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Samsung Smartphone, founded by Andy Rubin with experience in the Smartphone market. Now,
overall Smartphone sales have been high and profitability has increase by launching Samsung
Galaxy series. The estimated size of the market for multifunction Smartphones is 1.8 billion, with
7.3% growth expected within 3 years. To gain market share more in this environment, Samsung must
carefully target specific market segments.
Top Smartphone Operating Systems, Forecast Market Share and CAGR, 20132017
Smartphone OS
2017 Market
Android
Ios
75.3%
16.9%
Share
68.3%
17.9%
Windows Phone
BlackBerry OS
Others
Totals
3.9%
2.7%
1.2%
100.0%
10.2%
1.7%
1.9%
100.0%
Market Description:
Samsungs market consists of consumers and business users who need to conveniently store,
communicate, and exchange information on the go. Specific segments being targeted during
the first year include professionals, students, corporations, entrepreneurs, and medical users.
Smartphone purchasers can choose between models based on three different operating
systems, first one created by Apple (ios), Second one created by Microsoft (Windows) and
third one created by Google (Android). Samsung licenses the market dominant Apple system
because thousands of software applications and hardware peripherals are compatible with
this system.
Product Review:
Our next product, Alien O1, offers the following standard features:
4GB RAM
Android 4.4 (KitKat)
5 inch 1080p Super AMOLED Plus display
2900 mAh Li-ion Battery
CPU - Quad-core 2 GHz GPU
16-core processor, manufactured at 20nm scale
16 megapixel Camera front 2 M.P.
Fingerprint Reader
Eye Scanner
The Galaxy s5 specs will slot in the trend of the 2014 smartphone market. Its display will probably
not go beyond the 5 inch threshold, as a display larger than 5 inches would make the Galaxy s5 a
tablet, & Samsung doesnt need to get on Galaxy Notes propriety. The resolution will even be
sucked at full HD, because, for the time being, theres no need of a higher resolution.
Targeted Segment
Customer Need
Corresponding
Professionals
Feature/Benefit
Stay in touch while on the Wireless e-mail
(consumer Market)
go.
conveniently
send
to
and
(consumer Market)
on the go.
hands recording
New design.
Corporate users
(Business Market)
available Software.
Entrepreneurs
(Business Market)
Update,
access,
Medical users
(Business Market)
recording and
exchange of information to
reduce
paperwork and increase
productivity
Camera:
The camera of Alien O1 will be 16-megapixel that uses optical image stabilization technology. The
improved camera sensor could help you take better pictures on the go.
call. Samsungs ChatON application already allows one-way conference calls so it seems like the
next logical step for the app.
The images below show multi-party conferencing in progress.
Competitive Review:
Model
Features
Price
$ 649.00
LG
Sony
Xperia Z1
Apple: Apple is targeting business markets with its iPhone 5s, many with wireless capabilities to
accommodate corporate users. For extra security, one model allows access by fingerprint match as
well as by password.
Google: There are some spectacular features of Google Nexus 5 that can attract customers. Android
4.4 KitKat is the latest operating system from Google. Google Nexus 5 has a Qualcomm
Snapdragon 800 2.26 GHz speed processor which should easily make the smartphone one of the best
Android device in the market for its performance and specifications.
LG: LG has launched its latest flagship smartphone, the G2. The LG G2 sports a 13.0-megapixel
rear camera with Optical Image Stabilisation and a 2.1-megapixel front shooter. LG's latest flagship
runs Android Jelly Bean 4.2.2 and is powered by a 3,000mAh battery.
Sony: Sony kicked off its CES 2014 campaign with the launch of the Xperia Z1 Compact, which is a
mini-variant of the company's flagship smartphone, the Xperia Z1. It is Water-resistant phone.
Distribution Review:
Alien O1 will be distributed through a network of select store and non-store retailers in the
top markets. We are expecting about 15 million sales in first month that will break our
previous record of selling 10 million of Galaxy s4. Among the most important channel
partners being contacted are:
Electronic specialty stores: Best Buy and Best Buy Mobile, Costco, RadioShack, Sams
Club, Staples, Target, and Wal-Mart will carry Alien O1 in their stores.
competition. Table A1.3 summarizes the main strengths, weaknesses, opportunities, and threats
facing Alien O1
Weakness:
Heavier than most competing
model.
Strengths:
Sumsung
Galaxy s5
Threats:
Increasing competition.
Downward pricing pressure.
Opportunities
Threats: The competitors of Samsung increasing day by day. Apple, Nokia, Sony, Google Nexus
and LG are the most powerful competitor.
First-year Objectives
During the Alien O1 initial year on the market, we are aiming for a 5 percent share of the U.S. cell
phone market through unit sales volume of 350,000.
Second-year Objectives
Our second-year objectives are to achieve a 10 percent share based on sales our models and to
achieve break-even early in this period.
Issues:
One major issue is our ability to establish a well-regarded brand name linked to a meaningful
positioning in U.S.A market. We will have to invest heavily in marketing to create a memorable and
distinctive brand image projecting innovation, quality, and value in USA market. We also must
measure awareness and response so we can adjust our marketing efforts if necessary.
