Business Technology Optimization Capability Map

Business CIO Strategies IT Initiatives IT Challenges Critical Capabilities

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■ Ineffective portfolio and project management may result in lost revenue ■ ■
Business
Technology
Business & Project Portfolio
Management ■ Portfolio management is too labor intensive ■ ■
Optimization IT Alignment Ensure IT is working on the right projects
■
■
Program and project management is too labor intensive
Project & portfolio management is too labor intensive
■
■
■
■
(BTO)
and is budgeted appropriately to deliver

SERVICE
Ensure IT is working on the right ■ Developers spend too much time and money on unplanned work ■ ■■
projects and service priorities, maximum business value
Time to market ■ Failed or canceled projects drive up costs ■ ■
Improve time to market building them and managing
of new business them right to maximize business
■ Inadequate visibility raises the risk of redundant or non-business aligned projects ■ ■■
applications and services value and mitigate risk ■ Lack of a single system or record for managing demand increases costs ■ ■
by accelerating their ■ Lack of automated IT governance increases costs ■ ■■
rollout as well as the ■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■■■■
rollout of application Service Portfolio
changes and upgrades Management ■ Ineffective portfolio and project management may result in lost revenue ■ ■■■■■■■■■

STR ATEGY SERVICE

■ IT support costs for business critical applications are too high ■ ■■■■■■■■■
Cost efficiency Manage and optimize the portfolio ■ Downtime adversely affects end user productivity ■ ■■■■■■■■■
Eliminate redundant to provide business visibility and
or low business value
■ Help desk outsource spending is too high ■ ■ ■■■■■■■
financial transparency
projects; Reduce business ■ IT operations and help desk system spending is too high ■ ■ ■■■■■■■
or cost impact of rolling ■ IT operations outsource spending is too high ■ ■ ■■■■■■■
out low quality, poorly ■ IT support costs are too high ■ ■ ■■■■■■■
performing and unsecure
business applications;
■ IT financial management is too labor intensive ■ ■ ■■■■■■■
Minimize costs associated
■ Lack of performance test automation raises the risk of missing time to market opportunities ■■■ ■
with service level and
regulatory noncompliance
Application Application Deployments
and Upgrades ■ Application defect caused outages adversely affect end user productivity ■■■ ■
Risk mitigation
Modernization Adopt a comprehensive Quality approach
■
■
Application defect caused outages raise the risk of customer dissatisfaction and lost revenue opportunities
Application defect caused outages raise the risk of regulatory or SLA non-compliance penalties
■■■
■■■
■
■
Reduce the number spanning application requirements,
of failed or cancelled
Build a flexible, manageable ■ Application defects raise the risk of business critical outages and increase IT costs ■■■ ■
functionality, performance and security
projects due to poor
application environment
for large projects such as SAP and
■ Frequent emergency implementations, resulting from application defects, raise costs and amplify risk ■■■ ■
leveraging SOA, agile,
project management,
Web 2.0, upgrades
Oracle rollouts and upgrades ■ Application rework costs are too high ■■■ ■
minimize risk of
(SAP, Oracle, etc.) and ■ Decentralized test management results in higher support costs ■■■ ■

DESIGN
business application
and business service
composite apps/mashups ■ Inability to test remotely increases travel time and expense ■■■ ■
to improve quality, availability
problems in production;
and user experience while
■ Manually identifying application security defects during the full software lifecycle is labor intensive and error prone ■■■ ■
Minimize disruption to ■
reducing cost through:
Enterprise application security assessment is too labor intensive resulting in high operational costs ■■■ ■
business continuity and
availability; Mitigate Products & Process ■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■ ■■■
business impact of
Requirements management
Standardization ■ Inefficient quality testing adversely affects time to market performance ■ ■■■■■■ ■■■
Manage all requirements
change and ensure
received from the business
■ Lack of testing automation leads to delivery delays and lost revenue ■ ■■■■■■ ■■■

AND
regulatory compliance
for an application project and Standardize on core application ■ Application downtime adversely affects end user productivity ■ ■■■■■■ ■■■
quality processes and products; Ensure ■
the technical requirements
application performance and security
Business application outages and performance degradation materially affect end user productivity ■ ■■■■■■ ■■■
generated from them
in production; Connect quality with
■ Lack of performance test automation leads to unnecessary compliance/auditing costs ■ ■■■■■■ ■■■
Quality management strategic and operational processes ■ Performance-related outages increase the risk of SLA non-compliance/regulatory penalties ■ ■■■■■■ ■■■

TR ANSITION
Combine quality, performance, to support SAP and SOA projects ■ Reduce high application support costs (Tier 1 and Tier 2) by reducing the number calls attributable to application defects ■ ■■■■■■ ■■■
functional and defect ■ Application security incidents adversely impact end user productivity ■ ■■■■■■ ■■■
management into a single
integrated, automated test cycle
