Release Notes

VidyoDesktop
for Windows, Mac OS, and Linux

Version 3.3 (27)

August, 2014
Doc. Rev A

Important: Please review the list of known issues and limitations before installing.

2014 Vidyo, Inc. all rights reserved. Vidyos technology is covered by one or more issued or pending United States patents, as more fully
detailed on the Patent Notice page of Vidyo's website http://www.vidyo.com/about/patent-notices/, as well as issued and pending international patents. The VIDYO logotype is a registered trademark of Vidyo, Inc. in the United States and certain other countries, and is a trademark
of Vidyo, Inc. throughout the world. VIDYO and the Vidyo family of marks are trademarks of Vidyo, Inc. in the United States and throughout the
world.

Doc. Rev A

August, 2014

Welcome to VidyoDesktop for Windows, Mac OS, and Linux

Version 3.3 (27)
Whats New in this Release
Usability and User Interface Improvements
Enables users to define how they join conferences:

With their camera, speakers, and/or microphone muted.

With their screen shared, and with audio and video muted.
Supports 4K decoding for up to 4 x 1080p streams.
The favorites lists and the search results now group all of a user's owned rooms inside that user's pop-up screen.
Adds support for the Dutch language.
Includes additional features when running VidyoPortal/VidyoRouter version 3.2 or later:

An improved HTML Control Meeting page (also available with VidyoPortal version 3.1).
Ability to display a customer-configured banner upon login.
DSCP tagging for signaling enhancements (in Windows environments only).
For more information about these three features, refer to the VidyoConferencing Administrator
Guide, version 3.2 or later.

Important Limitations and Considerations before Installing VidyoDesktop Version

3.3 (27)
Local port 63457 must be open for the skip software update function to work properly.

Welcome to VidyoDesktop for Windows, Mac OS, and Linux Version 3.3 (27)

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August, 2014

Compatibility
To determine which version of the VidyoPortal your VidyoDesktop is compatible with, click Compatibility
Matrix, log in to your account on the Vidyo Support Center, and refer to the Software Compatibility Matrix.
The following table defines the compatibility between VidyoDesktop version 3.3 and OS platforms.
VidyoDesktop

Compatible Platforms

3.3

Windows:
Windows XP 32-bit version
Windows 7 32-bit and 64-bit versions
Windows 8 32-bit and 64-bit versions
Windows 8.1 32-bit and 64-bit versions
Mac OS:
Mac OS 10.6 10.9.5
Linux:
Ubuntu 12.04, 13.10. 14.04
Redhat Linux 6.5, 7.0
OpenSUSE 12.3, 13.1
Fedora 19, 20
Debian 7
Scientific Linux 6.4, 6.5

Compatibility

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August, 2014

Resolved Issues
The following table lists the issues resolved in VidyoDesktop version 3.3 (27) since VidyoDesktop version
3.0.4.
ID Number

Component

Issue

Resolution

When a language was changed to Dutch

or Portuguese, the word status was
translated incorrectly.

When a language is changed to Dutch or

Portuguese, the word status is now
translated correctly.

VD-7567

VidyoDesktop was unable to add a Legacy device into a Vidyo meeting.

Legacy devices can now be added to

Vidyo meetings.

VD-7155

When conferencing on Display2, the

toolbar appeared on Display1.

The toolbar now appears on the correct

display.

VD-7151

When there was high CPU usage, using

proxy alarm appeared and VidyoDesktop crashed.

The using proxy alarm no longer appears when there is high CPU usage,
and VidyoDesktop no longer crashes.

VD-7086

When on a call with VidyoDesktop, high

CPU usage was observed and the conference crashed.
After logging in to the VidyoPortal, the
User Status appeared red to the user
but green to other users.
When joining a direct call, VidyoDesktop
occasionally crashed.
When sending a message on chat with
text between <>, the text did not appear.
When the /library/logs/Vidyo Desktop
folder owner was changed to root, login
attempts failed.
After installing UVD_3.3.0_001, the version update notification showed invalid
characters.
When connected certain customer portals, a guest link did not work.
When sharing a full screen display on
four displays, VidyoDesktop disappeared.
When sharing a full display, the VidyoDesktop icon was missing.
When logging into VidyoDesktop from a
normal user account, VidyoDesktop did
not start.

When on a call with VidyoDesktop, high

CPU usage no longer causes the conference to crash.
After logging in to the VidyoPortal, the
User Status appears green.

