1.

Introduction

Service Description
The enterprise would provide expert services in the field of healthcare via a network of clinics that also have an attached pharmacy to
provide the necessary drugs and also manage a database of the customers through IT solutions. This would enable the customers to
visit any of the clinics of the venture located across the area and seek consultation, prescription re-fills with only a patient ID.
Target Customer
Our target group SEC A/B who are technology savvy. The customer is an internet user via multiple medium i.e. smartphones, tablets
and PCs.
Location of the service
The company will be initially starting its service in the state of GOA.

2.

Scope of the Requirements

The system in this case is limited to a medical repository system that collects data about the prescriptions taken by the custoemrs.
This data is stored in the system database and enables the doctor to retrieve the patients medical history. This also helps the patient at
our pharmacy where he is able to purchase his drugs without the frills of having a prescription. In addition, the patient would also be
sent reminders through mail when it is time for the replenishment of their regular drugs. We will be limiting our enterprise to the state
of Goa with all the stores being linked and connected to the same database.

3.

Assumptions
1.
2.
3.
4.

Dedicated staff will remain in their current roles

Dedicated staff will cross train one another
The project scope defined will not be modified
The hardware which is obtained is functional
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5. There is availability of vendors whenever required

6. A systems team is available
7. All transactional data from every department is available in the system

4.

Constraints
1. Cost
The initial investment in this project would be limited to 5000000
2. Target group
The services would be targeted to SEC-A and SEC-B only
3. Time frame
We would like to have the system up and running within 6 months

5. Business Requirements (Provide Business requirements, Stakeholder

requirements, solution requirements the corresponding use cases in the
suggested format below)
Business requirement

Stakeholder requirements

Solution requirements

To provide ease, the organization

would set-up a one-stop shop for
customers health requirements

As a Marketing Manager I need to

understand
the
market
and
competition for the healthcare
industry for the past 3 years for Goa
Market

The system shall be able to display

market trends, market growth for
each sub area in Goa.
The system shall be able to display
Market size, Revenue and Target

Ver. Rev. 1.00

Use cases
UC 0
UC 1
UC 2
UC 3
UC 4
UC 17
UC 19
Page 2

To reduce the financial burden the

organization would reduce in
working capital requirement

As a Finance Manager I need to

monitor the cash flows of three
divisions namely Clinic, Pharmacy
and EMR (electronic medical
Repository) on a monthly basis

To
increase
efficiency,
the As the CIO, I need to achieve a
organization would have a robust IT seamless integration of systems and
framework which can handle zero downtime.
operations of multiple stores
simultaneously.
To increase profitability, the
organization would procure drugs at
the lowest negotiable price and use
vendors distribution channel

As a purchase manager, I need to

achieve the lowest procurement
costs.
As a Supply Chain Manager I need
to achieve zero stock-outs and
timely deliveries to each of the

Group for each competitior for each

sub-area in Goa.
The system shall be able to capture,
summarize
and
display
the
following data at the point of sale
Patient
demographics,
appointment scheduled, service
time, type of procedure, average
ticket size and payment mode.
The system shall be able to
document
and
summarize
transactions for each department,
highlight critical areas for further
investigation.
The system shall be able to monitor
supplier payment cycles against the
credit
policy
and
highlight
defaulters
The system shall run hourly
diagnostics to check its health.

The system shall have inbuild

redundancy to handle downtime
The system shall be able to manage
vendor ratings and compare
quotations from multiple vendors to
suggest best vendors.
The system shall be able to capture
KPI and performance matrices of
supply chain.

Ver. Rev. 1.00

UC 20

UC 5
UC 6
UC 15
UC - 18

UC 7
UC 8
UC 12
UC 13

UC 9
UC 10
UC 14
UC 16
UC 11

Page 3

outlets
The system shall be able to
highlight critical areas in existing
supply chain for further analysis.

6.

Usecase interaction Diagram

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ID
Business Requirement

UC 0
To provide ease, the organization would set-up a one-stop shop for customers health requirements.

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Page 5

Stakeholder
Requirement
Solution Requirements

Actor
Pre-Condition
Scenario

As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for
Goa Market.
1. The system shall be able to display market trends, market growth for each sub area in Goa.
2. The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in
Goa.
3. The system shall be able to capture, summarize and display the following data at the point of sale
Marketing Manager
Marketing manager has the resources to order market data.
1. List down the agencies for source of last 3 years of data.
2. Select the data source provider.
3. Order the past 3 years data for healthcare industry in Goa.
4. Load the data in the system for any future use.