■ Application security incidents result in high application support costs (Tier 1 and Tier 2) ■ ■■■■■■ ■■■
■ Application monitoring tools are ‘siloed’ and non-integrated ■ ■■■■■■ ■■■
Application security ■ Delays in application releases due to poor quality management lead to high costs ■ ■■■■■■ ■■■
Identify and resolve application
security issues in development,
■ Distributed performance testing increases licensing and support costs ■ ■■■■■■ ■■■
QA and production ■ Distributed performance testing raises travel-related costs ■ ■■■■■■ ■■■
■ Lack of automated business process testing raises compatibility testing costs ■ ■■■■■■ ■■■
■ Lack of automated business process testing raises product testing costs ■ ■■■■■■ ■■■
■ Root cause analysis is too labor intensive ■ ■■■■■■ ■■■
■ Service level management involves too many steps (too labor intensive) ■ ■■■■■■ ■■■
■ Application support and rework costs due to application security incidents are high ■ ■■■■■■ ■■■
Centers of Excellence ■ Time to market delays drive up costs ■■■■■■■■ ■■■
■ Customer-facing application outages and performance degradation adversely affect revenue ■■■■■■■■ ■■■
Maximize efficiency and reuse of staff, ■ Inadequate visibility of project details raises the risk of schedule slippages or cost overruns ■■■■■■■■ ■■■
resources and processes by implementing ■
Centers of Excellence for quality,
IT support costs for business critical applications are too high ■■■■■■■■ ■■■
performance, security and SOA
■ Lack of quality test automation leads to unnecessary compliance/auditing costs ■■■■■■■■ ■■■
■ The risk of departure or reassignment of key individuals leads to higher testing costs ■■■■■■■■ ■■■
■ Application security incidents adversely impact brand, trust and ultimately revenue from customer facing applications ■■■■■■■■ ■■■
■ Absence of centralized performance management leads to high costs in test demand management, resource capacity planning, and project management ■■■■■■■■ ■■■
■ As an outsourcer, award fees are lost due to service level misses ■■■■■■■■ ■■■
■ Business critical application performance and/or scalability issues result in expensive “war room” venues ■■■■■■■■ ■■■
■ Inefficient application testing increases IT costs ■■■■■■■■ ■■■
■ Inefficient application testing increases the risk of outages caused by defects ■■■■■■■■ ■■■
■ Researching new application security vulnerabilities on an ongoing basis is labor intensive ■■■■■■■■ ■■■
■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■■■■
Service Business Service

Operations
Automate the full lifecycle of
IT operations to ensure higher
service quality, agility and
predictability; drive efficiency
and accountability; reduce
costs and risks across
business services with:
Business service management
Monitor, isolate and
understand the business
impact of problems and
prioritize operational activities
Business service automation
Reduce costs and increase
agility through automation
of applications, process,
infrastructure, networks, server,
storage and client management
IT service management
Measure and optimize
IT value, automate processes
and tasks and centralize and
enforce processes
SERVICE
Management ■ Business application outages and performance degradation materially affect end user productivity ■ ■■■■■■■■■
Consolidate management of all
■
■
Customer-facing application outages and performance degradation adversely affect revenue
Failure to meet service levels for certain applications may result in non-compliance penalties
■
■
■■■■■■■■■
■■■■■■■■■
operations fault and performance events; ■
Automate configuration and compliance
The risk of extended downtime because we fail to identify failure points is too high ■ ■■■■■■■■■
enforcement; Monitor and measure the
■ Failure to meet service levels for certain applications may result in non-compliance penalties ■ ■ ■■■■■■■
service quality of the user’s experience; ■ As an Outsourcer, award fees are lost due to service level misses ■ ■■■■■■■■■
Discover and map dependencies to ■ Availability management from an end user perspective is either not done or too labor intensive ■ ■ ■■■■■■■ OPER ATION
understand the impact of events on
infrastructure and business services;
■ Business service deployment and maintenance costs are too high. ■ ■■■■■■■■■
Measure the performance of services over ■ Change impact analysis/risk assessment is too labor intensive ■ ■■■■■■■■■
time in terms the business understands ■ CMDB discovery and application relationship management is too labor intensive ■ ■ ■■■■■■■
■ Data center analysis and planning costs are too high ■ ■ ■■■■■■■
■ Incident management is too labor intensive because automation not used effectively to minimize calls to the service desk ■ ■ ■■■■■■■
■ Internal and external auditing costs associated with Sarbanes-Oxley compliance are excessive ■ ■■■■■■■■■
■ Root cause analysis is too labor intensive ■ ■■■■■■■■■
■ Topology mapping (viz., understanding the relationship of infrastructure to applications and business processes) is onerous. ■ ■■■■■■■■■
Automated Network ■ Network downtime results in lost revenue ■ ■ ■ ■■■
Lifecycle Management ■ Security-related network/host intrusions lead to lost revenue ■ ■ ■ ■■■
■ Network downtime adversely affects end user productivity ■ ■ ■ ■■■
Improve network availability and ■ Security-related network/host intrusions lead to downtime and lost productivity ■ ■ ■ ■■■