VidyoDesktop
Languages
VD-1197

VidyoDesktop General

VD-6140

VD-6326
VD-6303

VD-5261
VD-5101

VD-5098
VD-5085
VD-5083
VD-4715

Resolved Issues

When joining a direct call, VidyoDesktop

no longer crashes.
When sending a message on chat with
text between <>, the text now appears.
When the /library/logs/Vidyo Desktop
folder owner was changed to root, login
attempts succeed.
After installing UVD_3.3.0_001, the version update notification did not show
invalid characters.
Guest links now work on all portals.
When sharing a full screen display on
four displays, VidyoDesktop no longer
disappears.
When sharing a full display, the VidyoDesktop icon is no longer missing.
When logging into VidyoDesktop from a
normal user account, VidyoDesktop
now starts.

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ID Number

August, 2014

Component

Issue

Resolution

When there was an invalid certificate on

the VidyoRouter, VidyoDesktop joined
the conference and reported a secure
connection.
When Full Screen button was selected
and on mouse hold was moved to a different area, VidyoDesktop crashed.

When there is an invalid certificate on

the VidyoRouter, VidyoDesktop does
not join the conference and report a
secure connection.
When Full Screen button is selected
and on mouse hold is moved to a different area, VidyoDesktop no longer
crashes.

After ending a call, the Contacts list did

not refresh.

After ending a call, the Contacts list now

refreshes.

VD-5264

When plugging in USB speakerphones

on a Windows 8.1 machine, the audio
quality was noisy and static.

When plugging in USB speakerphones

on a Windows 8.1 machine, the audio
quality is now clear.

VD-4534

When using some USB speakerphones

on Windows 8.1, degraded audio quality
was observed.
When attempting to join another users
room, Unable to join conference
room error message appeared.

When using some USB speakerphones

on Windows 8.1, degraded audio quality
is no longer observed.
When attempting to join another users
room, Unable to join conference
room error message no longer appears.

VD-7097

When joining a conference from a guest

link, VidyoDesktop crashed.

When joining a conference from a guest

link, VidyoDesktop no longer crashes.

VD-7072

When conferencing or joining a conference on various Mac versions, VidyoDesktop crashed.

When conferencing or joining a conference on various Mac versions, VidyoDesktop no longer crashes.

VD-5099

When applying Disconnect All from the

Control Meeting page, VidyoDesktop
crashed.

When applying Disconnect All from the

Control Meeting page, VidyoDesktop no
longer crashes.

VD-4584

When making a direct call, VidyoDesktop crashed.

When making a direct call, VidyoDesktop no longer crashes.

VD-2981

When using Mac OS v10.9x, the Echo

Cancellation function took too long to
be effective.

When using Mac OS v10.9x, the Echo

Cancellation function now is immediately effective.

When using Ubuntu 14.04, VidyoDesktop crashed on start up.

When using Debian 7, black video windows showed up for all participants in
the VidyoDesktop conference.
After downloading the installer on Fedora 20, the upgrade failed.

VidyoDesktop no longer crashes on Ubuntu 14.04.

Video windows are no longer black on
Debian 7.

VD-4705

VD-4699

VD-4235
VidyoDesktop
Windows

VD-3016

VidyoDesktop
Macintosh

VidyoDesktop
Linux
VD-7249
VD-7247
VD-7013

Resolved Issues

After downloading the installer on Fedora 20, upgrades succeed.

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ID Number

August, 2014

Component

VD-6329
VD-6323

VD-6316
VD-6287

VD-5333
VD-4312

Resolved Issues

Issue

Resolution

When running Ubuntu 12.10, VidyoDesktop did not transmit video and/or
crashed.
When a user clicked a guest link, the
VidyoPortal offered to install the incorrect VidyoDesktop client.
When conferencing on VidyoDesktop,
the self-view screen appeared blue.

When running Ubuntu 12.10, VidyoDesktop now transmits video.

When conferencing on Ubuntu 13.10, a

clicking noise was heard when others
spoke.
After clicking on the email button on
VidyoDesktop, the email invitation was
garbled.
When using Linux PULSE audio, audio
stopped working during a conference.

When a user clicks a guest link, the

VidyoPortal offers to install the correct
VidyoDesktop client.
When conferencing on VidyoDesktop,
the self-view screen no longer appears
blue.
When conferencing on Ubuntu 13.10, a
clicking noise is no longer heard when
others speak.
After clicking on the email button on
VidyoDesktop, the email invitation is
not garbled.
When using Linux PULSE audio, audio
no longer stops working during a conference.

