Documentos de Académico
Documentos de Profesional
Documentos de Cultura
September 2011
ASQ
www.asq.org
Page 1 of 5
Magnitude
of impact =
Measure
of severity
72
42
64
Deliver results
10
90
Organizational goal/strategy
Members were selected based on their areas of technical expertise and the responsibilities identified within the project. Each
persons participation was dependent on the needs for a particular phase of the project, which followed the define, measure,
analyze, improve, and control (DMAIC) framework of the Six
Sigma methodology.
Bale
Opener
The card
opens fibers
and lays
them into a
loose twodimensional
felt.
Raw
material
bales of
staple
fibers
To finished goods,
coating, or surface finishing
Winding
Station
ASQ
www.asq.org
Page 2 of 5
things work. After all, if you cant explain how something works,
how can you possibly explain how it doesnt? says Sterbenz.
He explains that it was clear from the start that the needler was
critically important to the carpets overall quality. Fortunately,
the needler had a limited number of settings to manipulate, offering an ideal situation for using DOE to optimize the process and
conduct root cause analysis. Although HP Pelzer had changed
the needler settings in past studies, Fords Black Belts found that
the trials had been done unscientifically by changing one factor
at a time.
Once the DOE planning was complete, the Ford team members traveled to HP Pelzers plant in Eudora, Kan., where they
viewed carpet samples produced when the needler settings were
altered. They quickly noticed that while some carpets were quite
plush, others were the unappealing texture of felt. At this point,
the team decided that brush marking and softness/plushness
would both be treated as responses in the DOE.
Next, the team assembled an evaluation jury comprised of Ford
and HP Pelzer representatives to conduct a gauge repeatability
and reproducibility (R&R) study on the two responses. Brush
markings and softness/plushness were each rated using an ordinal ranking scale, with 110 used for brush markings and 15
used for softness/plushness. The higher the rating, the better the
quality. Since both responses were attribute and ordinal in nature,
Kendalls Co-efficient of Concordance was used as the indicator
of success. This formula measures directional agreement with
a value of greater than 0.7 for both responses, indicating that
the team could trust the jury to evaluate the carpets fairly and
consistently. In addition, the team knew that shifts in the ratings
were not because of variation in the jurys opinion, but instead
ASQ
www.asq.org
Page 3 of 5
No brush marking
Brush marking
ASQ
In addition to improving the carpet for the new Fiesta, the team
wanted to ensure that future models were protected as well. By
documenting the gauge R&R methodology and the transfer
function development process with the supplier, along with
implementing quality and maintenance control plans, the team
played a role in the quality of both current and future models.
www.asq.org
Page 4 of 5
Recipient
Value
Validation
Warranty avoidance
Ford
Scrap avoidance
HP Pelzer
Customer satisfaction
Loss avoidance
Ford
Proprietary calculation
_____________________________
External customer
_____________________________________
Carpets that look and feel as expected
This project also clearly achieved the goals of the One Ford
strategy. Fords relationship with the supplier was strengthened
through teamwork and the mutual sharing of expertise.
Sterbenz says that team building and understanding the critical
KPIVs were the keys to the success of this project. It was surprising to us that scientific experiments had not been conducted
prior to this project to fully understand the KPIVs. Now that
the KPIVs are understood, we have much better control over
the process and understand how to control the sensitivity of
certain factors.
Improvement projects typically encounter resistance during the
implementation phase. In this case, questions came earlier when
the DOE was conducted and the supplier was concerned about
potential damage to the needler and possible adverse side effects
on carpet durability. These issues were addressed by providing
training and successful examples, along with leveraging the statistical expertise of Fords Six Sigma Black Belts.
ASQ
www.asq.org
Page 5 of 5