Management Systems and Standards

Bagain, Cigaral, Domingo, Magbuhos, Sarmiento, Uy

QUALMAN K36

Introduction
Standards are crucial part of trade
ISA - International Federation of the National
Standardizing Associations (1926)
disbanded during World War II
Re-organized as (ISO) International
Organization for Standardization (1946)

Introduction
ISO is an independent, non-governmental
organization
Today, ISO operates in 164 countries
(as of 2013)
ISO headquarters in Geneva, Switzerland

Introduction

Quality Management System

- achieve maximum customer satisfaction at the
lowest overall cost to organization.
- To direct and control an organization with regard
to quality. (BS EN ISO 9000)

Purpose of QMS
- Establish a framework of reference points to
ensure the consistency of the processes
employed.

d
an
ct
C
Va on
ria for
tio mi
n ty

Pr
o

du

Defects, waste, rework

and human error

Innovation

FOCUS
OF QMS

Pr

od
u
an ctivi
d E ty,
ffe Eff
cti icie
vit nc
y
y

Defines clear
requirements

Mo

work
m
a
e
T
Communicates policies
and procedures

nit
is ors
pe ho
rfo w
rm wo
ed rk

Quality Management System

1.
2.
3.
4.
5.

Establish a quality policy

Organizational Structure
Identify and provide resources
Create a quality manual
System update

Quality Management System

- It should be comprehensive and effective.
- QMS Standard is a reference base where
the improvements must be tested against.
- Documentary evidence about QMS is
fundamental. Examples include Quality
Manual, Procedures Manual, and Work
Instructions.

Management Responsibility
Management
commitment

Quality Policy

Planning
Customer
Focus

Authority and
Communication

Management Responsibility
1. Management commitment
Involvement, responsibilities and commitment
of top management

Management Responsibility
2. Customer focus
Improve customer satisfaction

Management Responsibility
3. Quality policy
Identifies main goals of QMS

Management Responsibility
4. Planning
Establish quality objectives

Management Responsibility
5. Authority and Communication
Establishes responsibility and authority

Management Responsibility
6. Review
Review and assessment of QMS, its policy and
objectives

ISO 9000
First published in 1987
To promote standards that will improve operating
efficiency, improve productivity, and
reduce costs
"document what you do and then
do as you documented."

ISO 9001:2015
by the end of September 2015
every five years to be current and relevant
compatible with other management systems
like ISO 14001
with increased importance to risk
three-year transition period after publication
to migrate QMS to the latest edition

Customer
Focus

Leadership

Involvement
of People

Mutually beneficial
supplier relationships

Quality
Management
Principles

Process
Approach

Factual approach to
decision making

Continual
improvement

System approach
to management

The ISO 9000 Process Approach

ISO 14000
Environmental Standards to help reduce
negative impacts on land, air and water
1992 World Summit in Rio, Brazil
response to GATT negotiations (Uruguay)
and growing global concern for environment
based on British Standard BS 7750
released in 1996 and updated in 2004

ISO 14000

ISO 14000 series

ISO 14001 - Specification of Environmental
Management Systems
ISO 14004 - Guideline Standard
ISO 14010 - Environmental Auditing and
Related Activities
ISO 14020 - Environmental Labeling

ISO 14000 series

ISO 14031 - Environmental Performance
Evaluation
ISO 14040 - Life Cycle Assessment
ISO 14050 - Terms and Definitions

The standards for certification bear upon three major

areas:

Management systems
Operations
Environmental systems

Benefits of ISO Certification for businesses

E___________
benefits

cseacs
ot wne
rakstem

Enhanced
c_______
s________
C___
S_____

Increased
m_____
s_______

Issues and Concerns

Transition from ISO:2008 to ISO:2015
-guaranteed three year transition

Costs incurred in compliance with the new

standard

The first job we have is to turn out quality merchandise

that consumers will buy and keep on buying. If we produce
it efficiently and economically, we will earn a profit, in which
you will share.
- William Cooper Procter