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August, 2014

Known Issues and Limitations

The following table lists the known issues in VidyoDesktop version 3.3 (27).
ID Number

Component

Issue

Suggested Workaround

VidyoDesktop
Languages
When viewing the UI in languages other than English, you
may see that some text is not translated, some text is
garbled, some labels overlap or are truncated, and/or
some text is incorrectly translated.
VidyoDesktop
General
VD-7692

VD-7561

VD-7555
VD-7552
VD-7068
VD-6317

VD-6314
VD-6295
VD-6293
VD-6280

VD-5992
VD-5933
VD-5927

VD-5921

Known Issues and Limitations

When using two displays, after connecting to a room with

the Share screen upon connection box checked, if you
do not choose a screen to share or choose the exit share
screen option, you cannot see your conference.
In order for VidyoDesktop to decode 4K, the Max Bandwidth setting on the VidyoPortal Admin portal Groups >
Manage Groups page must be set to at least 15 Mbps.
When in the middle of a conference, VidyoDesktop
crashed.
After exiting a call, a share is still visible and does not disappear until VidyoDesktop is quit.
When moving VidyoDesktop Contacts list to the desktop,
users Room Page does not close.
When installing VidyoDesktop from a Guest Link after
closing the browser, you are unable to connect to the
room referenced in the guest link.
If two users have the same display name, clicking the toggle screen share option only shows one display name.
When using VidyoDesktop on a ThinkPad X1 laptop, high
CPU usage has been observed.
When searching for & in the search field of the Contacts
list, the search list is empty.
After reverting back to VidyoDesktop 3.0.4 from Main
from VidyoDesktop 3.2 without chat, VidyoDesktop
crashes when attempting to join or start a call.
While HardEndPoint is in camera privacy mode during
FECC, the Error message does not appear.
When plugging in Jabra 410 during a call, VidyoDesktop
crashed.
When an LDAP Tenant enters their correct username and
password on the FLEX interface, an Invalid Username or
Password message appears.
When an LDAP user is disabled or deleted from the server, the appropriate error message when any operation is
performed does not appear in VidyoDesktop.

Close the application or

try to click the End Call
button on the toolbar.

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ID Number

August, 2014
Component

VD-5782
VD-5115
VD-5094

VD-5090
VD-5084
VD-5081
VD-5078
VD-4806
VD-4805

VD-4793

VD-4788
VD-4769
VD-4748
VD-4746
VD-4703
VD-4692
VD-4687

VD-4673
VD-4592
VD-4590

Known Issues and Limitations

Issue

Suggested Workaround

After successfully upgrading to the Latest version of

VidyoDesktop, the Contacts list appears in the background.
When sharing a display that VidyoDesktop is on, the conference becomes full screen.
On Windows and Mac, after setting screensaver display
time to 1 minute on one user and disabling auto answer
on a second user, making a P2P call does not wake up the
original user from screen saver mode.
When conferencing on Main, the call gets dropped after
1-2 seconds.
When upgrading VidyoDesktop, hitting Cancel in the popup window does not dismiss the window.
When making an IPC call to a user that does not exist,
improper error message appears.
When an unanswered call is made from a Legacy user to a
VidyoDesktop user, improper error message appears.
When sharing a document during a conference, if the
conference size changes, the share appears black.
After logging out of VidyoDesktop and joining a conference using a guest link, right-clicking on the VidyoDesktop
icon gives more than two options.
After removing the Network cable from the PC for more
than 60 seconds, the VidyoDesktop icon appears as online
and the Network connection lost message does not
appear.
If VidyoDesktop is closed at any point, it takes over 30
seconds to log back in.
After moving to another window on the system during a
conference, only share and self-view appear.
When a Room is locked from Control Meeting, rightclicking on the VidyoDesktop icon does not give the Unlock option and the Lock option is not grayed out.
When joining a conference without a Camera or Audio
device connected, no error message appears.
When making a call with no lines available, improper error message appears.
When the functionality is disabled via the Control Meeting page, user actions take control on microphone and
camera after releasing the controls.
After creating 12 public rooms as an existing user, the
user is unable to send an email invite for all of their own
rooms.
When searching in Show Participant windows, search criteria do not return the proper results.
While in a conference, clicking on the Check for Updates tab allows you to upgrade.
When clicking on the quit option during a conference, the
warning message does not appear.

