Unit Test Scripts

Module:CRM

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SCENARIO/DESCRIPTION:
Unit Test Code :

Arrears Dispute
CRM 003

BBP Ref.:
Number of Scenarios

D2.2.4 (Arrears Dispute)

01

APPROVAL:
NAME
Shamaila Hisam
Anthony
Shariq Karim

ROLE
Tester- KESC
Tester- Abacus
Team Lead ( Abacus)
Team Lead ( Business)

SCENARIOS:
Scenario Scenario Title
#
#1
Creation and Completion of Arrears
Dispute ticket

SETUP DATA:
DATA OBJECT

RUN DATE:
RUN ON :

DATE
13 - 01-2011
dd-mm-yyyy
dd-mm-yyyy
dd-mm-yyyy

SIGNATURE

Scenario Description
Creation of a complaint from a Business Partner in a case where arrears are being disputed on their
account.

VALUE/CODE

DESCRIPTION

COMMENTS AND NOTES

BP No. Ranges

1000000000 ~
199999999

External

CRM_SERVIC (Service
Ticket Number)

8000000000 ~
8999999999

None

KESC IC Agents (CSR or

Employee)

0000010000 ~

None

Service Ticket

ZTSV

DEV200

0000099999
Service Ticket

297295849.doc

None

Page # 1

Unit Test Scripts

Module:CRM

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Service Org

Z00000000001

KESC Service Org Data

Profile

None

Partner Data

Z0000052

Sold To Party- (BP)

None

Contact Person(On behalf

of BP)
Interaction Centre Agent
(CSR)
Employee Responsible
Responsible Group

SCENARIO-1: Creation and Completion of Arrears Dispute ticket

No. TRANSACTION STEPS
1

TRANS
. CODE

Create and Close Service Ticket

Create Service Ticket Arrears

Dispute

Web
Client
UI

Web
Client
UI

EXPECTED RESULT

INPUT DATA /
SPECIAL
INFORMATION
Service ticket number Select
in range 8000000000 INTERACTION
RECORD tab and hit
~ 8999999999
TRANSACTION
TYPE and select
Arrears Dispute
Service ticket number Select
in range 8000000000 INTERACTION
RECORD tab and hit
~ 8999999999
TRANSACTION
TYPE and select
Arrears Dispute. Fill
in BP details and
technical info like
meter no, premise,
service address,
meter location and

297295849.doc

OUTPUT DATA /
ACTUAL RESULTs
Service Ticket
created

TESTER /
TEAM

PROOF

Shamaila
Hisam

1.1

Shamaila
Hisam

1.1

8000000112

Service Ticket
created
8000000112

Page # 2

OK /
ERROR
(ISSUE)

Unit Test Scripts

Module:CRM

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3

Update Service Ticket to Inprocess

Web
Client
UI

Update and complete Service

Ticket Arrears dispute

Web
Client
UI

date of installation.
The status is updated go to service ticket
history and update
the status INPROCESS
The status is updated go to service ticket
history and update
as complete
status completed

Change status of Service Ticket

to Re-open and create
Interaction Record

Web
Client
UI

Service ticket status

is updated to ReOpen

Close service ticket and create

interaction record

Web
Client
UI

Service ticket is
closed

Shamaila
Service Ticket
status changed to in Hisam
process

1.2

Service Ticket
status changed to
complete

Shamaila
Hisam

1.3

Go to service ticket
status and re-open
the ticket if required

Service Ticket
status changed to
reopen

Shamaila
Hisam

1.4

Go to service ticket
status close and
create interaction
record

Service Ticket
closed

Shamaila
Hisam

1.5

Comments:
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Proof of Tests:
1.1

297295849.doc

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Unit Test Scripts

Module:CRM

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1.2

1.3

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Unit Test Scripts

Module:CRM

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1.4

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Unit Test Scripts

Module:CRM

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1.5

297295849.doc

Page # 6