steps to perform this procedure.

Fuser
The fuser removal is lengthy and could potentially result in damage to the fuser cable or the fuser exit
sensor. In addition, there is risk of losing two springs that need to be unhooked from both sides of the
fuser and a grounding washer. Follow the removal procedure carefully to minimize the risk of damage.
Any time a new fuser is installed, the fuser count must be reset. This is especially important if the fuser is
installed as part of a maintenance kit; if the count is not reset, the printer will continue to post
maintenance messages. Go to Diagnostic Menu, navigate to Printer Setup>Reset Fuser Count and
reset the counter.

Toner Density Sensor


The value of the toner density sensor (also called toner patch sensor or TPS) is set at manufacturing. If a
sensor is replaced, enter the 32-digit hexadecimal toner density value (TPS) value from the bar code next
to the sensor. Enter Diagnostics menu and select TPS Setup.

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Mirrored NVRAM Components


Controller Board
Control Panel
UICC Card
Model
CS310
CS410
CS510

CX310
CX410
CX510

NVRAM Component
Control Panel (UICC Card)
Controller Board
Control Panel (UICC Card)
Controller Board

Service Tips:

UICC

If you must use one the components listed above as a


method of troubleshooting, boot the printer into
Diagnostic mode only; this will prevent NVRAM from
copying to the new component.

Controller Board
Control Panel (UICC Card)

If the printer is allowed to boot normally NVRAM will


copy to the new component and it cannot be used in
another printer. It must be returned to the
manufacturer.

Controller Board
Control Panel (UICC Card)
Controller Board
Control Panel (UICC Card)
Controller Board

Warning! Observe all ESD precautions while handling electronic parts.


Warning! When replacing multiple NVRAM components, replace ONE component at a time NEVER
replace both at once.
If the Control Panel and the controller board are being replaced at the same time, replace the parts in this
order to avoid damage to the machine:
1. Replace the controller board first.
Note: Do not replace the new control panel and controller board in the machine at the same
time.
2. After installing the new controller board, and before installing the new control panel or UICC
Card, start the printer into Diagnostics mode.
3. After the printer has completed startup, turn off the printer and replace the control panel.
Note: If the Control Panel display failed, the printers startup cycle is complete when the
driver motor and fans shut down, and the machine is quiet.
4. After installing the new control panel or UICC Card, start the printer into Diagnostics mode,
and allow the printer to go through a complete startup cycle and the display to go to Ready.
5. If the problems persist, leave the new Control Panel or UICC Card in the machine, place the
old controller board back in the machine, and start it up. After the machine startup, shut down
the machine, and install the new controller board. After installing the new controller board,
restart the machine, and let it go through the startup cycle.

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Cleaning the MFP Document Glass


It is important to clean the MFP on a regular basis to keep it functioning properly (about once a month
depending on usage). You should also clean the scanner glass if you encounter print quality problems
such as streaks on copied or scanned images.
Note: Clean both areas of the scanner glass and both white underside areas.
Warning! Always turn the printer OFF and unplug it before cleaning.

Slightly dampen a soft, lint-free cloth or paper towel with water. Do not use any kind of
cleaning agent to clean the glass.

Do not spray liquid on the glass.

Wipe the scanner glass until it is clean and dry.

Wipe the white underside of the scanner cover until it is clean and dry.

White Underside
ADF Cover
White Underside
Scanner Glass
Cover
ADF Glass

Scanner
Glass

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Zero Insertion Force (ZIF) connectors


Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before
inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging
the connector or cable.
Warning! Do not insert the cable so the contacts are facing the locking actuator. The contacts always
face away from the actuator.
Warning! Do not insert the cable diagonally into the ZIF socket. This may damage the contacts.
Warning! Avoid using a fingernail, or sharp object to open the locking mechanism. This may damage
the cable.
Warning! Avoid pressing against the cable when opening the locking mechanism. This may damage
the cable.
These are the types of ZIF connectors used in these printers:

Horizontal top contact connector

Horizontal bottom contact connector

Vertical mount contact connector

Horizontal sliding connector

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Horizontal Top Contact Connector


The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF
connector. Insert the cable horizontally into the connector.
Warning! When opening or closing this type of actuator, gently lift or close the two tabs located on
each end of the actuator. The two tabs should be moved simultaneously. Do not close the actuator from
the center of the actuator.

