Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Management
among Bank
Employees
of Bhavnagar
By
Guided By
Prince Thomas
Ty. B.B.A.
Roll No
ACKNOWLEDGEMENT
To carry out this research work I have got the help from my
parents who have given full support to carry out this research work.
They are the one who motivated and helped for the completion of this
project report.
Further, I would like to thank Mr. Chetan Trivedi (Branch
Manager, HDFC Bank) and their employees who have given full
supported and co operated with me to carry out this research work.
Then I would like to thank Mr. M.N. Rathod (SBS Bank Sardarnagar
Branch Bhavnagar) who has supported me to fill the questionnaire
and carry on my research work. I am also thankful to the employees
of SBS bank who have supported me. The Branch Manager of AXIS
bank and their employees who have helped me for the project work
by filling the questionnaire.
Executive Summery
3
This project gives us a detailed idea of what is stress and also the
definition of stress is been defined. For more detailed study the types of the
stress is also defined. By looking at the starting of the project you will find:
o Introduction to Human resource
o Introduction and Definition of stress
o Stress in biological terms
o What is stress?
o Coping with stress at work place.
o Stress management
o Workplace stress
o Reducing of stress.
After the theoretical part I have included the research part. My
research work includes two questionnaires.
o Burn out test
o Stress analysis Questionnaire
My research includes the research methodology which contains the
information as follows:
o Research objectives
o Sampling (types and methods of sampling)
o Research instrument
o Data analysis and interpretation
o Employees opinion to reduce stress.
o Research flowchart
o Time consideration
o Limitation of survey
o Advantages and disadvantages of written
questionnaire
o Finding
INDEX
4
No
1
1.1
1.2
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
1.2.6
1.2.7
2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.8.1
2.8.2
2.9
3
4
Content
Conceptual Framework
Page no
1
Introduction to HR
Concept of stress
Introduction to stress
Stress in Biological terms
What is stress
Coping with stress at workplace
Stress Management
Workplace stress
Reduce your stress
1
3
3
8
9
11
15
18
22
Research Methodology
27
Research objective
Sampling
Research instrument
Data analysis and interpretation
Employees opinion about how to reduce stress
Research flowchart
Time consideration
Limitation of the survey
Advantages of Written Questionnaires
Disadvantages of Written Questionnaires
Findings
27
29
32
36
48
50
51
52
52
53
55
Bibliography
Annexure
58
59
1. CONCEPTUAL FRAMEWORK
(1.1) INTRODUCTION TO HR
word
human
resource
management
refers
to
the
quantitative
Resource
Management
is
process
of
producing
What complicates this is that intuitively we all feel that we know what
stress is, as it is something we have all experienced. A definition should therefore
be obviousexcept that it is not.
Definition:
Hans Selye was one of the founding fathers of stress research. His
view in 1956 was that stress is not necessarily something bad it all depends
on how you take it. The stress of exhilarating, creative successful work is
beneficial, while that of failure, humiliation or infection is detrimental. Selye
believed that the biochemical effects of stress would be experienced irrespective
of whether the situation was positive or negative.
Since then, a great deal of further research has been conducted, and
ideas have moved on. Stress is now viewed as a "bad thing", with a range of
harmful biochemical and long-term effects. These effects have rarely been
observed in positive situations.
The most commonly accepted definition of stress (mainly attributed to
Richard S Lazarus) is that stress is a condition or feeling experienced when
a person perceives that demands exceed the personal and social
resources the individual is able to mobilize. In short, it's what we feel when
we think we've lost control of events.
This is the main definition used by this section of Mind Tools, although
we also recognize that there is an intertwined instinctive stress response to
unexpected events. The stress response inside us is therefore part instinct and
part to do with the way we think.
Stress (physics), the average amount of force exerted per unit area.
Biological
Music
Accent (music).
Stress (band), an early '80s melodic rock band from San Diego.
Stress (punk band), an early '80s punk rock band from Athens.
Other
Stress (physics), the average amount of force exerted per unit area.
Stress is a measure of the average amount of force exerted per unit area. It
is a measure of the intensity of the total internal forces acting within a body
Where
Is the average stress, also called engineering or nominal stress, and
Is the force acting over the area .
Chronic Stress
Chronic stress is stress that lasts a long time or occurs frequently. Chronic
stress is potentially damaging.
Symptoms of chronic stress can be:
upset stomach
headache
backache
insomnia
anxiety
depression
anger
In the most severe cases it can lead to panic attacks or a panic disorder.
