I am a student pursuing Masters in Business Administration (MBA) in Human Resource

from Jagran Lake City University, Bhopal (M.P.). To fulfill the curriculum required, I am
doing a survey study on the topic The Study of Effectiveness of Talent Engagement
Activities

Please provide your opinion regarding the following statements:

CONCIERGE SERVICES:
1.) How frequently do you use the concierge service provided by the organization?
1.
2.
3.
4.
5.

Once a Week
Twice a Week
Once a Month
Twice a Month
3 to 5 Times a Month

2.) Does the service provider complete the Procedure as provided in the SLA? (Maximum SLA is 2 days)
1. Strongly disagree
2. Disagree
3. Neutral
Agree
5. Strongly agree
3.) How would you like to be billed for this service?

1.
2.
3.
4.
5.

After Services are availed (For Property Management Services)

Before the services availed (For Property Management Services)
On your budgetary basis (For Facility Management Services)
Hourly rate (For Facility Management Services)
Weekly rate (For Facility Management Services)

4.) What all Services do you know Timesol Provide Other than Electricity, telephone billing and Bank Deposits?
1.
2.
3.
4.
5.

RTO, Passport Services

Courier/ speed post (cake, Flowers, packages)
Facility management Services (Electrician, gardener, Plumber etc.)
H.R. Connect
All

5.) The Location for the helpdesk inside the Organization is easily accessible and User friendly?
1.
2.
3.
4.

Strongly disagree
Disagree
Neutral
Agree
5. Strongly agree
1

6.) Was the service provider professional, courteous, enthusiastic & knowledgeable?
1.
2.
3.
4.
5.

Not at all
Slightly
Moderately
Very
Extremely

7.) Having my personal errands fulfilled by a concierge service is a value added services.
1.
2.
3.
4.
5.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

8.) Would you feel comfortable recommending our service to new hires?
1.
2.
3.
4.
5.

Will think over it

Will try
Not Sure
Most Probably
Definitely

9.) Do you feel there is anything that we can improve upon?

1. Yes
2. No
3. If Yes, Please Specify. ______________

10.) Overall how satisfied are you from our concierge care service?

1.
2.
3.
4.
5.

Very Dissatisfied
Dissatisfied
Neither
Satisfied
Very Satisfied

HELPDESK SERVICES:

11.) Does the Helpdesk services provided are relevant in nature?

6. Strongly disagree
7. Disagree
8. Neutral
9. Agree
10. Strongly agree
12.) Does the Help Desk (Vodafone/Airtel/Real Estate/Finance) keep you updated about the services they provide?
1.
2.
3.
4.
5.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

13.) What all services do the Finance Desk Provide?

1.
2.
3.
4.
5.

Cash management
Investing Decisions
Financing Decisions
IT Filing
All

14.) Overall rate how satisfied you are with the Help Desk Services provided by the Organization?
1.
2.
3.
4.
5.

Very Dissatisfied
Dissatisfied
Neither
Satisfied
Very Satisfied

15.) Are there any other facilities for Helpdesk that can be provided by the organization?
1. Yes
2. No
3. If Yes, Please Specify. ______________

BMTC SERVICES:

16.) Are you satisfied with the Bus Conditions &Ambience provided by the Manyata Embassy?
1.
2.
3.
4.
5.

Very Dissatisfied
Dissatisfied
Neither
Satisfied
Very Satisfied

17.) Please rate the service of Frequency of the buses provided by the Manyata Embassy?
1.
2.
3.
4.
5.

Very Poor
Poor
Satisfactory
Good
Very Good

18.) Degree at which they reach to the Specific Terminal they have provided in the schedule? {Extremely
Unlikely(1) Extremely Likely(5)}
1.
2.
3.
4.
5.
19.) What factors are most important to choose your travel through BMTC provided by the Manyata Embassy?
(Multiple Answer Question)
1.
2.
3.
4.
5.

Cost
Convenience/ Feasibility
Travel Time
Comfort and safety
Ability to make stop on route

20.) Are you satisfied with the BMTC services provided by the Manyata embassy?
1.
2.
3.
4.

Not at all
Satisfied
Neutral
Much
5. Extremely satisfied