Below is an updated index of Storwize V7000 technical sales related resources that are currently

available. Forward this information to your IBM and Business Partner contacts who may not be on the
technical notifications distribution lists. Be sure to save this information for ongoing reference. There are
lots of links here that you will refer back to regularly. You can replace your older versions of this
information with this updated reference guide. Please contact Lisa Dorr if you would like to see any
specific additions to this resource index.
(Please remove the last section of this note - IBM Internal Only Technical Training - before forwarding to
Partners.)

IBM AND BUSINESS PARTNER RESOURCES

IMPORTANT LINKS

Get on the Storwize V7000 Technical Distribution List

This distribution list is used to send you direct e-mail notifications for Storwize V7000 technical
training events, technical sales resources and other key technical sales related information. If
you received this note directly (not forwarded from someone else), you are already on this
distribution. Please feel free to forward this note to other Storwize V7000 technical team
members who may find this information useful.
Click here to send an e-mail request to get on the Technical Notifications distr list
If you would like to be removed from the Storwize V7000 Technical Distribution List, click here to
send an e-mail request to be removed

IBM Storwize V7000 Sales Kit Site

Be sure to check out the Sales Kit site - Sales and solutions information and presentations,
customer presentations, links to training calls, tools, competitive and architecting information and
more. Constantly being updated, this is a site you MUST bookmark and visit often.
Link to the IBM Storwize V7000 Sales Kit site
Bus Partners:
http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/ssstorwizev7000sk.ski
t

TECHNICAL TRAINING

IBM Storwize V7000 Deep Technical Sales Training Sessions Available For On Demand
Replay

The four key IBM Storwize V7000 deep technical training

sessions are now available on the IBM Video Education Portal for on demand replay. These
sessions were delivered by the IBM Advanced Technical Skills Team Oct 8, 12, 13 and 14. You
can watch the video online with the Video Portal Video viewer which also provides on the fly
transcripting, or you can download the recorded session in a variety of formats for off-line playing.
The presentation power point files, the transcript and even the power point presentation with
embedded transcript are also all posted for each session to help you when re-presenting this
information to your customers or when you are creating your own custom presentations using
some of these materials. Also check out the great navigation features - one click jump to any
point in the presentation based on the search, power point slide indicator, and much more.
Please let me know what you think of this new IBM video education delivery tool..
Use the links below to access the Video Portal via the required IBM link, then click on 'IBM
Storwize V7000' under 'Products' in the left hand portion of the screen.
To access the IBM Video Education Portal site and/or sign up for a new User account, use the
links below to the STG Online Learning Site Video Portal link page. Scroll down in the
'Information' tab at this link to click on the link to the vPortal. If you are a new Video Portal user,
you will need to set up a new User account it will not automatically recognize your PartnerWorld
or IBM intranet user information.
Note that you must bookmark the links below for the vPortal, you cannot book it directly as
domain referral from an internal IBM site is used to validate your access.
BP: http://www.ibm.com/services/weblectures/dlv/partnerworld/ltu25816

IBM Storwize V7000 Monthly Technical Sales Training Sessions

Approximately once a month a Storwize V7000 technical sales training session is offered on a
variety of topics that are of interest to the IBM and Business Partner Technical Sales field teams.
You will receive an invitation to these calls if you join the IBM Storwize V7000 Technical
distribution list (see instructions in first section to join this distribution). These training sessions
are delivered by key IBM Storwize V7000 subject matter experts, and you have the opportunity to
interactive with the experts panel with live Q/A on each of these calls. All calls are recorded and
made available for on demand replay on the IBM STG SmartZone.
Here is a listing of what has already been delivered and/or is on the schedule for delivery in 1Q

2011. Be sure to get on the technical notifications distr list if you would like to receive direct e-mail
invitations to these calls.
2010
Nov 30
How to Prepare for Technical Delivery Assessments on Storwize V7000
Midrange Disk Products - Part 1
Dec 16
Everything You Need to Know About IBM Service / Services Offerings for
the new Storwize V7000
2011
Jan 25
How to Perform Technical Delivery Assessments on Storwize V7000
Midrange Disk Products - Part 2
Direct links to call information: IBM Business Partners
Feb 15
Using Capacity Magic to Size Storwize V7000 Disk Systems
Direct links to call information: IBM Business Partners
Mar 31
Performance Modeling the new IBM Storwize V7000 in Disk Magic
Direct links to call information: IBM Business Partners
How to access training call replays posted on STG SmartZone: Click on the link below and sign
in with your IBM intranet or PartnerWorld ID. Click on the 'Course Catalog' tab in the middle
portion of the screen, then click on 'IBM Storwize V7000' to expand course offerings.
BP http://www.ibm.com/services/weblectures/dlv/smartzone/storagetech

