Documentos de Académico
Documentos de Profesional
Documentos de Cultura
TQM 8
FORMAT : QP09
Topic
No
Topic
Books
for
Referenc
e
UNIT I
(9)
1
2
3
4
5
6
7
8
9
Page
No.
Teaching
Methodolo
gy
No. of
Hours
Requir
ed
Cumulati
ve No. of
periods
INTRODUCTION
Introduction
Need for quality
Evolution of quality
Definition of quality
Dimension of
Manufacturing and
Service quality
Basic concepts of
TQM
Definition of TQM
TQM frame workcontribution of
Deming
Juran and crosbybarries of TQM
T1
W2
T1
T1
T1
13-19
21-22
19-20
20
BB
BB
BB
BB
BB
1
1
1
1
1
1
2
3
4
5
T1,R4
14-15
BB
T1
T1,R4
13
16-18
BB
BB
1
1
7
8
T1
3943,
140142,
17,18
BB
LEARNING OUTCOME
At the end of unit, students should be able to
Understand the basic principles of TQM
Know the benefits of TQM and the implementation barriers.
Aware about the Whats, Whys and Hows of TQM
UNIT II
TQM PRINCIPLES
(9)
10 Leadership
11 Strategy quality
planning and Quality
statement
12 Customer focus,
orientation,
satisfaction
13 Customer
complaintsRetention
T1
T1
29-37
53-58
PPT
BB
1
1
10
11
T1
67-84
CBT
12
T1
BB
13
14 Employee
involvement
Motivation
15 Empowerment,
teams, team work
16 Recognition and
reward, Performance
appraisal
17 CPI ,PDSA,5S
Kaizen
18 Supplier partnership,
partnership, supplier
selection,
Supplier rating
T1
85
87,96
-97
101104
BB
14
108124
BB
15
BB
16
BB
17
BB
18
TQM 8
R2
W2
T1
T1
137157
169172
FORMAT : QP09
LEARNING OUTCOME
At the end of unit, students should be able to
Understand the importance of customer satisfaction
Understand the influence of services quality in customer retention
Identify the need for the Continuous Process Improvement in maintaining
the quality.
UNIT III
(9)
19 The seven tradition
tools of quality
20 New management
tools
21 Six sigma, Concept
and methodology
22 Application to
manufacturing
23 Service sector
including IT
24 Benchmarking,
Reasons to
benchmark
25 Benchmarking
process
26 FEMA
27 Stages of FMEA and
types
473490
456465
158159
158159
W3
PPT
19
BB
20
BB
21
BB
22
BB
23
T1,R4
219220
BB
24
T1
220
BB
25
NPTEL
PPT
1
1
26
27
W2
T1
396397
LEARNING OUTCOME
At the end of unit, students should be able to
Understand the use of statistical process control for measuring quality
Understand the existence of seven tools of quality
Understand the importance and benefits of six sigma
UNIT IV
TQM TOOLS AND TECHNIQUES II
(9)
28 Quality Function
T1
46
BB
1
Deployment (QFD)
29 Taguchi quality loss
T1
327PPT
2
function
355
30 Total Productive
T1
573BB
1
Maintenance (TPM)
579
31 Concept
T1
443
BB
1
32 Improvement needs
T1
443BB
1
446
33 cost of quality
T1,R4
447BB
1
449
34 performance
T1
185BB
1
measure
202
35 Quality circles
W3
BB
1
TQM 8
28
30
31
32
33
34
35
36
FORMAT : QP09
LEARNING OUTCOME
At the end of unit, students should be able to
Know the importance of performance appraisal in an industry
Understand and identify implementation of quality circles and its
responsibilities
Understand concept of cost of quality and its implications
UNIT V
QUALITY SYSTEMS
(9)
36 Need for ISO 9000
and other quality
systems
37 ISO 9000:2000
quality system
38 Elements,Documenta
tion
39 Quality auditing
40 QS 9000
41 ISO 14000 Concept
T1
265
SEM
37
T1,R4
266268
BB
38
W2
BB
39
W2
W4
T1
BB
BB
BB
1
1
1
40
41
42
42 Requirements
benefits
43 Benefits
44 Case studies on TQM
implementation and
services sector
including IT
T1,R4
BB
43
BB
BB
1
1
44
45
T1
W1
306-
309
310320
320
LEARNING OUTCOME
At the end of unit, students should be able to
Understanding ISO standards and its series.
Know how to conduct quality audit
Understand the documentation procedure in quality system process
COURSE OUTCOME
At the end of the course, the students will be able to
Understand the quality and its related concepts given by quality gurus.
Understand the pillars of TQM and the principles need for the
implementation
Know the usage of Statistical Tools in measuring quality
Understand the importance of measuring the quality on the basis
statistics
Knowing the application procedure for ISO and its related process
CONTENT BEYOND THE SYLLABUS
1. Case study of various Multinational Companies quality principles
and related
issues.
INTERNAL ASSESSMENT DETAILS
TQM 8
FORMAT : QP09
TEST NO.
II
MODE
L
Topic Nos.
1-14
15-27
1-44
Date
ASSIGNMENT DETAILS
ASSIGNMENT
Topic Nos. for
reference
Date
II
1-14
1-44
15.07.15
ASSIGNMENT I (10)
Descriptive Questions
1. State and explain
the principles of
TQM.
2. What are the
barriers to TQM
implementation?
How are they
overcome?
3. Explain the
following
(a) Juran trilogy
(b) PDSA cycle
(c)Maslows theory
of
need hierarchy.
4. Explain the process
of
establishing cost of
quality.
TQM 8
12.08.15
14.09.15
ASSIGNMENT II (20)
1. If you were the TQM leader in a company, what are
the
organizational changes you would advocate for total
quality
practice?
2. Analyze and compare M/S.TVS MOTOR COMPANY
Total Quality
principles with M/S. Maruthi-Suzuki Motor Company.
3. Analyze and compare the motivating factors for the
employees
in M/S. Mahindra motor with M/S.Toyota motor.
4. Analyse a manufacturing companys performance
which uses
TPM for its effective productivity.
5.
List
out
the
documentation
process
in
FORMAT : QP09
TQM 8
manufacturing
industry to apply for ISO.