Salesforce Admin Course Outline

Durations:45 Hours
Getting Around the App

Understand the data model and

navigation
Find answers in Help & Training

Getting Your Organization

Ready for Users

Set up the company profile

Configure the user interface
Set up activities and calendars
Configure search settings
Set up Chatter
Understand Salesforce1 settings

Setting Up and Managing

Users

Manage user profiles

Create and manage users
Troubleshoot user login issues
Set up Chatter Free and Chatter
external users

Extend Salesforce with

Custom Objects and Apps

Building Custom Objects, Tabs,

and Apps
Creating Relationships Between
Objects

Customization: Fields

Administer standard fields

Create new custom fields
Create selection fields: picklists
and lookups
Create formula fields

Work with page layouts

Work with record types and
business processes
Maintain data quality

Extend Analytics

Creating Custom Report Types

Building Exception Reports with
Cross Filters
Categorizing Report Data with
Bucketing
Extending Summaries in
Reports and Dashboards
Displaying Multiple Views of
Data Using Joined Reports
Analyzing Data Over Time with
Analytic Snapshots

Automate Complex
Business Processes

Creating Formulas and Workflow

Rules to Enforce Business
Processes
Troubleshooting Business
Process Execution Issues

Streamline Requests with

Approval Processes

Managing Approval Processes

Troubleshooting Approval
Processes

Increase Productivity with

Visual Workflow

Understanding Use Cases for

Visual Workflow
Building and Deploying a Flow

Visualforce Controllers

Learn about the capabilities of

Visualforce pages
Create Visualforce pages to
modify the user interface
Learn about the functionality
that comes with Visualforce
page standard controllers
Create templates that can be
applied to multiple Visualforce
pages
Learn about incorporating
Visualforce into a page layout
Learn about incorporating
JavaScript and Ajax with
Visualforce
Learn about exposing
Visualforce to the Internet

Force.com Code (Apex)

Describe the features,

functionality, and use cases of
Apex
Describe the data types and
syntax of Apex
Describe how multi-tenancy
affects Apex
Write queries and complex joins
using SOQL
Write text-based searches using
SOSL
Manipulate data using Apex
DML
Write Apex triggers to automate
code
Describe the testing
requirements of the Force.com
platform
Write Apex tests
Create Apex web services using
REST and SOAP
Create callouts to external web
services
Send and receive email from
Apex
Write asynchronous Apex
(batch, @future, andscheduled)
Describe the capabilities of
custom settings