How to Remove a Cable from the Horizontal Top Contact Connector


1. Place a finger at each end of the locking actuator, and then gently lift the actuator to the
unlocked position.
2. Slide the cable out of the connector.

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How to Insert a Cable into the Horizontal Top Contact Connector


When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on
the ends of the actuator are vertical when the actuator is unlocked.

1. Insert the cable with the contacts on the cable facing up. Insert the cable on top of the
actuator.
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely
installed, then intermittent failures could occur.

2. Rotate the locking actuator to the locked position. The cable should not move while this step
is performed. If the cable moves, open the actuator, reposition the cable, and then close the
actuator to the down position.

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Horizontal Bottom Contact Connector


The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF
connector. The cable is inserted horizontally into the connector.
Warning! When opening or closing this type of actuator, gently lift the center of the actuator using
your finger.

Do not use a fingernail or screwdriver to open the actuator: this could damage the ribbon
cable.

Do not close the actuator from the ends.

How to Remove a Cable from the Horizontal Bottom Contact Connector


1. Place two fingers towards each end of the locking actuator, and then gently lift the actuator to
the unlocked position.

2. Slide the cable out of the connector.

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How to Insert a Cable into the Horizontal Bottom Contact Connector


1. Check the actuator to verify it is in the open position.

2. Insert the cable into the ZIF connector with the contacts facing downward and away from the
locking actuator. The cable needs to be inserted below the actuator.
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely
installed, then intermittent failures could occur.

3. Place your finger in the middle of the actuator and rotate the actuator to the locked position.

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Vertical Mount Contact Connector


The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF
connector. The cable is inserted vertically into the connector.
Warning! When opening or closing this type of actuator, gently lift the center of the actuator using
your finger. Do not use a fingernail or screwdriver to open the actuator - this could damage the ribbon
cable. Do not close the actuator from the ends of the actuator.

How to Remove a Cable from the Vertical Mount Contact Connector


1. Gently rotate the locking actuator from the center of the actuator to the unlocked position.

2. Slide the cable out of the connector.

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How to Insert a Cable into the Vertical Mount Contact Connector


When installing the cable, check the locking actuator to verify it is in the open position.

1. Insert the cable with the contacts on the cable away from the locking actuator.
2. Insert the cable on top of the actuator.
Note: Verify the cable is installed squarely into the connector otherwise intermittent failures
could occur.

3. Rotate the locking actuator to the locked position by pressing down on both ends of the
actuator. The cable should not move when this step is performed. If the cable moves, open
the actuator, reposition the cable, and then close the actuator to the down position.

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Horizontal Sliding Contact Connector


The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the ZIF
connector. The cable is inserted horizontally into the connector.
Warning! When opening or closing this type of actuator, gently push or pull the two tabs located on
each end of the actuator. Do not close the actuator from the center of the actuator. Do not use a
screwdriver to open or close the actuator. Damage to the cable or connector could occur.

How to Remove a Cable from the Horizontal Sliding Contact Connector


1. Simultaneously slide the two tabs located on the ends of the locking actuator away from the
connector.

2. Slide the cable out of the connector.

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Inserting a Cable into the Horizontal Sliding Contact Connector


When installing the cable, check the locking actuator to verify it is in the open position. If you are opening
the connector, pull back on both end tabs using equal force to avoid breaking the connector.

1. Insert the cable with the contacts facing away from the locking actuator. Insert the cable on
top of the actuator.

2. Slide the locking actuator towards the connector, locking the cable into place. The cable
should not move after this step is performed. If the cable moves, open the actuator,
reposition the cable, and close the actuator in the down position.

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Low Insertion Force (LIF) connector


Warning! When installing a cable into an LIF connector, care must be taken to avoid bending the
edges of the cables and damaging the contacts on the cables.

How to Insert a Cable into the LIF Connector


1. Look at the connector and take note as to which side the contacts are located.
2. Look at the circuit board - many boards will have the word contacts stamped on them to
indicate which side has the contacts.