IBM Storwize Rapid Application Storage Technical Training -Available for On Demand
Replay
The Storwize Rapid Application Storage solution bundle announced on January 11, 2011. This
bundled solution provides a comprehensive mid range disk solution bundle with TPC MRE, Flash
Copy Manager, Storwize V7000, Implementation Services and warranty maintenance upgrades.
This solution is designed to provide your customers with a storage solution that provides:
Increased storage utilization, improved storage administrator productivity, increased application
performance, and availability, and cut implementation time in half with little or no impact to
storage administrator staff.
There is a complete listing of Storwize Rapid Application Storage technical training available for
on demand replay on the STG SmartZone Training consists of specific training for the Storwize
Rapid Application Storage bundle, and for the components of the bundle.
How to access Storwize RAS replays on STG SmartZone: Click on the link below and sign in
with your IBM intranet or PartnerWorld ID. Click on the 'Course Catalog' tab in the middle
portion of the screen, then click on 'IBM Storwize Rapid Application Storage' to expand course
offerings.
BP http://www.ibm.com/services/weblectures/dlv/smartzone/storagetech

Storwize V7000 e-Learning modules, Flash Demos, product documentation and more on
the Storwize V7000 Information Center site - public site
Development provided e-learning and product documentation is posted on the IBM Storwize
V7000 Information Center site - where it will be publicly available to IBM, Bus Partners and
Customers. There are some great resources here for you to use and learn from - including a GUI
Tour flash demo - check it out!
http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp

IBM Storwize V7000 IP Replication Solution e-Learning Materials Available

IBM Storwize V7000 represents a significant shift in IBM's go-to-market approach for midrange
storage solutions. Instead of limiting our client conversations to "the box" and its ability to deliver
high performance and scalable capacity, we are expanding our view to describe a comprehensive
midrange storage solution optimized to meet client needs for efficient, application-integrated
storage.
The IBM Storwize V7000 IP Replication solution has become a popular example of this new
solution focus. The newest module in the e-learning series for Storwize V7000 explains the IP
Replication solution, its capabilities for replicating AND recovering your customers data, and the
high level steps required to deploy the solution.
The complete set of Storwize V7000 e-Learning materials are available at the links below.
For Business Partners: All four modules are posted on the following site:
ftp://ftp.boulder.ibm.com/software/tivoli/enable/SW7K/Storewize7k.zip
Please contact Donneitta Morrison (dkmorris@us.ibm.com) if you have any problems accessing
these offerings.

IBM Storwize V7000 Implementation Workshop - 3.5 day hands on System Administration
course
This new tuition based course is now available to IBM, Business Partners and Customers.
Course description:
Leverage SAN storage connectivity by integrating a layer of intelligence - the IBM Storwize V7000
- to facilitate storage application data access independence from storage management functions
and requirements. Focus on planning and implementation tasks associated with integrating the
IBM Storwize V7000 into the storage area network. Exploit both internal storage of the IBM
Storwize V7000 as well as SAN attached external heterogenous storage to centralize storage
provisioning to both Fibre Channel and iSCSI host servers from common storage pools. Improve
storage utilization effectiveness via thin provisioning. Implement storage tiering and optimize solid
state drives (SSD) usage with Easy Tier. Facilitate the coexistence and migration of data from
non-virtualized to the virtualized environment.
Link to course information, schedule and registration site:
http://www.ibm.com/services/learning/ites.wss/us/en?
pageType=course_description&courseCode=sse00

TECHNICAL DOCUMENTATION
IBM Redbooks - Implementing the IBM Storwize V7000
Continuing its commitment to developing and delivering industry-leading storage technologies, IBM is
introducing the IBM Storwize V7000, an innovative new storage offering that delivers essential storage
efficiency technologies, and exceptional ease of use and performanceall integrated into a compact,
modular design that's offered at a competitive, midrange price.

