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FAT for TripleLynx

3-phase Danfoss Solar Inverter


Owner: PE-SS
Contact person: Jens Meilandt
Tel: +45 7488 2854

FAT: Fault Assessment Tool


Version: see footer

274410726.xls

Cover

Page 1 of 125

Quick Overview
Customer

Inverter

Problem

Owner: JPM

Name?
Customer type?

Installer
End-user
Sales customer

Type?
Serial number?

Check Navision

What is the problem according to the customer?

Which Failure code has the inverter ?

361

Which events are shown in the event-log?


Problem
GSM /LAN

274410726.xls

What is the problem according to the customer?

06/23/2015

Which Failure code has the inverter ?

Site Info

Which Country
How big is the site?
How many inverters are installed ?
How many inverters have failures ?
Software Version on the inverter ?
Is it a new installation or has the site been running for some time?
Has there been problems at the site in the past?
Display defect
Communication problem
New software
Wrong events in datalogger-> which one? Solarlog?? Customer must get the
newest firmware from Solare Datensysteme!
No communication with the datalogger?

274410726.xls

Onsite visit

Low power production


Nothing is shown in the display
Not connecting to grid
Connects to grid but disconnects again
PV details - modules and voltage etc.
Failure code in display

Search
Search
Search
Search
Search
Search

Inverter smokes

Exchange

06/23/2015

Failure
Failure
Failure
Failure
Failure
Failure

Production too low


PV layout?

Module defect or shadow on it?


1 or more PV inputs defect?

OK
Exchange

How many PV inputs are used?

1
2
3

OK
OK
OK

Individual

Asymmetrical layout:
Is the PV power entered into the
inverter?

How is the PV layout?


How are the PV modules connected?

Yes
No

Are all string voltages equal? Measure!


Parallel
Is the PV bridge set?
Are the PV values OK?
Displayed + measured.

Does the inverter derate?

274410726.xls

Yes

OK

No

Checkt the PV installation

Yes

What is the course of derating?

No

Onsite visit

06/23/2015

Yes
No
Yes
No

Max T
Max AC
Power Adj
Reac power
Freq stab

Owner: JPM

OK
Then do it
Exchange
Check installation of the modules
OK
Install the PV bridge

Check conditions inside /outside


Check grid (10 mins mean)
Call DNO

274410726.xls

06/23/2015

Display shows nothing


Yes

only LED light

Does the display show


somthing

Owner: JPM
yes
NO

Yes
No

Exchange
Onsite visit

what does the display


sage ?
Restart the inverter ?

No

Does the inverter


connect to grid?

Yes

Is display cabel montet


on the communication
board

Are the LEDS on the


control board ON?

yes

does it solved the problem


?

NO

is the cabel montet on the


control board

Yes

Cable between Com and


Control Board mounted
correctly on the boards?

No

Onsite visit

yes
No
yes
No

Exchange

Yes

Exchange

No

Onsite visit

Is the AC voltage OK?


Displayed + measured
No

Installer?

Yes

No

Onsite visit

Yes

Is the AC voltage OK?


Displayed

Are the LEDS on the control


board ON?

DC Switch turned ON?

Yes

Cable between Com and


Control Board mounted
correctly on the boards?

No

Onsite visit

Yes

No

Fuses OK?

No
Yes
No

Switch the DC switch ON


Onsite visit
Change defect fuses

Yes

DC Switch turned ON?

Yes

Onsite visit

No

Switch the DC switch ON

No

274410726.xls

solved by the service


hotline
Exchange

Yes

Exchange

No

Onsite visit

Installer must check the


installation

06/23/2015

Does not connect to grid


Are the fuses OK?

Yes
No

OK
Change fuses

Yes

OK

FI/HPFI relay OK ?

No

Is the inverter
running when the
FI/HPFI is turned
ON?

Is the country settings the


right one

Yes

OK

No

Is the production
time before week
360

What is the inverter status


in the display?

Yes
No

Yes

Onsite visit

No

Make a 24h pasw for


changing the country
settings level 2

Are the AC values


shown?
Offgrid

Are the shown AC


values ok

The solution is to update


the inverter SW. The SW
in under development.

Solved by
Hotline

Are the DC values


shown?
Yes

Are the shown DC values


OK?

yes

Connecting

Is the PV voltage
within the limits?

Is AC correctly installed?

Yes

Are + / - correctly
connected to the PV
input? Measure!

No

274410726.xls

Solved by
Hotline

Does it help?
No

No

Restart the inverter.


Switch DC AND AC off, wait 2
minutes and switch back on.

Yes

Correct the installation


Is there a difference between
the AC values from the display
and the Meassured AC Values

No

Correct the installation

Yes

Exchange

No

Correct the installation

Yes

Check PV connection and


the PV layout

06/23/2015

Owner: JPM

Exchange

274410726.xls

06/23/2015

Connects to grid but disconnects again


Status of the AC installation?
Producing power to the grid?

Yes

Is the production rigth

No

Are the AC voltages OK? where is the AC messument fuses

yes
Low?
yes
no

Does the inverter derate?

Yes

PV OK?

Yes
No
max T
max AC

What is the course of derating?

Are the AC voltages overvoltage OK?

Does more than one inverter switch off?

Is the correct country chosen ?

No

Onsite visit

Yes

OK

No

Correct the installation

Yes

Onsite visit

No

Exchange

Yes
No

OK
Is the production time before week

360

Yes
No

Check logfiles/events

274410726.xls

OK?
Failure?

OK
Depending on the failure code ?

06/23/2015

Onsite visit
Exchange

Owner: JPM

OK
Check the Derate on the inverter
OK
Correct the installation
OK
Correct the installation
Check conditions inside /outside
Check grid (10 mins mean)

Onsite visit
Make a 24h pasw for changing
the country settings level 2

274410726.xls

Solved by
Hotline

06/23/2015

Fault Events
Event ID
0

Area

Description

Grid

UGRID - low L1 S2

2
3

Grid
Grid

UGRID - low L2 S2
UGRID - low L3 S2

Grid

UGRID - low L1 S1

Grid

6
7

Grid
Grid

UGRID - low L2 S1
UGRID - low L3 S1

274410726.xls

UGRID - mean L1

06/23/2015

Fault Events
Event ID

Area

Description

8
9
10

Grid
Grid
Grid

UGRID - mean L2
UGRID - mean L3
UGRID - high L1 S1

11
12
13

Grid
Grid
Grid

UGRID - high L2 S1
UGRID - high L3 S1
UGRID - high L1 S2

14
15
16

Grid
Grid
grid

UGRID - high L2 S2
UGRID - high L3 S2
UGRID - momentary L1

17
18

grid
Grid

UGRID - momentary L2
UGRID - momentary L3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

19

Grid

FGRID - low L1

20
21
22

Grid
Grid
Grid

FGRID - low L2
FGRID - low L3
FGRID - high L1

23
24

Grid
Grid

FGRID - high L2
FGRID - high L3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

25

Grid

LOM - 3 - L1

26
27
28

Grid
Grid
Grid

LOM - 3 - L2
LOM - 3 - L3
LOM - ROCOF - L1

29
30
31

Grid
Grid
Grid

LOM - ROCOF - L2
LOM - ROCOF - L3
IGRID - DC L1

32
33

Grid
Grid

IGRID - DC
IGRID - DC

274410726.xls

L2
L3

06/23/2015

Fault Events
Event ID

Area

Description

34

Grid

RCMU - high (over)

35
36
37
40

Grid
Grid
Grid
Grid

RCMU - step (S3)


RCMU - step (S2)
RCMU - step (S1)
The AC grid was longer then 10 minutes out of spec

41

Grid

Fault ride through in SW 1.09 wire L1

42

Grid

Fault ride through in SW 1.09 wire L2

43

Grid

Fault ride through in SW 1.09 wire L3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

44

Grid

IgridDC detector L1

45
46
47

Grid
Grid
Grid

IgridDC detector L2
IgridDC detector L3
PLA - low

48

Grid

FGRID - low L1 under (S2)

49
50

Grid
Grid

FGRID - low L2 under (S2)


FGRID - low L3 under (S2)

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

51

Grid

FGRID - high L1 over(S2)

52
53
100

Grid
Grid
PV

FGRID - high L2 over(S2)


FGRID - high L3 over(S2)
IPV_NEGATIVE_PV1

101
102

PV
PV

IPV_NEGATIVE_PV2
IPV_NEGATIVE_PV3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

