Towards a High Performing,

Secure and Tech Savvy

Organization - Every CIO's
Goal
V Chandrasekhar

Change Every One is

Loosing Control

Fast Changing Technologies

Younger population in china / india
Older Generation manning enterprises
Fast changing business models
Destructive competition
Emergence of younger organisation
Old order gives way for new
Impact of technology has never been greater in
history of business and society than it is now
It can only accelerate
We are all bloody lucky that something hasn't
obliterated IT on earth
Connected world 9/11, SARS.

CIO Current Challenges

Size
Digital Divide customers,
employees
Strategy Tactical, Strategic
Tactical - Minimization of
operational risk in legacy systems
Data Quality
MIS Quality
Security

CIO Future - Challenges

Complexity
Integration New Systems
Integration of Legacy with New Systems
IT enabled transformation
Identify costs
Improve efficiency
BPR
Incremental business to pay for IT

CIO Future - Challenges

CRM
DWH
HRIS
Compliance - Basel, SOX, AML, Patriot
etc
M&A
Retaining Talent
Educator Role to Top Mgt
Enhancing Business Value of IT

CIO in PSB

Technology selection issues

Unequal competing platforms
May be we go thru two or three cycles of
implementations
Process, organisation , business issues not
addressed
No change in business models or
organisation structure
Internalisation of change

CIO Role

Service Provider Organisation COO

CIO to CEO
More of Service Integration
Vendor / Contract Management
In Indian Banking Sector ISV did not
know business and Business did not
know IT. Most purchases are PPT
driven / Consultant Driven rather by
enlightened decision making process.

CIO

CIO to PIO - process information

officer
BIO - Business Information Officer
CIO CEO Opportunities
Part of Business
Career as CIO is over
Skill retention issues

Service on Demand

People donot want computers they

want to execute programs
Access to IT Services
Computers will be only in Data
Centers
End point - only information access
devices and authentication

New SW Selection

Integrate ( with existing legacy SW ), Co

exist, Replace
High availability and scalability to be able to
support increased trade volume.
Silos continue to exist as long business and
IT get misaligned
Middleware will thrive for some more time
Web Services will emerge
Need for ERP for banking industry

Business

Sophistication of customer
Smart employees
Operational Efficiency
360 degree view of enterprise
Industrialisation of banking through
application of technology to handle volumes
IT for creating Agile Enterprise
Adaptive Enterprise / Zero Latency Enterprise by
building business processes via simplification,
standardization, modularization, and integration

Enabling Environment

Sustained - Vision, Goal and Passion

Continuous measurement Benchmark
Strategy, Plan, Implementation is easy
Still to come out of compliance culture
We operate in a world where every business
decision triggers a series of IT events
The link between business and IT has never
been more essential, nor has it ever been more
complex.

Opinions can change

Strategies
Financial district Location
Data centers Location
Accounting standards
Process standards
Charter of accounts
M&A

Compliance

Basel II Risk Mgt ( Credit, Mkt, Operational),

Capital Adequacy , Supervisory Controls to manage
risk and capital, Corporate Governance disclosure
norms (Tracking, Modelling, Disclosure of Risk and
Capital Adequacy)
AML, Patriot Act ( 2001), SOX ( 2002) , eMail
Retention Rules ( SEC 2003)
Needs Data Integration, Application Integration
STP Seamless Txn Data Compatibility,
Standards, Eliminate Manual interventions, Enabler
for faster settlement cycles, Reduces Operational
Risk. ISO 15022 Messaging Std for STP by Swift
Security COBIT ( ISACA), BS 7799

CIO in PSB

Political pressures be fair

Technology changes donot impact my
decisions as much as top mgt
changes in PSBs
Skill Levels, Retention Issues
Frequent Transfers

IT in PSBs

Infrastructure
Cost of doing business
Still to emerge as Weapon to counter
competition or reduce costs or
increase operational efficiency
IT is not IT procurement provide
desktops or servers

Technology issues

Create a standards based computing

environment
Convergence of computing and
communications disruptive
computing
IT no more confined to glass houses
like MF
Explosion of Information
Information Life Cycle Mgt

Technology issues

Computing becoming ubiquitous

Utility model
TCO

Top CIO challenges

people, process,
technology

Getting right sponsor

Getting right talent skill identification,
competency mapping
Retaining right talent
Deploy right talent role clarity
Getting right technology
Vendor selection Issues
Deploying right technology under poor
infrastructure conditions
Getting right business leaders for getting
right BPR done
Getting right business value

Top CIO challenges

people, process,
technology

IT administration
Project mgt
Vendor mgt
Technology is the challenge
Poor infrastructure
Security CIO like two or three wild
horses still staying alive
technology, business , consultant

Top CIO challenges

people, process,
technology

IT administration
Project mgt
Vendor mgt
Technology is the challenge
Poor infrastructure
Security CIO like two or three wild
horses still staying alive
technology, business , consultant

CIO Challenge

Every thing is possible, given

the right
Time
Cost
Power
CIO change agent

New Focus
BI
KM
DWH
CRM
RISK
ALM

Content mgt
Portal designs
Collaboration
Workflow
automation

CIO Challenges

Fragmented views
Integration
Enterprise view
Data as asset
Mining of data
DSS
Transaction systems to information
mgt systems

Future

Rural India Subsidising the Urban

India
This imbalance should be corrected
Use of IT for appropriate tasks
WTO etc to provide access to Asian
markets
Basel-II , Risk Mgt etc to provide
comfort level for western investors
into Asian Companies