IBM Storwize V7000 incorporates some of IBM's top technologies typically found only in enterprise-class
storage systems, raising the standard for storage efficiency in midrange disk systems. This cutting-edge
storage system extends the comprehensive storage portfolio from IBM and can help change the way
organizations address the ongoing information explosion.
This book will introduce the features and functions of the Storwize V7000 by example.

Storwize V7000 ISV Sales Kit and Direct Links to Completed Documents
The Storwize V7000 ISV Sales Kit focuses on ISV solutions for the IBM Storwize V7000 disk system. It
contains marketing assets as well as sales and technical enablement materials including presentations,
white papers, analyst reports solutions briefs, and more. Watch this space for additional papers on
VMware, Oracle, Microsoft, etc.
Links to the Storwize V7000 ISV Sales Kit:

PartnerWorld

Here are the documents that are available as of January 28,2011 - listed with direct links for easy access.
Note that new resources are added to this site regularly, so if you do not see the specific topic you are
looking for in the direct document links below, be sure to check on the Storwize ISV Sales Kit (links
above) to see if the topic was posted after this 'point in time' list was generated.
TechDocs#
Document Title
& Hotspot
WP101842
Using VMware vSphere and IBM Storwize V7000 as a complete virtualization solution
WP101838
Performance benefits of IBM Storwize V7000 with Easy Tier for Oracle 11g workload
WP101837
IBM Storwize V7000 32,000 Mailbox Resiliency Exchange 2010 Storage Solution
WP101760
Deploying IBM Storwize V7000 in VMware Environments
WP101767
Using Symantec NetBackup and the IBM Storwize V7000 FlashCopy function / Concepts
and best practices for backup and restore solution on Linux
WP101832
IBM Storwize V7000 with IBM PowerVM Live Partition Mobility Configuration and best
practices
WP101771
IBM Storwize V7000 Practice guide: Backup and restore of native Oracle Database
solutions using IBM Tivoli Flashcopy Manager Version 1.0
WP101772
Deploying Oracle 11g RAC Release 2 with IBM Storwize V7000 on Red Hat Enterprise
Linux
WP101768
Exchange 2010 High Availability and Disaster Recovery with IBM Storwize V7000
WP101769
Highly Available Virtual Machines with IBM Storwize V7000 and Microsoft Hyper-V
WP101764
IBM Storwize V7000 with Tivoli FlashCopy Manager: Backup Solution for Exchange
2010
WP101763
IBM Storwize V7000 SQL Server NetBackup 7 VSS Solution
WP101762
IBM Storwize V7000 Exchange Server 2010 NetBackup 7 VSS Solution
WP101627
Quick-start guide to FlashCopy Manager for SAP with IBM Storwize V7000, IBM SAN
Volume Controller or IBM DS8000 Storage System
WP101765
Implementing disaster recovery solutions with IBM Storwize V7000 and VMware Site
Recovery Manager
WP101844
IBM Easy Tier on DS8000, SVC and Storwize V7000 Deployment Considerations Guide
January 2011

Storwize V7000 e-Learning modules, Flash Demos, product documentation and more on
the Storwize V7000 Information Center site - public site
Development provided e-learning and product documentation is posted on the IBM Storwize
V7000 Information Center site - where it will be publicly available to IBM, Bus Partners and

Customers. There are some great resources here for you to use and learn from - including a GUI
Tour flash demo - check it out!
http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp

SIZING TOOLS AND COMPETITIVE INFORMATION

TCONow for Storwize V7000

This easy-to-use tool can compare the TCO of IBM disk vs. the competition in minutes. It was designed by and for sellers to avoid
the need for finding time-consuming experts.

TCOnow for Disk:

http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/tstotcocomptool113005
TCOnow from CIOview: http://www.cioview.com/products/instructions.html
Learning How To Use TCONow
Business Partners: Join the Lotus TCONow Quickr TeamRoom which provides additional
information on all TCOnow modules. Use the following instructions to obtain access to the
Community:
o Please register an IBM ID at My IBM Registration.
o Please log into Quickr My Places using the IBM ID and password and determine your
UID as follows:
Look near the top right corner of the My Places window for your name
Place your mouse over your name and a small popup will display your UID in the
format "uid=_xxxxxxxx_WI/ou=persons/o=ibm.com"
Copy down the UI exactly as it appears
o Please send your UID with a request to join the Lotus TCONow Quickr TeamRoom to
Eckhard Siegfried at e.siegfried@de.ibm.com