103

PV

IPV - high PV-input 1

104
105
115

PV
PV
PV

IPV - high PV-input 2


IPV - high PV-input 3
PV_ISO_TOO_LOW

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

116

PV

PV - wrong polarity

201

Internal

TEMP - power

202

Internal

TEMP - power

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

203

Internal

TEMP - power

204

Internal

TEMP - power

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

205

Internal

TEMP - PCB
The temperature inside the inverter is too high

206

Internal

TEMP - PCB
The temperature inside the inverter is too high

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

207

Internal

TEMP - PCB
The temperature inside the inverter is too high

208

Internal

TEMP - PCB
The temperature inside the inverter is too high

209

Internal

UDCbus - high

210

Internal

UDCbus - high

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

211

Internal

FAN_RPM_LOW

212

Internal

the intermediate voltage inside the inverter is out of


balance

213

Internal

UGRID UINV DIFF HIGH L1

214
215
216

Internal
Internal
Internal

UGRID UINV DIFF HIGH L2


UGRID UINV DIFF HIGH L3

217
218

Internal
Internal

HW Trip L2
HW Trip L3

274410726.xls

HW Trip L1

06/23/2015

Fault Events
Event ID

Area

Description

222

Internal

Auto test

224

Internal

RCMU_OVERRANGE,
HW trip RCMU

225

Fail safe

Memory

226

Fail safe

Memory

227

Fail safe

Memory

228

Fail safe

Memory

229

Fail safe

Memory

230

Fail safe

Memory

231

Fail safe

Memory

232

Fail safe

Memory

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

233

Fail safe

Memory

234

Fail safe

Memory

235

Fail safe

Memory

236

Fail safe

Memory

237

Fail safe

Memory

238

Fail safe

Memory

239

Fail safe

Memory

240

Fail safe

Memory

241

Fail safe

COMM

242

Internal

COMM

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

243

Internal

internal communication error

244

Internal

internal communication error

245
246

Internal
Grid

Cover Open
A grid event was detected and inverter was stopped by
the redundant safety circuit

247

Internal

A Plausibility test in the functional safety processor has


failed.

248

Fail safe

self test Failed

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

249

Internal

internal communication error

250
251

Internal

The functional safety processor has reported fail safe.

255

Internal

Grid disconnect - UgridAbsMeanHig


anti-islanding events are logged L1

256

Internal

257

Internal

258

Internal

Grid disconnect - UgridAbsMeanHigh


anti-islanding events are logged L2
Grid disconnect - UgridAbsMeanHigh
anti-islanding events are logged L3
UDCbus - overvoltage

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

259

Fail safe

PV ISO internal calc. diff

260

Fail safe

PV Delta VEN too low

261

Fail safe

Booster transistor is shot circuited

262

Fail safe

Booster transistor is shot circuited

350

Fail safe

274410726.xls

RCMU self-test failed.

06/23/2015

Fault Events
Event ID

Area

Description

351

Fail safe

RCMU self-test failed.

352

Fail safe

RCMU self-test failed.

353

Fail safe

353-355 is pv side.

354

Fail safe

353-355 is pv side.

355
356

Fail safe
Fail safe

353-355 is pv side.
Transistor & Relay test failed.

357

Fail safe

Transistor & Relay test failed.

358

Fail safe

Transistor & Relay test failed.

274410726.xls

06/23/2015

Fault Events
Event ID

Area

359

Fail safe

360

Fail safe

274410726.xls

Description
Transistor & Relay test failed.

Transistor & Relay test failed.

06/23/2015

Fault Events
Event ID

Area

Description

361

Fail safe

Transistor & Relay test failed.

362

Fail safe

Transistor & Relay test failed.

274410726.xls

06/23/2015

Fault Events
Event ID

Area

363

Fail safe

364

Fail safe

274410726.xls

Description
Transistor & Relay test failed.

Potential error in the AC installation

06/23/2015

Fault Events
Event ID

Area

1000 Internal

274410726.xls

Description
Communication Board start up

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

Description: Grid voltage on phase 1 too low


End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Voltage on phase1 not ok check all fuses and the RCD
o All ok 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed

1,06

Installer: Check AC installation


Ok call Danfoss service partner
Not ok Fix it

Grid1
Grid2
Grid3

See event 1
See event 1
Description: Grid voltage on phase 1 too low
End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Voltage on phase1 not ok check all fuses and the RCD
o All ok 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed

1,06

Installer: Check AC installation


Ok call Danfoss service partner
Not ok Fix it

Grid4
Grid5
Grid6

see event 4
see event 4
End-user: Call installer
Installer: two options
Larger cable (diameter to ensure lower voltage drop) between inverter and meter
Program PF(P) TLX+ and PRO+ only
Call DNO to get permission to increase limit (note: Ugrid_RMS_high)

1,06

Grid7
274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

Grid8
Grid9

see event 7
see event 7
Description: Grid voltage on phase 1 too high
Call installer and inform about the phase1 voltage.
End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite help needed
Voltage on phase1 not ok onsite help needed call installer
Installer: Measure the actual grid voltage
Ok call Danfoss service partner
Not ok Call DNO to solve the problem

1,06

Grid10
Grid11
Grid12

see event 10
see event 10
Description: Grid voltage on phase 1 too high
Call installer and inform about the phase1 voltage.
End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite help needed
Voltage on phase1 not ok onsite help needed call installer

1,06

Installer: Measure the actual grid voltage


Ok call Danfoss service partner

Grid13
Grid14
Grid15

see event 13
see event 13
Description: Inverter has detected a voltage peak on the grid
End-user: Call DNO to solve the problem

1,06

see event 16
see event 16

274410726.xls

solarlog coder

06/23/2015

Grid16
Grid17
Grid18

Owner: TJA

Action / Description

SW

solarlog coder

Description: Grid freq. on phase 1 too low


Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed

1,06

Installer: Check AC installation


Ok call Danfoss service partner
Not ok Fix it

Grid19
Grid20
Grid21

see event 19
see event 19
Description: the grid frequency is out of spectrum!
Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed

1,06

Installer: Check AC installation


If SW is below 2,10 - update SW call Danfoss service partner
Ok call Danfoss service partner
Not ok Fix it Grid must be checked

Grid22
Grid23
Grid24

see event 22
see event 22

274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

Description: Phase-to-Phase voltage on phase L1-L2 too low


Call installer and inform about all three phase voltages.
End-user: check menu->status->phase1 voltage.
Voltage on all three phases is ok wait 10 minutes. Does it reconnect? Onsite service needed
Voltage on all three phases is not ok check all fuses and the RCD
o All ok 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed

1,06

Installer: Check AC installation


Ok call Danfoss service partner
Not ok Fix it

Grid25
Grid26
Grid27

see event 25
see event 25
Description: Rate Of Change Of Frequency too high
End-user: If the event re-occurs (several times each day) contact DNO

1,06

Installer: Check SW version


update to SW 1,12 / 2,15 call Danfoss service partner

Grid28
Grid29
Grid30

see event 28
see event 28
Description: DC grid current on phase 1 too high

1,06

End-user: Check SW version Status->blabla


If lower than 2.15 or 1.12 a SW update is required. Call Service
If 3.00 : update to SW 3.10
see event 31
see event 31

274410726.xls

Grid31
Grid32
Grid33

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

Description: Residual Current Monitoring Unit (RCMU) has measured a too high current
End-user: Turn both DC and AC off and wait until the display turns off. Hereafter turn on DC and AC and
observe if the event re-occurs. If the event re-occur, call the installer.
Installer: Check the PV installation. If ok, exchange the inverter

see event 34
see event 34
see event 34
Description: AC Grid out of spec for more than 10 minutes (freq. and/or voltage)

1,06

1,06
1,06
1,06

Grid34
Grid35
Grid36
Grid37

End-user: Call installer and inform about the freq. and voltage, SW version and grid code settings
(country settings)
Installer: onsite
Check AC installation

1,06

If SW version is below 2.15 an update is needed.


Check the log for other events

Grid42
Description: Inverter has detected that grid voltage was below certain level
End-user: Call installer if the problems re-occurs (several times each day)
Installer: onsite - Perform grid analysis
Check if MV or LV ( Germany )setting, there is a failure in the LV Germany settings
Fix : New Grid code

1,10
2,10
Grid43
1,10
2,10
1,10
2,10

see event 41
see event 41

274410726.xls

06/23/2015

Grid44
Grid45

Owner: TJA

Action / Description

SW

solarlog coder

Description: DC grid current on phase 1 too high


End-user: Check SW version Status->blabla
If lower than 2.15 or 1.12 a SW update is required. Call Service
If 2.15 or higher: ??? currently no solution!
Active in SW 1,10 - 2,10
see event 44
see event 44
Description: The inverter disconnects from grid if PLA is below 3% of nominal power
End-user: No action. Contact DNO to get status.
Installer: No action.

2,10

2,10
2,10

Grid46
Grid47
Grid48

2,10

Active in SW 1,10 - 2,10

Grid49

Description: Grid freq. on phase 1 too low


Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed

2,10

Installer: Check AC installation


Ok call Danfoss service partner
Not ok Fix it
Active in SW 2,10

2,10
2,10

see event 48
see event 48

274410726.xls

06/23/2015

Grid50
Grid51
Grid52

Owner: TJA

Action / Description

SW

solarlog coder

Description: Grid freq. on phase 1 too High


Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed

2,10

Installer: Check AC installation


Ok call Danfoss service partner
Not ok Fix it
Active in SW 2,10
see event 51
see event 51
Description: The input current on PV1 is negative the polarity of the PV string is wrong. Should only
appear during or immediately after installation or service.

