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Assistance Request 1-5542978

Customer Ticket N/A

Short

KPIs degrdation after unlock the IUR link between RNC231&

Description

H// RNC206

Current

Fix delivered to load LR15.3

Summary

State

Closed : Solution/Service Provided

Outage

No

Severity

Priority

Service Request Remote Technical Support

Request Type

Support

Sub-Type

RCA

Category

Software

Sub-Category

Software Defect

Internal

Yes

Assignment Events

Ask Alcatel-Lucent

Product
Product

9370 RNC

Version

LR13.3.W

No Change Request is linked to this AR

Product Location
Site

ETISALAT ABU DHABI

Instance

9370RNC-Etisalat : In Service

Site Company

Emirates Telecommunications Corporation

City

Abu Dhabi

Country

United Arab Emirates

Contact
Name

Karim IBRAHIM ABD EL NABY

Company

Alcatel-Lucent : Open on behalf of Customer

Phone
20 127 109 0616
Karim.Ibrahim@alcatel-lucent.com
Request Method

Email-Eng

Additional

+971 56 354 4568

Email

Contact Info
Dates
Occurred
(GMT+4)

19-Jan-2015 16:45

Time now

29-Aug-2015 13:07

Reported

19-Jan-2015 16:45

AR Created

19-Jan-2015 16:48

Service Start

19-Jan-2015 16:45
Next Customer Contact

26-Jul-2015 02:00

Responded
19-Jan-2015 16:53
SA - Calculated

Respond Target

19-Jan-2015 17:15

Restored
21-Jan-2015 18:00
SA - Calculated

Restore Target

22-Jan-2015 00:37

Resolved
30-Jun-2015 14:33
SA - Calculated

Resolve Target

23-Jul-2015 19:37

Targets for Restore & Resolve were extended by 155 days

to account for Pending time
Closed

30-Jun-2015 14:33

Last Modified

30-Jun-2015 14:33

Modified By

rories

Entitlement
Agreement

242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script

This request is entitled to service.

People
Owner

TSCr-MoA-WCDMA-SK : rories

Assignee

TSCr-MoA-WCDMA-SK : rories

Copy To

rories

Referred 1

NorP-WLS-WCDMA-vGlobal : rories

Referred 2

TEC-MoA-WCDMA_RNC-FR : lcostema

Resolve Group

TEC-MoA-WCDMA_RNC-FR

Submitter

lnowak

Description
Attachments

[empty]

Showing Investigation and Proprietary logs together in time order

separately
Investigation Log and Proprietary Log
1. 19-Jan-2015 16:48
lnowak

ALCATEL-LUCENT PROPRIETARY

Show

called requestor PI provided

2. 19-Jan-2015 16:53
rjankovs

Update to Current Summary: WiP RTSC

3. 19-Jan-2015 16:55
rjankovs

Update to Current Summary: Reassigning to Assignment queue

4. 19-Jan-2015 19:00
rories

From: RIES, Robert (Robert)

Sent: Monday, January 19, 2015 3:59 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

Last info we have from Taher is that after extension of missing IPflows was
IUR/8
unlocked today morning and link was stable and no TMU resets were observed
(see at
attached mail).
So this ticket is opened following the degradation of next two counters you
found
after unlocking of IUR/8 ?:

VS.RadioBearerEstablishmentUnsuccess.InvalidRabParametersValue #1629_0
VS.RadioLinkFailureIndication.InvalidCmSettings #18_1

Could you please confirm ?

In this case we will need also xls KPI outputs of all observed degraded
counters.
Once you confirm/provide it, I route this ticket to the TPS L3. We have to
ask
them, if degradation of above two counters is consequence of incorrect
"QAAL2
Release Confirm" message, or not.

Thanks
Best Regards

Robert Ries

5. 21-Jan-2015 02:47
rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Monday, January 19, 2015 4:46 PM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); ZAHABI, RAMSEY (RAMSEY); WAGDY MANSOUR, AYMAN (AYMAN)** CTR
**;
KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Ries,

I confirm , the below KPIs degrdation appeared after the IUR unlocked today
morning.
As Taher said till now no TMU reset alarms appeared while we are telnet to
the RNC.