Capacity Magic for Storwize V7000

IBM Capacity Magic is an easy-to-use tool that runs on a PC, requires a minimum of input, and
calculates the physical and effective capacity of the IBM System Storage Systems, including
Storwize V7000.
Links to Capacity Magic Tool:
Business Partners:
http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/capacitymagic
Training available for sizing Storwize V7000 with Capacity Magic:
o Capacity Magic primer can be downloaded from the tool links above.
o Tech Sales Training Call (will be recorded and made available for on demand replay)
Feb 15, 2011
Using Capacity Magic to Size Storwize V7000 Disk Systems
Direct links to call information: IBMers and IBM Business Partners

If you require assistance for capacity sizing Storwize V7000:

Business Partners: Contact your local CTSS / FTSS (Channel / Field Technical Sales Support)
representative for assistance

Disk Magic for Storwize V7000

The IBM Disk Magic performance modeling tool helps to estimate IBM disk subsystem
performance, including IBM Storwize V7000. Disk Magic will provide you with knowledge about
how performance for specific workloads will change under various growth and hardware
configuration scenarios. The Disk performance modeling capability within IBM Disk Magic
provides a quick, straight forward estimate of the likely performance of IBM disk subsystems.
Links to Disk Magic Tool:
Business Partners:
http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/SSD5D00689DF4

Training available for sizing Storwize V7000 with Capacity Magic:

o

Overview/introduction to Disk Magic modeling - How to Get Started with Disk Magic'.
This is a general session, not specific to IBM Storwize V7000 - but a good place to start if
you are new to using Disk Magic. Here are the links:
Business Partner:
https://www-304.ibm.com/services/weblectures/dlv/Gate.wss?
handler=Component&sequence=7&customer=partnerworld&userid=LDORRAUSL001&of
fering=camp&itemCode=ltu32335&action=load&embed=popup
Tech Sales Training Call (will be recorded and made available for on demand replay)
Mar 31, 2011
Performance Modeling the new IBM Storwize V7000 in Disk Magic
Direct links to call information:

IBM Business Partners

If you require assistance with performance sizing for Storwize V7000:

Business Partners: Contact your local CTSS / FTSS (Channel / Field Technical Sales Support)
representative for assistance
Additional information on how to bring up Storwize V7000 in Disk Magic:
First you must use the wizard and select the V7000.

Select Next and set the DSS=0

Select next until:

Now double-click on V7000

Now you are ready to select the internal disks.

Competitive Presentations

IBM System Storage Storwize V7000 competitive presentations

IBM has just announced an exciting new storage system based on the most advanced and useful
storage virtualization technology in the industry - the IBM Storwize V7000. Learn how it compares
to similar products from EMC, HP, HDS, Dell, Compellent, Xiotech, and 3Par (now HP).
Available here: Business Partners
See also:
Business Partners: IBM PW System Storage Compete Kit / PW Competitive System Storage
Collateral
Have a competitive question? Our Team is here to help !

http://compete.dk.ibm.com

DEMO SERVICES
Montpellier Product Introduction Demo Center provides WW Storwize V7000 Demo Services FREE!

TO IBM PRE-SALE TEAMS AND IBM

BUSINESS PARTNERS

TRAINING SESSIONS

IBM Storwize V7000 &

IBM SVC 6.1
For both products, we have implemented several
scenarios with dedicated hardware based on realistic
customer environments.

IBM Storwize V7000 Demonstration - Contact

The IBM Storwize V7000 infrastructure is dedicated to
demonstrate the functionalities of this brand new product. We
provide access to an infrastructure with a Storwize V7000 with
12 3"5 disks connected to a Windows 2003 server.
You will be able to access this dedicated infrastructure through
secure connection from anywhere. Moreover you can run your
own scenario and your customer applications there, no worry
about confidentiality, or mishandling since everything will be
reset, the only limit is you own curiosity.
One scenario is already created and accessible through a
dedicated website, and few other ones are in the pipe. Through
this web site, you can easily demonstrate IBM Storwize V7000
capabilities since it is accessible by Technical but also NON
technical pre sales and sale teams.

