Job Description

1. JOB DETAILS:
Job Title: Business Analyst

ID: 0212174

Department:

Reporting To: Senior Business

Analyst/Module lead
Job Code: ksa_e5

Business Line: IT

2. JOB PURPOSE:
Document and analyze companys business processes as well as maintaining the SAP
system in accord with defined system administration policies and guidelines to facilitate
effective business operations.

3. JOB DIMENSIONS:
Direct Reports (Positions):

Number Direct reports:

Number of Total reports:

___

4. KEY PERFORMANCE INDICATORS

5. MAIN ACCOUNTABILITIES:
Main Accountabilities

Clearly document the existing business processes, relevant work environment and
performance measures to enable process stakeholders to understand and implement the
same in a standard way.
Analyze business processes that may be improved and/or automated to envision the proper
improvement and/or automation recommendations, which will increase efficiency and
productivity while maintaining competitive advantage.
Analyze the business activities cost drivers to build the proper Activity Based Costing
framework, which will increase decision making accuracy.
Engage in identification of root causes of operational inefficiencies or data integrity issues.
Work with the operation personnel and SAP consultant on preparing the Business Blue Print

(BBP) for related modules.

Assist in master data collection in accordance with defined policies.
Handle the after-go-live support through close system monitoring and issue solving.
Assist in the design and implementation of system testing plans in accordance with system
implementation.
Test the system to ensure that it is running as designed in the Business Process Procedures
(BBP).
Assist in the design and conducting of user/super user training programs to facilitate
effective use of system.
Prepare the Business Process Procedure documents (BPP) for training.
Contribute to the identification of opportunities for continuous improvement of SAP system
implementation, processes and practices taking into account international best practice,
improvement of business processes, cost reduction and productivity improvement.
Assist in the preparation of MIS statements and periodic reports of SAP Module Management
activity timely and accurately to meet Abudawood and department requirements, policies
and standards.

6. APPLICATION OF GUIDELINES & DECISION MAKING AUTHORITY

Guidelines:

Decision Making:

7. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

External:

8. QUALIFICATIONS, EXPERIENCE, & LANGUAGE SKILLS:

8.1 Academic and Professional Qualifications:

Bachelors

8.2 Experience

Computer Science

Years of Experience

Type of Experience

Minimum 2 years of experience in a similar

environment

8.3 Skills:
Skills
? Analytical thinking
? Process mapping capability
? Business acumen
? SAP knowledge
? Problem solving capability
? Writing and communication skills
? System analysis skills
? Customer service driven
? The person in this role must be able to work under pressure of changing work conditions

8.4.1 Core Competencies:

Title and Definition

ACHIEVEMENT MOTIVATION

Demonstrates a commitment to achieve results against

required standards. Meets deadlines, Priorities work load
effectively and constantly seeking feedback to improve
performance. This is in contrast to those who set unrealistic
deadlines, Leaves others to resolve problems and unreliable or
have wont do manner.

Proficient
Finds ways to use time and resources more cost
effectively.
Looks actively for opportunities to reduce repeating work
or time.
Looks for ways to change work methods to improve
performance: asks 'how can this be done better?'.
Works to improve against own past performance.
Is not deflected by obstacles or problems.
Takes personal responsibility for seeing something
through to the end.
Learns new skills and develops self for current role or
future progression.
ANALYTICAL THINKING

Breaks down problems and issues into sub-components and

then assesses the costs, benefits and risks of various options
prior to selecting a particular approach. This is in contrast to
those who tend to attack problems without a thorough
examination of all important components and ramifications;
who fail to weigh the costs, benefits and risks associated with
various alternatives; and/or who are unable to explain or

justify their decisions in a logical and systematic way.

Proficient
Coordinates the information gathering and reporting
process.
Reviews trends and compares to expectations.
Conducts research to define problems and prepares
responses to anticipated questions.
Prioritizes multiple issues and opportunities.
Identifies relationships and linkages within several
information sources.
CONCERN FOR ORDERS

Makes and fulfils commitments. Has established a pattern of working independently, meeting reason
accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep th
time and ready to contribute. Shows up for meetings well-prepared. This is in contrast to those who
unreliable when others have counted on them to show up on time, meet deadlines and expectations
ready to contribute.

Proficient
Adheres to organizational rules, policies and procedures.
Asks higher management for advice when facing a situation in which existing rules and proced
Does not perform actions contrary to the organizations rules, procedures, or ethics.
Stays actively informed about changes in regulations, procedures and methods.
Recognises clearly the boundaries of his/her expertise, position and authority.
CUSTOMER SERVICE ORIENTATION

Personally demonstrates that external (or internal) customers

are a high priority. Identifies customer needs and expectations
and responds to them in a timely and effective manner.
Anticipates and prevents delays or other things that can
adversely affect the customer. Keeps customers informed
about the status of pending actions and inquires about
customer satisfaction with products or services. This is in
contrast to those who tend to disappoint customers, leave
them feeling forgotten and unimportant or that otherwise
result in unmet needs or expectations.
Proficient
Takes a variety of actions to fully understand and meet a
customers needs
Asks for customer feedback, and takes action on their
suggestions for improvement.
Corrects problems identified through feedback promptly
and un-defensively.
Monitors customer satisfaction regularly.
INTEGRITY

Acts in ways that demonstrate personal integrity and serves as

a positive example of why others should trust the motives of
the organization. Views himself or herself as a reflection of the
organization by following through on commitments and
accepting ownership of any mistakes he or she might make.

