Documentos de Académico
Documentos de Profesional
Documentos de Cultura
T
I
WOULD
LIKE
TO
EXPRESS
MY
GRATITUDE TO ALL THOSE WHO GAVE ME
THE POSSIBILITY TO
COMPLETE MY
17WEEKS TRAINING PROGRAM.I WOULD
LIKE TO OBLIGED MS.DISHITA AJMERA
(ASST. TRAINING MANAGER) FOR ALL
HER ASSISTENCE, GUIDENCE AND HELP
IN ALL DIFICULT TIME TO FINISH MY
TREINING AT ITC GRAND CENTRAL.
I AM DEEPLY IN DEPTED TO CHEF
MOHAMAD SHANAWAZ (PRODUCTION),
MR.POORAN
MEHERA(HOUSEKEEPING),
MR.BRUCE
MCKOY(F&B
SERVICE),MR.SAHIL
BHAT(FRONT
OFFICE)THOSE HELP , STIMULATING
ENCOURAGEMENT, SUPPORT, GUIDENCE
AND VALUABLE TRAINING ABLE ME TO
EXPLORE PRACTICAL WORLD IN VERY
PROFESSIONAL MANNER.
Sr.No.
Particular
1
2
3
ACCOMODATION
Page No.
1
2
3
4
7
6
8
7
FRONT
9
8
11
9
12
10
19
11
26
12
27
13
28
HIEREACHY
SUB DEPARTMENTS
DUTIES AND RESPONSIBILITY
GROOMING STANDARD
CHECK-IN PROCEDURE
CHECK OUT PROCEDURE
OFFICE
14
29
15
30
16
31
17
34
18
35
DUTY ROASTER
INTER DEPARTMENTAL
RELATION
TASK PERFORMED BY TRAINEE
EQUIPMENTS USED
COMPLAINT HANDLING
No
compromise
quality at any cost.
with
the
beyond
the
HORNBYS PAVILION
Innovative and stylish ALL-DAY dining restaurant, serving
inventive Indian and international cuisine.
SHANGHAI CLUB
A restaurant which celebrates authentic Chinese cuisine
and culture.
DUBLIN-THE WELCOM PUB
A cozy bar serving the finest selection of international
spirits,cigars and snacks.
FREDRICKS LOUNGE
It offers the finest selection of martinis and gourmet
coffee with live entertainment. Attentive service makes it
the ideal meeting point in the hotel.
POINT OF VIEW
True to its name, the lounge offers a panoramic view of
the city and the sea. An ideal place to unwind and relax
over a glass of wine from the excellent selection of wine
and sprit.
LEISURE
Kaya kalp-the spa comprises treatment rooms,an indddr
pool,salon di wills and a gymnasium. A guided city-tour is
also available on request.
BANQUET/CONFERENCE FACILITIES
An impressive 450 sqm ballroom with a pre function area
that accommodates 450 people theatre style and 600 for
reception. Divided into three smaller areas. Each area
accommodates 200.
Broadband Internet
Butler service
Electronic safes
24-hour in room dining
24-hour currency exchange
Laundry
24-hour travel desk
Dual-level underground car parking
FREDRICKS
SHANGHAICLUB
HORNBYS PAVILION
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RESERVATION
BUSINESS
CENTER
is
a
very
important department for those
guest who are their for a business
tour.
Business center provides:
Internet facility
Print
Xerox
Stationary
(pencil,
marker,
cds)
Board room
Various magazines
He is involved in selection of
staff.
He
attends
the
morning
meeting
held
with
General
Manager.
LOBBY
MANAGER
MANAGER:
DUTY
He
is
responsible
for
maintaining proper cleanliness in
the lobby with the help of
housekeeping.
RESERVATION MANAGER:
He is an overall in-charge of
Reservation Department.
RESERVATION
ASSOCIATE:
ASSISTANT
He/she
should
be
knowledgeable enough about the
types of rooms available, its
layout & its location.
He
processes
cancellation,
modification and properly forward
this information to the front desk.
He is a communication
between
front
desk
reservation.
link
and
RECEPTIONIST:
He / she receives the guest,
greets the guest, enquires his
requirement and try to give him
room.
He
notifies
the
other
department about the arrival and
departure
BELL CAPTAIN:
He is in-charge of bell desk.
He controls and supervises all
the bell boys and their function
and grooming.
Guest
arrives at the reception and
announces his room number
The reception associate checks his bill in
the system, mean while the guest is
MON
TUE
WED
TUKAR
AM
KAMLE
SH
RAHIM
MORNI
NG
AFTER
NOON
PANZE
R
NIGHT
MORN
IG
AFTER
NOON
PANZ
ER
OFF
MORN
IG
OFF
SHAKTI
OFF
THUR
S
MORN
IG
AFTER
NOON
OFF
FRI
OFF
SAT
MORN
IG
AFTER AFTER
NOON NOON
PANZ
PANZ
PANZ
ER
ER
ER
MORN MORN MORN MORN
IG
IG
IG
IG
NIGHT NIGHT NIGHT NIGHT NIGHT
SUN
MORN
IG
AFTER
NOON
PANZ
ER
MORN
IG
NIGHT
&
&
RESERVATION:
In reservation trainees are given job
of filing various documents such as
copies
of
confirmation
letter
,amendment letter, cancelation and
many more.
All this letters has to be arranged in
different folders date wise.
Trainees get good chance to observe
how a reservation is made and how
the communication is done.
Trainees get to know about various
plans and rates from reservation as
the reservationist explains all the
rate to the guest.
BELL DESK:
Bell desk is the only department
under front office in which the
trainees get an appourtinity to come
in direct contact with the guest.
Trainees perform activities such as:
Luggage scanning.
BUSINESS CENTER:
It is the department which is mostly
handled by the trainees.
Here the trainees do the job of
providing
Photo copies
Prints
Stationary
Guest can ask for the internet access
at that time the trainee gives the
access and informs the receptionist
about the internet access so that
they can post the bill in guest folio.