Training Session:
IBM Storwize V7000 Training Session December 03, 2010 - 14:00 CET

November 22, 2010

Video:
To see our live demonstration, you just have to go to this URL
using your web browser and follow the steps:
Business Parnerts https://apps.lotuslive.com/meetings/join?
id=2455219

IBM SVC Integration Demonstration (Updated

Scenarios) - Contact
The objective of this demonstration is to show, through a real
scenario, the advantages of implementing SAN Volume Controller
(SVC) in a heterogeneous production environment. It
demonstrates how SVC is integrated smoothly and then how it
increases production availability, optimizes storage assets and
future investments using the latest functionality. This
demonstration includes the following SVC features: Integration,
Migrations, FlashCopy, Volume mirroring and Thin-provisioning
functionality.

Training Session:
IBM SVC Training Session - December 01, 2010
- 14:00 CET
Video:
To see our live demonstration, you just have to go to this URL
using your web browser and follow the steps:
Business Parnerts https://apps.lotuslive.com/meetings/join?
id=3408058

VISIT OUR WEBSITE FOR DETAILED

INFORMATION
Business Partners: To access our website, send a request to
stodemo@fr.ibm.com

ABOUT OUR CENTER

The IBM Systems and Software Demonstration Center is
dedicated to accelerating customers opportunities. The
European center provides a wide range of remote
demonstrations on realistic customer environments based on
IBM System Storage, System p, System x, System z and System
Software products.

For more information on our center, contact us

by email:
IBM System and Software Demonstration Center
Products and Solutions Support Center (PSSC) - Montpellier France
Contact: stodemo@fr.ibm.com@fr.ibm.com

Regional Demo Facilities

There are also a number of regional demo facilities available around the world. Please contact your local
Sales or Technical Sales leaders for more information on what demo facilities are available in your region.
I have listed a couple of regional facilities that I am aware of here, but there are many more that I do not
have specific information on. If you have a demo facility that is not listed here, but that you would like to
have listed in this resource, please forward the information to me.
Mainz European Storage Competency Center
The described services & offerings are primarily intended for the EMEA region due to the
European mission of the European Storage Competence Center. However, if there is demand in
other regions the ESCC can offer support on a special request and cost recovery basis to other
regions as well.

Description of Mainz ESCC Storwize V7000 offerings / services

Storwize V7000 goes live combining best of breed function

with storage midrange capabilities
Dear Business Partner Sales teams,

IBM Storwize V7000 is IBMs next generation midrange storage solution. It consolidates the intelligen
Controller (SVC), the RAID algorithm of DS8000 and the well received GUI from XIV. Due to its virtu
the very easy-to-use GUI, Storwize V7000 allows customers to integrate the new system very fast in
environment.

For this new storage solution the ESCC Mainz offers a great variety of skill transfer and enablement,
programs to get you and your customer started NOW. A selection of available offerings, workshops a
below and can be customized to meet your specific clients needs.

Whatever you plan with your customer - we'll join you with our end-to-end Storwize V7000 support c

Sincerely,

Dr. Friedrich Gerken

Manager ESCC PreSales and Service Delivery
friedrich.gerken@de.ibm.com
Phone
+49 6131-84 5087
Mobile +49 171-860 6739

Along go-live: Customer Briefings, Online Demos

and Sales Enablement Sessions successfully run
by the IBM Executive Briefing Center Mainz

With the day of the announcement the IBM Executive Briefing Center (EBC) Mainz has started a deep
and business partners to explain the business value and demonstrate the outstanding ease of use, si
capabilities of IBM Storwize V7000.

More than 20 customer briefings mostly complemented by live demos were already run by the EB
onsite at the customer site. Customers represented a wide variety of industries and regions and incl
Medical, Industrial, Finance, Insurance and Midmarket Sector in Germany, Nordics and Sub-Sahara t

The EBC is not only responsible for presentations and demos, but is even more facing many in-depth
customers about usability, positioning, integration in existing environments, price, warranty and othe
demanding topics.

On top of that, the EBC is covering Storwize V7000 in the regular storage trainings and is offering sp
request to enable our BP and IBM teams to sell Storwize V7000:
o
o
o
o

IBM
IBM
IBM
IBM

SSII Top Gun Class

Storage Fundamentals Training Advanced & Refresh
Storwize V7000 Training: in-depth session for Business Partners
Storwize V7000 and ProtecTIER Training: combined sessions

All customers and Business Partners confirmed: with the new disk system IBM Storwize V7000 IBM i
very successful in the modular midrange disk system market.