Please tell me which XLS reports required so you can escalate.

Thanks to treat it as urgent as the customer requests KPIs reports on hourly

based.

-BR
Karim Ibrahim

6. 21-Jan-2015 02:47
rories

From: RIES, Robert (Robert)

Sent: Tuesday, January 20, 2015 8:35 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); ZAHABI, RAMSEY (RAMSEY); WAGDY MANSOUR, AYMAN (AYMAN)** CTR
**;

KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

OK, thanks.
Provide please xls reports of both counters #1629 & #18 on 15 min basis at
least from the 16th Jan up to now.
And I think, there will be also useful CTG with UPOS to see which causes are
as
main triggers. So provide please next:

1) run CTG + CFT + UPOS (duration=30 min; callType=select the call types,
which
are impacted).

Template to be used attached (/opt/nortel/data/utran/CTSessionTemplates):

HeavyTroubleShooting+CFT+UPOS.tpl

UPOS files to be uploaded to the RNC attached (/sfs2/share/config):

TMU.upos.CTact8
TMU.upos.Ctdeact

Note: if there are already UPOS files present on the RNC, overwrite the old
ones
with the ones I attached to this mail.

2) When CTG above is finished collect please RNCLogCollection (full mode)

immediately after that.

3) Please collect IMT log of at least one NodeB on impacted RNC.
Thank you
Best Regards

Robert Ries

7. 21-Jan-2015 02:48
rories

From: ZAHABI, RAMSEY (RAMSEY)

Sent: Tuesday, January 20, 2015 1:07 PM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD
(MAHMOUD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Robert,
The trace logs have been uploaded to ftp server at
/
srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/TRACE_LOGS/CTG_CF
T_IMT
_RNCLogCollection_20012015.rar

SFTP://172.25.80.47
user: ftraces

password: Elv24trf

Br,

Ramsey Zahabi

8. 21-Jan-2015 02:51
rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Tuesday, January 20, 2015 7:49 PM
To: ZAHABI, RAMSEY (RAMSEY); RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD
(MAHMOUD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Reis,

Attached also the required KPIs reports, and a detailed KPIs report for the
RNC
behavior after the activity,

Waiting your feedback

Thanks,

-BR,
Karim
Update to Current Summary: Escalated to TPS L3

9. 21-Jan-2015 02:51
rories

ALCATEL-LUCENT PROPRIETARY

Dear TEC

This internal ticket is connected to already solved outage ticket AR 15531112

where customer ETC (UAE) found a lot of TMU resets in RNC231. Investigation
found
problem on IuR towards Huawei RNC206. Customer blocked
this IuR and extend number of IPIf on Iub/8 between these both RNCs. After
unlocking of IuR there were no more TMU reset occurred. However customer
found
starting degradation of few other counters. You can see his
KPI summary in the file "Etisalat UAE
-RNC231-OutageAndIurImpact_AfterUnlocking-report.pptx". This ticket he
opened as
he complain for two most degraded counters:

VS.RadioBearerEstablishmentUnsuccess.InvalidRabParametersValue #1629_0
VS.RadioLinkFailureIndication.InvalidCmSettings #18_1

I asked customer to perform CTG + CFT + UPOS (set for pegging of 1629_0,
1629_3,
1629_4, 18_1, 18_8), but only one case of 1629_0 was captured => cause

radioNetwork = invalid-rab-parameters-value (0x13, 19)

However from 25823 calls captured by this CTG, were 10349 dropped with RANAP
cause
value "Radio Connection with UE Lost" with NBAP values "Synchronization
failure",
or "Transport resource unavailable".