2,10
2,10

Grid53
Grid54
Grid55

End-user: call installer


Installer: Check PV installation
Is the polarity of the PV strings reversed (e.g. PV plus-wire connected with inverter minus-input) ->
Fix it!
Ok call Danfoss service partner
event 100
event 100

274410726.xls

06/23/2015

Grid57
Grid58
Grid59

Owner: TJA

Action / Description

SW

solarlog coder

IPV PV current is too high > 13,5 A - reset = IPV < 1A


Description: The input current on PV1 is too high Too many PV modules connected in parallel. Should
only appear on newly installed systems.
End-user: call installer
Installer: Check PV installation
how many strings are in parallel? What are their current ratings?
Have the inverter derated on PV current [log->derate, level 1]
If too many strings are in parallel, the fix it by:
1) Connect the inverter inputs in parallel to distribute the current into the inverter
2) Install a second inverter

1,06

Check the PV layout

PV107
PV108
PV109

event 103
event 103
Potential HW BUG: Go through the PV installation and check connectors, cables and modules for
insulation-failure. When Event 115 is Pressent
IF no Error then Exchange Inverter with Special handling
----------------------------------------------------------------------------Description: The resistance between the PV strings and ground is too low for the inverter to start-up.
End-user: Check [status->photovoltaic->isolation resistance] and call installer
Installer: Check minimum recorded isolation resistance [status->photovoltaic->isolation resistance, level
1]
Go through the PV installation and check connectors, cables and modules for insulation-failure.

1,06

If the failure is present while on-site, disconnect PV input 1 and restart the inverter to locate the
affected PV string. Continue with strings 2 and 3. See section in reference manual and copy it to this
document.
The isolation resistor between ground and PV is too low. After 10 minutes it will try again! Check if PE is
installed correct! Perhaps the modules or pv cables are wet?

PV122
274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

Description: Wrong PV polarity.


Installer: Check if the inverter starts when connecting each PV input separately. Be aware of parallel
connections.

solarlog coder

2.10

check PV polarity
- Active in SW 2,10
Description: Internal temperature too high

PV123

Is the inverter covered or is the ventilation duct (heat sink) blocked?


Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C

1,06

Fail114

Description: Internal temperature too high


How to identify root cause
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C

274410726.xls

06/23/2015

Fail225

Owner: TJA

Action / Description
Over (S1) For occurrence > 100 C

SW

solarlog coder

For clearance < 90C

Description: Internal temperature too high


Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)

Fail226

Description: Internal temperature too high


Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C

274410726.xls

06/23/2015

Fail227

Owner: TJA

Action / Description

SW

solarlog coder

Description: Internal temperature too high


Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C

1,06

Fail228

Description: Internal temperature too high


Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 85 C For clearance < 75C

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06/23/2015

Fail229

Owner: TJA

Action / Description

SW

solarlog coder

Description: Internal temperature too high


Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 85 C For clearance < 75C

Fail230

Description: Internal temperature too high


Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 85 C For clearance < 75C
check in Display the pv voltage (if it is over the maximum) could also be to high voltage on the AC side. 1,06
Voltage is out of specs.
For occurrence > 435
For clearance < 435

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06/23/2015

Fail231
Fail232
Fail233

Owner: TJA

Action / Description

SW

solarlog coder

Description: Fan speed too low


End-user: Is the inverter fan blocked?
If yes unblock
If no - Call installer for service.

1,06

No Tacko signal from fan check the fans! Perhaps defect fan. Check the event-log
Check the surroundings IF ok and only 1inverter Exchange else Onsite

Fail234

The failure comes when unit is off grid and there it out of balance between the capacitors. shut down AC
& DC, wait 5-10 minutes and start again.

1,06

if the failure comes again, then exchange


It seems that the error 212(trafo and Gate driver problem ) can trigger the event 241

Fail235

Description: Internal error. Voltage measured before and after the relay differs with more than 20V
End-user: Call installer
Installer: Call Danfoss Service Partner
Plausibility error between internal measurements
difference, then change inverter

- If the Voltage between the phases is over 20 V

see event 213


see event 213
Description: Current measured on AC side too high.
End-user: Call installer
Installer: Call Danfoss Service Partner. If SW version is below 1.09 update to latest SW version.

1,06

Fail236
Fail237
Fail238

1,06

The grid current is too high For occurrence i| > 60 A For clearance |i| < 60 A

Fail239
Fail240
Fail241

see event 213


see event 213

274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

Italy - Auto test


Someone commanded an Auto test. No action required
Description: Defect RCMU circuit, should also include events 350-352 from self-test (fail safe)
End-user: Call installer
Installer: Call Service partner to have the inverter replaced.

1,06

solarlog coder

Fail248

1,06

Value or broken wire in the RCMU - reset inverter or change inverter


For occurrence Value or broken wire
For clearance reset

Fail350

Description: Failure in Memory/Eeprom control board


End-user: Call installer

1,06

Installer: Replace inverter

Fail351

Description: Failure in Memory/Eeprom comm board


End-user: Call installer
Installer: Replace inverter

Fail352

Description: Failure in Memory/Eeprom Aux board


End-user: Call installer

Fail353

Installer: Replace inverter


EEPROM - Power
See event 227
Flash - CTRL
See event 227
Flash - Comm
See event 227
Flash - FSP
See event 227
Does not exist!
Flash - xxx

274410726.xls

Fail354
1,06

Fail355
Fail356
Fail357
Fail358

06/23/2015

Owner: TJA

Action / Description

SW

Description: Memory check failed - control board


End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter

solarlog coder

1,06
Fail359

RAM - Comm
see event 233
RAM - FSP
see event 233
Does not exist!
RAM - xxx
RAM - CTRL
see event 233
RAM - Comm
see event 233
RAM - FSP
see event 233
Does not exist!
RAM - xxx
Description: No contact to sensor

Fail360
Fail361
Fail362
1,06

Fail363
Fail364
Fail365
Fail366

End-user: Restart the inverter. If error persists call installer

1,06

Installer: Replace inverter


It seems that the error 212(trafo and Gate driver problem ) can trigger the event 241

Fail367

Description: Communication between control board and control board failed for more than 10 sec.
End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter

1,06

NO Communication - reset inverter - change inverter


It seems that the error 242 and 1000 is the ( AC Standby problem )
event is seen after Sundown on the inverter - Exchange inverter

274410726.xls

Fail368

06/23/2015

Owner: TJA

Action / Description

SW

Description: Internal communication error


End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter

solarlog coder

1,06
Fail369

Description: Internal communication error


End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter

Fail370

Cannot be displayed after SW version 2.01 (new comm. Boards introduced week 37, 2010)
Description: Functional Safety processor detected grid event
End-user: Check event log for other grid events (1-55) and follow the instructions for these events. If
the error persist call installer

1,06

Installer: If the error persists after 24 hours. Replace the inverter.


normally it is an failure after some grid events there was before. Check event-log. if no other events
check it after 24 hours again, if still the failure, then exchange

Fail372

Description: A plausibility fault has occurred in the functional satefy processor


End-user: Check event log for other grid events (1-55) and follow the instructions for these events. If
the error persist call installer

1,06

Installer: If the error persists after 24 hours. Replace the inverter.


can be a failure after some grid events (when the grid is bad) else change the inverter

Fail373

Description: Self test failed


End-user: Check event log for other events and follow the instructions for these events. If the error
persist call installer
Installer: Replace the inverter.

274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

see event 243

1,06

End-user: Restart the inverter. If error persists call installer


Installer: Replace inverter

Fail375

See event 248


there should be other safety failures.. normally it doesn't is the only one. If it is, try to restart! AC & DC
off. If the failure comes again, change inverter.
Description: Anti Islanding event logged (better description needed)

1,06
Fail377

End-user: Check event log for other grid events (1-55) and follow the instructions for these events. If
the error persist call installer.

1,09

Installer: Replace the inverter.


Grid disconnect - UgridAbsMeanHigh
anti-islanding events are logged L1
For occurrence |U| sum > 253 V
For clearance 2 sec
see event 255
see event 255
Description: DC bus overvoltage
End-user: If problem persists call installer.
Installer: Check PV installation/layout.
DC-bus capacitors exceeds the maximum limit for the inverter. The inverter continues normal operation
when the voltage level is lowered to a level within limits
For occurrence > 1010
For clearance < 1008

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06/23/2015

1,09 /
2,01

Owner: TJA

Action / Description

SW

Description: Internal parameter too low


End-user: Call Danfoss Service
Installer: Exchange the inverter
Insulation test Difference

solarlog coder

2,10

- Active in SW 2,10

Description: Unable to change the voltage between ground and neutral during isolation test (by less
than 10 V)
End-user: Call Danfoss Service
Installer: Check the PV installation for isolation error. If ok, exchange the inverter.