Leaves others with the clear impression that integrity is a core

value at this organization. This is in contrast to those who
make commitments that go unmet, fail to acknowledge their
role in disappointing events, or whose actions (or inaction)
leave others with doubts about the level of trust that should be
placed in the organization.

Proficient
Treats others fairly and with respect; demonstrates
respect for all differences (e.g., race, gender, ethnic
background, disabilities, sexual orientation, age, career
levels, style and opinions).
Applies standards and deals with others honestly,
impartially and consistently
Takes responsibility for own mistakes and does not blame
others.
Implements programs, policies and procedures that
maximize trust and confidence both within the group, as
well as between the group and its internal and external
stakeholders.
TEAMWORK & COLLABORATION

Is an effective team player who adds complementary skills and

contributes valuable ideas, opinions and feedback
Communicates in an open and candid manner and can be
counted upon to fulfil any commitments made to others on the
team. This is in contrast to those who withhold ideas and
opinions, offer ideas or opinions that rarely add value to team
discussions, have established a track record with many unmet
commitments, and/or have not contributed skills that
complement the skills of others on the team.
Proficient
Gives and receive feedback from peers or other team
members in order to perform the task.
Supports group decisions even if not in total agreement
Shares credit for good ideas with others.
Acknowledges others' skill, experience, creativity, and
contributions.

8.4.2 Functional Competencies:

Title and Definition

CONCEPTUAL THINKING

Grasps concepts, patterns and underlying issues. Uses past

experiences to help identify likely causes and solutions to
problems that might otherwise seem to be unique events.
Helps others see patterns and concepts by using examples and
analogies that relate well to their own experience and current
knowledge level. This is in contrast to those who struggle to
see general concepts, patterns or key underlying themes and
issues; who are unsuccessful in their efforts to identify

similarities to previous experiences; and/or who use analogies

or examples that are too obscure or that just fail to resonate
with those who also need to understand key principles or
insights.

BASIC
Applies simple rules, common sense, and past
experiences to identify problems.
Sees patterns, trends, or missing pieces when looking at
information.
Notices when a current situation is similar or dissimilar to
a past situation, and identifies the similarities and/or
differences.
FLEXIBILITY

Adjusts quickly and effectively to changing conditions and

demands. Discusses change as a necessary and inevitable
aspect of organizational life as well as an opportunity to learn
new things. Has a similar view and approach to potentially
stressful situations. Invests personal energy toward accepting
and adapting to change that others use toward resisting or
resenting it. This is in contrast to those who tend to react too
negatively about change and whose productivity and
relationships with others suffer as a result. Those who fail to
demonstrate flexibility tend to continue in a direction that is no
longer relevant or productive, express regrets when things are
not as they used to be and show distinct signs of stress while
others are already swimming in the direction of the tide.
BASIC
Adapts his or her behavior in response to new
information or changing circumstances.
Is open to new methods, ideas, or approaches.
Shows initiative & self-reliance.
INFORMATION SEEKING

The drive to know more and scan for information to be able to

make sound decisions. An underlying curiosity for new
information involving a proactive approach to gathering new
data and informing oneself. Regular and sustained activity to
maintain the flow of useful information. This is in contrast to
those who dont keep track of data, cant solve or understand a
particular issue or problem.
BASIC
Checks for error or omissions.
Acts to reconcile inconsistent forms of data.
Checks to ensure that data is accurate.
Searches records or files for critical information in a
problem or task.
Asks direct questions of the people who are in a position
to answer them.
Keeps track of many details without losing track of them.

INITIATIVE

Recognizes opportunities and initiates actions to capitalize on

them. Looks for new and productive ways to make an impact.
Demonstrates this characteristic when it comes to generating
new ideas or processes, capitalizing on new business
opportunities, seeking out and taking on increasing
responsibility or resolving problems as they occur. Uses sound
judgment about when to take action and when to seek
guidance or permission. This is in contrast to those who fail to
notice opportunities, wait to be asked or instructed before
taking action, seldom offer new ideas or express reservations
about taking on additional responsibilities.

BASIC
seeks and identifies opportunities to contribute to and
achieve goals.
Seizes opportunities when they arise.
Demonstrates a sincere positive attitude towards getting
things done.
ORGANIZATIONAL AWARENESS

Understands the workings, structure, and culture of the

organization as well as the political, social, and economic
issues affecting the organization. This is distinctly different
than those who fail to understand formal and informal channels
of communication, misread organizational dynamics and are
left scratching their heads about why their efforts to achieve
support and results fall short of their expectations.
BASIC
Demonstrates understanding of formal and informal
structure.
Gets to know your peers cross-functionally. Find out
what they do and what processes or rules they follow,
especially those that may have an impact on you or your
group.
Understands chain of command, positional power, rules
and regulations, policies and procedures, etc.

8.5 Languages:
Language

English

Proficiency required