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

UC 1
To provide ease, the organization would set-up a one-stop shop for customers health requirements
As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for
Goa Market.
The system shall be able to display market trends, market growth for each sub area in Goa
Marketing Manager
UC 0
1. Use the market data.
2. Study the market trends.
3. Make a list of data analysis tools available.
4. Select a data analysis tool.
5. Analyse the data.
6. Compile the inferences.
7. Load the market trends & growth for each area in the system.

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements

UC 2
To provide ease, the organization would set-up a one-stop shop for customers health requirements
As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for
Goa Market.
The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in Goa.
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Actor
Pre-Condition
Scenario

Marketing Manager
UC 0
1. Use the market data.
2. Make a list of data analysis tools available.
3. Select a data analysis tool.
4. Carry out the competition analysis.
5. Compile the inferences.
6. Load the market share, revenue & target group for each competitor in the system.

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

UC 3
To provide ease, the organization would set-up a one-stop shop for customers health requirements
As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for
Goa Market.
The system shall be able to capture, summarize and display the following data at the point of sale.
Marketing Manager
Marketing Manager has the resources to facilitate IT application development.
1. List the objectives of the app required.
a. The app should have the names of each sub-are in Goa.
b. The app should have the option to enter the following details at each point of sale.
i. The name of the dealer.
ii. Products sold
iii. Quantity sold
iv. Cash/credit details
c. Option for the sales manager to give feedback at the end of each day.
2. List the app developers.
3. Select an app developer.
4. Explain the objectives.
5. Make & finalise the agreement.
6. Conduct a seminar to explain the sales force the usage of app.

ID
Business Requirement
Stakeholder

UC 4
To provide ease, the organization would set-up a one-stop shop for customers health requirements
As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for
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Requirement
Solution Requirements

Actor
Pre-Condition
Scenario
ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

Goa Market.
1. The system shall be able to capture, summarize and display the following data at the point of sale
2. The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in
Goa.
3. The system shall be able to capture, summarize and display the following data at the point of sale
Marketing Manager
UC 1, UC 2, UC 3
1. Design the strategy based on the inferences.
2. Communicate the same to the purchase manager, operation manager & finance manager.
UC 5
To reduce the financial burden the organization would reduce in working capital requirement
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis.
The system shall be able to document and summarize transactions for each department, highlight critical areas for further
investigation.
Finance Manager
Finance Manager has the access to the documents required from each department.
1. Finance manager analyses the documents.
2. Compile the findings.
3. Highlight issues of attention.
4. Draw inferences.
5. Load the summary in the system.
UC 6
To reduce the financial burden the organization would reduce in working capital requirement
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis.
The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaulters.
Finance Manager
Finance manager should have the access to credit policy.
1. Finance manager gets the payment records from purchase mangers & sales manager.
2. Finance manager checks the records.
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3. Finds the defaulters

4. Inform the purchase manager & marketing manager of the defaulters.
5. Load the summary in the system.
ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

UC 7
To increase efficiency, the organization would have a robust IT framework which can handle operations of multiple stores
simultaneously.
As the CIO, I need to achieve a seamless integration of systems and zero downtime.
The system shall run hourly diagnostics to check its health.
CIO
CIO is on a computer connected to the internal system having appropriate permissions.
1. The system is constantly collecting logs for each hardware and software component.
2. Scan the logs for failure and error entries.
3. Gather relevant data about the failure and error entries Which component, time, etc.
4. CIO accesses the internal system on his computer and inputs his credentials
5. Once logged in a dashboard is displayed giving various tabs
6. CIO selects the tab for system diagnostics
7. Once selected the tab displays critical system health metric which are collected on an hourly basis
8. Based upon critical values set, the metrics out of range if any are highlighted in a separate dashboard for action by
the CIO
UC 8
To increase efficiency, the organization would have a robust IT framework which can handle operations of multiple stores
simultaneously.
As the CIO, I need to achieve a seamless integration of systems and zero downtime.
The system shall have inbuilt redundancy to handle downtime.
CIO
CIO is on a computer connected to the internal system having appropriate permissions.
1. The system detects a failure of the primary server
2. The system automatically switches over to the redundant server and all the traffic is routed through it
3. The CIO is intimated about the system switchover through and automatic email as well on his dashboard
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4. The primary server is kept on and diagnostics are run to detect the problem
5. Once the problem is solved the data switches back to the primary server
6. A detailed log of the event is also recorded in the system
Extension:
A. System is not able switch to redundant server
1. The system notifies the CIO of the failure to switch over
2. Manual is intervention is done in order to switch over
B. The diagnostics cannot detect the problem
1. A message is displayed about the inability of the system to detect the problem
2. Manual troubleshooting is carried out to detect the cause of the system failure
ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