2,10

- Active in SW 2,10

Description: Short circuit boost transistor


End-user: Call Danfoss Service
Installer: Exchange the inverter

2,10

- Active in SW 2,10
Exchange
Description: Short circuit boost transistor or wrong PV polarity
End-user: Call Danfoss Service/installer
Installer: Check the PV installation for polarity errors. If ok, exchange the inverter.

2,10

- Active in SW 2,10

Description: DC bias in RCMU too high during self test


End-user: Call Danfoss Service/installer
Installer: Exchange the inverter.
For occurrence - RMS and mean above 25 mA (Value from plausibility test table)?
a. Yes Go to fail safe and report Fail Safe (after three retries).

1,06

Exchange inverter

274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

For occurrence - mean above 25 mA (Value from plausibility test table)?


a. Yes Go to fail safe and report Fail Safe (after three retries).
For clearance
- Reset - if not Exchange inverter
Description: RCMU cannot detect step (of 25 mA) in residual current
End-user: Call Danfoss Service/installer
Installer: Exchange the inverter.

solarlog coder

1,06

1,06

For occurrence increase in RMS value below 25 mA?


a. Yes Go to fail safe and report Fail Safe (after three retries).
For clearance
-Exchange inverter
Description: Short circuit inverter transistor
End-user: Call Danfoss Service
Installer: Exchange the inverter

1,06

Description: Short circuit inverter transistor (average)


End-user: Call Danfoss Service
Installer: Exchange the inverter
.
Description: Test of inverter relay and voltage measurements cannot be performed
End-user: Call Danfoss Service
Installer: Exchange the inverter

1.04
Description: Inverter relay has failed (assumed welded)
End-user: Call Danfoss Service
Installer: Exchange the inverter

1.04

Description: Inverter relay has failed (assumed welded)


End-user: Call Danfoss Service
Installer: Exchange the inverter

274410726.xls

1.04

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

Description: Inverter relay or transistor has failed (assumed open circuit)


End-user: Call Danfoss Service
Installer: Exchange the inverter

1.04
Description: Inverter relay or transistor has failed (assumed open circuit)
End-user: Call Danfoss Service
Installer: Exchange the inverter

274410726.xls

1.04

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

software Bug - solution new SW Controlboard 1,18/1,19 ( SW 3.10 )


if SW 3.00 update the SW
If SW Below 1.12 update SW (old Com Card )
Description: Grid relay has failed (assumed open circuit)
End-user: Call Danfoss Service
Installer: Exchange the inverter
Description of failure:
HW: All
SW: <3.10
To be categorized as 8018:
The Customer complains error 361.
The Fault Code is 361 or failure 361 is written in the failure description.
The Inverter must run in mode 60 when tested.
There must be no other related errors when tested.
The Event- and data log has event 361 stored.
The max AC value in The TLX- or SE files exceeds more than 300 Vac in one or more phases.
Be aware:
Sometimes the log in the files is newer than the date the Inverter is complaint.
If the SW is 3.10 or higher when the event occurs, The MQG team must be advised immediately.
Other info:
This error is formerly known as: AUX/GRID/RL20x/361 or AUX/GRID/RL20x/INTERMITTENT
AUX board will no longer be replaced in the inverters with this error.

1.04

105

1.04

106

Description: Neutral relay has failed (inverter relay assumed welded)


End-user: Call Danfoss Service
Installer: Exchange the inverter

274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

Description: Neutral relay has failed (grid relay assumed welded)


End-user: Call Danfoss Service
Installer: Exchange the inverter

1.04

107

1.04

108

Description: Neutral connection is damaged or missing


End-user: Call Danfoss Service/installer
Installer: Check AC installation for failure on neutral connection. Call Danfoss Service
Verify that the AC installation is correct according to the installation manual. Verify that the neutral wire
is connected. Failure is mostly in the installation!
Description of failure:
HW: All
SW: ALL
To be categorized as 8019:
The Customer complains error 364 or like.
The Fault Code is 364 or failure 364 is reported in the failure text.
The Inverter must run in mode 60 when tested.
There must be no other related errors when tested.
The Event- and data log has event 364 stored.
The Op- time must be few days without have been ON GRID.
The Installation date is 01-01-1970.
Max power, L1, L2 and L3 = 0 W.
The max AC value in The TLX- or SE-files often exceeds more than 300 Vac in one or more phases.
Be aware of: Verify that the screw to the NULL-wire doesnt go tight. If it is the reason
Select Fault Reason Code 2031 and write the summary: AUX/MAIN_PAGE/J100/DAMAGED
Other info:
This error is formerly known as: AUX/GRID/RL20x/364
or AUX/GRID/RL20x/INTERMITTENT
AUX board will no longer be replaced.
Report to Customer Claim Manager if this Inverter is claimed as an exchange

274410726.xls

06/23/2015

Owner: TJA

Action / Description

SW

solarlog coder

When AC and DC was shot off and power is back on the inverter the event 1000 is giving the
notice that the COMBO is start up
It seems that the error 242 and 1000 is the ( AC Standby problem )
event is seen after Sundown on the inverter - Exchange inverter
This event could be a result of FI/HPFI trips.
Check if the FI/HPFI relay is needed in the current installation.
- If the internal RCMU is sufficient then the FI/HPFI should be removed.
- If not, the customer have to continue turning the FI/HPFI relay on. DSI is planning to
implement a SW that makes the inverter tolerant for the high capacity in the solar panels.
When the SW is ready, DSI will contact the customer to plan the update of the inverter. Is the
update free of charge?
Exchange of the inverter will NOT solve the problem!
2.10

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06/23/2015

Fault Events
Event ID
0

GSM
Yes

LAN
Yes

Owner: TJA

Name
eNomemory

Yes

No

No

No

Description / Action

eok

No Error
Dynamic memory Allocation Failed
End-user: Power cycle inverter
Installer: call Danfoss After Sales Service
Service provide: call Danfoss After Sales Service
Danfoss: report bug

Not used
eModembufferinoverflow

Not used
Incomming data buffer overflowed (modem response to long)

Yes

End-user: Power cycle inverter


Installer: call Danfoss After Sales Service
Service provide: call Danfoss After Sales Service
Danfoss: report bug

No

emodemCmdReplyerror
4

Yes

End-user: Power cycle inverter


Installer: call Danfoss After Sales Service
Service provide: call Danfoss After Sales Service
Danfoss: report bug

No

emodenCmdTimeout

Yes

No

No

No

274410726.xls

Current Moden command recived 'error' response

Current Moden Command timeout


End-user: (If the end-user can open the cover and
check if the modem is installed) Check if modem
is installed and verify that the SIM card is working
(this is done by moving the SIM card to a phone.
If yes, contact Installer.
Installer: Install modem or exchange if broken

Not used

Not used

06/23/2015

Fault Events
Event ID

GSM

LAN

Owner: TJA

Name
emodeminitfail

Yes

Yes

Not used
eUnexpectedState

No

10

eModemReplyParseFailed
Yes

eConnectionUnavailable

Yes

274410726.xls

No

Not used
Internal fault, Unexpected state
End-user: Power cycle inverter
Installer: call Danfoss After Sales Service
Service provide: call Danfoss After Sales Service
Danfoss: report bug
Modem response not recognized
End-user: Power cycle inverter
Installer: call Danfoss After Sales Service
Service provide: call Danfoss After Sales Service
Danfoss: report bug

No

11

Modem's Low-level intialization failed


GM has a serius problem
End-user: Try to power cycle the inverter.
Call Installer
Installer: Replace modem

No

No

8
9

Description / Action

Upload failed, not logged into home nor roaming (if allowed) GSM network
End-user:
Only take action if event re-occurs!
Check GSM signal strength (if not ok, try different provider)
Check if the SIM cards works (in a mobile phone)
Call installer
Installer: Install router with build-in GSM modem and place it for better
reception

06/23/2015

Fault Events
Event ID

GSM

LAN

12

Owner: TJA

Name

Description / Action

eModemLinkOpenFail
Failed to open upload connection (generic)
Something other than GPRS or FTP failed
Only take action if event re-occurs!
Yes

13

14
15
16
17

End-user:
Check GSM signal strength (if not ok, try different provider)
Check if the SIM cards works (in a mobile phone)
Meteocontrol: file a bug
Other FTP server: Try to configure another/different FTP-server
Installer: Call Danfoss after sales Service
Danfoss: Report bug

No

eModemLinkCloseFail

Yes

No

No
No
Yes

No
No
No

Yes

Not used
Not used
Not used
eUploadFileSize

eModemNoNetwork

Yes

274410726.xls

No

Not used
Not used
Not used
Uploaded file size check did not match. Part of the file was probably lost.
End-user: call installer
Installer: change FTP server configuration (spec. defining supported FTP
config. Needed)

18

Failed to close connection (FTP or GPRS) after upload. Not critical, data was
sent OK.
End-user: Not a serious event, if it reoccurs Inform your Installer
Installer: call Danfoss After Sales Service
Danfoss: report bug