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ID Number

August, 2014
Component

VD-4512

Issue
When VidyoDesktop comes to the foreground, is clicked
on, or disconnects from a call, the Contacts list is not refreshed.
When running VidyoDesktop, some users have observed a
spike in CPU resource usage after starting meetings.
When sizing the In Conference window smaller than the
floating toolbar, Control Meeting and DTMF Keypad buttons are obscured.

VD-4437
VD-4401

VD-4395

Suggested Workaround

Maximize the In Conference window to use

the Control Meeting
and DTMF Keypad buttons.

The original name of Calisto P800 Series changes to Calisto 800 Series.
The original name of Plantronics C435-M changes to
Plantronics C435.
When launching VidyoDesktop, the Starting Up dialog
box appears for 90 seconds before showing the Login
screen.
When AGC is turned on, mic level adjustments are permitted on Windows and Mac.
When a P2P call is answered, the Call to and Call from
messages do not appear.
When setting the UDP port rang, the Upper Boundary is
lower than the Lower Boundary.
When a share is undocked, sharing a new share causes
the old share to become docked.

VD-4393
VD-4062
VD-3739
VD-3598
VD-3578
VD-3162
VidyoDesktop
Windows
VD-7077
VD-6415
VD-6302

VD-6276
VD-4815
VD-4813
VD-4090
VD-3675
VD-2632

Known Issues and Limitations

When the conference window is on top of a shared file,

the shared file flickers and appears black.
When conferencing on a desktop with Logitech c920 with
both AGC and AEC configured, audio volume goes up and
down.
When using VidyoDesktop on Thinkpad X1 Carbon laptop,
within the same window, the text size differs in different
areas.
After changing the settings in the Configuration page, the
Apply and Save buttons are grayed out and cannot be
clicked.
While in an ongoing conference, the PC sometimes goes
in to screen saver lock mode.
When clicking the Reset Password button, the FLEX page
appears and you have to click reset password again.
When accessing VidyoDesktop from a Microsoft Surface 2
tablet, a "Microphone not started" error appears.
When installing VidyoDesktop with Chinese Traditional
selected as the default language, Chinese Simplified appears instead.
After selecting any foreign language, tool tips still appear
in English.

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ID Number

August, 2014
Component

Issue

Suggested Workaround

VidyoDesktop
Windowsbased Tablets
VD-7908

On Surface 2 tablets running Windows 8.1, the Vidyo logo

appears distorted.
On Surface 2 tablets running Windows 8.1, the camera
sends video in landscape even when the tablet is in portrait because VidyoDesktop does not support rotations.
On Surface 2 tablets running Windows 8.1, two Vidyo
icons appear in the task bar.
On Surface 2 tablets running Windows 8.1, the UI appears
small.
On Surface 2 tablets running Windows 8.1, some descender and ascender letters (such as l, j, g, t, etc.) get cut
off in the UI.
On Surface 2 tablets running Windows 8.1, generating
logs takes longer than normal.
On Surface 2 tablets running Windows 8.1, scrolling
through a long list of contacts will cause the list to become distorted on the UI.
On Surface 2 tablets running Windows 8.1, the default
camera is the back camera rather than the front camera.
On Surface 2 tablets running Windows 8.1, when there is
more than one warning message, the warning triangle
may display the same message more than once.
On Surface 2 tablets running Windows 8.1, undocking
shared content causes the content to become distorted.
On Surface 2 tablets running Windows 8.1, shared content may become distorted, although at times the distortion will automatically correct itself.
On Surface 2 tablets running Windows 8.1, occasionally
the self-view button shows the incorrect status.
On Surface 2 tablets running Windows 8.1, users may
need to tap more than once to cause the toolbar to appear.
On Surface 2 tablets running Windows 8.1, the screen
may time out and go into screen saver mode during a call.

VD-7907

VD-7906
VD-7905
VD-7904

VD-7903
VD-7902

VD-7901
VD-7900
VD-7899
VD-7898

VD-7897
VD-7896

VD-7895
VidyoDesktop
Macintosh
VD-7570

VD-7556

VD-7240

Known Issues and Limitations

After unchecking Start VidyoDesktop on Login under

the Options tab of the Configuration page, VidyoDesktop
still automatically launches after logging in.
After minimizing the Configuration window and rightclicking on configuration again, the minimized window
does not appear in system tray and the configuration
window appears on a white background screen.
VidyoDesktop fails to join a conference after you switch
your network connection.

Close and then re-open

VidyoDesktop after
changing your network
connection.