ID
Business Requirement
Stakeholder
Requirement

UC 9
To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendors distribution
channel.
As a purchase manager, I need to achieve the lowest procurement costs.
The system shall be able to manage vendor ratings and compare quotations from multiple vendors to suggest best vendors.
Purchase manager
The actor attempts to create a purchase order for a requisition or quote that already has a purchase order number assigned.
1. The purchase manager selects Request Quotations from the UI.
2. The system presents a form with data to be populated
3. The purchase manager selects the group of suppliers.
4. The system sends the request by email to all the suppliers selected.
5. The system receives the quotations from the suppliers
6. The system compares the offer by different vendors
7. Shortlists the vendor and presents to the purchase manager
8. Purchase manager still has the option to manually review the quotations
UC 10
To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendors distribution
channel.
As a purchase manager, I need to achieve the lowest procurement costs.

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Solution Requirements
Actor
Pre-Condition
Scenario

The system shall be able to manage vendor ratings and compare quotations from multiple vendors to suggest best vendors.
Purchase manager, CIO
The system is unable to process the quotations mailed by the vendors
1. CIO logs into the system using his ID
2. He checks the system inbox to check whether the system has received the quotations
3. He clicks on the Evaluate quotations tab
4. The system is unable to display a comparison of various quotes
5. CIO runs a diagnostic to zero in on the cause
6. The diagnostic results displays the problem area
7. The CIO then takes up corrective steps to rectify the problem

ID
Business Requirement

UC 11
To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendors distribution
channel.
As a Supply Chain Manager I need to achieve zero stock-outs and timely deliveries to each of the outlets.

Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

1. The system shall be able to capture KPI and performance matrices of supply chain.
2. The system shall be able to highlight critical areas in existing supply chain for further analysis.
Supply Chain Manager
1. Supply chain manager checks the pending orders for clinical items and medicines and tracks placed orders in the
central database.
2. The page displays the details of orders pending and those placed
3. Supply chain manager checks the inventory level of items
4. Supply chain manger places the order with the vendor
5. Supply chain manager uploads order details
6. Vendor receives the order and informs the delivery date
7. Supply chain manager confirms the order to financial department
8. The payment process is initiated
9. Supply chain manager assesses the vendor and gives vendor rating
10. The vendors with below average rating are eliminated
11. The vendors with medium rating are given instruction and time to improve
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12. Real-time tracking of goods throughout the supply chain using RFID
Extension: Inventory tracking
A. The items are available: No need to place an order for the items
B. The item is in less quantity: place order
ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements

Actor
Pre-Condition
Scenario

UC - 12
To reduce the financial burden the organization would reduce in working capital requirement
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis.
The system shall be able to document and summarize transactions for each department, highlight critical areas for further
investigation.
IT Manager
IT manager has the data from the Finance manager.
1. Segregate the data on the basis of presentation on the system.
2. Load the data for transactions for each department.
3. Display the data & the highlights by the finance dept.
UC - 13
To provide ease, the organization would set-up a one-stop shop for customers health requirements
As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for
Goa Market.
4. The system shall be able to display market trends, market growth for each sub area in Goa.
5. The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in
Goa.
6. The system shall be able to capture, summarize and display the following data at the point of sale
IT Manager
IT manager has the data from the Marketing manager.
1. Segregate the data on the basis of presentation on the system.
2. Load the data for market size, growth & competitor for each area.
3. Display the data & the highlights by the marketing dept.

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ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

UC - 14
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaulters
Purchase Manager
The purchase manager has the payment records from suppliers.
1. Purchase Manager compiles the payment records
2. He forwards the same to the Finance Manager.
3. He forwards the credit policy to the Finance Manager.
4. He raises the request to Finance Manager to find the defaulters.

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

UC 15
To reduce the financial burden the organization would reduce in working capital requirement
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaulters
Finance manager
Data has been received from purchase department
1. Finance manager collates the data received from the purchase manager
2. He analyses the data sent by the purchase manager
3. He verifies the records against the credit policy.
4. Identifies the defaulters.
5. Inform the purchase manager of the defaulters.