Modem did not connect to any GSM network


Either GSM coverage is missing or SIM card is not activated
Check GSM signal strength (if not ok, try different provider)
Check if the SIM cards works (in a mobile phone)
Installer: Install router with build-in GSM modem and place it for better
reception

06/23/2015

Fault Events
Event ID
19

GSM
Yes

LAN
No

20

eModemParseMfgr
Yes

No

Yes

No

Yes

No

Yes

No

No

No

Yes

No

eModemParseModel

eModemParseRvsn

24

25
26

274410726.xls

Description / Action
Check if the SIM cards works (in a mobile phone)
Installer: replace modem

Upload file exists on server (with exactly the same serial and timestamp in
name). DWH refuses to overwrite existing log files on server.
Avoid uploading to the same FTP server from different sites
Installer: change FTP server configuration (spec. defining supported FTP
config. Needed)
Call Danfoss ASS
Danfoss: report bug

No

21

23

Name
eModemSIMResponse

eUploadFileExists

Yes

22

Owner: TJA

eModemParseRSSI
Not used

eModemSecurityNotPIN

Failed to parse modem manufacturer


End-user: call installer
Installer: replace modem
Failed to parse modem model
End-user: call installer
Installer: replace modem
Failed to parse modem revision
End-user: call installer
Installer: replace modem

Failed to parse modem RSSI


End-user: call installer
Installer: replace modem
Not used
End-user: This SIM card is blocked. Find the PUK code, insert the SIM
into a mobile phone and un-block it.
Try different provider

06/23/2015

Fault Events
Event ID

GSM

LAN

Owner: TJA

Name

27

Yes

Description / Action
Failed to parse response to pin status query
End-user: Power cycle inverter
Installer: replace modem. If that does not help then call Danfoss After
Sales Service
Service provide: call Danfoss After Sales Service
Danfoss: report bug

No
eModemParsePINStatus

28

Yes

Failed to parse response to network registration status query


End-user: Power cycle inverter
Installer: replace modem. If that does not help then call Danfoss After
Sales Service
Service provide: call Danfoss After Sales Service
Danfoss: report bug

No

eModemParseNetRegStat
Internal fault, unexpected MCH initialization state
Call Danfoss
Danfoss: report bug

29
Yes

No
eUnexpectedInitState

30

Failed to set PIN code


Yes

No

eModemSetPIN
31

32

Yes

No

Yes

No

274410726.xls

eGPRSParams
Not used

End-user: The PIN code is wrong. Be careful if you reset the


inverter, it will set the same PIN code again. After two resets the SIM
will block because it received 3 attempts to set wrong PIN
If the card is blocked put it in a mobile phone and use the PUK code to
unlock
Failed to set GPRS access point name (APN)
End-user:
APN is not sane. Use only alpha-numeric (a-z, A-Z, 0-9) and dot (.)
characters.
Not used

06/23/2015

Fault Events
Event ID
33
34

GSM

LAN

Yes

No

Yes

No

Owner: TJA

Name
eGPRSAuthUser
eGPRSAuthPasswd

Description / Action
Failed to set GPRS user name
End-user: User name is not sane. Avoid whitespace.
Failed to set GPRS password
End-user: Password is not sane. Avoid whitespace.

35

Failed to open GPRS connection


Yes

No
eGPRSOpen

Failed to open FTP connection


End-user:
Many possible causes no Internet connection, bad FTP server
address, wrong user name or password, etc.
Try to connect to the FTP server from your PC and verify that your
inverter has access to the Internet

36

Yes

End-user:
Many things can cause GPRS connection to fail. The APN, user name
or password might be wrong, ask GSM provider for GPRS
configuration. Maybe GPRS is not enabled for your SIM?

Yes

eFTPOpen
37

Yes

Failed to set FTP mode


The server refused to accept binary mode transfer.
End-user:call installer
Installer: Installer: change FTP server configuration (spec. defining
supported FTP config. Needed)

No
eFTPTransferType

38

Yes

Failed to change FTP directory


End-user: call installer
Installer: change FTP server configuration (spec. defining supported
FTP config. Needed)
Call Danfoss after sales service
Danfoss: report bug

No

eFTPChdir

274410726.xls

06/23/2015

Fault Events
Event ID

GSM

LAN

Owner: TJA

Name

Description / Action

39

Failed to start file upload


Yes

Yes

eFTPPut

End-user/installer: Uploading the file fails when the server refuses it


or when we have some problem with Internet connection. Maybe the
firewall blocks active mode FTP?

40

Yes

Failed to read uploaded file back to verify


Getting the file listing from FTP server failed. This indicates that there
is a problem with server or Internet connection.
41
End-user:call installer
Installer: Installer: change FTP server configuration (spec. defining
supported FTP config. Needed)

No

eUploadFileRead
There is no data log to upload.
All unsent log has been sent and inverter has not yet generated any
new log.
This is not an error. It just indicates that all log that needs uploading
has already been uploaded.

41
Yes

No
eNoData

The master inverters RTC is not set. Inverters time must be set for
uploads to occur.
End-user: call installer
Installer: set clock

42

Yes

Yes
eTimeNotSet

The master inverter's serial is not valid


End-user: call installer
Installer: call service provide
Service provider: fix serial no.

43
Yes

Yes
eInvalidSerial

274410726.xls

06/23/2015

Fault Events
Event ID

GSM

LAN

Owner: TJA

Name

44
Yes

No

NO

No

eInvalidPIN

45

Description / Action
The SIM PIN code is not valid.
End-user: A PIN code must be 4-8 characters long and consist only of
digits. No other characters are permitted.
Failed to open FTP file for uploading
End-user:call installer
Installer: Installer: change FTP server configuration (spec. defining
supported FTP config. Needed)

eModemFileOpenFail
46

No

No

eModemSendSMSFail

Failed to send an SMS


This error does not occur when uploading to data warehouse.
End-user: move SIM to a phone and try to send SMSs. Possible
cause: lack of credit
Try different SIM cards.
Installer: call Danfoss after sales service
Danfoss: report bug

47

No

No

NO
NO
NO

NO
NO
NO

Failed to send an e-mail via GSM


This error does not occur when uploading to data warehouse.
End-user: move SIM to a phone and try to send email. Possible cause:
lack of credit
Try different SIM cards.
Installer: call Danfoss after sales service
Danfoss: report bug
eModemSendEmailFail

48
49
50

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06/23/2015

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06/23/2015

274410726.xls

06/23/2015

274410726.xls

06/23/2015

274410726.xls

06/23/2015

274410726.xls

06/23/2015

274410726.xls

06/23/2015

274410726.xls

06/23/2015

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

Grid

UGRID - low L1 S2

2
3

Grid
Grid

UGRID - low L2 S2
UGRID - low L3 S2

Grid

='Fault Events'!C8

Grid

UGRID - low L2 S1

6
7

Grid
Grid

UGRID - low L3 S1

Grid

UGRID - mean L2

274410726.xls

UGRID - mean L1

06/23/2015

Fault Events
Event ID

Area

Description

Grid

UGRID - mean L3

10

Grid

UGRID - high L1 S1

11
12

Grid
Grid

UGRID - high L2 S1
UGRID - high L3 S1

13

Grid

UGRID - high L1 S2

14

Grid

UGRID - high L2 S2

15

Grid

UGRID - high L3 S2

16

grid

UGRID - momentary L1

17

grid

UGRID - momentary L2

18

Grid

UGRID - momentary L3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

19

Grid

FGRID - low L1

20

Grid

FGRID - low L2

21

Grid

FGRID - low L3

22

Grid

FGRID - high L1

23

Grid

FGRID - high L2

24

Grid

FGRID - high L3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

25

Grid

LOM - 3 - L1

26

Grid

LOM - 3 - L2

27

Grid

LOM - 3 - L3

28

Grid

LOM - ROCOF - L1

29

Grid

LOM - ROCOF - L2

30

Grid

LOM - ROCOF - L3

31

Grid

IGRID - DC

L1

32

Grid

IGRID - DC

L2

33

Grid

IGRID - DC

L3

34

Grid

RCMU - high (over)

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

35

Grid

RCMU - step (S3)

36

Grid

RCMU - step (S2)

37

Grid

RCMU - step (S1)

38

Grid

Insulation test

39

Grid

40

Grid

The AC grid was longer then 10 minutes out of spec

41

Grid

Fault ride through in SW 1.09 wire L1

42

Grid

Fault ride through in SW 1.09 wire L2

43

Grid

Fault ride through in SW 1.09 wire L3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

44

Grid

IgridDC detector L1

45

Grid

IgridDC detector L2

46

Grid

IgridDC detector L3

48

Grid

FGRID - low L1 under (S2)

49

Grid

FGRID - low L2 under (S2)

50

Grid

FGRID - low L3 under (S2)

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

51

Grid

FGRID - high L1 over(S2)

52

Grid

FGRID - high L2 over(S2)

53

Grid

FGRID - high L3 over(S2)