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ID Number

August, 2014
Component

VD-7150

VD-7098
VD-6721
VD-6320
VD-6284
VD-5484

VD-5108
VD-5103

Issue
When using Ctrl/Cmd+L from the Configuration and Status screen while in a conference to show logs, the Logs
window appears, however, check boxes cannot be selected and the data cannot be scrolled.
When using a MacBook Pro running OSX 10.9.3, VidyoDesktop crashes have been observed.
When on the log window for any Mac OS, the column
headings do not appear.
When resizing the VidyoDesktop window, the Mac locked
and rebooted.
When not in IPC calling format, clicking on the Call button
starts a conference.
When conferencing with a Thunderbolt display connectth
ed, if a 4 user joins the call, the resolution drops from
720P30 to 640X360.
When changing the client language to Swedish, an extra
menu called UVDAPPMENU appears with menu items
that should be on the Configurations menu.
When switching the WiFi network to a different network,
VidyoDesktop crashes have been observed.

VD-5102

When conferencing on a dual display Mac, the Video Conference Panel will appear on the primary display but the
Toolbar appears momentarily on the secondary display
before finally reappearing on the primary.

VD-5095

When attempting to join a Vidyo call on VidyoDesktop on

a MacBook Pro, the machine reboots.
When using a Mac with VidyoDesktop, some users are
unable to select the microphone or adjust the settings for
the volume or microphone.

VD-5091

VD-4817
VD-4814
VD-4302

VD-3920

Known Issues and Limitations

Suggested Workaround

Close and then re-open

VidyoDesktop after
changing your network
connection.

To select the microphone, select the audio

device from the Macs
System Preferences for
Sound and then select
Same as System on
VidyoDesktop. Use the
System Preferences for
Sound to adjust the
volume or mic settings
as well.

When you minimize the application which is being shared,

the Minimization effect gets stuck in the share window.
When you attempt to join a room that is full, the appropriate error message does not appear.
After installing a new version of VidyoDesktop, a new
entry is added in the Login Items found under Users &
Groups.
After switching to full screen, the chat text box is obscured by Recording, Webcasting, and Secure Conference
icons.

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ID Number

August, 2014
Component

Issue

Suggested Workaround

VidyoDesktop
Linux
VD-7623
VD-7248
VD-7064
VD-6406
VD-6313
VD-5495

VD-5340
VD-4751
VD-4674
VD-4595
VD-4570
VD-4561

VD-4443
VD-4359
VD-4353

VD-4353

VD-4211
VD-3624
VD- 2793

Known Issues and Limitations

While in a conference with the Chrome browser open,

Chrome browser is not available for share in the share list.
When running Ubuntu 12.04, the internal speakers do not
function correctly.
While in the Sign-in window or the Contact window, the
Minimize and Maximize options do not appear.
When using Fedora 19, the AutoStart function is disabled.
After unchecking Start VidyoDesktop on Login and clicking Save/Apply, Start VidyoDesktop on Login remains
checked upon returning to the Options tab.
When running SLC 6.3 or RedHat 6.3, the VidyoDesktop
icon appears broken, and when running Fedora 18, the
icon does not exist.
When running Ubuntu 12.04, pressing Ctrl+L causes
VidyoDesktop to freeze and require force quit.
When plugging in a preferred camera, the Preferred symbol does not appear in the Device tab of the Configuration
page.
After starting a chat in a private chat window, the window
does not come to the foreground when minimized.
When using a 64-bit machine running Fedora 19, VidyoDesktop does not launch unless additional dependencies
are installed.
When running Pulse OS, the device names are categorized
into Manufacture Groups.
After configuring VidyoDesktop to use a web proxy with
authentication, but leaving the password blank, you cannot log in to the VidyoPortal.
After installing the latest VidyoDesktop application, the
Vidyo Contact Information does not appear in the About
tab of the Configuration page.
After changing the language to something non-English,
self-view still appears in English.
After clicking FECC, the camera controls are not shown,
and instead the self-view appears, conference participant
panels are not properly displayed, and results in extra
rendering instances.
When a user clicks on the FECC button on the Participant
list in the Conference Call window, the users self-view is
displayed instead of the FECC camera controls.
When using Ubuntu 12.04 64-bit, some of the controls for
the chat window may be missing (such as maximize, minimize, and close controls).
After installing VidyoDesktop and logging in, the VidyoDesktop icon appears as a gray box in the system tray.
When receiving a direct call, no ring tone alert is sounded.

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