There are a variety of methods to control chronic stress, including exercise,
healthy diet, stress management, relaxation techniques, adequate rest, and
relaxing hobbies.
10
Compressive stress:
Compressive stress is the stress applied to materials resulting in their
compaction (decrease of volume). When a material is subjected to compressive
stress, then this material is under compression. Usually, compressive stress
applied to bars, columns, etc. leads to shortening.
Loading a structural element or a specimen will increase the compressive stress
until the reach of compressive strength. According to the properties of the
material, failure will occur as yield for materials with ductile behavior (most
metals, some soils and plastics) or as rupture for brittle behavior (geometries,
cast iron, glass, etc).
In long, slender structural elements -- such as columns or truss bars -- an
increase of compressive force F leads to structural failure due to buckling at
lower stress than the compressive strength.
11
Compressive stress has stress units (force per unit area), usually with negative
values to indicate the compaction. However in geotechnical engineering,
compressive stress is represented with positive values.
12
13
a need to excel. This could be during performance appraisals, lunch with the
boss, or giving a speech. Threat stressors are usually when the current situation
poses a dangerous threat, such as an economic downturn, or from an accident.
Lastly, bereavement stressors occur when there is a sense of loss such as the
death of a loved one, or a prized possession.
Thus, there are various stressors, and even more varied methods and
techniques of dealing with stress and turning it to our advantages. In order to do
so, we must learn to tell when we have crossed the line from positive to negative
stress.
15
Distress
We are familiar with this word, and know that it is a negative form of stress. This
occurs when the mind and body is unable to cope with changes, and usually
occurs when there are deviations from the norm. They can be categorized into
acute stress and chronic stress. Acute stress is intense, but does not last for
long. On the other hand, chronic stress persists over a long period of time.
Trigger events for distress can be a change in job scope or routine that the
person is unable to handle or cope with.
Hyper stress
This is another form of negative stress that occurs when the individual is unable
to cope with the workload. Examples include highly stressful jobs, which require
longer working hours than the individual can handle. If you suspect that you are
suffering from hyper stress, you are likely to have sudden emotional breakdowns
over insignificant issues, the proverbial straws that broke the camels back. It is
important for you to recognize that your body needs a break, or you may end up
with severe and chronic physical and psychological reactions.
Hypo stress
Lastly, hypo stress occurs when a person has nothing to do with his time and
feels constantly bored and unmotivated. This is due to an insufficient amount of
stress; hence some stress is inevitable and helpful to us. Companies should
avoid having workers who experience hypo stress as this will cause productivity
and mindfulness to fall. If the job scope is boring and repetitive, it would be a
good idea to implement some form of job rotation so that there is always
something new to learn.
16
The types of stress are named as eustress and distress. Distress is the
most commonly-referred to type of stress, having negative implications, whereas
eustress is a positive form of stress, usually related to desirable events in
person's life. Both can be equally taxing on the body, and are cumulative in
nature, depending on a person's way of adapting to a change that has caused it.
17
Stress refers to the pressure and reactions to our environment which results in
psychological and physical reactions. Whilst some stress is good for motivation
and increasing efficiency, too much stress can result in negative impacts such as
reduced effectiveness and efficiency. More and more people are feeling isolated
and disrespected at work, and this has led to greater occupational stress. Many
companies have taken to consulting experts and professionals on ways to
increase connectedness and motivation of their employees.
Some companies organize parties and make their employees feel valued at
work. These are measures to motivate employees and help them to feel secure
at their jobs, translating into greater productivity. However, not all companies
have such measures in place, and some have not gotten it quite right. Hence, it
is up to you to make sure that you can cope with stress at your workplace, and
use it to help you work better. Here are 3 simple steps to help you with coping
with stress in the workplace.
Step 1: Raising Awareness
Help yourself to identify when you are facing rising levels of stress, tipping the
scales from positive to negative. This is important, as being able to identify signs
of being stressed can help you to take steps to ensure that your overall quality of
life does not drop. If left unacknowledged, the problem will only snowball, leading
to disastrous consequences to your health and overall wellbeing.
You can identify if you are feeling stressed by checking if you have any physical
or psychological reactions, such as excessive sweating or heart palpitations, or
the onset of headaches, irritability or the need to escape. If you experience any
of these reactions, identify if you are feeling any overwhelming negative
emotions, and if you are constantly worried.