3. Insert the cable squarely into the connector.


Note: Verify the cable is installed straight into the connector. If the cable is not installed
properly, then intermittent failures could occur.

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Firmware and Functionality Changes


Auto Reboot Error Recovery
The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer
interventions and increase printer up-time. The types of errors that could auto reboot include:

91y.xx Engine Firmware Errors


976.xx Network Firmware Errors
900.xx RIP Firmware Errors

Note: Be aware that not all of the Engine Firmware Errors will allow an auto-reboot. The
engine will inform the Controller Board if an Auto Reboot is allowed for the particular error.
Auto Reboot (Error Recovery) configuration and settings are shown in the following table:
Function

Configurable In:

Settings
Sets the printer to restart when an error is encountered.

Customer Menus (UI)

Reboot when idle for firmware errors if not printing,


faxing, or scanning. Hardware related errors will still halt
and display service error screen.
Reboot always (default) auto-reboot for firmware errors
even if printing, faxing, or scanning.
Reboot never always halt and display the service error
screen for firmware errors.

Auto Reboot Mode


Embedded Web Server

Sets the number of automatic restarts the printer can perform


per incidence 1-20.

Customer menus (UI)

2 is the factory default setting.


When the number of max automatic restarts is reached,
the printer displays the applicable error instead of
restarting.

Max Auto Reboots


Embedded Web Server

Auto Reboot Counter

Note: A clean power cycle or hibernation will reset the reboot


count.
The number of reboots encountered over the lifetime of the
printer. This setting is to be used as diagnostic data. This
setting can be reset to zero by MPS or by the Embedded Web
Page.

Embedded Web Server

If a printer crashes but does not auto reboot, the traditional error screen displays on the control panel
listing the error information.
When a re-bootable crash occurs, the printer shows the traditional error screen with an additional
message that informs the user the printer will reboot. The Error screen displays while the printer gathers
debug information and writes it to flash (about 10 seconds). Once the debug collection occurs, the printer
will reboot.
After rebooting, a message will be present informing the user the printer rebooted. The user must clear
this error in order to continue using the printer. While this message is present, the printer is off-line and
will not accept print jobs. See the images on the following page.

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Sample Generic Control Panel Messages after Auto Reboot

2.4 Panel

4.3 Panel

10 Panel

LED Panel

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Safe Mode
Safe Mode is a new and configurable state in the device that allows print operations to be used even if a
non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a
minimal/base function state for print operations, permitting a customer to continue printing until service
can be arranged to repair the device.
Warning! Safe Mode is intended as a shortterm workaround and should only be used when a
critical print job must be completed before service can be arranged to repair the printer. In most
customer situations, it would NOT be appropriate to enable this mode. See the table below called When
Should Safe Mode be Enabled? for examples.
Warning! The printer must be returned to standard operating mode before diagnostics can be run or
fullfunction printing can continue. This is IMPORTANT! If a customer reports problems with no duplex
capability and/or the inability to select optional input trays, etc., check to see if Safe Mode is enabled a
warning message will display on the Control Panel.
When Safe Mode is enabled, print jobs are processed based on the product-specific behavior of the
print engine as defined for that mode of operation. Certain service failures and other errors are
suppressed when the device is in this mode so the device is left in a temporary usable state.
When Safe Mode is disabled, if any service failure or other error occurs, the device will follow existing
messaging behavior and the print operation will be terminated. The device may also shut down due to
certain failures based on existing definitions.

When Should Safe Mode be Enabled?


Problem Example

Hypothetical Customer Situation

Enable Safe Mode? Why/Why Not?

23y.xx Jams on Power-up


Duplex sensor broken

Customer has a deadline to complete an


important print job before the end of the
day Service cannot be dispatched until
tomorrow.

YES. The customer has a critical need to


continue printing. Safe Mode will disable the
duplex and allow the customer to continue to
print at reduced functionality.

200.xx Jams on Power-up


Tray 1 Input sensor broken

Customer needs to complete a print job


to send to a publisher by the end of the
day. They only have 5 more pages left to
print from the job. Service will not be out
until tomorrow.