Marketing Strategy:
Alien O1 marketing strategy is based on a positioning of product differentiation. Our primary
consumer target is upper income professionals who need one portable device to coordinate their busy
schedules and communicate with family and colleagues. Our secondary consumer target is graduate
students who need a multifunction device. This segment can be described demographically by age
(2030) and education status. Our primary business target is mid- to large-sized corporations that
want to help their managers and employees stay in touch and input or access critical data on the go.
This segment consists of companies with more than $100 million in annual sales and more than 250
employees. A secondary business target is entrepreneurs and small business owners. We are also
targeting medical users who want to reduce paperwork and update or access patients medical
records. Each of the four marketing mix strategies conveys Samsung differentiation to the target
market segments identified above.
Positioning:
Using product differentiation, we are positioning the Alien O1 as the most versatile, convenient,
value-added model for personal and professional use. The marketing strategy will focus on the Eye
Scanner system as the main feature differentiating the Alien O1.
Product Strategy:
The Alien O1, including all the features described in the earlier Product Review section, will be sold
with a one-year warranty. We will introduce a more compact, powerful high end model (Samsung
Galaxy s6) during the following year, with more features. Building the more customer is an integral
part of our product strategy. The brand and logo will be displayed on the product and its packaging,
and reinforced by its prominence in the introductory marketing campaign.
Pricing Strategy:
The Alien O1 will be introduced at $750 wholesale and $850 estimated retail price per unit. We
expect to lower the price of this first model when we expand the product line by launching the
Samsung Galaxy s6, to be priced at $900 wholesale per unit. These prices reflect a strategy of (1)
attracting desirable channel partners and (2) taking market share from Apple.
Distribution Strategy:
Our channel strategy is to use selective distribution to have Alien O1 sold through well-known stores
and online retailers. During the first year, we will add channel partners until we have coverage in all
major U.S. markets and the product is included in the major electronics catalogues and Web sites. In
support of our channel partners, Samsung will provide demonstration products, detailed specification
hand-outs, and full-colour photos and displays featuring the product. We will also arrange special
trade terms for retailers that place volume orders.
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Marketing Research:
Using research, we are identifying the specific features and benefits that our target market segments
value. Feedback from market tests, surveys, and focus groups will help us to develop the Samsung
Galaxy s6. Finally, we will use customer satisfaction studies to gauge market reaction.
Marketing Organization:
Samsungs chief marketing officer in USA Richardson, holds overall responsibility for marketing
strategy and direction. Samsung has hired Worldwide Marketing to handle national sales campaigns,
trade and consumer sales promotions, and public relations efforts.
Action Programs:
The Alien O1 will be introduced in March. Following are summaries of the action programs we will
use during the first six months of next year to achieve our stated objectives.
February
We will initiate a $800,000 trade sales promotion campaign to educate dealers and generate
excitement for the product launch in March. We will exhibit at the major consumer electronics trade
shows and provide samples to selected product reviewers, opinion leaders, and celebrities as part of
our public relations strategy. Our training staff will work with sales personnel at major retail chains
to explain the Alien O1s features, benefits, and competitive advantages.
March
We will start an integrated print/radio/Internet campaign targeting professionals and consumers. The
campaign will show how quickly Alien O1 users can accomplish tasks using Eye Scanner. This
multimedia campaign will be supported by point-of-sale signage as well as online-only specials.
April
As the multimedia advertising campaign continues, we will add consumer sales promotion tactics
such giving away leather carry-cases as a premium. We will also distribute new point-of-purchase
displays to support our retailers.
May
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We will hold a trade sales contest offering prizes for the salesperson and retail organization that sells
the most Alien O1s during the 4-week period.
June
We plan to roll out a new national advertising campaign this month. The radio ads will feature Eye
Scanner and Fingerprint Reader system to operate their Alien O1. The print ads will show these
celebrities holding their Alien O1.
July
Our radio campaign will add a new voice-over tag line promoting the Alien O1 as a graduation gift.
We will also exhibit at the semi-annual electronics trade show and provide channel partners with new
competitive comparison hand-outs as a sales aid. In addition, we will tally and analyse the results of
customer satisfaction surveys for use in future promotions and to provide feedback for product and
marketing activities.
Budgets:
Total first-year sales revenue for the Alien O1 is projected at $180 million, with an average
wholesale price of $750 per unit and variable cost per unit of $650 for unit sales volume of 940,000.
We anticipate a first-year profit of up to $100 million on the Alien O1 model. Break-even
calculations indicate that the Alien O1 will become profitable after the sales volume exceeds
765,500, early in the products second year. Our break-even analysis of Alien O1s product assumes
per-unit wholesale revenue of $750 per unit, variable cost of $650 per unit, and estimated first-year
fixed costs of $76,550,000
Based on these assumptions, the break-even calculation is:
$76,550,000/ ($800-$650) = 765,500 units.
Controls:
We are planning tight control measures to closely monitor quality and customer service satisfaction.
This will enable us to react very quickly in correcting any problems that may occur. Other early
warning signals that will be monitored for signs of deviation from the plan include monthly sales (by
segment and channel) and monthly expenses.
Sources:
www.samsung.com
www.wikipedia.org
www.cnet.com
www.cnn.com
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www.indiatimes.com
www.forbes.com
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