Step 2: Identify the Cause
You need to be able to analyze the situation and identify what is causing the rise
in stress. These stressors can be external and internal. External stressors refer
18
19
Recognizing a stressor:
It is important to recognize whether you are under stress or out of it. Many times,
even if we are under the influence of a stressful condition and our body reacts to
it internally as well as externally, we fail to realize that we are reacting under
stress. This also happens when the causes of stress are there long enough for
us to get habituated to them. The body constantly tries to tell us through
symptoms such as rapid palpitation, dizzy spells, tight muscles or various body
aches that something is wrong. It is important to remain attentive to such
symptoms and to learn to cope with the situations.
20
Laughter:
Adopting a humorous view towards life's situations can take the edge off
everyday stressors. Not being too serious or in a constant alert mode helps
maintain the equanimity of mind and promote clear thinking. Being able to laugh
stress away is the smartest way to ward off its effects.
A sense of humor also allows us to perceive and appreciate the incongruities of
life and provides moments of delight. The emotions we experience directly affect
our immune system. The positive emotions can create neurochemical changes
that buffer the immunosuppressive effects of stress.
During stress, the adrenal gland releases corticosteroids, which are converted to
cortical in the blood stream. These have an immunosuppressive effect. Dr. Lee
Berk and fellow researcher Dr. Stanley Tan at Loma Linda University School of
Medicine have produced carefully controlled studies showing that the experience
of laughter lowers serum cortical levels, increases the amount and activity of T
lymphocytesthe natural killer cells. Laughter also increases the number of T
cells that have suppresser receptors.
21
It provides good cardiac conditioning especially for those who are unable to
perform physical exercise.
Reduces stress hormones (studies shows, laughter induces reduction of at
least four of neuroendocrine hormonesepinephrine, cortical, dopac, and growth
hormone, associated with stress response).
Laughter cleanses the lungs and body tissues of accumulated stale air as it
empties more air than it takes in. It is beneficial for patients suffering from
emphysema and other respiratory ailments.
It increases muscle flexion, relaxation and fluent blood circulation in body.
Boosts immune function by raising levels of infection-fighting T-cells, diseasefighting proteins called Gamma-interferon and disease-destroying antibodies
called B-cells.
Laughter triggers the release of endorphinsbody's natural painkillers.
Produces a general sense of well-being.
22
problems). In turn, these conditions may lead to poor work performance or even
injury. Job stress is also associated with various biological reactions that may
lead ultimately to compromised health, such as cardiovascular disease.
Stress is a prevalent and costly problem in today's workplace. About one-third of
workers report high levels of stress. One-quarter of employees view their jobs as
the number one stressor in their lives. Three-quarters of employees believe the
worker has more on-the-job stress than a generation ago. Evidence also
suggests that stress is the major cause of turnover in organizations.
23
conditions as the primary cause of job stress. The differing viewpoints suggest
different ways to prevent stress at work. According to one school of thought,
differences in individual characteristics such as personality and coping skills are
most important in predicting whether certain job conditions will result in stress-in
other words, what is stressful for one person may not be a problem for someone
else. This viewpoint leads to prevention strategies that focus on workers and
ways to help them cope with demanding job conditions. Although the importance
of individual differences cannot be ignored, scientific evidence suggests that
certain working conditions are stressful to most people. Such evidence argues for
a greater emphasis on working conditions as the key source of job stress, and for
job redesign as a primary prevention strategy. Personal interview surveys of
working conditions, including conditions recognized as risk factors for job stress,
were conducted in Member States of the European Union in 1990, 1995, and
2000. Results showed a trend across these periods suggestive of increasing
work intensity. In 1990, the percentage of workers reporting that they worked at
high speeds at least one-fourth of their working time was 48%, increasing to 54%
in 1995 and to 56% in 2000. Similarly, 50% of workers reported they work against
tight deadlines at least one-fourth of their working time in 1990, increasing to
56% in 1995 and 60 % in 2000. However, no change was noted in the period
19952000 (data not collected in 1990) in the percentage of workers reporting
sufficient time to complete tasks. A substantial percentage of Americans work
very long hours. By one estimate, more than 26% of men and more than 11% of
women worked 50 hours per week or more in 2000. These figures represent a
considerable increase over the previous three decades, especially for women.
According to the Department of Labor, there has been an upward trend in hours
worked among employed women, an increase in extended work weeks (>40
hours) by men, and a considerable increase in combined working hours among
working couples, particularly couples with young children.
