1- YOU HAVE RECEIVED A HANDSET TO REPAIR, WHICH SHOWS CHARGING EVEN

WHEN THE CHARGER NOT CONNECTED, WHICH OOF THE FOLLOWING WILL
YOU RECQUIRE TO FINND A SOLUTION TO THIS PROBLEM
MULTIMETER AND PCB STAND
FLASHING DEVICE
TWEEZERS AND PLASTIC OPNERS
ULTRASONIL TESTING MACHINE

2- WHICH OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT LEAD FREE

SOLDERING ?
STATEMENT (A) THE TEMPRATURE OF THE SOLDERING MACHINE SHOULD BE
700-800 F
STATEMENT (B) THE FLUZ CONTENT IN THE WIRE SHOULD NOT BE MORE
THAN 2%W/W

BOTH THE STATEMENTS ARE TRUE

ONLY STATEMENT (A) IS TRUE
ONLY STATEMENT (B) IS TRUE
BOTH STATEMENTS ARE FALSE

3- WHY IS ESD TESTING PERFORMED?

AS IT IS LAID OUT IN THE COMPANY RULES, IT HAS TO BE FOLLOWED

IT HAS TO BE PERFORMED TO AVOID ANY SECOUNDARY DISCHARGE
THAT CAN OCCUR WITH IN THE
IT IS NOT A HARD AND FAST RULE TO PERFORM ESD TESTING
IT IS PERFORMED BECAUSE DESIGN ENCLOSURES CAUSE CHARGE
TRANSMISSION

4- What does ESD stand for?

Electrically Sensitive Devices

Electrostatic Discharge
Electronic System Delivery
Electrostatic Devices

5- While repairing a Handset, you forget to wear a grounding wrist strap and got
a minute electrostatic discharge when you opened the handset. Which of the
following would be an important step in this situation?

Informing your supervisor about the incident

Telling your team member about the incident
Not informing anyone about the incident
Going to the hospital as fast as possible

6- If an antistatic wrist wrap and the may are connected together, do we need
to connect them to earthling (ground potential)?

No, not required as long as all the conducting parts are the same
Yes, it is required to equalize the potential between different
components
No, As earthling will not make a difference
Yes, we need to connect to ground potential as it will prevent flow of
charge.

7- Which of the following statements is correct for avoiding ESD problems?

Statement (A) you should select the circuit configuration that is unresponsive
to short transits
Statement (B) you should avoid printed circuit board (PCB) pattern to
minimize induced voltage
at critical nodes.

Only statement (A) is true

Both the statements are true
Both the statements are false
Only statement (B) is true

8- You have finished repairing a handset which had a faulty PCB. Which of the
following is important to close the activity now?

Assessing a junior to make note of all the activities and discussing

with him at the end.
Ensuring that all the documentation is complete and parts
replaced/repaired are mentioned, and then giving the completion
status to your supervisor
Ensuring that all the documentation is complete and the parts
repaired or replaced are mentioned and noted in the relevant
documents.
Ensuring that the handset is clean before delivering it to the costumer

9- After completion of a repair request what should a technician do next?

He should immediately switch to the next important work

He should make sure that all relevant parties are notified about the
completion
He should make a note of the time taken in resolving the repair request
He should make sure that he trains his juniors well

10-For a handset repair technician which of the following statements are correct
regarding the rules and responsibilities pertaining to documentation and
recording?

The technician should retain the documents related to repair fault

description and action items executed
The documentation part can be handed over to another dedicated
team
The documentation part is optional and hence can be decided on a
case to case basis
It is the duty of admin staff to look after the documentation

11-Which of the following should not be documented after completion of a repair

of a handset by technician?
If the handset previously suffered any physical/accidental damage
If the repair has been attempted without original parts
Details of the person who has referred this service
The charges involved in the repair tasks

12-A costumer has lodged a complaint regarding faulty equipment but the same
time he is not ready to submit the faulty handset unless it is replaced, what
should you do in such a case?
Assure the customer that his handset will be repaired/replaced
according to the severity of the fault and he need not worry
Make sure that the defected handset/device is recovered from the
customer facing team
Assign the job of recovering the faulty handset from the customer
facing team to a subordinate team
Should not worry as this is not his job role

13-You receive a complaint regarding a faulty handset from a customer. what

should be your first step?
Visiting the customer and repairing the handset
Asking your juniors to perform a check on the handset
Escalating the case as this is not your job
Ensuring that the defected device is recovered from the costumer
facing team

14-What should be your next step once the customer facing team has visited the
customer?
Taking down the handset specification in order to understand the
defect properly
Recovering the faulty devices from the customer facing team and start
fixing the defect
Taking proper noted from the customer facing team and understanding
the problem reported by the customer
Arranging a seminar to discuss the problem in detail and assigning
appropriate teams to work on it.

15-The customer service team has forwarded a faulty handset with the detail
that the customer cannot hear any sound in the handset. Which of the
following is a relevant question to ask the team/customer to get to the root of
the problem?
Can the customer hear any sound at all or if he/she can hear specific
sound?
What is the customers address and other relevant details?
Can the customer hear sounds clearly from another handset?
What are the details of the vendor from where the customer
purchased the handset?

16-Which of the following should NOT be done by a handset repair technician

while executing a repair process?
Commit to expected timelines to finish the work
Delay the work as much as possible
Enlist the most important repair activities and attend to them first
Ensure that the faulty device is fixed and given back to the customer

17-What should be kept in mind before starting the task of repairing a handset?

All the departments should be well informed of the repair work

All the resources needed for testing the device should be functional
and calibrated
It should be ensured that the repair team is well versed with the latest
techniques
The compensation of the handset repair technician should be
satisfactory

18-Which alloys are compitable with lead free soldering?

