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working as a financial company within the country, committed to the welfare and economic
prosperity of the people and the community. Mission of IFIC Bank Ltd is to satisfying their
customers with the help of skilled and dedicated workforce, innovative action and competitive
edge of qualitative services to all institution and customers as they care for.
Proposal plan:
There are three proposal plans for the project on Exploring the customer attitude toward service
provided by IFIC Bank Limited.
Survey: I will doing my survey based on the internal employee and customer of IFIC Bank
Limited of Uttara branch. At first I make the questionnaire and select the sample size. Then I will
complete the survey.
Analysis: I will do my analysis based on survey. I am using New Microsoft Office Access
2007 Database and also using different statistics format for calculation.
Report: My main purpose of this report is to access customer service operation through the
analysis of some particular aspects. I will make this report within 90 or more pages.
Schedule:
With your approval, the following schedule has been arranged for you:
5/9
5/23
6/6
6/20
7/4
7/18
8/1
5/16 5/30 6/13 6/27 7/11 7/25
8/8
Questionnaire Development and Mailing
Interview
15
10
13
Staffing:
I need experiences from different department of the Bank to know the banking activities.
According to the requirement I take help from Md. Arifur Rahman, 2nd position manager, The
employees of Account Opening Section of IFIC Bank Limited, Uttara Branch.
Budgeting:
Task Cost
Questionnaire Print
Transport cost
mobile/telephone cost
Mailing cost
Data Collecting & processing
Total =
Taka
500
600
400
500
1000
3,000/-
Authorization:
All the provided information above is true and valid. I would be grateful if you approve my
proposal. Then I will make my report about the mentioned topic.
Sincerely
(Mohammad Ali)
ID: 12202097,
Program: BBA