24
Mood and sleep disturbances, upset stomach and headache, and disturbed
relationships with family; friends and girlfriends or boyfriends are examples of
stress-related problems. The effects of job stress on chronic diseases are more
difficult to see because chronic diseases take a long time to develop and can be
influenced by many factors other than stress. Nonetheless, evidence is rapidly
accumulating to suggest that stress plays an important role in several types of
chronic health problems-especially cardiovascular disease, musculoskeletal
disorders, and psychological disorders.
Prevention
A combination of organizational change and stress management is often the
most useful approach for preventing stress at work.
How to Change the Organization to Prevent Job Stress
St. Paul Fire and Marine Insurance Company conducted several studies on the
effects of stress prevention programs in hospital settings. Program activities
included (1) employee and management education on job stress, (2) changes in
25
26
The alternative is to work more intelligently, by focusing on the things that are
important for job success and reducing the time we spend on low priority tasks.
Job Analysis is the first step in doing this.
The first of the action-oriented skills that we look at is Job Analysis. Job Analysis
is a key technique for managing job overload an important source of stress.
To do an excellent job, you need to fully understand what is expected of you.
While this may seem obvious, in the hurly-burly of a new, fast-moving, highpressure role, it is oftentimes something that is easy to overlook.
By understanding the priorities in your job, and what constitutes success within it,
you can focus on these activities and minimize work on other tasks as much as
possible. This helps you get the greatest return from the work you do, and keep
your workload under control.
Job Analysis is a useful technique for getting a firm grip on what really is
important in your job so that you are able to perform excellently. It helps you to
cut through clutter and distraction to get to the heart of what you need to do.
2. Rational & positive thinking: You are thinking negatively when you fear the future, put yourself down, criticize
yourself for errors, doubt your abilities, or expect failure. Negative thinking
damages confidence, harms performance and paralyzes mental skills.
Unfortunately, negative thoughts tend to flit into our consciousness, do their
damage and flit back out again, with their significance having barely been
noticed. Since we barely realize that they were there, we do not challenge them
properly, which means that they can be completely incorrect and wrong.
Thought Awareness is the process by which you observe your thoughts and
become aware of what is going through your head.
One approach to it is to observe your "stream of consciousness" as you think
about the thing you're trying to achieve which is stressful. Do not suppress any
thoughts. Instead, just let them run their course while you watch them, and write
them down on our free worksheet as they occur. Then let them go.
27
Worry about how the audience (especially important people in it like your
boss) or the press may react to you;
Rational Thinking
The next step in dealing with negative thinking is to challenge the negative
thoughts that you identified using the Thought Awareness technique. Look at
every thought you wrote down and challenge it rationally. Ask yourself whether
the thought is reasonable. What evidence is there for and against the thought?
Would your colleagues and mentors agree or disagree with it?
Looking at the examples, the following challenges could be made to the negative
thoughts we identified earlier:
28
rehearsed enough? If you have done all of these, you've done as much as
you can to give a good performance.
Problems with issues outside your control: Have you identified the
risks of these things happening, and have you taken steps to reduce the
likelihood of them happening or their impact if they do? What will you do if
they occur? And what do you need others to do for you?
Worry about other people's reactions: If you have prepared well, and
you do the best you can, then you should be satisfied. If you perform as
well as you reasonably can, then fair people are likely to respond well. If
people are not fair, the best thing to do is ignore their comments and rise
above them.
Tip:
Don't make the mistake of generalizing a single incident. OK, you made a
mistake at work, but that doesn't mean you're bad at your job.
Similarly, make sure you take the long view about incidents that you're finding
stressful. Just because you're finding these new responsibilities stressful now,
doesn't mean that they will ALWAYS be so for you in the future.
Tip:
If you find it difficult to look at your negative thoughts objectively, imagine that you
are your best friend or a respected coach or mentor. Look at the list of negative
29
thoughts and imagine the negative thoughts were written by someone you were
giving objective advice to. Then, think how you would challenge these thoughts.
When you challenge negative thoughts rationally, you should be able to see
quickly whether the thoughts are wrong or whether they have some substance to
them. Where there is some substance, take appropriate action. However, make
sure that your negative thoughts are genuinely important to achieving your goals,
and don't just reflect a lack of experience, which everyone has to go through at
some stage.