performance; Manage networks ■ Network config and provisioning management too labor intensive increasing incident volumes, maintenance and compliance costs, and security vulnerabilities ■ ■ ■■■
as services rather than elements
Data Center Automation ■ Application downtime results in lost revenue ■ ■■■■■■■■■
■ System (server, storage) downtime results in lost revenue ■ ■■■■■■■■■
Comprehensive automation for ■ Server Application or Network downtime materially affects business continuity and availability ■ ■■■■■■■■■
networks, servers, storage and clients; ■ Server or Network security incidents materially affect business continuity and availability ■ ■■■■■■■■■
Automate common IT processes; ■ System (servers, storage) downtime adversely affects end user productivity ■ ■■■■■■■■■
Automate business services
■ IT support costs for business critical applications are too high ■ ■ ■■■■■■■
■ Server application, config and provisioning management too labor intensive resulting in increased incident volumes, maintenance and compliance costs ■ ■■■■■■■■■
■ Process management is too labor intensive resulting in manual errors, rework, greater MTTR and high operational costs ■ ■ ■■■■■■■
■ License, maintenance and support costs are high as data center automation tools are disparate and non-integrated ■ ■ ■■■■■■■
■ Unused/redundant assets lead to higher capital expenses ■ ■ ■■■■■■■
■ External auditing costs associated with SOX, HIPAA, PCI, ITIL and security policies are excessive ■ ■■■■■■■■■
IT Service Management ■ Business application outages and performance degradation materially affect end user productivity ■ ■■■■■ ■■■
■ Customer-facing application outages and performance degradation adversely affect revenue ■ ■■■■■ ■■■
Consolidate core service desk ■ Help desk turnover costs are too high ■ ■ ■■■ ■■■
processes; Reduce costs and increase ■ Incident management is labor intensive ■ ■■■■■ ■■■
responsiveness; Assure the quality and ■ Service level management costs are too high ■ ■ ■■■ ■■■
cost of Service Delivery and Support
■ Unused/redundant assets lead to higher maintenance/support costs. ■ ■ ■■■ ■■■
■ Application monitoring tools are ‘siloed’ and non-integrated ■ ■■■■■ ■■■
■ Availability management from an end user perspective is either not done or too labor intensive ■ ■ ■■■ ■■■
■ CAB meetings take too long and absorb too many staff resources ■ ■ ■■■ ■■■
■ Incident management is too labor intensive because automation not used effectively to minimize calls to the service desk ■ ■■■■■ ■■■
■ Service level management involves too many steps (too labor intensive) ■ ■ ■■■ ■■■
Change, Configuration ■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■■■
and Release Management
■ Compliance management costs are too high ■ ■■■■■■■■
■ Change impact analysis/risk assessment is too labor intensive ■ ■■■■■■■■
Control and automate change; Predict ■ CMDB discovery and application relationship management is too labor intensive ■ ■■■■■■■
change outcomes across the entire ■ Release management is too labor intensive ■ ■■■■■■■
operational infrastructure — applications, ■ Root cause analysis is too labor intensive ■ ■■■■■■■■
servers, storage, networks and clients
■ Supporting multiple change management and project/portfolio management systems increases costs ■ ■■■■■■■
■ CAB meetings take too long and absorb too many staff resources ■ ■■■■■■■
Value drivers of business technology optimization CO LO R CO D E L EG EN D
■ Key Driver

Reduce costs: human capital in management, development, quality and administration as well as applications and infrastructure asset utilization ■ Major Influencer
■ Contributing Factor
Reduce business risks and improve service levels: elements of cost avoidance from quality, performance, visibility and insight

Comments or questions: Improve time to market and agility: meeting market demand, improving market share and delivering higher margins in appropriate areas
business.consulting@hp.com © 2008 Hewlett-Packard Development Company, L.P.
Business Technology Optimization Capability Map
Project and Portfolio
Management
■■ ■■
A comprehensive transaction
system for technology organiza-
tions to digitize and automate the
broadest spectrum of marketing,
engineering, IT and operations
activities, including portfolio
management, project and
process visibility and control.
Project Management
Enables collaborative project
management for both repetitive
projects such as device certifica-
tion as well as one-time projects,
such as new mobile portal
development. It allows you to
accelerate project delivery while
reducing project costs.
Portfolio Management
Helps you effectively manage
your product and ser vices
portfolio by evaluating, priori-
tizing, balancing and approving
both new programs and projects
and your existing portfolio;
analyze what-if scenarios; and
verify alignment with market
needs and your resource
constraints. It integrates your
strategic, financial, functional
and technical reviews into a
unified management process
geared toward acceleration of
time-to-market.
Program Management
Enables you to collaboratively
manage your programs from
concept to completion. It allows
you to digitize processes for
managing scope, risk, quality,
issues and schedules. You can
deliver complex programs with
the highest quality and capabili-
ties, on time and on budget. You
no longer need multiple-point
tools and procedure manuals
to manage program initiation,
scope change, risks, issue
resolution and other program
activities.