Dont hesitate to contact the Executive Briefing Center Mainz if you need any assistance in

briefings, live demonstrations and business enablement sessions. We are prepared to supp
sales opportunities!

Contact :

Kai Thoms
kai_thoms@de.ibm.com

Ulla Vest
vest@de.ibm.com

Gerd Franke (Teamlead)

GFRANKE@de.ibm.com

Technical Enablement & 2nd level Presales support for Storwize

Advanced Technical Skill (ATS) team is here to help

In order to prepare the European PreSales community and Business Partners for the release of Storw
has successfully run a series of technical enablement events starting with the worldwide first T3 clas
technical education days and a complete stream of sessions at the Systems Technical University Lyon
Europe worldwide education call in November.

Based on our positive experiences from beta testing the new product and various technical demonstr
feedback from the worldwide field we help with your solution design and sizing as your 2nd level Pre
also offer technical update sessions covering experiences, solutions and enhancements of the produc
on special request.

You can find a lot of information, presentation material and useful discussions in our Storwize V7000
by ATS: IBM Storwize V7000 Presales Community
Contact :

Andreas Baer - ATS System Storage Europe

andreas_baer@de.ibm.com

Screenshot of IBM Storwize V7000 GUI one view for a complete system

Storwize V7000 is easy to install, configure and mainta

STG Lab Services in Mainz go beyond

Beside being a game changer in midrange storage solution Storwize V7000 is a game changer as we
made easy to install, easy to configure and easy to maintain. Storwize V7000 is designed and develo
box from unpacking to host assignment. All required steps are well documented and to a great exten
wizard, which make it easy to perform and helps customers to run the set up successfully. Our partn
early adaptor program prove our design being on-the-spot!
Nevertheless,
o
o
o

your clients might want to have IBM support for

implementation & integration into their complex SAN / Storage environment
migration & integration from competitor storage to Storwize V7000
integration into application layer like IBM FCM or VMware SRM and other

Find a comprehensive view of the service description here offered by our

IBM STG Lab services team here: http://escc.mainz.de.ibm.com/ESCC4U/EUSTO013
These services are available as standard services of today and can be adapted to your very special c
Contact :

Peter Cronauer - Project Manager Business Development ESCC Client Services &
cronauer@de.ibm.com

Our Postsales support levels are ready to support Storwiz

As described in the announcement the hardware warranty for the Storwize V7000 product is three ye
Afterwards,maintenance contracts can be established as with our other products. The software main
initially and independent from the hardware warranty.

To support our clients at General Availability more than 150 technicians and 24 specialists in MTS acr
educated, Pan-IOT Product Field Engineering got prepared in several training sessions and worked di
determination scenarios to get an in-depth knowledge of the product. We are well prepared to suppo

Excellent Customer Care - enabled by the IBM Storwize V7000

Solution Support Competence Center

The ESCC is happy to announce the new Solution Support Competence Center (SSCC) for IBM Storw
integrates all pre- and post-sales support functions in one team and ensures that all support activitie
delivered with an unrestricted customer focus.

Dedication to the customer, world class support and highest customer satisfaction are the guiding pr
teams involved, namely:
o
o
o
o
o
o
o

Business Enablement Support (EBC)

Advanced Technical Skill (ATS)
STG Lab Services
Product Field Engineering (PFE)
Client Care
Service Planning
New Products Launch Field Support

Cross-functional team work is established and fostered through regular interlock meetings. Open com
collaboration across all teams and flexible task ownerships are in line with the strong focus to solve a

The role and responsibilities of our well established and accepted support functions within the countr
They remain the key contacts facing the customers, but will benefit from the SSCC as central focal p
activities provided by the ESCC.

