Change Management Routemap

Initiation & Planning

I Project initiation

II Assess

A.
A.
Understand
Understandscale
scaleand
and
scope
scopeofofchange
change

Implementation

Construction & Testing

Design

III Design and build

IV Monitor and review

G.
G.
Organizational
Organizationalimpacts:
impacts:
Operational
OperationalChanges
Changes
Organisational
OrganisationalDesign
DesignChanges
Changes
People
PeopleManagement
ManagementChanges
Changes
Customer & Products
Customer & Products

E.
E.
Change
Change
readiness
readinessand
and
impact
impact
assessment
assessment

I. MEASURE:
Effectiveness of Change Management
and progress towards future state

TOOLS:
Change Mgmt Measures

Measures
GatheredPerception
through:
Gathered
through:
Regular
perception
surveys
Regular
perception
surveys
Feedback
Feedback sessions
& Coaching sessions
Evaluation forms (ie. Training)
training)
Workshops, Coaching Sessions and
Results
meetings
in a Commitment
Curve
Report
& Ch
Mgt.
Performance
that
assesses
Statistics
employee
indicatorscommitment to
Results in a Commitment Curve Report that asses
change
and effectiveness
of of Change
employee
to change
and effectiveness
Change
Response
Plans Response Plans

H.
H.Training
Training
C.
Vision and
Measurement
Framework

D.
D.
Change
Change
management
management
strategy
strategyand
and
plan
plan

Training
Trainingplan
plan
and
andmaterial
material
preparation
preparation

Train
Trainthe
the
Trainers
Trainers
Strategy:
Strategy:
Functional
Functional&&
Pedagogical
Pedagogical

Measure and
take corrective
action

Conduct
Conduct
Training
Training

Self Correcting Model

CORRECTIVE ACTION PLANS

F. Engagement strategies
Stakeholder Management Map, list and Plan

Stakeholder Management and Communications

Communications Strategy and

Implementation Plan
B. Establish PMO (project management office)
Establish and manage Change Management plan
Issue/risk management
Change requests

CM Milestones
Change Management Plan
(validate with PM)

Stakeholder and
Communications Plans

Deliverables
High-level Change Management
plan (for input into PMO project

plan)

Organizational Impacts
(inputs to Detail Requirements
Workshops)

Training content &

materials validation

Training

Change readiness and impact report

Change Response Plans designed and implemented (ie. Training, competencies
design, organizational develop)
Measures of Success collated and reported
Corrective action agreed and completed
Ongoing management and implementation of stakeholders and communications

Change vision (Workshop)

High-level Stakeholder List

Stakeholder Map by process and platform
Stakeholder and Communications Plans

Feedback, escalation and corrective action

process implemented
Ongoing measurement and corrective action
Lessons learned