Financial Management
Can help your company manage
its program and project portfolio
with real-time visibility into
financial performance. It offers
automatic real-time calculations
of costs and variances, giving
you detailed analysis of project
health. It also provides real-time
visibility into budgets, costs (both
labor and non-labor) at the level
of programs, projects and overall
demand.
Time Management
Can help your company focus
on value-added activities by
streamlining time collection and
improving accuracy across the
wide range of work performed
by your organization.
Resource Management
Allows you to ef fectively
manage resource capacity
and allocation across your
organization. It balances your
resource supply, including both
staffing levels and skill base,
with incoming demand, giving
you full visibility and control over
project demand.
Demand Management
Enables you to manage all the
demands placed on your organi-
zation by the lifecycle stake-
holders and market. It allows
you to consolidate, prioritize
and fulfill strategic development
and launch projects and
day-to-day activities. Demand
Management supports your
complete lifecycle for high
volume, complex and dynamic
demand.
Comments or questions: business.consulting@hp.com
The BTO Business Blueprint
Addressing the value chain
BUSINESS STRATEGY
Deliverables
• IT portfolio and financial plan
Business
• Implementation/project plan
• Architecture/technology plan
IT STRATEGY
CIO/Biz/IT Portfolio and
STRATEGIC + OPERATIONAL
Steering Financial
Committee Management
DEMAND
Manage
enterprise
portfolio
CTO
Office
Enterprise
Architecture
SOA
governance
SOA
Service Oriented
Architecture
■ ■■■
A combination of integrated
lifecycle solutions for SOA
governance, qualit y and
management with the know-
how to get it done.
SOA Systinet
A complete SOA governance
solution, including a registry
and repository foundation as
your enterprise SOA ‘system
of record’ and a rich set of
governance capabilities.
Registry/Repository
Standards-based solution for
discovery and integration of
reusable services and artifacts
to create the visibility, trust
and control essential for SOA
success
Policy Management
Automates the process of
valid a ting archite c t ural
consistency, provides registry
and repository integrity, and
drives inter-operability and
conformance of services and
their artifacts throughout the
service lifecycle
Contract Management
A ll ow s co nsumer s and
providers to negotiate and
agree upon conditions or use
and service-level expecta-
tions, reducing conflicts and
misaligned expectations.
SOA Manager
Delivers purpose-built function-
ality to provide visibility and
control over the challenges of
managing SOA.
Performance Monitoring
Measures various statistics
about the application channel,
such as number of requests,
number of failed requests and
the average, minimum and
maximum response times.
Problem Isolation
The service model identifies
relationships among services
and can rapidly identify which
disruptive ser vice causes
incidents.
Policy Enforcement
For run-time governance, you
need to be able to enforce
policies. The WSM capabili-
ties in HP SOA Manager
include transport support for
HTTP, HTTPS and JMS, using
standard SOAP and raw XML
payloads. HP SOA Manager
also provides a wide variety of
payload inspection capabili-
ties, including content- and
c o n t e x t - b a s e d r o u t i n g,
business content alerting and
transformation.
• Requirements captured and defined
• Quality and security assured
• Production performance/scalability validated
Business
CAB
Manage
projects,
Manage
programs requirements
and costs
PMO
PPM
Configuration Management System (Federated CMDB)
Application Quality
Manages and governs quality
processes and automates
software testing across your
application environment.
Center Management
An enterprise -level J2EE
platform that serves as a
central repository for all quality
assets, houses centralized
workflow rules and facilitates
collaboration among all
parties involved in the quality
process. Includes dashboard
technology that provides an
executive-level view of the
entire quality process.
TestDirector for
Quality Center
Includes requirements manage-
ment, test plan, test lab and
defect management modules.
It offers a seamless, consistent
and repeatable process for all
stages of application quality
management—from gathering
requirements, to planning and
scheduling tests, analyzing
results, and managing defects
and issues.
Release Management
Enables your organization to
manage the release process
and make more informed
release decisions with real-time
KPIs and reports.
Requirements Management
Provides real-time visibility of
requirements coverage.
Risk-based
Test Management
Provides real-time visibility of
requirements coverage to paint
a clear picture of business
risk
Defect Management
Provides real-time visibility of
requirements coverage and
associated defects.
Business Process Testing
Brings business analysts and
SMEs into the process of
defining business use cases
and process flows to increase
the accuracy of tests and
help align testing to business
outcomes. Based on the
defined business processes,
the test engineer can then
create reusable test compo-
nents using both manual and
automated methods and share
them with distributed quality
teams in a single web-based
QC repository.
Service Test Management
Helps your managers measure
progress and effectiveness
of quality activities
QA Lab Management
Enables your organization to
centrally manage manual and
automated testing assets
SAP Change Impact Test
Prov id e o u t - o f- t h e b ox
capabilities for SAP quality
management
SOA Testing
Provide out- of-the box
capabilities for SOA quality
management
Functional Testing
QuickTest Professional
An advanced automated
testing solution for building
functional and regression
tests.