Tin-silver-copper
Tin-gold
Silver-lead
Tin-bronze

19-From the following image identify the optimum tip angle used for the
following process to repair the handset.

45
90
60
10

degree
degree
degree
degree

Section 2

1- Which of the following is an important detail to keep in mind while taking

a handset for repair from the customer service team?
The timeline promised to the customer for the repair
The manufacturer of the handset
The guarantee period of the handset
The make and model of the handset

2- Which of the following is a responsibility of a handset repair technician?

(i)
Ensuring that the defected handset/devices are recovered effectively
from the customer
facing team
(ii)
Relying on other teams for assistance in completing a repair process
(iii)
Not needing to take the logistics team in loop to ensure that devices
are supplied with the stipulated time.
(iv)
Making a note of fault details as mentioned by the customer facing
team and other handset specification
iii & IV
I & ii
ii
iv

3- which of the following is NOT the responsibility of a handset repair

technician
(i)
make sure that the defected handset/devices are recovered
effectively from the customer facing team
(ii)
obtain the committed repair timelines (SLAs)
(iii)
take the logistic team in loop to make sure that the devices are
supplied within the stipulated time
(iv)
make a note of fault details has mentioned by the customer facing
team and other handset specification
statement (i)
statement (ii)
statement (iii)

statement (iv)

4- you are reading the log of a dead handset in the software. Which entry
can possibly alert you to a faulty LCD
LCD old
LCD unknown
LCD faulty
LCD mismatch

5- Identify the equipment dedicated in the following image?

LCD tester
Multi meter
Battery tester
Test JIG box

6- A customer complains of corrupted software. What is the correct sequence

of steps that you should follow in such case?
1. Interrupted result and isolated fault
2. Reset the phones settings
3. Format the handset
4. Flash it, so that is starts working with a carrier other than its intended
provider

1>2>3>4
2>1>4>3
3>2>4>1

3>2>1>4

7- Identify the equipment depicted in the following image

Wrist strap
Soldering iron
Multimeter
Precision screwdriver

8- What does GPRS stands for?

General process radar services
General packet radio services
Grouped packet radio services
Grouped process raider services

9- Identify the equipment depicted in the following image

Multimeter
Ohmmeter

 PCB holder
Battery booster
10-Which of the following statement if true about diagnostic software
Statement (A) different models used for diagnostic reasoning have different
capabilities with respect to the kind of faults that they are able to identify this is
generally referred to as the strength of model
Statement (B) spectrum based fault localization is based on the failure error and
fault approach

Both statements are true

Both the statements are false
Only statement (B) is true
Only statement (A) is true

11-What is expected from a handset repair technician in terms of his

understanding?
He must establish a good liaison with other teams as he might need to
escalate the reply process to relevant teams
He must have a working knowledge and understanding of the risks
associated with the so that he can execute the repair process and
maintain quality standards
He must be sound in communication and should be able to understand
defects and the complexities related to the handset software.
He should have a basic understanding of the organizational hierarchy.
12-You have just installer jumper cable to solve the problem of a fault LED
light in a handset. What should be your next step?
Powering on the phone and handling it to the customer
Checking the phone repair by running the software to read the log and
see that the part is functional
Checking the phone repair by making a call to someone
Completing all the documentation

13-Which of the Following is a physical set-up for ESD testing?

Plateau based equipment
Floor standing equipment
Cane cavity equipment
Spherical set up equipment

14-Which of the following statement are correct about the Electrostatic

Discharge (ESD) phenomenon?
Statement (A): The ESD phenomenon begins when two non-conductive
materials come in contact, so that charge is accumulated on the surface
of the material.
Statement (B): The electrostatic voltage that achieved is a balance
between the charge transfer divide by the total capacitance of the object.
Both the statement are correct
Both the statement are Incorrect
Only statement B is correct
Only statement A is correct

15-How can you prevent ESD (Electrostatic Discharge)?

By providing proper earthling (ground potential)
By keeping an isolation transformer
By using a live chassis
By unplugging the metal sheets

16-You realize that has been some regular illnesses such as itching and skin
rashes among your fellow workers. What should you do in such a case?
Take your supervisors advice and initiate the process to make sure
that all health, safety and quality requirement are compiled with.
Escalate the case and handover the responsibility to your seniors.
Not bother as this is not part of your job role.
Inform about this to the admin department

17-Which of the following is not a safety equipment

Safety glasses
Rubber gloves
Insulated mat
Cotton gloves

18-You are required to maintain all the activates related to reporting and
documentation . What is your crime responsibility regarding it?
To ensure that all the documentation work is done properly and as per
the companys guidelines
To ensure that your fellow workers are well aware of the safety
guidelines and are practicing them day in and day out
To ensure that all your team members finish the efficiently

To ensure that your team has all resources and is utilizing them in the
best possible manner
19-You have taken a number of parts to repair various handsets today. What
is that one task you need to complete before you call it a day?
Make a note in all the relevant registers and finish documentation of
the parts used
Call your supervisor and tell him that you have finished your work
Tell your assistant to complete the documentation
Call the customer to inform them that their handset have been
repaired

20-Which of following is not a component of mobile/phone inventory?

Domain
Model
Reservation time out
Network details

21-Which of the following statements is incorrect about mobile inventory

report?
Statement (A): The mobile inventory report gives information about the
mobiles currently in use and also the once that were previously used and /
or have replaced
Statement (B): The mobile inventory report is a means to know if any
phone needs to be raplaced/ repaired

Only statement A is Correct

Both the statement are correct
Both the statement are incorrect
Only statement B is Correct