Job Posting Sept 2014

MIS, DT, Business Stratergy

Staff Referral Applied
1. SNP Developer MIS dept : HCM
Maintains and enhances in-charged applications to ensure they operate effectively, efficiently
and stably within companys policies and guidelines
Contributes to analyzing and developing new applications to meet departments objectives
Supports end-users by users requests relating to .in-charged applications
Performs other responsibilities and duties assigned by supervisor in order to meet operational
and other requirement
2. SNP Team Leader MIS dept : HCM
Maintains and enhances in-charged applications to ensure they operate effectively, efficiently
and stably within companys policies and procedures.
Analyzes and develops new applications to meet departments objectives
Coaches and supervise an application team
Performs other responsibilities and duties assigned by S&P manager in order to meet expected
operational requirements.
3. Head of Training Distribution Training dept : HCM
Work with CAOs, Head of Corporate Development and other Business units to design
programs for enhancing and continuously improving the activity and productivity of the existing
agency forces and partnership distribution channels.
Coordinate with respective functional heads and department heads to analyze the training &
development needs, define the training objectives and design the required programs
accordingly
Establish, review, initiate and be responsible for the results of all in-charge functions and
procedures
Lead the department to provide training support to agency and Corporate Development
channels so as to develop them with full competences and professionalism in meeting the
needs of various customer segments.
4. Specialist, Customer Service: HCM (Metro Project)
Check, manage and assign premium receipt to agents/collectors at local office base on the
Company procedure
Receive and check carefully new application form and attached personal documents
(customers ID, health delaration) from agents to make sure that all application forms &
customers personal papers are completed in line with Company rules
Receive all kinds of premium (initial, renewal, APL/loan payment) to make sure that all
transactions are correctly input into system
Manage strictly cash and receipt to make sure that cash, receipt and report are reconciled at
day-end
Receive and check carefully policy owners requests related to their policies to make sure that
all customers requests are exactly submitted
Process the express payment at counter

Conduct on-the job training for new staff and GA staff, and be able to handle the complicated
cases or difficult customers
Support agency force on admin tasks and other tasks that are delagated by team leaders and
suppervisors

5. Team Leader, Customer Service: HCM (Metro Project)

Coach and monitor CS staffs performance to make sure that they provide an excellent service
to customers and agents base on the defined service standard of frontline service Department
Daily check related reports/data for sure that all CS transactions at assigned CS Center and GA
offices are reconciled at day end without errors after End of Day running
Routinely offsite check GA offices to make sure that GA staffs strictly apply AIA guideline,
procedure and regulations
Brief and guide CS staff about AIA memos, guideline to make sure that staff (including GA staff)
understand and implement them appropriately
Manage cash, receipt at CS Center and GA offices to make sure that they are under control
without any misappropriation
Share the case study and motivate staff spirit
Create good relationship with AD and GA Director to get their full co-operation in
daily
activities
Support, back up other team leaders or regional head in case needed and following the specific
tasks assigned by Regional Manager
6. Business Analyst - Business Strategy: HCM
Lead and support the successful delivery of programs and projects through effective facilitation,
tracking and reporting and assist project managers and teams on the best use of project
management disciplines and approaches and act as the first point of contact for any program
management queries
Assist in the definition and maintenance of the standards of project management and process
within P2 initiatives, and act as the source of documentation, guidance and metrics on the
practice of project management and execution..
Provide data analytical capability to assist the Business Strategy team and other key
stakeholders in identification of business trends, forecasting and other KPI measurements
relating to distribution channels.
Interface with IT and transform requirements into Technology by translating these business
needs into a format that can be readily understood by IT delivery and comprehensively
describes process, business rules and data requirements of a system
Performs other responsibilities and duties periodically assigned by Head of Business Strategy
in order to meet strategic and/or other requirements;
7. HR Assistant: HCM
Compensation & Benefits
Manage employee labor contract from they join still exit company (prepare labor contract for all
employee, follow up probation expiry, contract recurring process with other departments)
Manage and process benefit for all employee leaves (annual leave, sick leave, maternity
leave),
To input new employees data and update data for transfer/resignation/maternity leave staff
into system HR ESS.
To process employee benefits and allowances (JLT payment, telephone allowances, pension
list )
To process, check the report to Labor Department, and Social Insurance Department (the
documents for resigned staff's SI book finalization; process for sick leave, maternity leave
payment to SI Dept), to make sure required document is full fill on time.
To organize and manage all employee personnel to filling full fill company requirements.
To prepare and delivery all employee benefit papers (transfer letter, employment letter...).
General Admin & HR Admin:
Provide, control and manage Staff card
Monthly Employee Database update including Org. chart, Filling Employee Document (control
and follow up status of document submit, keep update & remind staff update submit document)
Collect and provide staff information for OFAC screening.

8. Assistant Manager, U&I: HCM

Management of Underwriting team
Ensure assigned underwriting team to underwrite new business with quality and TAT
commitment
Team management and development

Provide proper direction to team staffs and manage their performance

Train and coach for non-med underwriter

Others

Handle complaint and appealed cases

Reunderwriting for POS and Claims

Review underwriting rules and guidelines

Implement quality check within U&I internal

Attend Agency meeting/workshop to share underwriting guidelines/procedures

General skill requirements:

Good at planning, persuasive and negotiation;

Demonstrate honesty, resilience, responsible, initiative and adaptability;
Fluent communication, in both English and Vietnamese (written and spoken);
Good at Microsoft Offices.

For more info or any question, please contact/ bit thm chi tit & gii p thc mc, cc anh ch
vui lng lin h:
South/Khu vc min Nam, min Trung: thanh-tuyen.thai@aia.com
North/Khu vc min Bc: thu-huong.dam@aia.com