WinRunner
The standard functional
testing solution for enterprise
IT applications.
Security Testing
Helps quality assurance (QA)
teams and security professionals
quickly and cost effectively
detect and correct security
vulnerabilities and defects.
BUSINESS
IT APPLICATIONS
Quality Management
Verify Ensure
functional application
quality security
QA
Development
DESIGN BUILD
Application Performance
■■■■■■ ■■
Helps you analyze and validate
the per formance of your
applications against business
requirements and mitigate the
risk associated with application
deployment and upgrades.
LoadRunner/
Performance Center
Using custom- generated
virtual users, it allows you to
drive load, diagnose problems
and deploy without surprises.
As it drives load against
the system, LoadRunner
captures the end-user
response times of key business
processes and transactions
to determine if service-level
agreements (SLAs) can be
met. Non-intrusive, real-time
performance monitors obtain
and display performance data
from every application tier,
server and system component,
and diagnostic probes gather
code-level data to isolate
bottlenecks down to the SQL
or method level.
VuGen
Lets you record scripts at the
user-interface level by clicking
on screens for automatic script
generation. It automatically
captures the most valuable
scripting information to create
succinct, visually intuitive
and self-explanatory scripts,
reducing scripting time and
maintenance.
Controller
Suppor ts per formance
testing for a wide range of
application environments
and protocols, including
web, SOA and web services,
Ajax, RDP, database, legacy,
Citrix, Java, .NET and all major
ERP and CRM applications,
including PeopleSoft, Oracle,
SAP and Siebel
Load Generator
Stresses an application
from end to end—applying
consistent, measurable and
repeatable loads
Monitors
Non-intrusive, real-time perfor-
mance monitors obtain and
display performance data from
every tier, server and system
component, and diagnostics
probes gather code-level
data to isolate bottlenecks at
the SQL statement or method
level.
Analysis
Provides a single view of
end-user, system-level and
code -level per for mance
data. It includes a patented
Autocorrelation engine to
scan end-user, system and
diagnostics data and provide
the top ten likely causes of
system slowdown.
Diagnostics
For both load testing and in
production, isolates application
performance problems and
reduces the mean time to resolu-
tion (MTTR) of your application
performance bottlenecks. It
provides actionable informa-
tion to resolve performance
problems and complete applica-
tion visibility across tiers in J2EE,
.NET, SOA, SAP and Oracle
environments.
Center Management
An out-of-the-box solution for
managing the business of
running a performance testing
CoE. It gives team members a
project management tool for
consolidating demand, tracking
and managing projects, and
requesting and logging perfor-
mance tests.
CO LO R CO D E LEG EN D
Business &
IT Alignment
Application
Modernization Products & Process Standardization
Service
Operations
• Business transaction and application dashboards
• SLA management and change communication
• Asset/financial management and IT compliance audit
Business Service
Application Management
Support
End-user and business
transaction
management
Consolidated event
Validate
performance and performance
management
Network lifecycle
management
NOC
Data center automation
(change execution, compliance,
audit for server, network, storage)
BSM
Application Security
■■■■■■■■■■
Helps developers, quality assur-
ance (QA) teams and security
professionals quickly and cost
effectively detect and correct
security vulnerabilities and
defects throughout the applica-
tion lifecycle.
Assessment
Management Platform
A distributed, scalable, platform
used to assess and manage
application security risk across
the enterprise and throughout
the application development
lifecycle. Security professionals
managing web application
security programs choose AMP
to help them manage, track
and measure web application
security risk.
DevInspect
Simplifies security for devel-
opers by automatically finding
and fixing application security
defects and enabling developers
to build secure web applica-
tions and web services quickly
and easily, without impacting
schedules or requiring security
expertise. DevInspect’s unique
Hybrid Analysis ™ approach
combines source code analysis
with black box testing to reduce
false positives and find more
security defects early in the
development process
QAInspect
Enables QA professionals to
incorporate fully automated
web application securit y
testing into the overall test
management process without
the need for specialized security
knowledge and without the risk
of slowing aggressive product
release schedules. QAInspect
integrates with quality manage-
ment systems allowing users
to conduct and manage both
functional testing and security
testing from a single integrated
platform.
WebInspect
An automated web applica-
tion security assessment tool
architected to thoroughly
analyze today’s complex web
applications for security defects
and regulatory compliance
requirements. HP WebInspect
provides fast scanning capabili-
ties, broad assessment coverage
and accurate results that enable
security professionals to ensure
their web applications are
secure and quickly remediate
discovered issues.
