Frontline Service

:

SINGLE-ENTRY APPROACH (SENA) - CONCILIATION MEDIATION
PRIOR TO COMPULSORY ARBITRATION

Office Location:

SENA Unit and Complaint Unit

Clients/Customers: Any private worker/employee or employees who files a request for
assistance
Documentary Requirement: Duly accomplished Request for Assistance (RFA) Form in two (2)
copies
Fees:

None
STEP BY STEP PROCEDURE

Step

Procedure

Person
Involved/Responsible

Timeframe

Step 1

Interviews and evaluates the request, and Single-Entry Approach
assists the requesting party in accomplishing Desk Officer (SEADO)
the RFA Form

Within ten (10)
minutes per
requesting party

Step 2

Assigns a reference number in the duly SEnA Unit Head or
accomplished RFA Form, designates a Designated Assistant
Conciliator-Mediator and sets the date of the
initial conference

Within ten (10)
minutes per
requesting party

Step 2

Prepares the Notice of Conference. Have the SEnA
Administrative
copy of notice signed by the SEnA Unit Head Staff/SEnA Unit Head or
and received by the requesting party, while Designated Assistant
copy for the responding party/ies may be sent
by personal service, fax, or registered mail

Within ten (10)
minutes per
requesting party

Step 2

Encodes the RFAs received with all the SEnA
required reporting indicators and delivers the Staff
copy of the RFA and Notice of Conference to
the designated Conciliator-Mediator

Administrative

Within ten (10)
minutes per
requesting party

Step 2

Conducts conciliation-mediation and reports SEnA
the result to the SEnA Unit Head on the Mediator
required reporting period

Conciliator-

Within thirty (30)
days from initial
conference


Step 2

If pre-terminated, records the date
and cause of pre-termination;
If settled, prepares the Agreement of
the parties using SEnA Form signed
by both parties and/or Quitclaim and
Release signed by the requesting
party and attests the same;
If not settled, informs the requesting
party/ies of the option to file the
appropriate complaint before the
office having jurisdiction over such
complaint.

Collects and consolidates the report of the SEnA Unit Head or
Conciliators-Mediators and submits the Designated Assistant
required reports to the Research, Information
and Publication Division

Frontline Service: FILING OF COMPLAINT Office/Location: Complaint Unit. PPSTA Bldg. Clients/Customers: Any aggrieved private worker/employee or employer Documentary Requirement: Duly accomplished Complaint Form in six (6) copies Fees: None STEP BY STEP PROCEDURE Step Procedure Person Involved/Responsible Step 1 Receives referral from the SEADO/s and/or other offices of the Department of Labor and Employment Complaint Officer/s Step 2 Issues Complaint Form to the complaining party Complaint Officer/s Step 3 Complaining party fills out the complaint form with the assistance of the Complaint Officer Complainant and Complaint Officer Step 4 Validates the data in the Complaint Form Complaint Officer Step 5 Raffles the case and Complaint Officer automatically assigns a case number through electronic raffling to a Labor Arbiter Timeframe Fifteen (15) minutes per complainant . Ground Floor.

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