In AR 1-5531112 Nabil Menjaoui found in the PPC alarms/debug a lot of alarms

"Failed to find the best Bwpool". Also in RNCLogCollection captured after
this CTG
there are a lot of same alarms:

DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.023

Tbm 3000 0x00000001
202
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc
TbmNF::receiveEstablishRequest - Msg_traceKey: 0x80104133 Failed to find the
best
Bwpool [NOCR]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.223
Tbm 1767 0x00000001
202
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc sendReleaseConfirm Msg_traceKey: 0x80104133 FcHistory CID failure cause FINAL
VALUE: 19
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.423
Tbm 1767 0x00000001
202
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc TRM_IF_Estreq_t
Message Received
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.623
Tbm 1767 0x00000001
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc
Msg_traceKey[x080104133] userType[3] userId[1] IfId[42] rbType[0]
cnDomainInd[1]

202

DBG Lp/2 Ap/0 ; 2015-01-20 11:07:16.823

Tbm 1767 0x00000001
202
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc
Msg_traceKey[x080104133] qosInfo:trmTc[4] callpQos[1] thp[NONE] arpPl[1]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.023
Tbm 1767 0x00000001
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc isA2ea FALSE

202

DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.223

Tbm 1767 0x00000001
202
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc
Msg_traceKey[x080104133] [uplink:downlink] --maximumBitRate[8682:8288]

equivalentBitRate[4341:4172] equivalentSSSARSduSz[159:152] pcCACType[0]

DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.423
Tbm 1767 0x00000001
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc
Msg_traceKey[x080104133] plmnId [36:244:32]

202

DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.623

Tbm 1767 0x00000001
Jan 20 2015
11:07:07.489
tbmNFqaal2.cc CAC History:
[00042:00001:00007:IP] [NOCR]

202

DBG Lp/2 Ap/0 ; 2015-01-20 11:07:17.823

Tbm 3000 0x00000001
202
Jan 20 2015
11:07:08.331
tbmNFqaal2.cc
TbmNF::receiveEstablishRequest - Msg_traceKey: 0x80101072 Failed to find the
best
Bwpool [NOCR]
DBG Lp/2 Ap/0 ; 2015-01-20 11:07:18.023
Tbm 1767 0x00000001
202
Jan 20 2015
11:07:08.331
tbmNFqaal2.cc sendReleaseConfirm Msg_traceKey: 0x80101072 FcHistory CID failure cause FINAL
VALUE: 19

Please can you ivestigate the probem and tell us:

a) What is a root cause of the both above mentioned counters degradation ?
Is it
consequence of incorrect QAAL2 Release Confirm message, or not ?
b) Fix delivery plan for this issue

Please note that also AR 1-5542978 is connected to this issue = TMU resets CR
1434789 created in design.
Apropriate logs you can find on the server 172.25.80.47 in:
/srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/TRACE_LOGS/

CTG_CFT_IMT_RNCLogCollection_20012015.rar
Etisalat UAE -RNC231-OutageAndIurImpact_AfterUnlocking-report.pptx
IUR_RNC231_KPIs_required_reports.rar

If you need some additional information, logs pls let us know.

Thank you and Best Regards

Robert Ries
Time Tracking Entry Added - IR01-TSA3

10. 21-Jan-2015 18:01

rories

Hello

Scope of this ticket is KPI degradation, so in this case Restore = Resolve.

As there will be Target Restore Date set to today at 9:37PM and there is
still
investigation in TEC ongoing, I set Restore to avoid of run over it`s time.
Thank you

Robert Ries

11. 26-Jan-2015 12:29

lcostema

ALCATEL-LUCENT PROPRIETARY

There seems to be a configuration issue in FDDCell/primary scrambling codes

between neighbor RNCs. TMU blogs CallP from 20/01/2015 12:20:16 to
20/01/2015
14:57:26 show 25324 occurrences of the following type of alarm:

20/01/2015 12:20:18.018 num:000b1846 ue_call_compCellsList_uti.cc.1920

[0x7d570000]

UeCallp @ TMU_1(Lp/3,Ap/1) (PERM): UECALLP : UE_CALL :

uecall_buildTempNeighInfo_from_contribTab_cmpType1 (0x8000da00)"WARNING:
Cell
{rncId,cId,primaryScramblinCode}={206,24844,412}, sponsored by contributor
active
set cell {rncId,cId}={206,24836}, is ignored due to same
primaryScramblingCode as
cell {rncId,cId,primaryScramblinCode}={231,24844,412} when computing
neighbourhood
for primary cell {rncId,cId}={231,25136}."