NO. The customer has a critical need to


continue printing; however, Safe Mode will not
disable Tray 1. For this printer, Safe Mode
ignores all Input Options: Tray 2, Tray 3, etc. but
Tray 1 functionality remains enabled.

242.xx Jams on Power-up


Tray 2 Input sensor broken

The customer is printing PowerPoint


handouts for a meeting next week. They
only had a few pages left to print.

NO. The customer does not have a critical


need to continue printing.

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Configuration and Management


Category

POR Sequence

2.4 Control Panel


and
Touchscreen

7 + 6 (letters S+M = Safe Mode)

2-line Control Panel

STOP + BACK

LED models
(and all Control
Panels)

Description
Safe Mode state will not disable on POR without holding
down the special button sequence.
Safe Mode can co-exist with other POR button sequence
modes, such as Config and Diagnostics.
Safe Mode can also be managed through the Config menu
via the Safe Mode menu. If the Safe Mode setting is
changed on this menu, the device must be POR'ed for the
new setting to take effect.
An NPA command can be issued to enable Safe Mode.
Contact the next level of support for assistance.

NPA command

If the Safe Mode setting is changed via NPA command, the


device must be PORed for the new setting to take effect.

Messaging
Category

2.4 Control Panel


and
Touchscreen

Messaging

Description

"The device is operating in Safe


Mode. Some print options may be
disabled or provide unexpected
results.

Priority 1 warning message will be displayed, toggling in


sequence with any other priority 1 warning messages, if
any are present.
If the device is PORed into Diagnostics, Configuration or
SE menu, it will operate as if Safe Mode is disabled.
A POR into any of these menus does not affect the Safe
Mode setting.
A warning with a custom message will appear and toggle
with any other warning messages as well as the
Home/Prime status message.

2-line Control Panel

If the device is PORed into Diagnostics, Configuration or


SE menu, it will operate as if Safe Mode is disabled.

Safe Mode

A POR into any of these menus does not affect the Safe
Mode setting.

Print Behavior
The behavior of a device in Safe Mode is product specific. The table below outlines the behavior for the
CS310/CS410/CS510 and CX310/CX410/CX510 printers and may not apply to other models of the same
code.
Safe Mode Engine Features

Engine Behavior

Control Panel Behavior

Simplex only

Will report no duplexer installed

Duplex print option will not be selectable

Ignore duplex sensor

Will report no duplexer installed

Duplex print option will not be selectable

Ignore all input options

Will report Tray 1 only as installed

Only Tray 1 and MPF will be selectable

Ignore all output options

Will not report any installed finishing


options

No finishing options will be selectable

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Restore Point
Restore point is a new functionality similar to a PCs operating system restore. In the event that a new
firmware update causes problems in the printer, the administrator or customer can roll the printer back to
a previous state.
Available on:

POR Sequence

Description
Important Information:

To go to the Restore Point, do the following:

Subsequent POR's boot to this


restore point.
If new code is flashed, that new
code becomes the boot point.

4.3and above
Touchscreen

1.

Turn off the printer.

2.

Press and hold 7 and 8.

Code level of EC1


and higher

3.

Turn on the printer.

4.

Release the buttons when the


splash screen appears.

Only 1 restore point is kept.


If no code updates have occurred
since the machine was built, there is
no restore point and the key
sequence is ignored.
Only available on eTask machines.

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Software Solutions
eSF Based Solutions
The CX410 and CX510 include the Lexmark Embedded Solutions Framework (sSF) in the firmware. This
capability enables eSF based solutions to be installed and run on the device. Some eSF applications
require an installed hard drive to function.

Preloaded Apps
Printer

Screen Size

Loaded Apps

CX310

2-Line APA Display

Not Supported
Basic Card Copy

CX410

4.3 Color Touchscreen

Forms & Favorites


Scan to Network
My Shortcuts
Eco Settings

CS510

4.3 Color Touchscreen

Forms & Favorites


Background & Idle
Basic Card Copy
Forms & Favorites

CX510

7 Color Touchscreen

Scan to Network
My Shortcuts
Multi-Send

cSF Based Solutions Support


The CX410 and CX510 also include the Lexmark Cloud Solutions Framework (cSF) in the firmware. This
capability enables these products to access solutions which are stored and executed outside of the
device (initially on a server within the enterprise).