Future Architecture

Audio Visual Computing

Very Large Databases
Graphics & Rendering
Machine Learning
Work Load Mgt
Dynamic Reconfiguration
Self Healing Architecture
Seamless Wireless Computing
On Chip / Board Integration Cache, Memory,
LAN, Modem, Graphics, I/O Ports, Device
Drivers

Future Architecture

RFID
IP Telephony
Video Conferencing
Sensor Based Computing
Robotics
Machine Intelligence

Client / Server

Machine Proliferation
Loss of Control
Complexity

On Demand

Introduction to the Grid

The Business Case
Early Adopters Panel
Technology Futures Panel On-Demand
Data Storage: Is the Future Bright or Hopeless?
The Truth About Virtualization
Road Map for Automation
On-Demand Case Study
On-Demand Servers
Networking On-Demand
Autonomic Computing
On-Demand and the Data Center

MF

Single Manageable Resource

Bullet Proof
Manageable

Infrastructure ReArchitecture

Re-Architecture of Legacy Systems ( Transaction Oriented

/ Batch )
Security 15% of Annual IT Budget now it is less than 5%
Data volume continues to grow by a factor of 2x every 12
to 18 months must harness as a corporate asset.
Business solution integration must migrate to a plug and
play platform
CIOs need an environment founded on modularity,
standardization, automation and end-to-end
manageability."

Infrastructure ReArchitecture

Storage Consolidation
Server Consolidation
Data Center Consolidation
Network Consolidation
Single Sign on
PKI
DRS
BCP
Wireless Office

Architecture

Computing Platform Convergence

Storage Platform
Printer Consolidation
Communication Platform
Security Platform
Virtualisation for better utilisation
basic requirement for on demand
computing

LessismoreConsolidation

ToreduceITcosts
Toreducecomplexity
Toimproveresourcemanagement
Toimproveavailability...withupto
99.999%availability
Toimprovemissioncriticalapplication
performancebyupto80%
ToreduceITstaffingexpensesbyupto85%
Torecoveryourinvestmentinaslittleasoneyear

Infrastructure

MF to Open Systems
HRIS
Centralised Authentication
Technologies
Portal Design
Security / Vulnerability
Application to Service Orientation
Web Services

Infrastructure ReArchitecture

Infrastructure Mgt
Asset Mgt
SW Updates
Security Monitoring
NIST Security Check List
Security & Efficiency / Agility
DWH
BI
Framework

Infrastructure ReArchitecture

Architecture migration of a running

system
Wireless and Mobility
Security
Windows Platform
On Demand Computing
The Digital Enterprise
Web Services

ISV - IT & Business

IT Blindness inability of IT layers

to deliver business results
Business Blindness inability by
business to articulate its IT needs
Consultants Blindness
Customer Blindness ?? Or is he
smart

IS Architecture

IS organizations in enterprises
need to adopt a framework to
manage the boarder picture than
just providing transaction oriented
systems and utilizing interfaces
available to access the transaction
systems through Data
warehousing.

SOA

Producer, Consumer, Registration of Service

Location transperancy / Code Mobility ( across any
network)
Uses Published Interface - Network Addressability of
Service ( Intranet / Internet)
Interoperable - Web Services consist of four
technologies in combination that provide an
implementation of an SOA.
You can use Web Services to provide all of the
properties necessary to build a service. Web
Services include HTTP as the primary network
protocol, SOAP/XML for the payload format, UDDI
for service registry, and WSDL to describe the
service interfaces.
Dynamic Self Discovery & Reuse

Semantic Web

First envisioned by Tim Berners-Lee, the

Semantic Web is complementary to the
World Wide Web and consists of
machine-usable information
Semantic Web services are an extension
of Web services
Web Service Description Language
(WSDL) provides a description of how a
Web service will communicate, whereas
Semantic markup provides details about
what a service provides and why.

Security

Threat Perceptions

SOHO
Enterprise
High Security

Policies

Environmental
Developmental Policy
Deploymental Policy
HR Policy

Security

Digital Certificates
SSL
SET
Kerberos
IPSec
VPN
EMV
Firewall
IDS

Security

Size, Spread, Low IT Literacy , Lack of IT Culture

etc increases risk

More the channels more security vulnerabilities

More the spread more the vulnerabilities
Faster the rate of change greater the risk
Increased connectivity increased risk

To protect company assets, To gain a competitive

advantage, To comply with regulatory
requirements, To keep your job
Authentication technologies centralised
authentication mgt, Centralised channel mgt, No
Software for Fraud Mgt

Security

Security at End point Transport Decision

Making Points
Layered Security Local Desktop / Server /
LAN, WAN, Data Center, Network
Security technology, Security culture (like CRM
Culture), Lead by example
Security addressed only after its breach one
can see that in airports
Need for Security Policy, Security Framework
Technological, Procedural/Organizational,
Human/Cultural, Audit

Mobile World

More than 50 percent of jobs are mobileaway from

a physical office.
In the United States, an average worker spends only
two days in formal training programs.
To date, over 500 million Web-enabled mobile
phones have been shipped to customers.
Multipurpose hand-held devices, such as PDAs and
cellphones, will out sell laptop and desktop
computers combined by 2005.
The enterprise market for mobile computing is
estimated at $30 billion.

Collaboration and the

Emerging Virtual Workforce

IP Telephony and Mobility

Instantaneous Online Communications:
Instant Messaging, Presence, and Blogging
Web, Video, and Media Conferencing

Wireless World

Wireless devises from being

passive to active devices
Mobile Computing with HDD, WiFi,
Blue Tooth etc connected to
corporate , client networks
Business / Personal Data in Mobile
Major Access point in Future

Thanks