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements

UC - 16
To reduce the financial burden the organization would reduce in working capital requirement
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
The system shall be able to document and summarize transactions for each department, highlight critical areas for further
investigation.

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Actor
Pre-Condition
Scenario

Purchase Manager
Purchase manager has to pass on the aggregated bills to the finance manager
The bills are received from the vendors for supplying materials
These bills are verified
After verification by the purchase manager these bills are sent over to the finance department for release of funds

ID
Business Requirement

UC - 17
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaulters
Marketing Manager
The marketing manager has the payment records from distributors.
1. Marketing Manager compiles the payment records
2. He forwards the same to the Finance Manager.
3. He forwards the credit policy to the Finance Manager.
4. He raises the request to Finance Manager to find the defaulters.

Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

UC 18
To reduce the financial burden the organization would reduce in working capital requirement
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaulters
Finance manager
Data has been received from marketing department
1. Finance manager collates the data received from the marketing manager
2. He analyses the data sent by the marketing manager
3. He verifies the records against the credit policy.
4. Identifies the defaulters.
5. Inform the marketing manager of the defaulters.

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ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

ID
Business Requirement
Stakeholder
Requirement
Solution Requirements
Actor
Pre-Condition
Scenario

UC - 19
To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendors distribution
channel.
As a purchase manager, I need to achieve the lowest procurement costs.
The system shall be able to manage vendor ratings and compare quotations from multiple vendors to suggest best vendors.
Marketing Manager
Marketing manager has the demand projections
1. Marketing manager based on the past sales and his experience will have a demand projection for the upcoming
period
2. This information will then be passed on the purchase manager
3. Purchase manager in consultation with the supply chain manager and the finance team invokes the system
4. The system in turn sends out emails to appropriate vendors asking for quotations
UC - 20
To reduce the financial burden the organization would reduce in working capital requirement
As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic
medical Repository) on a monthly basis
The system shall be able to document and summarize transactions for each department, highlight critical areas for further
investigation.
Marketing Manager
Marketing manager has to pass on the aggregated bills to the finance manager
1. The bills are received from the distributors.
2. These bills are verified
3. After verification by the purchase manager these bills are sent over to the finance department for release of funds

7.

External Interfaces and their description

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Name of the
interface

Type
(Input/output)

Responsible person

Data exchanged and format

of data

Frequency of
interaction

Volume of data
exchanged

Suppliers
Suppliers
Market Researcher
Market Researcher

Output
Input
Input
Input

Supply Chain Manager

purchase manager
Marketing Manager
Marketing Manager

Monthly Forecast/ .dat

Inventory / .dat
Customer Analysis/ .dat
Competition Analysis/ .dat

Month
Weekly
Yearly
Yearly

10 MB
2 MB
10 MB
10 MB

8.

Nonfunctional Requirements(for all the use cases)

Requirements Prioritization
Usecase
ID

Description

Priority of the Requirement

(Critical, High, Medium, Low)

Source of the requirement

Person responsible for the

requirement from client side

UC 0

Access permissions

Medium

Marketing Manager

System Administrator

UC 1

Access permissions

Medium

Marketing Manager

System Administrator

UC 1

Level of Security

High

Marketing Manager

CIO

UC 3

Level of Security

High

Marketing Manager

CIO

UC 3

Speed of performance

Medium

Marketing Manager

CIO

UC 5

Back-up and recovery

High

Finanace Manager

CIO

UC 5

Availability

Low

Finance Manager

CIO

UC 6

Back-up and recovery

High

Finanace Manager

CIO

UC 6

Level of Security

High

Finanace Manager

CIO

UC 7

Maintainablility

High

CIO

System Support

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Usecase
ID

Description

Priority of the Requirement

(Critical, High, Medium, Low)

Source of the requirement

Person responsible for the

requirement from client side

UC 9

Access permissions

High

Purchase Manager

System Administrator

UC - 11

Access permissions

Medium

Supply Chain Manager

System Administrator

9. Acronyms and Definitions

Acronym / Terms

Definitions

CIO

Chief Information Officer

SEC

Social Economic Classification

EMR

Electronic Medical Repository

UI

User Interface

10. References
Document
ID
N/A

Document Name

Document Location

N/A

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Document
ID
N/A

Document Name

Document Location

N/A

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