Station Audit

Station Audit is the process to analyse the station and its components with the design parameters and design
standards by physical survey of the stations. To check the level of service of the metro station after preparing
design criteria of the key components the metro station, physical survey of the different metro station of
different region of India has been done.
To check level of service of metro stations two different region of metro stations are physically surveyed:
1. Metro stations of Mumbai
2. Metro stations of Delhi

1. Metro stations of Mumbai

Mumbai is the financial capital of India. Average trip rate is very high in the Mumbai. The main Transit
System is local trains in the Mumbai. Besides the route of the local trains, to cater high passenger flow Mass
Rapid Transit System (MRT) has been introduced. There is only one metro route is working in the Mumbai
which is from Versova to Ghatkopar. As only one metro line is working in Mumbai there is no interchange
metro station in Mumbai.

FIGURE: Map of working Metro Line in the Mumbai

2. Metro Stations of Delhi

Delhi is the Capital of India. Delhi has the largest metro network working in India. Metro is the main Public
transport system mode in the Delhi. There are different metro lines of different routes: Yellow line, Red line,
Green line, Blue line, Violet lie, Express Link. Because of these lines are intersecting with other lines at many
junctions there are interchange metro stations in Delhi where huge passengers are transferring from one metro
line to other metro line.

FIGURE: Metro Lines in Delhi

Versova

Versova is the end station of the only working line of metro route from Versova to Ghatkopar in Mumbai.
Versova is a terminal station. It is an elevated metro station. As it is the last station of the metro line, the
passenger flow on each platform is unidirectional. Versova metro station has concourse level on first floor and
platform at second floor.
Catchment area: Jai Prakash road, Seven Bungalows, Model town, G7 mall, New Versova link road,
Kokilaben Dhirubhai Ambani Hospital

Station Entries

FIGURE: Different entries for metro station at Versova metro station

There are different entries for enter and exit to metro station of Versova from ground level.

Entry from gate 1 is from seven bungalow road bus station which has staircase to enter the metro

station.
Entry from gate 2 is from Model Town road which has escalator for upward movement to enter the

station.
Entry from gate 3 is at same side but it has kiss & ride facility for the auto rickshaws. There is a

staircase provision to enter the station at gate 3.

Entry from gate 4 and gate 5 is towards New Versova road. Entry gate 4 has a provision of escalator for
upward movement to enter the station. Entry from gate 5 has staircase provision to enter the station.
For gate 5 entry has kiss & ride facility for private vehicles. At this entry auto rickshaw parking is

prohibited.
Entry from gate 6 is toward seven bungalow road. It has kiss & ride facility for auto rickshaws.

There are two elevators for handicapped people to reach the metro station from the ground level on the

both side of road. The capacity of the elevator is 8 passenger per car.
There are two ramps at the elevator entry so that handicapped passengers can easily access to the

elevators. The slope for the ramp is 1:20

There are two escalators for upward movement. Passengers usually use escalator to reach concourse
level of the station and use stairs for downward movement.

Components of Station
Station components includes platform, vertical circulation elements ( escalators, stairs, lifts, ramps), Automatic
fare collection system, station offices, paid zone, unpaid zone, ticket office, customer care office, ticket
vending machines, different stores etc.

FIGURE: Components on the concourse level at Versova metro station

On the concourse floor, there are two side AFC gate entries which divided the whole concourse floor in two
parts: Paid zone and unpaid zone. For both the entry there are provision of ticket offices. Vertical circulation
elements are in the paid zone to reach the platform level. There are station office, security office, first aid room
and other retail shops like WH smith and some food stalls like Havmor on the concourse floor.

FIGURE: Components on Platform level at Versova metro station

Platform geometry in Versova metro station is side platforms. Railway track is in the centre of platform level
and both side are platforms. Platform contains edge strip and warning strip in yellow colour for safety purpose.
There are some seating provision for old passengers for waiting the train in waiting areas.

Platform
Table: Audited result of components of platform level at Versova metro station
Component
Platform length

Platform width

Design criteria
For 6 car metro it should

Audited result
181 m

Remark
4 car metro is existing working and

be min 160 m

6 car metro train is proposed a

Min 3.5 m

3.5 m it includes

passenger trip demand will increase

As trip demand is relatively less

It includes platform edge

platform edge strip

better level of service can be

strip of 500 mm and

and warning strip

achieved by this width

2 waiting areas of

For observed passengers movement

6.25 sqm and 10

it is sufficient

warning strip min 485

mm
Waiting Area

sqm
Seating facility

4 seats in each

For non-peak hour train comes after

waiting area

every 7 min so more seating

provision is required

Level of Service

LOS C

Platform 1: LOS B

Level of service for both the

Platform 2: LOS C

platforms are good and they are less

congested.

Platform geometry of Versova metro station is side platform. Platform 1 is toward Ghatkopar and platform 1 is
toward Versova. As it is terminal station unidirectional movement of passengers is done on both the platforms.
On platform 1 only upward passenger movement is done to board the train and on platform 2 only downward
passenger movement is done after departure from train to reach exit of the station.
Space distribution per meter for pedestrian on platform 1 is 2.53 sq m which is fruin level of service B and for
platform 2 it is 2.05 sq m which is fruin level of service C.