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Named Color Replacement


This is the ability to substitute a color recipe for a named color coming to the device in a print job. Color
replacement is only applicable to line art and text. Color replacement will not change image colors.
This functionality is enabled through the embedded web server.

To Enable Named Color Replacement, do the following:


1. Go to the embedded web server for the printer. Type the IP Address of the printer into a web
browser (we are using C792 printer for the example).

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2. Click on Settings in the left navigation bar.

3. Click Print Settings.

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4. Click Quality Menu.

5. Click on Color Samples.

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6. If you have no starting point or beginning color recipe, the color samples page can provide for
you. Click one of the radio buttons (sRGB Display, sRGB Vivid, etc.) then click Print. If
you already have a recipe, skip to Step 7.

Example Color Swatch


pages for US CMYK

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7. Once you have a starting a color recipe, click the Detailed Options button.

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8. Next, select the appropriate radio button for the color sample type you want use. If you
printed color swatches in step 6, use the same color sample type (our example was US
CMYK), otherwise, choose the type that matches the sample recipe you already have.
9. Fill in the Cyan, Magenta, Yellow and K (Black) numbers from the swatch on the page that
looks closet to the color you are trying to match.
10. Next enter the Increment. This is a saturation percentage in which to increment the C, M, Y,
and K color swatches when the next swatch sheets are printed. The smaller the percentage,
the more subtle the amount of change between each swatch. At first, you may want to use a
higher percentage to help narrow down a general range for the best color match.
11. Click Print.

The starting color recipe will be from a


Brand Guide, Pantone Bridge Swatch Book
or Detailed Color Page, etc.
Enter the increment percentage to get
sample pages.

12. Compare the swatches to the color you are trying to match on an approved original source.
Chose the closest one. At this point you might find an exact match, but generally you will
have to refine your settings and go to the next step.

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13. Go back to the Detailed Options page and enter the color that you feel is visually closest to
the source. Enter the numbers into the table as you did before but only with an increment of
1% - this will let you fine tune your color to an exact match.

Enter the numbers from the


closest visual match

14. Once you have the exact match, you will enter that number into the Named Color
Replacement table. Go back to the Settings page and click Print settings.

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15. Click Quality Menu.

16. Click on Spot Color Replacement.

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17. In the Spot Color Replacement table, name the color that you are trying to match. Use the
Proper Name exactly as it appears in the files data stream or the Design and Brand Guide.
18. Enter the correct values from the color swatch that matched the color: C-0, M-93, Y-96, K- 0
19. Scroll down and click the Submit button.
20. Now when the named color is in the data stream, this optimized color will be used.

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Security and Privacy Functionality


Security and Privacy Features: CS310/CS410/CS510 and CX310/CX410/CX510
Feature

Function

Benefit

Audit Logging

Ability to track security and system related events.


The information/features of this function include:
tracking event types, export capabilities, log full
behavior, and more.

The benefits of enabling Audit Logging include:


mitigating exposures through event tracking,
proactively tracking and identifying potential risks,
and integration with your intrusion detection
system for proactive real-time tracking. There are
over 100 variables and events tracked within the
device.

Digitally Signed
Firmware Updates

Printers and MFPs automatically inspect


downloaded firmware updates for the appropriate
Lexmark digital signatures. Firmware thats not
correctly packaged and signed by Lexmark is
rejected.

This ensures that non-approved firmware is never


run on the devices, which avoids exposing them to
malicious software, such as viruses and worms.

Certificate
Management

Printers and MFPs use certificates for HTTPS,


SSL, IPSec, and 802.1x authentications.

The Certificate Management feature allows the


devices to integrate with a PKI environment by
allowing the certificates to be signed; allows the
devices to trust certificate authorities in the PKI
environment.

HTTPS

HTTPS provides a means to securely manage


networked printers and MFPs

It allows Web traffic to be encrypted so that remote


management via the device web page can be
performed securely.