The EMEA Storwize V7000 SSCC is located in Mainz, Germany. If you are interested in mor
contact:
Christine Kiefer (Christine.KIEFER@de.ibm.com) Storwize V7000 SSCC EMEA Leader

In case you need help do not hesitate to contact our ESCC management tea
Ralf Blasek (Blasek@de.ibm.com)

for Sales Enablement

Dr Ines Mattern (ines_mattern@de.ibm.com)

for Advanced Technical Support and STG Lab

Ralf Schrder (ralf.schroeder@de.ibm.com)

for Technical support MTS/PFE

Christian Henke (christian_henke@de.ibm.com) for Client Care

Austin DemoCentral (NA)

The Austin DemoCentral facility in Austin, Texas, USA serves the NA region with remote
accessible Storwize V7000 systems available for self service demos. Use the following
instructions to schedule demo time on these systems.
Remote Demo Support for the IBM Storwize V7000 at IBM Austin DemoCentral, Texas, USA

DEMOworks provides an any time,

any where ability to deliver live remote Storwize V7000 demonstrations. By providing customers
with a live demonstration, a hands-on Proof of Technology (POT), or a custom Proof of Concept
(POC) as a technical accelerator, IBMers improve their ability to close sales. Access to the
demonstration environments is via a thin client interface. DEMOworks provides a number of
remote access options including Microsoft Remote Desktop (RDP), VNC Enterprise, or browser
(Web Applications) based access. The only requirement is a network connection (either Intranet
or Internet based on the demonstration use case) that provides adequate bandwidth (DSL
equivalent & above recommended) for the end user to experience the demonstration.

The Austin DemoCentral site has a Storwize V7000 system in the Storage Showcase
environment which is remote connectable and has a scheduler to reserve demo time slots. The
Storwize V7000 system has two DS6K's behind it and a couple of hosts with volumes mapped
including an ESX server and thin provisioned mirrored volumes. There is a plan to add a second
Storwize V7000 system by the end of the year, as well as installation of TPC MRE.
To schedule time - http://demoworks.democentral.ibm.com/demoworks/schedule.php?
scheduleid=sc14a9c6c0a42b65
(Note that scheduling demo time is accessible only to IBM internal reps. Business Partners please contact your local IBM Sales representative for assistance in setting up demo time).
THIS IS A SELF SERVICE WORLDWIDE DEMO ENVIRONMENT. IF YOU CREATE
SOMETHING TO SHOW A PROCESS, PLEASE CLEAN UP AFTER YOUR DEMO IS
FINISHED.
**Contact Rick Higgens for more information on how to connect to and use this Demo System.
Rick Higgens
IBM Technical Marketing Specialist Storage Software
Office (919) 224-1795 Mobile (919) 696-4227
higgens@us.ibm.com

SOLUTIONS ASSURANCE INFORMATION

IBM Direct Sales - Important Storwize V7000 Mandatory Solutions Assurance Information
Did you know that pre-sales and pre-installation Solutions Assurance Reviews (aka Technical Delivery
Assessments) are required for ALL Storwize V7000 First in Customer Location sales? Use the information
below to learn more about what is required and where you can find more information or assistance in
completing TDAs for your Storwize V7000 sales.
What are Solution Assurance Reviews and Technical Delivery Assessments?
Solution Assurance is a worldwide quality practice. The technical reviews are conducted on opportunities
that have IBM hardware and/or software products in the proposed solution. In 2010, the process is still
called Solution Assurance, but the reviews will be referred to as Technical and Delivery Assessments
or TDAs. This is the same nomenclature used today by the GTS and GBS quality practices of Quality
Assurance and Risk Management, respectively, for their technical reviews.
Solution Assurance can propel your success three ways:
Improve your win rate
Minimize problems with installation and implementation
Increase your odds that your customer will be Very Satisfied
Be sure your proposed solution will work!
A pre-sale Technical and Delivery Assessment (TDA) is a technical inspection of a completed solution
design. Technical Subject Matter Experts (SMEs) who were not involved in the solution design participate
to determine:

Will it work?
Is the implementation sound?
Will it meet customer requirements and expectations?

In a pre-install TDA, SMEs also evaluate the customer's readiness to install, implement, and support the
proposed solution.
Solutions Assurance Checklist
The IBM Advanced Technical Skills team has developed Solutions Assurance documentation to assist you
in completing Storwize V7000 TDAs. Here are the links to the Storwize Checklist (Document # SA949).
Be sure to bookmark this link and always down load the latest version of the checklist for your TDAs as
the documentation is continuously being updated and improved.