Vertical Circulation Elements (VCEs)

Vertical circulation elements (VCEs) are used to change the level in the station. For Versova metro station
there are two changing levels:
1. Ground level to concourse level
2. Concourse level to platform level
Table: Audited result of VCEs from ground level to concourse level at Versova metro station
Component
Escalator
No of escalators
Capacity

Elevator
No of escalators
Capacity
Location

Audited result

Remark

2
80-90 passenger/min

Both the escalators are in upward movement direction so

people can easily reach to concourse floor.
There is no downward escalator from concourse to ground

2
8 passenger/min
On the both side of road

The location of both elevators are very good so that

handicap people can easily access to the AFC gates. There
is less movement of passengers from ground to concourse
but comparatively high from concourse to ground as there
is no downward escalator

Ramps
No of ramps
Location

2
At both elevator entry

There are two ramps at the ground level to reach the

elevator. The slope of ramp is 1 in 20 which is very easy
for circulation of handicap people

Stairs
No of stairs

here are 4 stairs at each end of station and there are the
major flow of passengers because of no downward
escalators

Table: Audited result of VCEs from concourse level to platform level at Versova metro station
Component
Towards

Audited result
Towards

Versova
Escalator
No of escalator 2 (downward)
Capacity
80-90

Elevator
No of elevator
Capacity
Location

Remark

Ghatkopar
2 (upward)
80-90

passenger/min

passenger/min

1
8 passenger/car
Near AFC gates

1
8 passenger/car
Near AFC gates

As it is the last station there is only single

passenger movement on each side. Trip demand
is not much high and it is only in single direction
so that Level of Service of escalator is very good
The location of both elevators are very good so
that handicap people can easily access from the
AFC gates. And elevator are in the centre of the
station so on platform passengers from elevator
should have minimum distance to travel to board
the train.

Stairs
No of stairs

2 with escalators

2 with escalators

There are 4 stairs at each end of station. Very less

1 separate stair

1 separate stair

people are using the stairs for regular circulation

1 emergency stair

1 emergency stair

as there is less congestion even in the peak time.

Mainly they are used in emergency situation like
break down or fire

Generally passengers prefer escalators for upward directional movement. Very less passengers use stairs for
upward movement in both level. Location of the elevators are very good. On the concourse floor they open
near the AFC entry gate and after AFC gate entry they located near AFC and centre of the concourse floor. On
the platform level elevators are open in the middle of the rail track so handicapped passengers have to travel
very less to board the train.

Automatic Fare Collection System

Automatic Fate collection system consists AFC entry gates, AFC exit gates, ticket office, ticket vending
machines, costumer care office and security check at AFC gates with metal check detectors and luggage
scanning machines.

Table: Audited result of AFC system at Versova metro station

Component
Entry gates
Exit gates
Handicapped passenger
gates

Audited result
6
6
2 for entry
2 for exit

Remark
3 on both side entry
3 on both side entry
On both side 1 entry and 1 exit handicap gate

Passenger flow

26 passengers/

Smart card operation time is 0.8 s as per design and to pass

min

the passenger the average time per passenger is around 2 s to

pass gate
1 for each side. In each ticket office capacity of 4 ticket

Ticket office

Ticket vending machine 2

Customer care office
2
Security
Body check
Luggage check
Waiting period at AFC
Not more than a
minute

operator from which 2 are working on each side

It is only on one side near the lift opening on concourse level
t is well situated between entry and exit AFC gates
Security is very good at each entry gates
As the passenger flow is unidirectional and not high AFC
operation is very efficient

As per design guidelines passenger flow at the AFC gates should be 30-32 passengers per minute but
passenger flow at AFC gate is 26 passengers per minute is observed. For the entry gate there is a security
check of each passengers so passenger flow at entry gate is very much low. There are two ticket office at both
the entry of the station. Use of ticket vending machine by passengers is very less.

Circulation
In this section typical horizontal circulation of the passengers in the metro station premises is shown in both
the levels: concourse level and platform level

FIGURE: Horizontal circulation of passengers on concourse level at Versova metro station

In figure the horizontal movement of passengers on the concourse level from entry from ground level to reach
the platform level to board train is shown. Passengers come from different entries and buy tickets from ticket
office or ticket vending machines. Then they pass through AFC entry gates where their security check with
metal detectors and luggage scanning machine is done. From the AFC gates they walk towards platform where
they have to board the train. To reach platform they use different VCEs and their movement is shown in figure.

FIGURE: Horizontal circulation of passengers on concourse level at Versova metro station

In this figure horizontal movement of passengers on platform level is shown. Passengers reach to platform
level by using stairs, escalators or elevators and board the train. The width of platform is sufficient to have
smooth passenger flow.

Level of Service (LOS)

After auditing all the key components of the Versova metro station, Level of Services of key components like
platform, VCEs and AFC are calculated. As for vertical circulation, it is observed that maximum passengers
prefer escalators to change the level. Passengers for downward directional movement use stairs but for upward
directional movement use of stairs is very less and the capacity of elevator is very low. So maximum
passenger flow is come to escalators so that LOS of escalators are very important.
1. LOS of Platforms
Platform 1: LOS B
Platform 2: LOS C
2. LOS for Escalators and AFC gates

FIGURE: LOS of escalators and AFC exit gates at Versova metro station
In the figure Level of Services for the escalators and AFC exit gates has been shown. Level of Service for
downward movement escalators from platform 2 is very good. The passenger flow is very good and
congestion is very less. Level of service for upward directional escalators are poor because there are two
upward directional escalators. Present passenger flow coming to the escalator is very low. Here LOS 3
indicates that escalators for upward directional movements are in outnumbers. Average passenger delay on
both the AFC gates has been calculated by cumulative delay of total passengers and divide them to total
passengers. Average delay of passengers at each AFC exit is 26.45 second and 20.7 second which is good.

Delay in time to reach station exit from platform in peak hour at Versova metro station