SNMPv3

SNMP is a standard network management


protocol. Version 3 of the protocol includes
extensive security capabilities.

Lexmark printers and MFPs support SNMPv3,


including the authentication and data encryption
components, allowing for secure remote
management of the devices.

Secure Password
Reset

The Secure Password Reset feature can reset the


access control setting on the devices Security
menu to allow access in the event that an
administrative password is lost or forgotten, or
when the device has lost network connectivity.

A two factor method of resetting a device without


compromising the security of the device with an
administrative backdoor.

TCP Connection
Filtering

Printers and MFPs can be configured to allow


TCP/IP connections only from a specified list of
TCP/IP addresses.

Protects the device against unauthorized printing


and configuration.

Port Filtering

The network ports through which printers and


MFPs listen for or transmit network traffic are
configurable, allowing a huge degree of control
over the devices network activity

By filtering out traffic on specific network ports,


protocols such as telnet, FTP, SNMP, HTTP and
many others can be explicitly disallowed

LDAP Address
Book Lookup

When sending e-mails or faxes, users can look up


the recipients e-mail addresses and fax numbers.

Ensures a document goes to the appropriate


person.

Secure LDAP

All LDAP traffic to and from Lexmark devices can


be secured with TLS/SSL.

LDAP information such as credentials, names, email addresses and fax numbers exchanged over
a TLS/SSL connection ensures the information is
encrypted to preserve the confidentiality and
privacy of the data.

Access Controls

Access controls allow you to choose from a dropdown list of available security templates to control
local and remote access to specific menus,
functions and workflows. It also provides the ability
to disable functions entirely.

Over 50 access controls are available, providing


greater flexibility for your unique environment

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Control Panel Lock

Allows a device to be put in a locked state so that


the Control Panel cannot allow any user
operations or configuration. It cannot copy or scan
jobs, it cannot be reconfigured via the Control
Panel, and incoming jobs will not sit exposed in
the output bin.

Helps keep the device and information sent to the


device secure in environments where a device
may be unmonitored for a long period of time such
as after work hours or weekends.

Confidential Print

Print jobs are held in RAM or on the hard disk until


the intended recipient enters the appropriate PIN,
allowing the job to print. Held jobs can be set to
expire after an elapsed time (configurable from
one hour to one week). In addition, a limit can be
set on the number of times a PIN can be entered
incorrectly before the corresponding jobs are
purged.

This controls unauthorized viewing of hard copy


documents sent to the printer. (Not Applicable
to the CS310)

Non-Volatile
Memory Wipe

This function is highly recommended when the


device is taken out of service or removed from a
secure location. The non-volatile memory wipe
provides a tool for erasing all contents stored on
the various forms of flash memory contained on
the device. This feature is a complete clearing of
all settings, solutions, jobs and faxes on the
device.

Provides greater customer confidence that data


will not fall into the hands of a malicious individual.

Physical Lock
Support

Lexmark printers and MFPs support Kensingtonstyle locks, which allow the devices to be
physically secured.

Locking a printer or MFP also locks down the


metal cage that houses the hard disk and other
optional components, helping to prevent tampering
or theft.

Security and Privacy Features: CS510 and CX510 with a Hard disk
Feature

Function

Benefit

Incoming Fax
Holding

Lexmark devices can be configured to hold rather


than print incoming faxes during scheduled times.
Incoming faxes are held securely on the hard disk
until the proper credentials have been entered on
the Lexmark device.

This controls unauthorized viewing of hard copy


documents faxed to a device after normal working
hours. (Not applicable to the CS510)

Hard Disk
Encryption

Hard disks in printers and MFPs can be configured


to use encryption. An AES key, up to 256-bits, is
internally generated by the printer or MFP and
used to encrypt all data on the hard disk. The key
is stored non-contiguously on the device, making
the contents of the hard disk accessible only on
the original printer or MFP.

The data on a stolen hard disk would not be


accessible even if the hard disk was installed in an
identical model of printer or MFP.

Automatic Hard
Disk Wiping

The data on a hard disk is immediately sanitized


so that no residual data can be read. The system
administrator has the ability to choose a single or a
multi-pass wipe, which conforms to NIST/DOD
standards, on the device immediately follow the
completion of a job (printed, copied, faxed and/or
scanned).