223

Grid

IgridHigh

246

Grid

A grid event was detected and inverter was stopped by


the redundant safety circuit

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Grid voltage on phase 1 too low
End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Voltage on phase1 not ok check all fuses and the RCD
o All ok 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed
Installer: Check AC installation
Ok call Danfoss service partner
Not ok Fix it
See event 1
See event 1
Description: Grid voltage on phase 1 too low
End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Voltage on phase1 not ok check all fuses and the RCD
o All ok 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed
Installer: Check AC installation
Ok call Danfoss service partner
Not ok Fix it
see event 4
see event 4
End-user: Call installer
Installer: two options
Larger cable (diameter to ensure lower voltage drop) between inverter and meter
Program PF(P) TLX+ and PRO+ only
Call DNO to get permission to increase limit (note: Ugrid_RMS_high)

see event 7

274410726.xls

06/23/2015

Owner: TJA

Action
see event 7
Description: Grid voltage on phase 1 too high
Call installer and inform about the phase1 voltage.
End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite help needed
Voltage on phase1 not ok onsite help needed call installer
Installer: Measure the actual grid voltage
Ok call Danfoss service partner
Not ok Call DNO to solve the problem

see event 10
see event 10
Description: Grid voltage on phase 1 too high
Call installer and inform about the phase1 voltage.
End-user: check menu->status->phase1 voltage.
Voltage on phase1 is ok wait 10 minutes. Does it reconnect? Onsite help needed
Voltage on phase1 not ok onsite help needed call installer
Installer: Measure the actual grid voltage
Ok call Danfoss service partner
see event 13
see event 13
Description: Inverter has detected a voltage peak on the grid
End-user: Call DNO to solve the problem
see event 16
see event 16

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Grid freq. on phase 1 too low
Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed
Installer: Check AC installation
Ok call Danfoss service partner
Not ok Fix it

see event 19
see event 19
Description: the grid frequency is out of spectrum!
Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed
Installer: Check AC installation
If SW is below 2,10 - update SW call Danfoss service partner
Ok call Danfoss service partner
Not ok Fix it Grid must be checked

see event 22
see event 22

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Phase-to-Phase voltage on phase L1-L2 too low
Call installer and inform about all three phase voltages.
End-user: check menu->status->phase1 voltage.
Voltage on all three phases is ok wait 10 minutes. Does it reconnect? Onsite service needed
Voltage on all three phases is not ok check all fuses and the RCD
o All ok 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed
Installer: Check AC installation
Ok call Danfoss service partner
Not ok Fix it

see event 25
see event 25
Description: Rate Of Change Of Frequency too high
see event 28
End-user: If the event re-occurs (several times each day) contact DNO
see event 28
Description:
DC grid
current on phase 1 too high
Installer: Check
SW version
update to SW 1,12 / 2,15 call Danfoss service partner
End-user: Check SW version Status->blabla
If lower than 2.15 or 1.12 a SW update is required. Call Service
If 3.00 : update to SW 3.10
see event 31
see event 31
Description: Residual Current Monitoring Unit (RCMU) has measured a too high current
End-user: Turn both DC and AC off and wait until the display turns off. Hereafter turn on DC and AC and
observe if the event re-occurs. If the event re-occur, call the installer.
Installer: Check the PV installation. If ok, exchange the inverter

274410726.xls

06/23/2015

Owner: TJA

Action
see event 34
see event 34
see event 34
Does not exist anymore.
Insulation
impedance
- underInvestigate!
.Does
not exist
anymore????
Description: AC Grid out of spec for more than 10 minutes (freq. and/or voltage)
End-user: Call installer and inform about the freq. and voltage, SW version and grid code settings
(country settings)
Installer: onsite
Check AC installation
If SW version is below 2.15 an update is needed.
Check the log for other events

Description: Inverter has detected that grid voltage was below certain level
End-user: Call installer if the problems re-occurs (several times each day)
Installer: onsite - Perform grid analysis
Check if MV or LV ( Germany )setting, there is a failure in the LV Germany settings
Fix : New Grid code

see event 41
see event 41

274410726.xls

06/23/2015

Owner: TJA

Action
Description: DC grid current on phase 1 too high
End-user: Check SW version Status->blabla
If lower than 2.15 or 1.12 a SW update is required. Call Service
If 2.15 or higher: ??? currently no solution!
Active in SW 1,10 - 2,10
see event 44
see event 44
Description: Grid freq. on phase 1 too low
Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed
Installer: Check AC installation
Ok call Danfoss service partner
Not ok Fix it
Active in SW 2,10
see event 48
see event 48

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Grid freq. on phase 1 too High
Call installer and inform about the phase1 freq.
End-user: check menu->status->phase1 freq.
Freq. on phase1 is ok wait 10 minutes. Does it reconnect? Onsite service needed
Freq. on phase1 not ok check all fuses and the RCD
o All ok wait 10 minutes. Does it reconnect? Onsite service needed
o Not ok - Onsite service needed
Installer: Check AC installation
Ok call Danfoss service partner
Not ok Fix it
Active in SW 2,10
see event 51
see event 51
Does not exist?? Replaced by events 255-257
For occurrence IgridSum > 35 A
For clearance reset
Description: Functional Safety processor detected grid event
End-user: Check event log for other grid events (1-55) and follow the instructions for these events. If
the error persist call installer
Installer: If the error persists after 24 hours. Replace the inverter.
normally it is an failure after some grid events there was before. Check event-log. if no other events
check it after 24 hours again, if still the failure, then exchange

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description
IPV_NEGATIVE_PV1

100

PV

101
102

PV
PV

IPV_NEGATIVE_PV2
IPV_NEGATIVE_PV3

103

PV

IPV - high PV-input 1

104
105

PV
PV

IPV - high PV-input 2


IPV - high PV-input 3

106

PV

EPV - diff

107

PV

EPV - diff

108

PV

EPV - diff

109

PV

EPV - low

110

PV

EPV - low

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

111

PV

EPV - low

115

PV

PV_ISO_TOO_LOW

116

PV

PV - wrong polarity

274410726.xls

06/23/2015

Owner: TJA

Action
Description: The input current on PV1 is negative the polarity of the PV string is wrong.
Should only appear during or immediately after installation or service.
End-user: call installer
Installer: Check PV installation
Is the polarity of the PV strings reversed (e.g. PV plus-wire connected with inverter minusinput) -> Fix it!
Ok call Danfoss service partner
event 100
event 100
IPV PV current is too high > 13,5 A - reset = IPV < 1A
Description: The input current on PV1 is too high Too many PV modules connected in parallel. Should
only appear on newly installed systems.
End-user: call installer
Installer: Check PV installation
how many strings are in parallel? What are their current ratings?
Have the inverter derated on PV current [log->derate, level 1]
If too many strings are in parallel, the fix it by:
1) Connect the inverter inputs in parallel to distribute the current into the inverter
2) Install a second inverter
Check the PV layout
event 103
event 103
Does not exist??
Does not exist??
Difference > 10% - CLEARANCE = Difference <10%
Does not exist??
Difference > 10% - CLEARANCE = Difference <10%
Does not exist??
Difference > 10% - CLEARANCE = Difference <10%
Does not exist??
< 1.5 kWh / input / day
< 1.5 kWh / input / day
274410726.xls

06/23/2015

Owner: TJA

Action
Does not exist??
Potential HW BUG: Go through the PV installation and check connectors, cables and modules for
<
1.5 kWh / input When
/ day Event 115 is Pressent
insulation-failure.
IF no Error then Exchange Inverter with Special handling
----------------------------------------------------------------------------Description: The resistance between the PV strings and ground is too low for the inverter to start-up.
End-user: Check [status->photovoltaic->isolation resistance] and call installer
Installer: Check minimum recorded isolation resistance [status->photovoltaic->isolation resistance, level
1]
Go through the PV installation and check connectors, cables and modules for insulation-failure.
If the failure is present while on-site, disconnect PV input 1 and restart the inverter to locate the
affected PV string. Continue with strings 2 and 3. See section in reference manual and copy it to this
document.
The isolation resistor between ground and PV is too low. After 10 minutes it will try again! Check if PE is
installed correct! Perhaps the modules or pv cables are wet?

Description: Wrong PV polarity.


Installer: Check if the inverter starts when connecting each PV input separately. Be aware of parallel
connections.
check PV polarity
- Active in SW 2,10

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

201

Internal

TEMP - power

202

Internal

TEMP - power

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

203

Internal

TEMP - power

204

Internal

TEMP - power

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

205

Internal

TEMP - PCB
The temperature inside the inverter is too high

206

Internal

TEMP - PCB
The temperature inside the inverter is too high

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

207

Internal

TEMP - PCB
The temperature inside the inverter is too high

208

Internal

TEMP - PCB
The temperature inside the inverter is too high

209

Internal

UDCbus - high

210

Internal

UDCbus - high

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

211

Internal

FAN_RPM_LOW

212

Internal

the intermediate voltage inside the inverter is out of


balance

213
214
215

Internal

UGRID UINV DIFF HIGH L3

216

Internal

HW Trip L1

217
218
219

Internal
Internal
Internal

HW Trip L2
HW Trip L3
IPV HW trip 1

220

Internal

IPV

274410726.xls

HW trip 2

06/23/2015

Fault Events
Event ID

Area

Description

221

Internal

222

Internal

Auto test

224

Internal

RCMU_OVERRANGE,
HW trip RCMU

242

Internal

COMM

243

Internal

internal communication error

274410726.xls

IPV HW trip 3

06/23/2015

Fault Events
Event ID

Area

Description

244

Internal

internal communication error

246

Internal

A grid event was detected and inverter was stopped by


the redundant safety circuit

247

Internal

A Plausibility test in the functional safety processor has


failed.