Project Portfolio Management
Service Portfolio Management
Application Deployments and Upgrades
Centers of Excellence
Business Service Management
Automated Network Lifecycle Mgt
Data Center Automation
IT Service Management
Change, Configuration and Release Management
BUSINESS OPERATIONS
IT OPERATIONS
Operations
CAB
Release decision support
Run book automation
Business Service Automation
Compliance / Security
BSA
Business Availability
■ ■■■ ■■■
Enables you to proactively
detect application performance
problems, manage availability
according to service levels and
business priorities, and quantify
the business impact of applica-
tion downtime.
End User Management
Provides proactive monitoring
your customer’s experience,
using a combination of business
process emulation and real user
monitoring for all users from all
locations and supplies real-time
visibility into the user’s quality of
experience.
Problem Isolation
Enables your IT organization to
quickly and efficiently assign
ownership, communicate across
organizations in real time, put
performance data in a business
context, and correlate data from
multiple systems.
Service Level Management
Proactively manage service
levels from the business perspec-
tive and provides service-level
reporting for enterprises and
service providers to measure
application service levels against
business objectives both on a
real-time basis and for offline
planning purposes.
Business Process Insight
Provides near real-time insight in
to the health, performance and
effectiveness of operational
business processes, helping
business and IT to align more
effectively on what matters most
by monitoring every business
process transaction as it crosses
application, departmental and
organizational boundaries.
System Availability
Management
Lets you seamlessly deploy
and maintain an enterprise
inf ra s t r u c t ure m o nit o r in g
solution to achieve 100-percent
coverage across an Enterprise
Management Systems or uses
HP SiteScope to collect and
monitor system availability and
performance data from across
your entire enterprise.
Discovery and
Dependency Mapping
Provides real-time visibility into
the dynamic relationships
bet ween applications and
the underlying infrastructure. It
maintains a topology map that
enables you to quickly assess the
business impact of IT issues.
Diagnostics
Helps you achieve 24x7
application availability and
performance in production
and ensures go-live readiness
in pre-production environments
with a single unified solution
across the lifecycle.
Transaction Vision
Tracks and measures individual
transactions as they progress
through your enterprise and
provides the convergence
between low-level systems and
network monitoring and high-
level business process monitoring
to complete your business
service management strategy
and link your IT objectives with
your business objectives.
■ against a catalog of approved
■ ■■■■■■■■■■
■ Critical Capability Description
■ Software Asset Management
■ Product Name
■ best-practice, proactive way to
■ Product Description
■ Module Name
■ Module Description
■
ITIL Service
Desk
IT Service
Management
Consolidated
service desk
Manage service
operations processes
Self service catalog
and knowledge
Continual service
improvement
Asset management
Client automation
(change execution,
compliance, audit)
RBA ITSM
Operations Management
■ ■■■ ■■■
Helps your enterprise optimize
infrastructure management
across IT domains and provide
a reliable technology foundation
to your business and application
teams.
Operations Management
Provides a “single pane of glass”
for integrating and correlating
availability, event and system
per formance information.
Service impact views map IT
infrastructure components to
applications and processes—
providing quick problem resolu-
tion and insight into the business
impact of potential problems.
Extensive discovery and depen-
dency mapping automation
enables service-model genera-
tion and self-configuration.
Consolidated Reporting
Provides management reporting
solution that aggregates data
collected by individual HP
software products. Delivers
on-demand, historical and
scheduled reports that enable
you to prove your IT service
quality levels to both your IT and
business managers.
Service Impact Management
Provides an essential link to bring
databases and applications
under control with instant intel-
ligence and show the business
impact of failures in the applica-
tion quality of service.
Server and Storage
Infrastructure Management
Enables sharing consolidated
and relevant IT management
information by consolidating
data from multiple domain tools,
allowing you to provide your
business and service managers
with end-to-end views into the
health of your infrastructure
services.
System Performance
Management
Enables you to perform in-depth
examinations of resource utiliza-
tion and performance trends of
applications, physical and virtual
systems and services. Helps you
proactively detect and isolate
performance bottlenecks using
individual metrics or combina-
tions of metrics that can be
defined using both thresholds
and duration
Application Infrastructure
Management
Simplifies the creation and
maintenance of busines s
ser vice views within
Operations M anagement
to enable business-focused
impact and root-cause analysis
for operational incidents, while
consolidating systems and
managed services information
in a single place.
Critical Capability
Network Management
■ ■■■■■■■
Delivers Network Lifecycle
Management by providing
automation across the network
lifecycle phases of Plan, Deliver
and Operate, breaking down
IT silos and working across
strategy, planning, service desk
and change management
Network Fault and
Availability Management
Provides intelligent root cause
analysis to maximize network
availability and performance
through a vast amount of automa-
tion including event correlation
and monitoring of networks to
ensure maximum efficiency and
productivity of IT staff.
Network Change
and Configuration
U nifie d au t o ma tio n an d
workflows for network fault,
availability, performance and
change and configuration
management via advanced
integrations.
Network Performance
and Planning
Address the top priorities of
maximizing network availability,
performance, staff efficiency and
operating expenses, assisted
by automating the process of
developing a hyper-accurate
topology of physical networks,
virtual network services and the
complex relationships between
them.
