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ENTERTAINMENT
Kingfisher First puts on quite a show for your in-flight
entertainment. Every seat is equipped with the world's most
advanced personal in-flight entertainment system, which offers
audio and video on demand, via extra-wide 8.4" LCD swivel widescreens and noise-cancelling stereo headphones. Surf your way
through Hollywood and Hindi blockbusters, and pick your
favourite movie or best-loved scene. Tune into Fun TV, Kingfisher
Radio, music videos & concerts, news, business, infotainment,
sporting action, a moving map, and plenty more. Entertain yourself
with our engaging video games. Or pit your skills against fellow
guests in a virtual tournament with the multi-player gaming option.
Our Vision
The Kingfisher Airlines family will consistently deliver a
safe, value-based and enjoyable travel experience to all our
guests.
Our Values
Safety
Service
We are all in the hospitality business; we must always seek
to serve our guests and gain their trust, goodwill and loyalty .
Happiness
Teamwork
Accountability
8 PS OF KINGFISHER AIRLINES
product
Kingfisher Airlines, India's fastest growing airline and the first
Indian carrier to offer Full Service at True value, including a
personalized in-flight entertainment system on every seat on
domestic routes, today added yet another feather in its cap with the
announcement that it has been bestowed the 2006 Award for
'Service Excellence for a New airline' by Skytrax, a UK based
specialist global air transport advisor.
The SKYTRAX AWARDS for AIRLINE EXCELLENCE provide
the most prestigious recognition of outstanding Quality Excellence
for product and customer service delivery across today's global
airline industry. A true mark of airline Quality Achievement, the
SKYTRAX AWARDS are the result of the most comprehensive
analysis of product and service standards.
we quantify that quality of product and service levels are at their
best - and are consistent. These independent Awards honour
outstanding Product and Service Excellence for across the air
travel experience. These awards are based on 'real' Quality
standards - in other words, the actual quality of product and service
being delivered, every hour of every day, to an airline's customers.
It is this level of Quality consistency which is our primary
place:
Price:
Promotion:
Process:
Job Description:
Defining and documenting Service Delivery Processes
Analysis of data, creation of MIS Reports and working on
Process Improvements and driving Corrective Actions
Facilitate Service Excellence by enhancing and streamlining
Service Delivery Processes through initiative such as Process
Blueprinting/Quality
Certifications,
including
monitoring of Process Metrics
Conducting Process Audits (ISO internal Audits)and ensuring
that the Quality Management Systems are being
implemented consistently and effectively in a Service
Environment
Support business and functional teams to achieve respective
Quality Objectives.
Desired Profile:
Certified ISO 9001 Internal Auditor (essential) / Six Sigma
Green Belt/ COPC Internal Auditor.
MBA desirable with 4-5 Yrs exp in business process
mapping, documentation, process compliance audits
* Exposure to Six Sigma/ ISO Deployment
* Knowledge of quality tools/Minitab etc.
Excellent communication skills.
People:
A proper dress code is maintain. people are properly trained
so that they give good hospility to their customers.
Physical evidence:
The Service
GoAir - The People's Airline will provide our
passengers experienced service with a smile. Our
management team has been selected from the best
in the industry to ensure that we provide our
passengers with Quality Service. Being a low fare
carrier, we will never compromise on safety or
security. This ensures our passengers that they are in
safe hands and can fly hassle-free. The GoAir team is
not just professionally inclined but has been
personally groomed to provide the best service. Our
Pilots, Cabin Crew, Technical and Maintenance Staff
have been carefully taken on keeping the industry
standards in mind, thereby ensuring superior quality
in all our services
8 PS OF GO AIR
product:
GoAir Airlines Director, is looking at 'commoditising air travel'
by offering airline seats at marginally higher train prices to all
cities in India. The airlines theme line is Experience The
Difference and its objective is to offer its passengers a
quality consistent, quality assured and time efficient product
through affordable fares. GoAir's business model has been
created on the 'punctuality, affordability and convenience'
model.
Place:
GoAir's route network spans prominent business and leisure
destinations, across India. Currently it covers 13
destinations. These are Ahmedabad, Bangalore, Chennai,
Cochin, Coimbatore, Delhi, Goa, Hyderabad, Jaipur, Jammu,
Mumbai, Pune, and Srinagar. Go Air operates with state-ofthe-art Airbus A320 aircraft fleet.
Promotion:
GoAir Airlines is a low-cost budget airline based in Mumbai,
India. The airline is promoted by Wadia Group, which has
been synonymous with leading Indian companies, through
its brands Britannia and Bombay Dyeing. Go Air Airlines has
been showcased as The People's Airline and is the
" price"
Raju was a member of the core team that set up Air Deccan in
2003. As its first Chief Business Coordinator, he oversaw the
start-up activities of the airline across all departments and
functions. A post-graduate in Business Administration, Raju is
a M.Sc., M.Phil. from Madras University and a Life Member
of the Aeronautical Society of India and the Rotary Wing
Society of India.
Neeraj Kapoor, Vice President - Marketing
Neeraj Kapoor is a highly vibrant and enthusiastic Marketing
professional with a MBA in Marketing from a premiere Indian
Management institute.
Ashish Kapadia, Vice-President - Business Development
Ashish has been an entrepreneur for most part of his career.,
which are spread across a wide spectrum of industries, will
bring great value to GoAir.
PHYSICAL EVDIENCE:
THE Service which they provide and the facilities available in
the plane the comfortbality level given to their customer.
Lower wages in India compared with the West are not the only
explanation for Jet Airways' relatively low cost base by
international standards. The company has also been able to
lower its costs by "sweating its assets", i.e. getting the
maximum utilisation out of its aircraft fleet by minimising
turnaround times between flights, similar to the leading
European/North American low-cost, "no frills" carriers. This
has partly helped it to offset the high costs of the airport
infrastructure as well as jet fuel in India, which are higher in
India than the international average.
Brand ownership:
Jet Airways does not own its brand. The brand is owned by
Jetair Enterprises Ltd., a separate company substantially
owned by Naresh Goyal, which licenses the brand to the airline
in return for an annual payment. This arrangement is very
similar to the terms governing the use of the "easy" brand by
the easyJet Airline Company Limited (the name under which
easyJet has been incorporated). Under the aforesaid
arrangement, Sir Stelios Haji-Ioannou, the founder and largest
individual shareholder of easyJet Airline Co. Ltd. has sole
ownership of the "easy" brand and licenses it to that airline for
a specified payment. This kind of arrangement is of vital
importance should the concerned airlines become the subject
of a hostile takeover bid because the bidder[s] will not
automatically acquire ownership of their takeover target's
brand and without access to the brand the takeover target will
be less valuable.
Place:
The airline operates over 340 flights daily across 44
destinations within India and also operates flights to Nepal, Sri
Lanka, Singapore, Malaysia, United Kingdom, Thailand,
Belgium, United States of America & Canada on one of the
youngest and best maintained fleets. Jet Airways plans to
extend its international operations further in North America,
Europe, Africa & Asia in the coming years with the induction
of wide-body aircraft into its fleet.
JET AIRWAYS