This prevents a malicious user from gaining


access to sensitive residual data that was printed
copied, faxed, and/or scanned on a Lexmark
device.

End of Life Disk


Wiping

Designed to be utilized when the Lexmark device


is to be retired, recycled, or otherwise removed
from a customers secure environment, an out-ofservice wipe that will sanitize all data on the hard
disk, including fonts, forms and embedded solution
data.

Provides greater customer confidence that data


will not fall into the hands of a malicious individual.

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Security and Privacy Features: CX410/CX510 with Fax Capability


Feature

Function

Benefit

FAX/Network
Separation

Lexmark offers a variety of MFP devices that


provide both network capability and fax modem
capability. In environments where network security
is critical, the combination of these two features on
a single device may be a concern. Lexmark
designs its MFPs to operate in such a way that the
device hardware and firmware keep these
mechanisms separate, which prevents any direct
interaction between the modem and network
adapter.

Reduces the need to have separate fax and


network devices without compromising security.

Security and Privacy Features: CS510 and CX410/CX510 eTask MFPs


Feature

Function

Benefit

Backup Password

Backup Password provides access to the Security


Menu of the device regardless of the assigned
protection method or the availability of that
method.

If an LDAP server or network is unavailable, an


administrator would still have access to the
Security Menu of the device to make the
necessary adjustments for accessing the device.

802.1x

802.1x port authentication allows printers and


MFPs to join wired and wireless networks by
requiring the devices to authenticate prior to
accessing the network.

This stops rogue devices from infiltrating the


network

IPSEC

IPSec secures all network traffic to and from


Lexmark devices with encryption and
authentication, allowing data to be sent to printers
and MFPs securely. IPSec allows scanned data to
be transmitted over the network in an encrypted
format

This can protect the contents of jobs that are


scanned to any destination, including servers
running Lexmark Document Distributor, e-mail,
and network storage.

Secure NTP

Lexmark devices support the use of Secure


Network Time Protocol (SNTP), which is used for
clock synchronization of various devices on the
network.

This prevents the need from manually changing


clock settings or updating the current date and
times on a device.

Protected USB
Ports

Designed with security in mind, USB host ports


have various mechanisms in place to keep them
from being used in a malicious manner.

While locked, incoming print jobs and faxes are


not printed but stored on the device which
provides greater customer confidence that data
will not fall into the hands of a malicious individual.

Auto-Insertion of
Senders E-Mail
Address

When a user authenticates in order to scan a


document to e-mail, the e-mail address of the
sender is automatically looked up and inserted into
the From field

This lets the recipient clearly see that the e-mail


was generated by that individual, not anonymously
or from the MFP.

Login Restrictions

Prevent unauthorized use of a device by restricting


the number of consecutive failed logins.

When this limit is exceeded, the device is locked


for a predetermined amount of time specified by
the administrator.

Microsoft Active
Directory Domain
Enrollment

This function allows devices to join a Microsoft


Active Directory which will allow the device to
automatically find and configure settings related to
authentication and authorization, certificate
management and Address Book Settings.

Provides seamless integration of non-Windows


systems with Active Directory.

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Rev 1.4

New Printer Functions: CS310/CS410/CS510 and


CX310/CX410/CX510
CS310

CS410

CS510

CX310

CX410

CX510

Feature

Function

Usability
CS310: 2-Line APA Display
CS410: 2.4 - Color LCD, with number
pad

Control Panel
Enhancements

CS510: 4.3 - LCD Touchscreen, with


number pad
CX310: 2.4 - Color TFT with number
pad
CX410: 4.3 - LCD Touchscreen with
number pad
CX510: 7 - LCD Touchscreen with
number pad

Remote Control Panel


for touch screen GUIs

Provides remote control of a device

Improved sound
capabilities

Sounds improved by having more


contexts. Different actions now
"described" by different sound effects
and not just a simple beep.

Display Language
Support

All DBCS languages on eTask without


font card.