The message above shows that RNC Id is not a discriminator for same FDDCell
Id +
same scrambling code being added in the active set. Please plan to review
primary
scrambling codes list on FDDCell from different RNC.

In attachment is the excel file for duplicate psc distribution - 146 FDDCell
are
concerned in the counted period - main impacted RNC are RNC206 and RNC231,
but 3
others show few occurrences (205, 215 and 216).

12. 26-Jan-2015 19:28

rories

From: RIES, Robert (Robert)

Sent: Wednesday, January 21, 2015 2:54 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; ZAHABI, RAMSEY (RAMSEY)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD
(MAHMOUD)

Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

Thanks for data provided.

Ticket was escalated to the TPS L3. Once I have any output, I let you know.

Best Regards

Robert Ries

13. 26-Jan-2015 19:28

rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Sunday, January 25, 2015 6:31 AM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD
(MAHMOUD);
ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Robert,

Any update from TPS about this AR?

Thanks,

-BR,
Karim

14. 26-Jan-2015 19:28

rories

From: RIES, Robert (Robert)

Sent: Monday, January 26, 2015 12:09 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD
(MAHMOUD);
ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Karim

I asked TPS for update while ago. I am waiting for answer.

Best Regards

Robert Ries

15. 26-Jan-2015 19:28

rories

From: RIES, Robert (Robert)

Sent: Monday, January 26, 2015 4:26 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); BERIDY, AHMED (AHMED); REDA, RAMY (RAMY);
ELHAKIM,
Mohamed (Mohamed)** CTR **; NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDELHALIM,
SAYED (SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD
(MAHMOUD);
ZAHABI, RAMSEY (RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Karim

Next is TEC`s output:

There seems to be a configuration issue in FDDCell/primary scrambling codes

between neighbor RNCs. TMU blogs CallP from 20/01/2015 12:20:16 to
20/01/2015
14:57:26 show 25324 occurrences in total of the following type of alarm:

========================
20/01/2015 12:20:18.018 num:000b1846 ue_call_compCellsList_uti.cc.1920
[0x7d570000]

UeCallp @ TMU_1(Lp/3,Ap/1) (PERM): UECALLP : UE_CALL :

uecall_buildTempNeighInfo_from_contribTab_cmpType1 (0x8000da00)"WARNING:
Cell
{rncId,cId,primaryScramblinCode}={206,24844,412}, sponsored by contributor
active
set cell {rncId,cId}={206,24836}, is ignored due to same
primaryScramblingCode as
cell {rncId,cId,primaryScramblinCode}={231,24844,412} when computing
neighbourhood
for primary cell {rncId,cId}={231,25136}."
========================

The above message shows that RNC Id is not a discriminator for same FDDCell
Id +
same scrambling code being added in the active set.

There is an excel file attached to CARES. It shows duplicate psc

distributions 146 FDDCells are concerned in the counted period - main impacted RNCs are
RNC206
and RNC231, but 3 others shows few occurrences (205, 215 and 216) as well.

AP:
Please plan to review primary scrambling codes list on FDDCell from
different RNCs.

Best Regards

Robert Ries

16. 28-Jan-2015 18:35

rories

From: BERIDY, AHMED (AHMED)

Sent: Monday, January 26, 2015 4:55 PM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

HI Robert,

Thanks for the feedback we will review the PSC plan & come back to you.

Best Regards,
Ahmed BERIDY

17. 28-Jan-2015 18:35

rories

From: BERIDY, AHMED (AHMED)

Sent: Tuesday, January 27, 2015 2:49 PM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between

RNC231& H RNC206

Hi Robert ,

Please find the attached file including all the duplicated cells from our
side
& H// side , also be informed that all cell from H// side are locked after
the
swap , so the sites still created on their system but locked .

So I don't think this is the RC of the problem.