249

Internal

internal communication error

251

Internal

The functional safety processor has reported fail safe.

255

Internal

Grid disconnect - UgridAbsMeanHig


anti-islanding events are logged L1

256

Internal

257

Internal

Grid disconnect - UgridAbsMeanHigh


anti-islanding
are logged L2
Grid
disconnectevents
- UgridAbsMeanHigh
anti-islanding events are logged L3

274410726.xls

06/23/2015

Fault Events
Event ID
258

Area
Internal

Description
UDCbus - overvoltage

259

PV ISO internal calc. diff

260

PV Delta VEN too low

261

Booster transitor is shot circuited

262

Booster transitor is shot circuited

274410726.xls

06/23/2015

Fault Events
Event ID

Area

1000 Internal

274410726.xls

Description
Communication Board start up

06/23/2015

Owner: TJA

Action
Description: Internal temperature too high
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C
Description: Internal temperature too high
How to identify root cause
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C

274410726.xls

06/23/2015

Owner: TJA

Action
Over (S1) For occurrence > 100 C

For clearance < 90C

Description: Internal temperature too high


Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Description: Internal temperature too high
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Internal temperature too high
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 100 C For clearance < 90C
Description: Internal temperature too high
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 85 C For clearance < 75C

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Internal temperature too high
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 85 C For clearance < 75C
Description: Internal temperature too high
Is the inverter covered or is the ventilation duct (heat sink) blocked?
Call installer for service.
Installer: Has the inverter derated on temperature [log->derate, level 1], have the inverter reported
event 211 (fan)
NO call Danfoss service partner
Yes, clean heat sink / remove obstruction / see description for event 211
Check the airflow How are the conditions?? is the inverter mounted in the sun or something like that?
check if more events came! if all ok, then it could be the temp sensor (exchange)
Over (S1) For occurrence > 85 C For clearance < 75C
check in Display the pv voltage (if it is over the maximum) could also be to high voltage on the AC side.
Voltage is out of specs.
For occurrence > 435
For clearance < 435

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Fan speed too low
End-user: Is the inverter fan blocked?
If yes unblock
If no - Call installer for service.
No Tacko signal from fan check the fans! Perhaps defect fan. Check the event-log
Check the surroundings IF ok and only 1inverter Exchange else Onsite
The failure comes when unit is off grid and there it out of balance between the capacitors. shut down AC
& DC, wait 5-10 minutes and start again.
if the failure comes again, then exchange
It seems that the error 212(trafo and Gate driver problem ) can trigger the event 241

see event 213


Description: Current measured on AC side too high.
End-user: Call installer
Installer: Call Danfoss Service Partner. If SW version is below 1.09 update to latest SW version.
The grid current is too high For occurrence i| > 60 A For clearance |i| < 60 A

see event 213


see event 213
Defined, but cannot be displayed
For occurrence -5 A < i > 15 A
For clearance -5 A > i < 15 A
Defined, but cannot be displayed
For occurrence -5 A < i > 15 A
For clearance -5 A > i < 15 A

274410726.xls

06/23/2015

Owner: TJA

Action
Does not exist??
check the SW version. SW 1.09 should help for this problem. its cause of bad grid! if the inverter shows
other failures afterwards (self test failures) change the inverter
For occurrence -5 A < i > 15 A
For clearance -5 A > i < 15 A
Italy - Auto test
Someone commanded an Auto test. No action required
Description: Defect RCMU circuit, should also include events 350-352 from self-test (fail safe)
End-user: Call installer
Installer: Call Service partner to have the inverter replaced.
Value or broken wire in the RCMU - reset inverter or change inverter
For occurrence Value or broken wire
For clearance reset
Description: Communication between control board and control board failed for more than 10 sec.
End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter
NO Communication - reset inverter - change inverter
It seems that the error 242 and 1000 is the ( AC Standby problem )
event is seen after Sundown on the inverter - Exchange inverter
Description: Internal communication error
End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Internal communication error
End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter
normally it is an failure after some grid events there was before. Check event-log. if no other events
check it after 24 hours again, if still the failure, then exchange
Description: A plausibility fault has occurred in the functional satefy processor
End-user: Check event log for other grid events (1-55) and follow the instructions for these events. If
the error persist call installer
Installer: If the error persists after 24 hours. Replace the inverter.
can be a failure after some grid events (when the grid is bad) else change the inverter
see event 243
See event 248
End-user: Restart the inverter. If error persists call installer
Installer:
Replace
inverter
there
should
be other
safety
failures..
normally
doesn't is needed)
the only one. If it is, try to restart! AC & DC
Description:
Anti
Islanding
event
logged
(better itdescription
off. If the failure comes again, change inverter.
End-user: Check event log for other grid events (1-55) and follow the instructions for these events. If
the error persist call installer.
Installer: Replace the inverter.
Grid disconnect - UgridAbsMeanHigh
anti-islanding events are logged L1
For occurrence |U| sum > 253 V
For clearance 2 sec
see event 255
see event 255

274410726.xls

06/23/2015

Owner: TJA

Action
Description: DC bus overvoltage
End-user: If problem persists call installer.
Installer: Check PV installation/layout.
DC-bus capacitors exceeds the maximum limit for the inverter. The inverter continues normal operation
when the voltage level is lowered to a level within limits
For occurrence > 1010
For clearance < 1008

274410726.xls

06/23/2015

Owner: TJA

Action
When AC and DC was shot off and power is back on the inverter the event 1000 is giving the
notice that the COMBO is start up
It seems that the error 242 and 1000 is the ( AC Standby problem )
event is seen after Sundown on the inverter - Exchange inverter
This event could be a result of FI/HPFI trips.
Check if the FI/HPFI relay is needed in the current installation.
- If the internal RCMU is sufficient then the FI/HPFI should be removed.
- If not, the customer have to continue turning the FI/HPFI relay on. DSI is planning to
implement a SW that makes the inverter tolerant for the high capacity in the solar panels.
When the SW is ready, DSI will contact the customer to plan the update of the inverter. Is the
update free of charge?
Exchange of the inverter will NOT solve the problem!

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

300

de-rate

Igrid L1

301

de-rate

Igrid L2

302

de-rate

Igrid L3

303

de-rate

Pgrid L1

304

de-rate

Pgrid L2

305

de-rate

Pgrid L3

306

de-rate

Ugrid L1

307

de-rate

Ugrid L2

308

de-rate

Ugrid L3

309

de-rate

IPV 1

310

de-rate

IPV 2

311

de-rate

IPV 3

312

de-rate

PPV 1

313

de-rate

PPV 2

314

de-rate

PPV 3

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

315

de-rate

Tpower

316

de-rate

Tpower

317

De-rate

Tpower

318

de-rate

Tpower

319

de-rate

TPCB

320

de-rate

TPCB

321

de-rate

TPCB

322

de-rate

TPCB

274410726.xls

06/23/2015

Owner: TJA

Action
Cannot be displayed???
Derate - Igrid L1
For occurrence >22A
For clearance ? <22A
Cannot be displayed???
Cannot be displayed???
Derate - Igrid L2
Cannot
be displayed???
For
occurrence
>22A
Derate
- Igrid L3
For
clearance
?
<22A
For
occurrence
Derate
Pgrid L1>22A
For
<22A
For clearance
occurrence? >
5000W
For clearance < 5000W
Cannot be displayed???
Cannot be displayed???
Derate Pgrid L2
Cannot
be displayed???
For
occurrence
Derate
Pgrid L3> 5000W
For occurrence
clearance < 5000W
For
5000W
For occurrence >
Variable
For
clearance
<
5000W
For clearance Variable
Cannot be displayed???
Cannot be displayed???
For occurrence Variable
Cannot
be displayed???
For
For clearance
occurrenceVariable
Variable
For
clearance
Derate
IPV 1 Variable
For occurrence > 12A
For clearance < 12A
Cannot be displayed???
Cannot be displayed???
Derate IPV 2
Cannot
be displayed???
For
occurrence
Derate
IPV 3 > 12A
For
clearance
< 12A
For
occurrence
Derate
PPV 1 > 12A
For
For clearance
occurrence<>12A
6000W
For clearance < 6000W
Cannot be displayed???
Cannot be displayed???
Derate PPV 1
For
occurrence
Derate
PPV 1 > 6000W
For occurrence
clearance <>6000W
For
6000W
For clearance < 6000W