Network Plug-Ins
For managing advanced services
such as IP Telephony, MPLS and
IP Multicast on devices from
Network Run Book
Automation (OO)
Delivers real-time visibility,
automation, and control of your
ever-changing network, allowing
you to achieve compliance and
measurable cost savings while
immediately addresses critical IT
issues by simplifying the manage-
ment of complex, distributed,
multi-vendor networks.
WAN Optimization
Provides industry-leading service
management for Frame Relay
environments for both fault and
performance monitoring of
Frame Relay networks through
comprehensive management
showing your IT operators the
health, availability and perfor-
mance trends for your devices.
Client Management
■ ■ ■ ■■■■■■■■■
Provide visibility on the state of
client devices, automate change
and IT processes across the
lifecycle, and continually enforce
security and compliance via
automated patch management,
compliance content, reporting,
and identit y-based policy
management
Operations Orchestration
Automates IT processes, such
as incident resolution, change
orchestration and routine mainte-
nance tasks, in a standardized
and documented manner to
enforce ITIL and compliance.
Live Network
Delivers daily content updates
through security and compliance
services allowing you to immedi-
ately assess and rectify security
and policy violations that affect
your IT environment, enhancing
the security and compliance.
Client Automation
Automates processes across
the lifecycle, provides visibility
into the state of client devices,
regardless of physical location,
and makes sure that the right
software and configurations
are maintained. More complex
environments are served with
desired-state automation,
heterogeneous environment
suppor t, high scalabilit y
and identity-based policy
management
Inventory Manager
Allows you to discover and
take inventory of devices and
device attributes. Inventory and
software utilization reports,
including Windows ® Vista ®
readiness reports, can all be
accessed directly through the
console to gain visibility and
control over devices on the
network.
Usage Manager
Monitors the utilization of every
application on all of your client
devices. With direct visibility
into the location, frequency,
version status and trends of
software use, your IT organi-
zation can reduce cost by
decreasing excess user license
costs and can reduce risk by
monitoring incorrect usage of
software.
OS Manager
Automatically provisions
and maintains the right
operating system for each
device as prescribed by
policies. Whether the device
is provisioned from bare
metal or migrated to a new
operating system, such as
Microsoft Windows Vista,
the OS Manager creates
images, provisions them
according to policies and
manages the operating
systems t hroughout t he
entire lifecycle.
Patch Manager
Provides complete lifecycle
management of patches,
service packs and hot fixes,
including discovery, download
and collection, testing, conflict
analysis and vulnerability
assessment, targeting, deploy-
ment and continuous enforce-
ment. By automating patch
management, deployment
time is decreased from months
to days, thereby reducing the
risk of security vulnerabilities.
Application Manager
Monitors the utilization of
every application on all of
your client devices. With direct
visibility into the location,
frequency, version status and
trends of software use, your IT
organization can reduce cost
by validating that old versions
of software have been phased
out.
Settings Manger
Centralized policy administra-
tion so admins can manage
multiple directory services from
a single console and quickly
identify directory objects,
including policy assignment
for each managed object.
Data Center Automation
Enable IT organizations to
automate the management of
every part of your infrastructure,
including ser vers, net work
devices and other assets. It is
specifically designed to meet the
needs of large, heterogeneous,
geographically distributed
environments.
Operations Orchestration
An innovative run-book automa-
tion platform that enables IT
teams to automate the triage,
troubleshooting and repair of
incidents and alerts as well
as change and configuration
management and repetitive
maintenance tasks.
Server Automation
Enables you to automate
across the complete opera-
tional lifecycle of servers and
software, including bare-metal
provisioning, patch manage-
ment, software deployment,
configuration management,
code deployment and rollback,
and audit and compliance. It
manages Microsoft® Windows®,
Solaris™, Linux (Red Hat and
SuSE), AIX and HP-UX systems.
Network Automation
Delivers network change and
configuration management by
providing real-time visibility,
automation and control and
for net wor k compliance,
security and measurable cost
savings. It supports thousands
of device types from more than
60 vendors including Cisco,
Foundry, Nortel, Juniper, Check
Point and Extreme.
Storage Automation
Pr o v i d e s co m p r e h e n si v e
service-to-storage visibility and
automation.
A single management interface,
with integrated heterogeneous
functionality for storage area
network (SAN) management,
storage resource management,
provisioning, back-up reporting,
usage metering and application
management.
Supplies application centric
visibility and lets you drill down
from host to storage infrastruc-
ture. It enables you to visualize
the server-to-storage supply
chain for fast troubleshooting
and impact analysis, and gives
you global visibility and utiliza-
tion of your reporting storage
infrastructure.
Service Automation Reporter
A flexible reporting engine
for data centers that offers
seamless change automation
that automatically populates
and maintains all of your infra-
structure configuration items
(CIs), their detailed attributes
and their interdependencies.
Pre-defined compliance reports
enable your IT organization
to analyze and report against
compliance goals and to create
ad hoc, structured and historical
trend-analysis reports. It also
records all operational data
associated with changes for
rapid infrastructure auditing.
