Emotional and professional support for the third sector

Listening Matters Community Interest Company is a Social Enterprise

reinvesting all its profits into the development of the organisation
Emotional and professional support for the third sector

Listening Matters is a network of accredited counsellors providing

external support services and counselling to people working in
voluntary, community and faith groups.

Our counselors have extensive between paid and unpaid staff

third sector management and about the many challenges
experience making us ideally that you deal with every day.
placed to help you deal with the
difficult issues you face. Working with Listening Matters
not only gives you the benefits
We know about the stresses of the service itself but it
of working in the sector. We also demonstrates
know about working with the that you have
most vulnerable members of a responsible
society; about the needs of and supportive
service users, about the funding approach to
applications and the financial your staff.
cycles, about the relationships

“listening Matters’
expertise enabled me to
understand the deeper
layers of my organisation
as well as what I already
knew. Working with both
together helped me to
bring about powerful
and sustainable change.”
What we offer you
We provide affordable support
for managers, board members
and staff through our Support
Package which includes:
External Support
Sometimes called External
Supervision or Mentoring,
External Support helps you think
through your concerns from both
a counselling and management
perspective.
Regular sessions provide:
• Effective strategies for dealing
with difficulties
• External input from our experts
– a fresh insight from an
independent, experienced
and objective source
• A safe and constructive
outlet for anxieties
and frustrations
Sessions usually
last for around
one hour each
month in a safe
and confidential
setting away
from the
workplace.
What we offer your staff
Counselling Assessment
A one off Counselling Assessment
Session is available to everyone
in the organization. The
session allows the individual to
explore their concerns with an
experienced therapist. While
these may not always lead to any
further action, they could lead
on to a referral to outside help or
ongoing private counselling.
How much does it cost?
External Support – Individual
sessions £60 (book 6 or more
sessions for 10% discount)
Initial Consultation – £5 per
person per year (FREE for first
12 months)
Find out more
For more information see our
website, email or call us.
w wwww.listening-matters.com
e info@listening-matters.comt
t Nicolle Levine 07722 023614
t Michelle Rose 07722 023616
“Without it I would feel alone and
unsupported. It helps me clarify situations
and see them from a different point of view.”
One of our clients’ views on External Support

Case study one Case study two

Syed has been seeing a Sarah was concerned about a

Listening Matters counsellor colleague, Bill, who was very
for external support for 6 short-tempered with colleagues
months. The sessions have and whose attendance at
helped him support his staff work was becoming erratic.
through a stressful merger She suggested Bill could see
between his organisation and a Listening Matters counsellor.
a larger charity, exploring By the end of the session, Bill
his difficulties with being recognised he was stressed
assertive in a larger and more and acknowledged he
impersonal environment. was drinking heavily most
evenings. He went on to see
a counsellor at his GP practice
which he found very helpful.
His attendance improved
and his colleagues noticed a
marked improvement in Bill’s
relationships at work.

w wwww.listening-matters.com
e info@listening-matters.com

t 
Nicolle Levine 07722 023614
t Michelle Rose 07722 023616

Listening Matters CIC is a Community Interest Limited Company.

Registered in England. Company number 6661990. Registered Office: 4 Queen Street, Leeds, LS1 2TW