274410726.xls

06/23/2015

Owner: TJA

Action
Cannot be displayed???
Derate - Tpower
For occurrence > 85 C
For clearance < 85 C
Cannot be displayed???
Cannot be displayed???
Derate - Tpower
For
occurrence
> 85 C
Derate
- Tpower
For
clearance
<
For occurrence >85
85C
C
For clearance < 85 C
Cannot be displayed???
Derate - Tpower
For occurrence > 85 C
For clearance < 85 C
Cannot be displayed???
Derate TPCB
For occurrence > 75 C
For clearance < 75 C
Cannot be displayed???
Derate TPCB
For occurrence > 75 C
For clearance < 75 C
Cannot be displayed???
Derate TPCB
For occurrence > 75 C
For clearance < 75 C
Cannot be displayed???
Derate TPCB
For occurrence > 75 C
For clearance < 75 C

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

225

Fail safe

Memory

226

Fail safe

Memory

227

Fail safe

Memory

228

Fail safe

Memory

229

Fail safe

Memory

230

Fail safe

Memory

231

Fail safe

Memory

232

Fail safe

Memory

233
234

Fail safe
Fail safe

Memory
Memory

235

Fail safe

Memory

236

Fail safe

Memory

237

Fail safe

Memory

238

Fail safe

Memory

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

239

Fail safe

Memory

240

Fail safe

Memory

241

Fail safe

COMM

259

Fail safe

PV ISO internal calc. diff

260

Fail safe

PV Delta VEN too low

261

Fail safe

Booster transistor is shot circuited

274410726.xls

06/23/2015

Fault Events
Event ID

Area

Description

262

Fail safe

350

Fail safe

RCMU self-test failed.

351

Fail safe

RCMU self-test failed.

352

Fail safe

RCMU self-test failed.

353

Fail safe

353-355 is pv side.

354

Fail safe

353-355 is pv side.

355

Fail safe

353-355 is pv side.

274410726.xls

Booster transistor is shot circuited

06/23/2015

Fault Events
Event ID

Area

Description

356

Fail safe

Transistor & Relay test failed.

357

Fail safe

Transistor & Relay test failed.

358

Fail safe

Transistor & Relay test failed.

359

Fail safe

360

Fail safe

274410726.xls

Transistor & Relay test failed.

Transistor & Relay test failed.

06/23/2015

Fault Events
Event ID

Area

Description

361

Fail safe

Transistor & Relay test failed.

362

Fail safe

Transistor & Relay test failed.

274410726.xls

06/23/2015

Fault Events
Event ID

Area

363

Fail safe

364

Fail safe

274410726.xls

Description
Transistor & Relay test failed.

Potential error in the AC installation

06/23/2015

Owner: TJA

Action
Description: Failure in Memory/Eeprom control board
End-user: Call installer
Installer: Replace inverter
Description: Failure in Memory/Eeprom comm board
End-user: Call installer
Installer: Replace inverter
Description: Failure in Memory/Eeprom Aux board
End-user: Call installer
Installer: Replace inverter
EEPROM - Power
See event 227
Flash - CTRL
See event 227
Flash - Comm
See event 227
Flash - FSP
See event 227
Does not exist!
Flash - xxx
Description: Memory check failed - control board
End-user:
Restart the inverter. If error persists call installer
RAM
- Comm
Installer:
inverter
see
event Replace
233
RAM - FSP
see event 233
Does not exist!
RAM - xxx
RAM - CTRL
see event 233
RAM - Comm
see event 233

274410726.xls

06/23/2015

Owner: TJA

Action
RAM - FSP
see event 233
Does not exist!
RAM - xxx
Description: No contact to sensor
End-user: Restart the inverter. If error persists call installer
Installer: Replace inverter
It seems that the error 212(trafo and Gate driver problem ) can trigger the event 241
Description: Internal parameter too low
End-user: Call Danfoss Service
Installer: Exchange the inverter
Insulation test Difference

- Active in SW 2,10

Description: Unable to change the voltage between ground and neutral during isolation test (by less
than 10 V)
End-user: Call Danfoss Service
Installer: Check the PV installation for isolation error. If ok, exchange the inverter.
- Active in SW 2,10

Description: Short circuit boost transistor


End-user: Call Danfoss Service
Installer: Exchange the inverter
- Active in SW 2,10
Exchange

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Short circuit boost transistor or wrong PV polarity
End-user: Call Danfoss Service/installer
Installer: Check the PV installation for polarity errors. If ok, exchange the inverter.
- Active in SW 2,10

Description: DC bias in RCMU too high during self test


End-user: Call Danfoss Service/installer
Installer: Exchange the inverter.
For occurrence - RMS and mean above 25 mA (Value from plausibility test table)?
a. Yes Go to fail safe and report Fail Safe (after three retries).
Exchange inverter
For occurrence - mean above 25 mA (Value from plausibility test table)?
a. Yes Go to fail safe and report Fail Safe (after three retries).
For clearance
- Reset - if not Exchange inverter
Description: RCMU cannot detect step (of 25 mA) in residual current
End-user: Call Danfoss Service/installer
Installer: Exchange the inverter.
For occurrence increase in RMS value below 25 mA?
a. Yes Go to fail safe and report Fail Safe (after three retries).
For clearance
-Exchange inverter
Description: Short circuit inverter transistor
End-user: Call Danfoss Service
Installer: Exchange the inverter
Description: Short circuit inverter transistor (average)
End-user: Call Danfoss Service
Installer: Exchange the inverter
.

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Test of inverter relay and voltage measurements cannot be performed
End-user: Call Danfoss Service
Installer: Exchange the inverter

Description: Inverter relay has failed (assumed welded)


End-user: Call Danfoss Service
Installer: Exchange the inverter
Description: Inverter relay has failed (assumed welded)
End-user: Call Danfoss Service
Installer: Exchange the inverter
Description: Inverter relay or transistor has failed (assumed open circuit)
End-user: Call Danfoss Service
Installer: Exchange the inverter

Description: Inverter relay or transistor has failed (assumed open circuit)


End-user: Call Danfoss Service
Installer: Exchange the inverter

274410726.xls

06/23/2015

Owner: TJA

Action
software Bug - solution new SW Controlboard 1,18/1,19 ( SW 3.10 )
if SW 3.00 update the SW
If SW Below 1.12 update SW (old Com Card )
Description: Grid relay has failed (assumed open circuit)
End-user: Call Danfoss Service
Installer: Exchange the inverter
Description of failure:
HW: All
SW: <3.10
To be categorized as 8018:
The Customer complains error 361.
The Fault Code is 361 or failure 361 is written in the failure description.
The Inverter must run in mode 60 when tested.
There must be no other related errors when tested.
The Event- and data log has event 361 stored.
The max AC value in The TLX- or SE files exceeds more than 300 Vac in one or more phases.
Be aware:
Sometimes the log in the files is newer than the date the Inverter is complaint.
If the SW is 3.10 or higher when the event occurs, The MQG team must be advised immediately.
Other info:
This error is formerly known as: AUX/GRID/RL20x/361 or AUX/GRID/RL20x/INTERMITTENT
AUX board will no longer be replaced in the inverters with this error.

Description: Neutral relay has failed (inverter relay assumed welded)


End-user: Call Danfoss Service
Installer: Exchange the inverter

274410726.xls

06/23/2015

Owner: TJA

Action
Description: Neutral relay has failed (grid relay assumed welded)
End-user: Call Danfoss Service
Installer: Exchange the inverter

Description: Neutral connection is damaged or missing


End-user: Call Danfoss Service/installer
Installer: Check AC installation for failure on neutral connection. Call Danfoss Service
Verify that the AC installation is correct according to the installation manual. Verify that the neutral wire
is connected. Failure is mostly in the installation!
Description of failure:
HW: All
SW: ALL
To be categorized as 8019:
The Customer complains error 364 or like.
The Fault Code is 364 or failure 364 is reported in the failure text.
The Inverter must run in mode 60 when tested.
There must be no other related errors when tested.
The Event- and data log has event 364 stored.
The Op- time must be few days without have been ON GRID.
The Installation date is 01-01-1970.
Max power, L1, L2 and L3 = 0 W.
The max AC value in The TLX- or SE-files often exceeds more than 300 Vac in one or more phases.
Be aware of: Verify that the screw to the NULL-wire doesnt go tight. If it is the reason
Select Fault Reason Code 2031 and write the summary: AUX/MAIN_PAGE/J100/DAMAGED
Other info:
This error is formerly known as: AUX/GRID/RL20x/364
or AUX/GRID/RL20x/INTERMITTENT
AUX board will no longer be replaced.
Report to Customer Claim Manager if this Inverter is claimed as an exchange

274410726.xls

06/23/2015

FAT for
TripleLy
nx
3-phase
Danfoss
Solar Inverter

Owner: PE-SS
Contact person: Jens Meilandt
Tel: +45 7488 2854

FAT: Fault Assessment Tool


Version: see footer

274410726.xls

Revision list

Page 125 of 125