Service Automation Visualizer
Supplies a complete, global,
interactive picture of your
environment, including all
ser vers, software, network
devices, storage, configura-
tions and interdependencies.
This visual environment enables
you to automate change and
compliance management and
break down operational silos for
efficiency, faster mean time to
repair (MTTR) and simpler imple-
mentation of best practices.
Live Network
Delivers daily content updates
through security and compliance
services for Server Automation
and Net work Automation,
allowing you to immediately
assess and rectify security and
policy violations that affect your
IT environment, enhancing the
security and compliance of your
IT infrastructure.
Business Technology
Optimization
Capability Map
Technology for better business outcomes
Configuration Management Service Management
Database (CMDB)
■ ■■■■■■■ ■ ■■ ■■■■
A Configuration Management A comprehensive, ITIL-based
Database for enterprise IT organi- IT service, asset and identity, and
zations to capture, document, access-management solution.
and store the service depen-
dencies and associated infra-
structure that support business
services.
Universal CMDB Decision Center
Provides impact analysis, Helps to drive rapid tactical
change tracking and reporting and strategic decisions based
capabilities to transform on quantitative busines s
CMDB data into comprehen- intelligence
sible, actionable information
that helps answer critical IT Performance Analytics
questions and solve business
Provides advanced reporting
problems and is based on
and scorecards for key service
three key elements:
and asset management
processes. It provides for the
Data Model
historical analysis of data to
Supporting both physical identify performance trends
elements, such as servers, relevant to the delivery of service
network, storage and software, to the business.
and logical elements—such
as business services, VPNs, Business Impact Analytics
end users and service-level
Helps your CIO understand the
agreements—necessary to
financial ramification of business
map fully the business service
downtime.
infrastructure.
Decision Optimization
Visualization and Mapping
Creates visibilit y into the
Providing easy-to understand
infrastructure that helps you
maps so that multiple audiences
understand how investments will
can use the information effec-
affect availability and service
tively with out-of-the-box and
levels.
customizable ways to visualize
infrastructure in a logical and
intuitive manner. Service Manager
Orchestrate and automate key
Data Federation
IT processes across process
Allows for multiple data domains
repositories with reconcilia-
tion capabilities that enable Help Desk
businesses to leverage existing
Automates the entire service-
data stores.
desk and incident-management
lifecycle
Discovery and Dependency
Mapping Service Level Management
Provides real-time visibility Documents and automates the
into the dynamic relationships management of response times
between applications and and availability for services
the underlying infrastructure, delivered to the business.
maintaining a topology map
that enables you to quickly Change Management
assess the business impact of
Delivers change process automa-
IT issues.
tion with greater usability,
workflow and integration.
Object-oriented code base
allows specific Configuration
Decision support that ties the
Items (CIs) to be discovered
change planning and analysis
using a library of discovery
process with operational change
patterns that can capture:
execution to make informed
approval decisions.
High-level applications and their
components like SAP®, Siebel,
Knowledge Management
Citrix and MQ Series
Offers a consolidated approach
to knowledge sharing within and
J2EE or .NET components and
interdependencies outside the organization.
Request Management
Database components such as
tablespaces, users and jobs
Service point for customers and
employees to interface wit h IT
Software assets such as installed
products and patches
Catalog Management
System resources such as servers, Provides a one-stop shopping
CPUs, memory, network interfaces service catalog for customers
and storage devices and employees to interface
with IT.
Network devices such as routers,
switches, load balancers, switch
Asset Manager
ports, VLANs and firewalls
Gives IT providers a financial
system of record, where cost
Release Control
Management of IT goods and services are
measured, optimized and
Provides comprehensive and
then passed onto users of IT
objective information that helps
goods and services through
make more informed business
chargeback.
decisions and reduce the risk
of change as well as providing
Asset Portfolio Management
the visibility you need to quickly
and efficiently decide how and Provide complete financial
when to deploy changes by: visibility into the underpinning
assets that support relevant
Providing a global view into business services.
upcoming changes
IT Financial Management
Automating impact analysis to
En a b l e s t h e c a p t u r i n g,
understand the effect on business
monitoring and tracking of all
services
costs associated with assets -
including acquisition, servicing,
Notifying all key stakeholders
upgrade and disposal costs - for
for input before a decision can
the entire asset lifecycle.
be made
Contract Management
Consolidate demand across
multiple sources Manages the entire lifecycle of
contracts, from tracking the terms
Analyze change impact and detect and conditions to renewal and
collisions disposal.
Identify unauthorized changes Procurement
Automates and streamlines the
Create a virtual CAB
entire request lifecycle. It verifies
each request against corporate
Display a forward schedule of
approval standards by checking
change for insight
assets.
Maintain an audit trail for
compliance
Provides a straightforward,
manage contracts, entitlements,
licenses, state of compliance
and more.
© 2008 Hewlett-Packard Development Company