BBA 4th sem important questions production and operation management upto chapter 5 by prasant

sir
Questions
1. Explain the system view of Operation Management.
2. Discuss the challenges faced by an Operation Manager.
3. Define the following terms.
a. Goods
b. Services
c. Operation Management
d. Operation Research
e. Quality
4. Define pure service. Explain its characteristics.
5. Differentiate between consumer oriented approach and product oriented approach.
6. Write short notes on service process matrix.
7. Explain the role of quality in service marketing. Define the following terms:
Corporate level strategy
Value
8. How do the three generic strategies differ and provide competitive advantages?
9. Briefly explain the role of following dimensions in measuring the service quality:
Tangibility
Credibility
Reliability
Competence
10. Write short notes on service quality gaps and its importance.
11. Explain the significance of Pareto Charts.
12. Define Quality. Explain the major attributes used to define qulity.
13. What are the two types of control charts?
14. Define statistical process control.
15. Why Statistical Process Control uses control charts?

BBA THIRD YEAR SIXTH SEMESTER EXAMINATION, 2010

PRODUCTION AND OPERATIONS MANAGEMENT
Subject Code: 3205
Examination Code: 606
Time 3 hours
Full marks 70

[N.B The figures in the right margin indicate full marks.]

Part A- Short questions
(Answer any five questions. Proper sequence of answers must be maintained)
1.

(a) What do you mean by Operations Management?

(b) Explain the steps in manufacturing process.

2.

(a) Define Inventory. Why proper inventory valuation important for a business?

(b) Types of inventory in manufacturing concern are not similar to service

concern. Explain.
3.

(a) Explain the concept of total Quality Management.

(b) Quality assurance incur cost. Explain.

4.
What is decision process? Explain the relationship between decisions in
manufacturing and service concern.
5.

(a) Define competitive priorities.

(b) What are the three service and manufacturing strategies in operations strategy?
6.

(a) What performance criteria should be emphasized for layout?

(b) Describe three basic steps in flexible layout.

7.

Define capacity. What are the two ways of capacity measures?

Part B- Broad Questions

(Answer any three questions. The sequence of answers must be maintained)

8.
(a) What is corporate strategy? What factors should considered at the time of
developing corporate strategy?
(b) What do you mean by market analysis? Explain the steps in Market analysis.
(c) What factor should consider at the time of job design?
9.
(a) What is location analysis? Explain in brief the factors that affect location
analysis.

(b) Explain the methods that uses for location analysis.

(c) What is load distance method? Discuss the situations where this method is
appropriate
10. (a) The Marlin Company Produces plastic bottles to customer order. The Quality
inspector randomly selects four bottles from the bottle machine and measures the
outside of the bottle neck, a critical quality dimension that determines whether the
bottle cap will fit properly. The dimension (in). form the last six samples areBottle
Sample

0.604

`0.612

0.588

0.600

0.597

0.601

0.607

0.603

0.581

0.570

0.585

0.592

0.620

0.605

0.595

0.588

0.590

0.614

0.608

0.604

0.585

0.583

0.617

0.579

11. (a) A local distributor for a national tire company expects to sell
approximately 9,600 steel belted radical tires of a certain size and tread design
next year. Annual carrying cost is Tk. 16 per tire, and ordering cost is Tk. 75. The
distributor operates 288 days a year(a) What is the EOQ?
(b) How many times per year does the store recorder?
(c) What is the length of an order cycle?
(d) What is the total annual cost if the EOQ quantity is ordered?
(b) A toy manufacturer usage 48000 rubber wheels per year for its popular dump
truck series. The firm makes its own wheels, which it can produce at a rate of 800
per day. The toy trucks are assembled uniformly over the entire year. Carrying cost
is $1 per wheel a year. Set up cost for a production run of wheels is $45. The firm
operates 240 days per year. Determine the
(a) Optimal run size;
(b) Cycle time for the optimum run size;

(c) Run time.

12. Write short notes on any five of the following:(a) Forecasting ;
(b) ISD 9000;
(c) JTT-II;
(d) Market Segmentation;
(e) Supply Chain Management;
(f) Mass Customization;
(g) Gantt Charts;
(h) Kanban System.
1. (a) Define production management
(b) Define the concept of plant location.
(c) What are the types of plant layout?
(d) Define production planning.
(e) State any three objectives of maintenance.
(f) Write a short notes on inspection.
(g) What is meant by selective inventory control?
(h) What is meant by store keeping?
(i) State the different methods of vendor rating.
(j) Define the term quality control.
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SECTION B (5 ? 6 = 30 marks)
Answer any FIVE questions.
All questions carry equal marks.
2. What are the objectives of production management?
3. Explain the principles of a good plant layout.
4. Explain the importance of production planning
5. State the steps involved in implementing method study.
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6. What are the characteristics of quality circle?
7. What are the advantages and disadvantages of centralised
8. State and explain the different selective inventory control

SECTION C (2 ? 20 = 40 marks)
Answer BOTH questions.
All questions carry equal marks.
9. (a) Critically examine Webers theory of industrial location.
(b) Explain in detail, the different stages involved
10. (a) Explain the applications of ABC analysis
(b) Discuss the essential requirements of a good maintenance
OCTOBER 2012 U/ID 32406/UCXJ
Time : Three hours Maximum : 100 marks
SECTION A (10 3 = 30 marks)
Answer any TEN questions.
All questions carry equal marks.
1. Distinguish between production and productivity.
2. State the types of production system.
3. Point out the objectives of production management.
4. What is production planning?
5. Name the stages of production planning and control.
6. State the objectives of plant location.
7. Define plant layout.
8. What is work study?
9. Name the types of control charts.
10. List the objectives of inventory control.
11. What is EOQ?
12. Define work measurement.
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SECTION B (5 6 = 30 marks)
Answer any FIVE questions.
All questions carry equal marks.
13. Explain the scope of production management.
14. State the requirements of an efficient production
15. Point out the objectives of work measurement.
16. Bring out the importance of materials
17. What are the features of ABC analysis?
18. Describe the advantages and disadvantages of
19. What are the duties of a purchase manager?
20. List out the functions of stores department.

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EXAMINATION JANUARY, 2012. Third Year SERVICES MARKETING SECTION A Answer

any THREE questions. 1)Differentiate between goods and services. 2)State the role
of positioning in services marketing. 3)Write a note on augmented product. 4)What
are the objectives of concept testing? 5)State the reasons for the growth of services
in the modern economy. SECTION B Answer any FOUR questions. 1)Mention the
phenomenal growth in the services markets. http://www.vidyarthiplus.com
http://www.vidyarthiplus.com 2)Explain 7 Ps of services marketing mix. 3)Write brief
notes on: (a) Blog (b) Geo targeting and (c) Banner Ad. 4)Explain the functions of
services market segmentation. 5What do you understand by CRM? Explain in brief.
6)State the emerging trends in services marketing in India. 7)What is Quality Gap?
Mention the techniques to resolve the Gap.