Positive Thinking & Opportunity Seeking
By now, you should already be feeling more positive. The final step is to prepare
rational, positive thoughts and affirmations to counter any remaining negativity. It
can also be useful to look at the situation and see if there are any useful
opportunities that are offered by it.
By basing your affirmations on the clear, rational assessments of facts that you
made using Rational Thinking, you can use them to undo the damage that
negative thinking may have done to your self-confidence.
Tip:
Your affirmations will be strongest if they are specific, are expressed in the
present tense and have strong emotional content.
Continuing the examples above, positive affirmations might be:
Problems during practice: "I have learned from my rehearsals. This has
put me in a position where I can deliver a great performance. I am going to
perform well and enjoy the event."
30
Worry about other people's reaction: "Fair people will react well to a
good performance. I will rise above any unfair criticism in a mature and
professional way."
If appropriate, write these affirmations down on your worksheet so that you can
use them when you need them.
As well as allowing you to structure useful affirmations, part of Positive Thinking
is to look at opportunities that the situation might offer to you. In the examples
above, successfully overcoming the situations causing the original negative
thinking will open up opportunities. You will acquire new skills, you will be seen
as someone who can handle difficult challenges, and you may open up new
career opportunities.
Make sure that identifying these opportunities and focusing on them is part of
your positive thinking.
2. Research Methodology
(2.1) Research Objective: Stress is a dynamic condition in witch an individual is confronted with an
opportunity, demand or resource related to what the individual desires and for
which the outcome is perceived to be both uncertain and important. This is a
complicated definition.
31
32
sleeplessness, nervousness and muscle cramps can all result in chronic health
problems. They may also affect our immune, cardiovascular and nervous
systems and lead individuals to habitual addictions, which are inter-linked with
stress.
Like "stress reactions", "relaxation responses" and stress management
techniques are some of the body's important built-in response systems. As a
relaxation response the body tries to get back balance in its homeostasis. Some
hormones released during the 'fight or flight' situation prompt the body to replace
the lost carbohydrates and fats, and restore the energy level. The knotted
nerves, tightened muscles and an exhausted mind crave for looseness.
Unfortunately, today, we don't get relaxing and soothing situations without asking.
To be relaxed we have to strive to create such situations.
This research is to carry out the study that how much stressed the
employees of the banks are and how do their stress affect their work life, social
life, output etc. so a sample of 14 to 15 employees are selected from all the three
banks for the research of stress among them.
(2.2) Sampling
Sample: I have taken the sample of 35 employees from three different banks of
Bhavnagar. All the employees were of the same designations.
Reason: As we find the employees of the bank to be more stressful as more and
more employees are taking VRS and are dismissed because of inflation. I have
selected only those three banks which are affiliated to the public and are
specialized in consumer needs fulfillment.
33
34
35
Introduction:
36
This tool can help you check yourself for burnout. It helps you look at the way
you feel about your job and your experiences at work, so that you can get a feel
for whether you are at risk of burnout.
If you choose to use the manual method, then calculate the total of the scores as
described in the instructions (note that this uses a slightly different scoring
method from the spreadsheet). Apply the score to the scoring table underneath to
get the interpretation.
Questionnaire
No Questions
1
2
Not at
all
5
6
7
8
9
10
11
12
13
14
15
Instructions: For each question, put an 'X' in the column that most applies. Put
one 'X' only in each row.
Please write the total number of x at the space given at the bottom of each
column
Answer
Not at all
Rarely
Sometimes
Often
Very often
Number
Weight
0
1
2
3
4
39
Weighted Total
>=
-1
5
18
40
35
45
high
You are at severe risk of burnout - do something about this urgently
You are at very severe risk of burnout - do something about this urgently
Questions
Are you satisfied with the performance you give at your work?
Yes
41
No
b)
c)
d)
Do you try to find any solution for the problem of your stress?
(IF YES) Do you practice yoga or any other ayurvedic therapy
e)
To make the survey report more clear the above questionnaire was also
filled. As a result the employees have given proper response and the
report of the questionnaire is presented in the project.
42
response
0
6
18
35
45
severe
Be careful - you may be at risk of burnout, particularly if several
scores are high
You are at severe risk of burnout - do something about this
urgently
You are at very severe risk of burnout - do something about this
urgently
8
0
0
43
response
0
3
10
0
0
response
0
5
3
0
0
No sign
little sign
be careful
Severe risk
Very high
44
Yes
No
No response
No sign of burnout here!
