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(from Latin commnicre, meaning "to share") is the activity of conveying information
through the exchange of ideas, feelings, intentions, attitudes, expectations,
perceptions or commands, as by speech, non-verbal gestures, writings, behavior and
possibly by other means such as electromagnetic, chemical or physical phenomena.
It is the meaningful exchange of information between two or more participants
(machines, organisms or their parts).
Communication requires a sender, a message, a medium and a recipient, although
the receiver does not have to be present or aware of the sender's intent to
communicate at the time of communication; thus communication can occur across
vast distances in time and space. Communication requires that the communicating
parties share an area of communicative commonality. The communication process is
complete once the receiver understands the sender's message.
Communicating with others involves three primary steps:
Thought: First, information exists in the mind of the sender. This can be a concept,
idea, information, or feeling.
Encoding: Next, a message is sent to a receiver in words or other symbols.
Decoding: Lastly, the receiver translates the words or symbols into a concept or
information that a person can understand.
There are a variety of verbal and non-verbal forms of communication. These include
body language, eye contact, sign language, haptic communication, and chronemics.
Other examples are media content such as pictures, graphics, sound, and writing.
The Convention on the Rights of Persons with Disabilities also defines the
communication to include the display of text, Braille, tactile communication, large
print, accessible multimedia, as well as written and plain language, human-reader,
augmentative and alternative modes, means and formats of communication,
including accessible information and communication technology. Feedback is a
critical component of effective communication.
Verbal Communication
Verbal or oral communication uses spoken words to communicate a message.
When most people think of verbal communication, they think of speaking, but
listening is an equally important skill for this type of communication to be
successful. Verbal communication is applicable to a wide range of situations,
ranging from informal office discussions to public speeches made to thousands of
people.( face-to-face, telephone, radio or television and other media.)
Non-Verbal Communication
Non-verbal communication includes body language, gestures, facial expressions,
and even posture. Non-verbal communication sets the tone of a conversation, and
can seriously undermine the message contained in your words if you are not
careful to control it. For example, slouching and shrinking back in your chair during
a business meeting can make you seem under-confident, which may lead people to
doubt the strength of your verbal contributions. In contrast, leaning over an
employees desk and invading his or her personal space can turn a friendly chat
into an aggressive confrontation that leaves the employee feeling victimized and
undervalued.( body language, gestures, how we dress or act - even our scent.)
The other important feature is the feedback cycle. When two people interact,
communication is rarely oneway only. When a person receives a message, she
responds to it by giving a reply. The feedback cycle is the same as the sender
receiver feedback noted in Figure. Otherwise, the sender can't know whether the
other parties properly interpreted the message or how they reacted to it. Feedback is
especially significant in management because a supervisor has to know how
subordinates respond to directives and plans. The manager also needs to know how
work is progressing and how employees feel about the general work situation.
The critical factor in measuring the effectiveness of communication is common
understanding. Understanding exists when all parties involved have a mutual
agreement as to not only the information, but also the meaning of the information.
Effective communication, therefore, occurs when the intended message of the
sender and the interpreted message of the receiver are one and the same. Although
this should be the goal in any communication, it is not always achieved.
The most efficient communication occurs at a minimum cost in terms of resources
expended. Time, in particular, is an important resource in the communication
process. For example, it would be virtually impossible for an instructor to take the
time to communicate individually with each student in a class about every specific
topic covered. Even if it were possible, it would be costly. This is why managers often
leave voice mail messages and interact by email rather than visit their subordinates
personally.
However, efficient timesaving communications are not always effective. A lowcost
approach such as an email note to a distribution list may save time, but it does not
always result in everyone getting the same meaning from the message. Without
opportunities to ask questions and clarify the message, erroneous interpretations are
possible. In addition to a poor choice of communication method, other barriers to
effective communication include noise and other physical distractions, language
problems, and failure to recognize nonverbal signals.
Sometimes communication is effective, but not efficient. A work team leader visiting
each team member individually to explain a new change in procedures may
guarantee that everyone truly understands the change, but this method may be very
costly on the leader's time. A team meeting would be more efficient. In these and
other ways, potential tradeoffs between effectiveness and efficiency occur.
RESEARCH PAPER
IN
ENGLISH
Submitted to :
Mrs. Esther Nelli E. Hermosa
Submitted By :
Rhadiya J. Abdulkarim