Best Regards,
Ahmed BERIDY

18. 28-Jan-2015 18:36

rories

From: RIES, Robert (Robert)

Sent: Wednesday, January 28, 2015 12:56 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Karim

Yes, we agree, this is not a root cause. But TEC requested to correct this
PSC
issue, because while it is present, the TMU logs are filling up very
quickly,
which could lead to hiding more obvious alarms. So that's why it should be
useful
to clear any alarms connected to unmatched FDDcell/psc.
Therefore if it is possible, arrange appropriate corrections, please.

Best Regards

Robert Ries

19. 28-Jan-2015 18:36

rories

From: BERIDY, AHMED (AHMED)

Sent: Wednesday, January 28, 2015 11:29 AM
To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Robert ,

Ok , we will request from H// to clear it from there side , but please we to
find
the RC.

Best Regards,
Ahmed BERIDY

20. 02-Feb-2015 13:49

rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Sunday, February 01, 2015 9:49 AM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Reis,

Confirmed will delete the cells from H// side, Please update about the AP
after
they delete the cells so you can continue your investigation.

Thanks,

--

BR,
Karim

21. 02-Feb-2015 13:49

rories

From: RIES, Robert (Robert)

Sent: Monday, February 02, 2015 11:17 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Thank you Karim

I let you know, if TEC will need another logs.

Best Regards

Robert Ries

22. 02-Feb-2015 13:49

rories

From: BERIDY, AHMED (AHMED)

Sent: Monday, February 02, 2015 9:40 AM

To: RIES, Robert (Robert); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Dears,

Confirmed deleted from H// side.

Best Regards,
Ahmed BERIDY

23. 02-Feb-2015 13:49

rories

From: RIES, Robert (Robert)

Sent: Monday, February 02, 2015 1:41 PM
To: BERIDY, AHMED (AHMED); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Ahmed, Karim

Could you please perform again AP, you did last time ?:

1) run CTG + CFT + UPOS (duration=30 min; callType=select the call types,
which
are impacted).

Template to be used: HeavyTroubleShooting+CFT+UPOS.tpl

UPOS files to be uploaded to the RNC:

TMU.upos.CTact8
TMU.upos.Ctdeact

Note: if there are already UPOS files present on the RNC, overwrite the old
ones
with the ones from last time.

2) When CTG above is finished collect please RNCLogCollection (full mode)

immediately after that.
3) Please collect IMT log of at least one NodeB on impacted RNC.
We hope the ppc_debug will be cleaner now.

Thank you
Best Regards

Robert Ries

24. 09-Feb-2015 15:51

rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Tuesday, February 03, 2015 12:52 PM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Reis,

I applied the

AP again, all traces @

/srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/AR 1-5542978

Waiting your feedback,

Thanks,

-BR,
Karim

25. 09-Feb-2015 15:51

rories

ALCATEL-LUCENT PROPRIETARY

Time Tracking Entry Added - IR01-TSA3

26. 09-Feb-2015 15:53

rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Sunday, February 08, 2015 12:46 PM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Reis,

Any Update please?

Thanks,

-BR,
Karim

27. 09-Feb-2015 15:53

rories

From: RIES, Robert (Robert)

Sent: Monday, February 09, 2015 12:49 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

TEC answered today, that they still analyze and meanwhile no updates.

Best Regards

Robert Ries

28. 10-Feb-2015 13:25

lcostema

ALCATEL-LUCENT PROPRIETARY

ALU RNC does not and will not support SRB 6.8; it accepts RNSAP radio link
setup
for SRB3.4 at transmission time 10msec (srb13.6) and 40msec.

In the attached file "CT_messages_parsing.xls", out of 880 tracekeys sorted

per 1
or more "RNSAP Radio Link Setup Failure", almost all are due to SRB6.8
Message extract:
...
---------transportBlockSize = 0x94 (148)
---------mode
----------notApplicable = NULL (0x0, 0)
--------semi_staticPart
---------transmissionTime = msec-20 (0x1, 1)
...
CR 1440113 (IUR:IOT: RNC ALU should refuse SRB 6.8) is open for RNC to
directly
reject SRB6.8 when requested.

29. 10-Feb-2015 15:57

rories

From: RIES, Robert (Robert)

Sent: Tuesday, February 10, 2015 12:53 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

KPI degradation is caused by non standard 3GPP specification from the Huawei
side.
They RNC uses towards our RNC message exchange over the SRB6,8 kb/s which is
not
3GPP compliant.