27
8
0
Little sign of burnout here, unless some factors are particularly
severe
Be careful - you may be at risk of burnout, particularly if several
scores are high
You are at severe risk of burnout - do something about this
urgently
You are at very severe risk of burnout - do something about this
urgently
response
0
14
21
0
0
no sign
little sign
Be carefull
severe risk
Very high
From the above graph it can be seen that maximum employees of all the banks
are at a moderate level of risk of burnout while the employees who were found
with a little sign of burnout is less. So the ratio of little sign of burnout and
moderate level of burnout is 2:3.
1. Are you satisfied with the performance you give at your work?
Yes
No
No response
45
From the diagram it is clear that 77 % of the employees are satisfied with the
performance they give in the work while 23 % of the employees are not satisfied.
2. Do you think that you are suffering from depression?
Yes
No
No response
0
28
Yes
No
No response
20 % of the employee feel that they are suffering from depression while 80 % of
the employee feel that that they are free from the depression
No
26
No response
0
Yes
No
No response
46
Yes
No
31
No response
0
26% of the employees worry about their colleagues opinion about them while
74% of the employees are not concern with the opinion about their colleague.
4. Do you discuss your problem with your spouse or friend or any other
close to you?
Yes
32
No
3
No response
0
Yes
No
No response
91% of the employees of the bank discuss their problem and share their feelings
with their spouse or friends or others while 9 % of the employee is not concerned
with it.
5. Do you work more than 8 hours?
47
89% of the employees work for more than 8 hours which is the starting point of
Yes
No
20
No response
0
15
Yes
No
No response
the stress while 11 % of the employees dont work for more than 8 hours.
6. You have an important function at your home and your boss asks to give
a 4 hour over time, what will be your response?
Yes
14
No
19
No response
2
Yes
No
No response
40 % of the employees are proved to be work dedicated and they are ready to
miss the important function at their house while 54 % of the employees said no
and 6 % of the employee did not gave any answer.
48
Yes
No
No response
Yes
No
19
No response
2
14
Yes
No
No response
No
4
49
No response
0
Yes
No
It
No response
0
34
is
Yes
No
No response
good habit to plan the work you do. 89 % of the employees plan their work before
doing while 11 % of the employees dont plan their work.
10. Do you fear about the quality of your performance?
Yes
22
No
13
No response
0
Yes
No
No response
63% of the employees fear the quality of performance which they give while 37 %
of the employees dont fear the quality of their work.
50
Yes
No
No response
Here 3 % of the employees are heart patient which is partially the result of stress.
12. Do you get tensed at your non achievement of your target?
Yes
No
25
10
No response
0
Yes
No
No response
71% of the employees get tensed at the non achievement of the target while 29
% of the employees work casually.
51
Yes
No
28
No response
1
Yes
No
No response
80% of the employees feel stressed sometimes while 17 % of the employees are
not feeling stressed. 3 % of the employees did not respond.
If the answer of the above question is Yes then answer the following:
a) Is the reason of your stress your work load?
Yes
20
No
9
No response
6
Yes
No
No response
57% of the employees find themselves to be stressed by their work over load. 26
% of the employees are not stressed because of the work overload. 17 % of the
employees did not answer.
b) Are you stressed because of your family problems?
52
Yes
No
14
40 % of the
14
No response
7
employees
Yes
No
No response
are stressed because of their family problems 40% by other problems while 20%
of the employees did not responded.
c) Do you get stressed when your boss scolds you?
Yes
10
No
18
No response
7
Yes
No
No response
20% of the employee did not responded when they were asked weather their get
stressed because of the scolding of their boss. 51% of the employees dont get
stress because of the scolding of their boss. 29 % of the employees get stressed
because of the scolding of their boss.
d) Do you try to find any solution for the problem of your stress?
53
Yes
24
No
6
No response
5
Yes
No
No response
No
18
No response
6
31% of the employees try the yoga and other ayurvedic techniques to reduce
Yes
No
No response
54
Get adjusted with others, Find and spend time for prayer, Study the
scriptures, See oneness in all, All are manifested of the supreme GOD An
employee- ICICI Bank
It is also noticed that in the AXIS bank in Ahmedabad, in the time of
afternoon slow instrumental music is been played so that the employees can
work stress free. This is one of the positive things which are seen in the
organization who is caring for their employees. This will help the organization to
boost up the productivity.
