Position Title
Reports To
Business Unit

Fire Health & Safety Officer
Fire Health & Safety Team Leader
Security Directorate
July 2013

Position Purpose
Through effective co-operation of the team, promote a positive fire health and safety culture within all Harrods
properties as required by the Regulatory Reform (Fire Safety) Order 2005 and other Health & Safety
regulations as required.

Principal Accountabilities

To gain and retain, sufficient skills and technical knowledge and apply them in the course of all duties
in order to meet the requirements of the Fire, Health & Safety department.

Actively participate and facilitate training as directed by the Fire, Health & Safety management team.

To maintain a standard of personal fitness that enables the job holder to carry out their full duties.

Maintain the continuity of your team’s workload and responsibilities.

Maintain a high level of personal appearance and grooming in line with department and business dress

Efficiently execute departmental operational Fire, Health & Safety functions and to adhere to all
relevant company procedures and store regulations.

Work together as a team, to build commitment and strengthen the teams’ collective skills base.

Ensure that all documentation and records are accurate, filed appropriately and kept up to date and
can be produced on request.

Provide the highest standards of customer service, and ensure a firm but friendly customer approach
even during demanding periods.

Ensure that team standards do not result in justified customer complaints against the department.

Communicate and liaise with all members of the Fire, Health & Safety department to ensure
collaborative working practices.

 Adopts a flexible approach with the operational requirements and demands of the business as they change. whilst demonstrating excellent levels of customer service ensuring that Harrods stakeholders can undertake their duties without delay or hindrance. night work. . Health & Safety department to support the business even at short notice. Bank Holidays / Public Holidays as normal days of work. but with adequate notice (typically 72 hours) and therefore. The role necessitates a shift pattern that may include working at other Company premises and will include weekends. availing them of situations affecting life safety systems. Recording  Ensure that all reports and faults are recorded in a clear and concise manner. Perform any other duties required of the Fire. building infrastructure or potential dangerous occurrences. Other This role will include patrolling for long periods of time and being able to carry out duties within a very busy control room environment and retain levels of focus when carrying out mundane or repetitive tasks over long periods. extra hours and / or days of work maybe required and / or changed by the department. Reporting  Maintain effective communication with your line management and other Harrods stakeholders. a flexible approach is needed. Additionally. Key Performance Indicators (KPI’s) Service  Prioritise all fire system alarms and faults according to their severity and ensure that the required response is undertaken appropriately.

establishes good relationships with peers and colleagues. avoids the use of jargon. makes good decisions in a timely manner. consults and shares information with team. Shows respect for the views and contributions of others. and learns from it. gets messages across with the desired effect.Competencies Integrity and trust  Is widely trusted. Delivers a great performance  Focuses activity on achieving business results. keeps confidences. projects credibility. Team Work  Is easy to approach and talk to. Planning and Organising  Use their time effectively. and keys points of an argument clearly. Resilience & Composure  Maintains a positive outlook at work. and relates well to all kinds of people. plans and activities and projects well in advance and monitors progress against clearly communicated objectives. initiates and generates activity. admits mistakes.  Informing – Provides the information people need to know to do their jobs well and to feel good about being a member of the team. concentrates efforts more on important priorities. Communication  Written – Is able to write clearly. responds quickly to the needs of an audience and to their reactions and feedback. information. structures the message to meet the needs of the intended audience. is a setting influence in a crisis. is a good listener. does not misrepresent him / herself for personal gain. sometimes with incomplete information. is cool under pressure does not show frustration during difficult situations. truthful.  Verbal – Is effective in a variety of presentation settings. uses resources effectively and where necessary in flexible in realigning plans to changing circumstances. speaks fluently and expresses opinions. listens to and supports others. provides information to enable others to make decisions. energised through tough challenges. does not give up in the face of setbacks. builds rapport well with team members. maintains a healthy balance work and personal life. is seen as a direct. identifies what needs to be done. . logically and succinctly. handles criticism well.

Organisational Relationships Next Level Supervisor / Manager Your Immediate Supervisor / Manager Positions Reporting to Your Manager / Supervisor (Job Holder) .

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