A PROJECT REPORT

ON

CUSTOMER SATISFACTION
AT

HYUNDAI MOTORS
Project Report Submitted to J.N.T. U., Hyderabad In partial fulfillment of
the requirement for the award of

MASTER OF BUSINESS ADMINISTRATION

Submitted By

CHINTHAKAYALA GOPI
H.T. No. 132C1E0027

Under the Esteemed Guidance of

S.SRINIVASA RAO
Assoc.professor, M.B.A.

BOMMA INSTITUTE OF INFORMATICS

(APPROVED BY A.I.C.T.E, AFFILIATED TO J.N.T.U,HYD )

ALLIPURAM, KHAMMAM 507 318

2013-2015

CERTIFICATE
This is to certify that Mr. CHINTHAKAYALA GOPI S/o HANMANTHA
RAO bearing Hall-Ticket No: 132C1E0027 is a MBA final year student of our college
and

successfully

completed

her/his

project

work

entitled

CUSTOMER

SATISFACTION in HYUNDAI MOTORS This project work is submitted in the

partial fulfillment of the award of Masters Degree in Business Administration.

Head of the Department

Principal

External Guide

CERTIFICATE
S. SRINIVASARAO
Associate professor

Department Of Business Management

Bomma Institute of Technology and Science,

Allipuram, Khammam

This

is

to

certify

that

the

project

report

entitled

CUSTOMER

SATISFACTION with reference to HYUNDAI MOTORS, HYDERABAD,

submitted by CHINTHAKAYALA GOPI in partial fulfillment for the award of Master
of Business Administration.
This is record of bonafide work is done by him/her under my guidance and
supervision.

Place:

PROJECT GUIDE

Date:

(S. SRINIVASA RAO)

DECLARATION

I CHINTHAKAYALA GOPI bearing H.T.NO. 132C1E0027 hereby declare

that this project report entitled CUSTOMER SATISFACTION at HYUNDAI

MOTORS has been prepared by me in partial fulfillment for the award of degree

master of business administration by JNTU (H) University.

I also declare that this report is of my own effort and this has not been
submitted to any other university for any degree or diploma.

PLACE: KHAMMAM
DATE:

CHINTHAKAYALA GOPI

ACKNOWLEDGEMENT
Firstly, I render my thanks to management of BOMMA INSTITUTE OF
INFORMATICS for giving me this opportunity of having excellent learning experience

I express my sincere thanks to Sir Dr. N. RAVI BABU, principal BOMMA

INSTITUTE OF INFORMATICS, Allipuram, and Khammam for having provided
me with an opportunity to carry out the project work.
I would like to express my immense pleasure and satisfaction in expressing thanks
to Sir M. SHANKAR, HOD of MBA. His given their valuable guidance.
I would like to express my immense pleasure and satisfaction in expressing thanks
to my guide S.SRINIVASA RAO faculty of Business Management and also faculty
members who has given their valuable guidance.
I express sincere gratitude, Mr. SANDEEP VARMA, GENERAL MANAGER
HYUNDAI MOTORS and authorities permitting me undertaking present study.

(CHINTHAKAYALA GOPI)

H.NO:132C1E0027