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10.1 In this Report on e-Governance, the Commission has examined various aspects of
e-Governance reforms in India. The Commission is of the view that even in any e-Governance
initiative, the focus has to be on governance reforms with the technological tools provided by
ICT being utilized to bring about fundamental changes in the governmental processes.
Summary of Recommendations
1. (Para 6.2.2) Building a Congenial Environment
a.
10.2 In view of the wide range of e-Governance initiatives that have been carried out in
India with varying degrees of success as well as the diversity of conditions in the country, the
Commission recognizes that e-Governance projects have to be designed for specific contexts
and environments. The Commission has analyzed the progress made as well as the lack of
progress in several e-Governance initiatives including some components of the NeGP. It has
tried to glean out from such experiences, certain general principles, cross-cutting issues and
key constraints that are likely to be relevant for e-Governance projects in the country.
10.3 Some of these core principles include a clear understanding and appreciation of the
objectives to be achieved through e-Governance, making governance reforms rather than ICT
the key focus for these projects, a step-by-step approach to maximum outcomes and benefits,
complete re-engineering of government systems and procedures, constant monitoring and
evaluation, and use of local languages for ensuring citizen-friendly interface.
10.4 The Commission notes that Indias e-Governance experience shows a plethora of pilot
projects with varying rates of success but with the common characteristic that the majority
of them are not up-scaled or widely replicated. The Commission feels that it is essential to
learn from such experiences and each pilot project should be taken to its logical end. For
this to happen, emphasis has to be on the reforms in government procedures, structures
and systems and must take precedence over mere technological solutions.
10.5 Ultimately, the success of an e-Governance initiative lies in how efficiently it has
enhanced peoples participation in government functioning through wide ICT access,
bringing government and the services it offers closer to its citizens, promoting accountability,
transparency and responsiveness in government functioning and ensuring that government
works better at lesser costs. These are the sine qua non for good governance and a vibrant
democracy.
176
ii.
iii.
iv.
ii.
iii.
conclusion
10.1 In this Report on e-Governance, the Commission has examined various aspects of
e-Governance reforms in India. The Commission is of the view that even in any e-Governance
initiative, the focus has to be on governance reforms with the technological tools provided by
ICT being utilized to bring about fundamental changes in the governmental processes.
Summary of Recommendations
1. (Para 6.2.2) Building a Congenial Environment
a.
10.2 In view of the wide range of e-Governance initiatives that have been carried out in
India with varying degrees of success as well as the diversity of conditions in the country, the
Commission recognizes that e-Governance projects have to be designed for specific contexts
and environments. The Commission has analyzed the progress made as well as the lack of
progress in several e-Governance initiatives including some components of the NeGP. It has
tried to glean out from such experiences, certain general principles, cross-cutting issues and
key constraints that are likely to be relevant for e-Governance projects in the country.
10.3 Some of these core principles include a clear understanding and appreciation of the
objectives to be achieved through e-Governance, making governance reforms rather than ICT
the key focus for these projects, a step-by-step approach to maximum outcomes and benefits,
complete re-engineering of government systems and procedures, constant monitoring and
evaluation, and use of local languages for ensuring citizen-friendly interface.
10.4 The Commission notes that Indias e-Governance experience shows a plethora of pilot
projects with varying rates of success but with the common characteristic that the majority
of them are not up-scaled or widely replicated. The Commission feels that it is essential to
learn from such experiences and each pilot project should be taken to its logical end. For
this to happen, emphasis has to be on the reforms in government procedures, structures
and systems and must take precedence over mere technological solutions.
10.5 Ultimately, the success of an e-Governance initiative lies in how efficiently it has
enhanced peoples participation in government functioning through wide ICT access,
bringing government and the services it offers closer to its citizens, promoting accountability,
transparency and responsiveness in government functioning and ensuring that government
works better at lesser costs. These are the sine qua non for good governance and a vibrant
democracy.
176
ii.
iii.
iv.
ii.
iii.
iv.
v.
Summary of Recommendations
b.
b.
c.
c.
d.
e.
f.
178
a.
b.
c.
d.
179
iv.
v.
Summary of Recommendations
b.
b.
c.
c.
d.
e.
f.
178
a.
b.
c.
d.
179
ii.
b.
b.
c.
d.
1.
i.
a.
2.
Enforcing standardization
3.
ii.
iii.
4.
iv.
5.
v.
6.
Summary of Recommendations
b.
ii.
b.
b.
c.
d.
1.
i.
a.
2.
Enforcing standardization
3.
ii.
iii.
4.
iv.
5.
v.
6.
Summary of Recommendations
b.
Summary of Recommendations
b.
e.
b.
The major decisions involved in (a) above should be identified by the State
Level Apex Committee and approval of the State Government obtained
within six months.
c.
d.
e.
b.
c.
d.
182
a.
183
Summary of Recommendations
b.
e.
b.
The major decisions involved in (a) above should be identified by the State
Level Apex Committee and approval of the State Government obtained
within six months.
c.
d.
e.
b.
c.
d.
182
a.
183
Summary of Recommendations
b.
c.
d.
184
i.
ii.
iii.
iv.
v.
Financial arrangements;
vi.
c.
Summary of Recommendations
b.
c.
d.
184
i.
ii.
iii.
iv.
v.
Financial arrangements;
vi.
c.
First Report:
2. Second Report:
3.
Third Report:
4.
Fourth Report:
Ethics in Governance
5.
Fifth Report:
6.
Sixth Report:
7.
Seventh Report:
8.
Eighth Report:
9.
Ninth Report:
186
187
11
ELEVENTH report
Promoting e-Governance
The SMART
Way Forward
DECEMBER 2008