The process for scheduling an expert TDA varies by geography, so please choose the correct section
below for your location.
North America
To request an expert Pre-Sale TDA, please complete the form at TechXpress by clicking here. Be sure
to select the box to request a Pre-Sale Technical and Delivery Assessment (TDA). Alternatively, you may
call 888-426-5525 in North America. Once your request has been processed by TechXpress, a Solution
Assurance Quality Practitioner will contact you to plan for and schedule your Technical and Delivery
Assessment.
For more information on self and peer reviews, please click here.
For expert Pre-Install TDAs (US Only), a review is automatically initiated by the order for those products
on the Designated Product List. Note that Storwize V7000 is on the Designated Product List.

IBM Business Partner Channel Sales - Important Storwize V7000 Mandatory Solutions Assurance
Information
Did you know that pre-sales and pre-installation Solutions Assurance Reviews (aka Technical Delivery
Assessments) are required for ALL Storwize V7000 First in Customer Location sales? Use the information
in this flash to learn more about what is required and where you can find more information or assistance
in completing TDAs for your Storwize V7000 sales.
What are Solution Assurance Reviews and Technical Delivery Assessments?
Solution Assurance is a worldwide quality practice. The technical reviews are conducted on opportunities
that have IBM hardware and/or software products in the proposed solution. In 2010, the process is still
called Solution Assurance, but the reviews will be referred to as Technical and Delivery Assessments
or TDAs. This is the same nomenclature used today by the GTS and GBS quality practices of Quality
Assurance and Risk Management, respectively, for their technical reviews.
Solution Assurance can propel your success three ways:

Improve your win rate

Minimize problems with installation and implementation
Increase your odds that your customer will be Very Satisfied

Be sure your proposed solution will work!

A pre-sale Technical and Delivery Assessment (TDA) is a technical inspection of a completed solution
design. Technical Subject Matter Experts (SMEs) who were not involved in the solution design participate
to determine:

Will it work?
Is the implementation sound?
Will it meet customer requirements and expectations?

In a pre-install TDA, SMEs also evaluate the customer's readiness to install, implement, and support the
proposed solution.
The PartnerWorld Solutions Assurance website will provide you with the tools, documentation, and
guidance to help you get started and conduct your Technical and Delivery Assessments. Link to the PW
Solutions Assurance site --> http://partners.boulder.ibm.com/src/assur30i.nsf/Web/SA
Solutions Assurance Checklist
The IBM Advanced Technical Skills team has developed Solutions Assurance documentation to assist you
in completing Storwize V7000 TDAs. Here are the links to the Storwize Checklist (Document # SA949).
Be sure to bookmark this link and always down load the latest version of the checklist for your TDAs as
the documentation is continuously being updated and improved.
Link to Storwize V7000 Solutions Assurance Checklist Document:
http://partners.boulder.ibm.com/src/assur30i.nsf/WebIndex/SA949
Support and Assistance
Support for Solution Assurance varies from country to country. Support plans are currently being put in
place as we extend and customize these tools and documentation for availability worldwide. Contact your
local IBM representative or Distributor for information regarding Solution Assurance tools, documentation,
and support for your specific country.
Refer to the following web site for the appropriate phone number for your geography to request Solution
Assurance assistance for the platform (product) under consideration:
http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html
PartnerWorld Contact Services (PWCS) will provide the following support:
Answer questions about the Solution Assurance Road Maps
Provide direction on tools and documentation to use
Answer general questions on Solution Assurance

IBM INTERNAL ONLY TECHNICAL TRAINING AND EXPERTS

COMMUNITY RESOURCES

Storwize V7000 Post Sales Technical Support Training This training offering is the recorded Development provided technical training for the Mainz PFE
(L2) team in late September. This training focuses on post sales support technical training.
Maintained by Katja Kratt

The L3/L2 skill transfer session Elearning is now available .

You can can access The L3/L2 skill transfer session by logging into the Elearning portal of the TECC
home page .
http://9.153.87.137/

Login with your Intranet Id .

Under TECC offering choose elearnig@TECC.
Choose Midrange Storage as course category.
Choose Stowize V7000 L3/L2 transfer session
Enter enrollment key TECC-8597-7960-STWIZ

The Mainz ATS maintained IBM Storwize V7000 Presales Community

This internal IBM community has resources geared to support the technical sales teams. See
information below from Torsten Rothenwaldt of the IBM Mainz ATS team

Development Skills Transfer Training

Development provided deep technical training - to contact Karen Meyer to request access to the
replay and presentation materials on the Oxford DST DB.