ALU RNC is 3GPP compliant, therefore it does not and will not support
SRB6,8. It
accepts RNSAP radio link setup for SRB3,4 at transmission time 10msec
(SRB13,6)
and 40msec.
You can see list of calls from CT in the attached file
"CT_messages_parsing.xls".
There are filtered messages "RNSAP Radio Link Setup Failure", which almost
all of
them causes call fail due to SRB6,8. In this CT sample are by SRB issue
caused 880
calls out of 1698 in total.

Message extract: ...

---------transportBlockSize = 0x94 (148)
---------mode
----------notApplicable = NULL (0x0, 0)
--------semi_staticPart
---------transmissionTime = msec-20 (0x1, 1) ...

There was opened CR 1440113 in design (IUR:IOT: RNC ALU should refuse
SRB6,8). It
is opened for RNC to directly reject SRB6,8 when requested.

I will inform you once fix will be implemented.

Best Regards

Robert Ries

30. 16-Feb-2015 12:10

rories

ALCATEL-LUCENT PROPRIETARY

From: RIES, Robert (Robert)

Sent: Thursday, February 12, 2015 10:10 AM
To: COSTEMALLE, LUC (LUC)
Cc: RIGAULT, LAURENT (LAURENT)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Luc

Just question regarding fix for this issue - do you have any info when it
will be
available ? Or at least any info regarding actual progress of CR 1440113 ...

Thanks
Best Regards

Robert Ries

31. 20-Feb-2015 18:04

lcostema

ALCATEL-LUCENT PROPRIETARY

Hi Robert, R&D are currently working on it, but there is no fix date/release
planned yet.
For info, disabling feature "enhanced IUR RAB configuration" (setting
isEnhancedIurRabConfigEnabled to FALSE) could be a workaround but note that
it
would impact some of the HSDPA and EDCH RAB matching on IUR side; so,
eventually
just for test....
BR,

32. 06-Mar-2015 22:04

rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Thursday, February 12, 2015 8:01 AM
To: RIES, Robert (Robert)
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, MARTIN (MARTIN)** CTR **; ABDEL-HALIM, SAYED (SAYED); WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY
(RAMSEY); BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER
(YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Reis.

Thanks for your feedback, any news about the fix for this issye?.

Thanks,

-BR,
Karim

33. 06-Mar-2015 22:05

rories

From: RIES, Robert (Robert)

Sent: Friday, March 06, 2015 7:04 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**
CTR **;
NABIL GEORGES, Martin (Martin); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR,
AYMAN
(AYMAN)** CTR **; KHEDR, MAHMOUD (MAHMOUD); ZAHABI, RAMSEY (RAMSEY); BERIDY,
AHMED
(AHMED); MERAD, ABDESSAMAD (ABDESSAMAD); ALI, YASSER (YASSER)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

Fix based on opened CR 1440113 in R&D has no date/release planned yet. R&D
is currently working on it.

One question - did you disable the feature "enhanced IUR RAB
configuration" ?
(setting isEnhancedIurRabConfigEnabled to FALSE).

And if yes, is there any impact to some of the HSDPA and EDCH RAB matching
on IUR
? We talked about it in another AR 1-5532074, which is connected with the
same
issue as this AR.

Thanks
Best Regards

Robert Ries

34. 16-Mar-2015 14:05

rories

From: RIES, Robert (Robert)

Sent: Monday, March 16, 2015 11:03 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

Kindly did you disable the feature "enhanced IUR RAB configuration" ?
(setting
isEnhancedIurRabConfigEnabled to FALSE).
And if yes, is there any impact to some of the HSDPA and EDCH RAB matching
on IUR ?

Regarding CR 1440113 opened in R&D still no update.

Thanks
Best Regards

Robert Ries

35. 07-Apr-2015 10:29

rories

ALCATEL-LUCENT PROPRIETARY

From: RIES, Robert (Robert)

Sent: Tuesday, April 07, 2015 8:29 AM
To: COSTEMALLE, LUC (LUC)
Cc: RIGAULT, LAURENT (LAURENT)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Luc

Kindly any news regarding CR 1440113 ?