From the certain sample of employees selected for the research, only
10 employees have given their opinion how to reduce stress. So we can
understand that how overloaded the women employees of the private banks are.
that there are two feedback loops in the flow chart to allow revisions to the
methodology and instruments.
Design Methodology
Determine Feasibility
Develop Instruments
Select Sample
Conduct Pilot Test
Revise Instruments
Conduct Research
Analyze Data
Prepare Report
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developing time estimates. The best advice is to be generous with your time
estimates. Things almost always take longer than we think they should.
This checklist contains two time estimates for each task. The first one
(Hours) is your best estimate of the actual number of hours required to complete
the task. The second one (Duration) is the amount of time that will pass until the
task is completed. Sometimes these are the same and sometimes they are
different. Most researchers and business-people have to divide their time among
many projects. They simply cannot give all their time to any one project. For
example, my estimate of goal clarification may be four hours, but other
commitments allow me to spend only two hours a day on this study. My "hours"
estimate is four hours, and my "duration" estimate is two days.
To arrive at your final time estimates, add the individual estimates. The
hours estimate is used for budget planning and the duration estimate is used to
develop a project time line.
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The employees from whom the questionnaires are filled are in a heavy
workload so some of the questionnaires filled by the employees who are in
stress cannot be called reasonable.
One of the other problems of questionnaire is the cost. Some times it may be
possible that even by spending so much the result may not be reasonable.
Many a times the employees may not be really conscious or may not be
bothered about the questionnaire. This may create a problem in the research.
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60
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(2.9) Findings
It is analyzed from the questionnaire filled by the employees that the
employees who have scored more than 20 marks in the burnout test are not
satisfied with the performance which they give in the organization. Thus it is
proved that the employees who are desired to give better performance than their
original performance are found more stressful than the others. While at the same
time the employ that have scored less than 20 marks in the burnout test are
satisfied with the performance. From the sample of 35 bank employees who have
been surveyed, one is found to be a heart patient. This can be because of high
level of stress.
Very rare of the employee are to be found suffering from depression.
It is proved from the survey that the employees who have scored more than 25
marks in the burnout test are concern about the opinion of their colleagues. And
the employees who got less than 25 marks do not mind about their colleagues
opinion. Thus it is proved that the colleagues opinion also play a lead role in the
increase and decrease of the stress level. Those who mind about their
colleagues opinion are found to be more stressful.
The employees who have scored 28-29 marks in the burnout test
dont believe in sharing their problems with their spouse or friend or any closed
one. Thus we can say that sharing your problems with your spouse or close
friends is a better idea to reduce stress.
In the questionnaire one of the question was You have an important
function at your home and your boss asks to give a 4 hour over time what will be
your response Yes or No? the employees have given their opinion as per their
mood.
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The employees having more than 10 marks in the burnout test says
that they are under stress. Out of 35 employees of the sample 20 of the
employees accepted that the reason for their stress is workload. 10 employees
are not stressed because of the workload but because of their family problem. 5
of the employees are not suffering from stress. 14 employees out of 30
employees who are stressed feel stressful when their boss scolds them while 16
employees refused that they are not stressed because their boss scolds them. All
the 30 employees have accepted that they try to find the solution of their stress.
10 employees out of 30 employees practice yoga to reduce their stress and the
other 20 employees dont practice yoga. The burnout scores of the employees
who practice yoga are either more than 25 or less than 20. Thus we can
conclude that the employees have reduced their stress by yoga therapy and
other employees have just started the yoga because of high level of burnout
The above analysis is done by the data received from the
questionnaire. So the accuracy of data depends upon the response of the
employees.
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3. BIBILIOGRAPHY
o www.mindtool.com
o Organizational Behavior Stephen P. Robbins
o Burn Out tool Questionnaire
o Self analysis of questionnaire
4. ANNEXURE
Questionnaire
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No Questions
1
2
3
5
6
7
8
9
10
11
12
13
14
Not at
all
Answer
Not at all
Rarely
Sometimes
Often
Very often
Number
Weight
0
1
2
3
4
67
Weighted Total
>=
-1
5
18
35
45
68
Questions
Yes
Are you satisfied with the performance you give at your work?
4
5
6
7
8
9
10
11
12
13
a)
b)
c)
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No
d)
e)
Do you try to find any solution for the problem of your stress?
(IF YES) Do you practice yoga or any other ayurvedic therapy
for reducing stress?
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