Position Title
Reports To
Business Unit

Fire Health & Safety Officer
Fire Health & Safety Team Leader
Security Directorate
July 2013

Position Purpose
Through effective co-operation of the team, promote a positive fire health and safety culture within all Harrods
properties as required by the Regulatory Reform (Fire Safety) Order 2005 and other Health & Safety
regulations as required.

Principal Accountabilities

To gain and retain, sufficient skills and technical knowledge and apply them in the course of all duties
in order to meet the requirements of the Fire, Health & Safety department.

Actively participate and facilitate training as directed by the Fire, Health & Safety management team.

To maintain a standard of personal fitness that enables the job holder to carry out their full duties.

Maintain the continuity of your team’s workload and responsibilities.

Maintain a high level of personal appearance and grooming in line with department and business dress

Efficiently execute departmental operational Fire, Health & Safety functions and to adhere to all
relevant company procedures and store regulations.

Work together as a team, to build commitment and strengthen the teams’ collective skills base.

Ensure that all documentation and records are accurate, filed appropriately and kept up to date and
can be produced on request.

Provide the highest standards of customer service, and ensure a firm but friendly customer approach
even during demanding periods.

Ensure that team standards do not result in justified customer complaints against the department.

Communicate and liaise with all members of the Fire, Health & Safety department to ensure
collaborative working practices.

 Perform any other duties required of the Fire. The role necessitates a shift pattern that may include working at other Company premises and will include weekends. but with adequate notice (typically 72 hours) and therefore. . Key Performance Indicators (KPI’s) Service  Prioritise all fire system alarms and faults according to their severity and ensure that the required response is undertaken appropriately. Other This role will include patrolling for long periods of time and being able to carry out duties within a very busy control room environment and retain levels of focus when carrying out mundane or repetitive tasks over long periods. extra hours and / or days of work maybe required and / or changed by the department. a flexible approach is needed. Reporting  Maintain effective communication with your line management and other Harrods stakeholders. Additionally. building infrastructure or potential dangerous occurrences. Recording  Ensure that all reports and faults are recorded in a clear and concise manner.  Adopts a flexible approach with the operational requirements and demands of the business as they change. night work. availing them of situations affecting life safety systems. whilst demonstrating excellent levels of customer service ensuring that Harrods stakeholders can undertake their duties without delay or hindrance. Health & Safety department to support the business even at short notice. Bank Holidays / Public Holidays as normal days of work.

does not give up in the face of setbacks. plans and activities and projects well in advance and monitors progress against clearly communicated objectives. initiates and generates activity. responds quickly to the needs of an audience and to their reactions and feedback. Resilience & Composure  Maintains a positive outlook at work. . and relates well to all kinds of people. is a setting influence in a crisis. is a good listener. truthful. does not misrepresent him / herself for personal gain. admits mistakes. Communication  Written – Is able to write clearly. builds rapport well with team members. maintains a healthy balance work and personal life. consults and shares information with team. is seen as a direct. Shows respect for the views and contributions of others. and learns from it. Planning and Organising  Use their time effectively. handles criticism well. is cool under pressure does not show frustration during difficult situations. information. makes good decisions in a timely manner. identifies what needs to be done. avoids the use of jargon.  Verbal – Is effective in a variety of presentation settings. concentrates efforts more on important priorities. sometimes with incomplete information. and keys points of an argument clearly. gets messages across with the desired effect. listens to and supports others. Team Work  Is easy to approach and talk to. provides information to enable others to make decisions. energised through tough challenges. establishes good relationships with peers and colleagues. uses resources effectively and where necessary in flexible in realigning plans to changing circumstances. Delivers a great performance  Focuses activity on achieving business results.  Informing – Provides the information people need to know to do their jobs well and to feel good about being a member of the team.Competencies Integrity and trust  Is widely trusted. structures the message to meet the needs of the intended audience. projects credibility. keeps confidences. logically and succinctly. speaks fluently and expresses opinions.

Organisational Relationships Next Level Supervisor / Manager Your Immediate Supervisor / Manager Positions Reporting to Your Manager / Supervisor (Job Holder) .