In DCT portal I can see release version LR15.3 with status - Ready to
Verify.
Could you check if it is final state, please ?

Thanks
Best Regards

Robert Ries

36. 05-May-2015 11:29

rories

From: RIES, Robert (Robert)

Sent: Tuesday, May 05, 2015 9:28 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Karim

Kindly did you disable the feature "enhanced IUR RAB configuration" ?
(setting
isEnhancedIurRabConfigEnabled to FALSE).
And if yes, is there any impact to some of the HSDPA and EDCH RAB matching
on IUR ?

Regarding CR 1440113 opened in R&D still no update.

Thanks
Best Regards

Robert Ries

37. 12-May-2015 15:26

rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Tuesday, May 05, 2015 9:49 AM
To: RIES, Robert (Robert)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between

RNC231& H RNC206

Hello Reis,

I'll check and back t you,

Thanks,

-BR,
Karim

38. 12-May-2015 15:31

rories

From: RIES, Robert (Robert)

Sent: Tuesday, May 12, 2015 1:31 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Karim

Kindly did you check ?

Friday I will go to vacation, so I`d like to know, what state is this issue
now.
Or may I close the ticket ?

Thank you

Best Regards

Robert Ries

39. 15-Jun-2015 13:29

rories

ALCATEL-LUCENT PROPRIETARY

From: RIES, Robert (Robert)

Sent: Monday, June 15, 2015 11:28 AM
To: COSTEMALLE, LUC (LUC)
Cc: RIGAULT, LAURENT (LAURENT)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Luc

What is the status of CR 1440113, please ? May I provide to the customer

info,
that fix is in LR15.3 definitely ?
I would like to close this ticket as the Target Resolve Date is already
missed.

Thank you
Best Regards

Robert Ries

40. 25-Jun-2015 12:55

rories

ALCATEL-LUCENT PROPRIETARY

De : RIGAULT, LAURENT (LAURENT)

Envoy : lundi 15 juin 2015 11:33
: RIES, Robert (Robert); COSTEMALLE, LUC (LUC)
Objet : RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hi Robert,

I am in CC but answer to help if Luc has not time for that.

CR delivered in LR15.3 starting with RIF30070F1352_RLF30070F1352

RCA info corresponding to that delivery
ALU RNC has to refuse SRB 6.8 configuration without allocating any resources

Regards
Laurent.
Time Tracking Entry Added - IR01-TSA4

41. 25-Jun-2015 13:18

rories

From: RIES, Robert (Robert)

Sent: Thursday, June 25, 2015 11:17 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Karim

Final statement from R&D:

Fix of this issue is delivered to load LR15.3 (starting with

RIF30070F1352_RLF30070F1352)
RCA info corresponding to that delivery:
ALU RNC has to refuse SRB 6.8 configuration without allocating any resources

As fix for this issue is known and implemented, may I close the ticket ?

Thank you
Best Regards

Robert Ries

42. 25-Jun-2015 13:18

rories

ALCATEL-LUCENT PROPRIETARY

Time Tracking Entry Added - IR01-TSA4

43. 30-Jun-2015 14:31

rories

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Sunday, June 28, 2015 7:51 AM
To: RIES, Robert (Robert)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Reis,

Thanks, you can close the AR.

Thanks,

-BR,
Karim Ibrahim

44. 30-Jun-2015 14:31

rories

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Sunday, June 28, 2015 7:51 AM
To: RIES, Robert (Robert)
Subject: RE: AR 1-5542978 KPIs degrdation after unlock the IUR link between
RNC231& H RNC206

Hello Reis,

Thanks, you can close the AR.

Thanks,

-BR,
Karim Ibrahim

Time Tracking Entry Added - IR01-TSA4

45. 30-Jun-2015 14:33

rories

Update to Current Summary: Fix delivered to load LR15.3

Add to log

Resolution

Fix delivered to load LR15.3

End of Assistance Request 1-5542978
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