Improve text readability


on custom home screen
(eTask) backgrounds

Use anti-aliasing to help reduce visible


artifacts on such displays when text is
rendered, making the text appear
smoother and less jagged.

Information animations
available

Available under "show me" animation on


2.4 panels; Available under More
Information on eTask displays

JBIG Fax Compression

JBIG is a lossless method for


compressing black and white (1-bit)
raster image data. Its primary benefit is
as a method for transmitting bi-level
image data across a communications
channel. JBIG's progressive encoding
scheme allows lower resolution version
of the image to be sent first, followed by
higher resolution images which build on
the previously transmitted data (e.g. 75,
150, 300, 450, and 600 DPI).

Print Preview

Displays contents of a USB/Held print job


on the control panel for confirmation and
review by a user Also allows for
modifying print settings and for printing
single pages from a print job. eTask can
only scan preview.

Soft Jam Flushing

In case of a misfeed, the printer prints as


many sheets as possible before
stopping.

Size Sensing Trays /


Zones

Universal paper length detection.

Web based solutions


support

Enables printer to access cloud based


solutions

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Rev 1.4

Device Management Improvements

SNMP enhancements

Device Statistics
Information

Environmental Data

Installed Features
(including eSF Apps)

Status, Intervention
Requests and Warnings
from all systems
(including eSF Apps)

BTA enhancements

Data elements that are part of MPS


Enabler Printer Statistics are to be
represented via SNMP protocol.
Devices store information related to
duplex, n-up, low power, etc.
A comprehensive group within the
Enterprise MIB that represents all
installed options and features, including
scanner if MFP. Included in this list
should be any card readers, DLE
hardware, options, trays and outputs,
duplex, ram, flash, hard drives, cards,
USB ports, etc. and reported back via
SNMP for inventory and configuration
reporting/support.
Status info appears via SNMP Alerts
Description, or as part of whatever other
SNMP OIDs that contain the standard
Printer alerts data.

User level job log

Tracks all jobs that are sent to the


machine or initiated at the machine.
Provides the who, what, when, and on
what kind of media, mono or color.

Customizable billing
reports

Job logs can be downloaded for


customizable billing reports. Job Logs
can be retrieved through a variety of
open architecture methods.

ADF scan length


enhancement

Scan length through the ADF is


increased to 14.5" linear.

eSF Application support


via VSC

eSF applications can be downloaded to


eTask devices.

Virtual Configuration
Center

Ability to customize devices at the


reseller or customer.

Error Code
Improvements

Consistent messaging between products


for different error codes and issues. Non
model specific error codes for easier
lookup and management.

IEEE P2600.1 and 2 /


Common Criteria
certification (EAL 3) and
(EAL2)

EAL2 for North America, EAL3 for rest of


World

Services Break / Fix

Security

Improved AD support

Microsoft Active Directory Domain


Enrollment

NAND, SD and/or HDD


wiping

Removes customer data from these


storage mechanisms

Enterprise Certificate
Management

Automatically adds secure certificates to


a fleet of devices.

Web Services
Enhancements

Secure NTP v4

For Training Purposes Only

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Rev 1.4

Sustainability

Enhanced power
management

Rocker Power Switch & Front panel


sleep button

Additional
Sustainability Statistics

Job logs Utilize firmware tracking


information for page count, cartridge
usage type and count, duplex and n-up
to track "green" print behavior

Print Quality Enhancements

Automatic Named Color


Replacement

Allows user to store optimized


color/media palette on the print device
for PANTONE,RAL, Toyo, and other
inksets for automatic optimization based
on color name.

Rocker Power Switch

Hard power switch to completely power


off device.

Enhanced power management

Front panel sleep button to place device


in a lower power sleep mode.

Front panel sleep


button

Enters Sleep by:


Inactivity Timeout
Sleep Button Press
Exits Sleep when:
Receives a Job
Cover Open/Close/Tray Insert
Front USB insert
Touchscreen or button press

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Rev 1.4

Major Component Locations


Fuser

Controller Board

Toner Meter
Cycle Card

Low Voltage Power


Supply (LVPS)

Color Cartridges

High Voltage Power


Supply (HVPS)

Transfer Module

For Training Purposes Only

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