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Inder Singh Matharu

Personal Profile
Degree in Business Management.
I have worked in retail as a Manager.
I was responsible for the operation of large bus station premises whilst working for
Transport for London as a station controller.
In my current role I supervise over 60 drivers for Golden Tours Transport.

Experience
Working knowledge of EU and domestic driving regulations, and laws concerning Bus
Operation in London.
I have used Excel to create staff rotas for drivers.
Very experienced in using Excel and possess a good knowledge of MS Office.
I conduct monthly driver performance meetings and daily driver de-briefings.
Familiar with keeping up to date staff records and general office admin and record
keeping.
Experienced and competent in customer service and business administration skills.
Over five years providing a high standard of customer service whilst on the front line
as Station Controller for Transport for London.

Education
Gained a lower Second Class Honours in BA Business Management at the University of
Westminster in March 2005.
Achieved three A-Levels during the summer of 1997 in Chemistry: B, Physics: D and
Geography: C. Also two years prior; passed 10 GCSEs at grades A-C. The above
qualifications were gained at Seven Kings High School and Seven Kings Sixth Form
College.

Employment History
Currently working at Golden Tours Transport Ltd. as a Traffic Supervisor. The
company operates open top bus tours in central London and Coach tours throughout
the UK. This position is office based at the depot where the buses and coaches are
located. It involves allocating duties to drivers, creating driver rotas, covering
unallocated duties, ensuring that the legal rules around driving hours are followed this
part of the job requires use of Excel and MS Office.
Every day vehicles are checked for damage, drivers' paperwork is checked to ensure
driver and vehicle records are kept in accordance with legal requirements. I must also
ensure drivers follow the schedule when serving bus stops in London. To do this job
effectively requires organising capability and ability to multi task as the company

employs over sixty drivers, also discretion and ability to communicate clearly are
essential. I have been working here since March 2013.
From December 2012 to March 2013 worked as an Inventory Controller, for
Clintons. This was located at the main distribution centre in Loughton. This job
involved keeping records of stock movements via the data warehouse program run on
Excel, stock had to be physically checked weekly, high levels of accuracy and
concentration were required.
July 2011 until November 2012 I worked for integrated solutions, this role was as a
rail replacement controller for bus services that operated during rail or underground
closures. During this time I was studying at the School of Oriental and African Studies
for a certificate in South Asian Studies.
From March 2011 to June 2011 I spent time abroad in India, travelling through the
Punjab, Himachal Pradesh, Dharamshala, Shimla and ending up in New Delhi. This
experience was very valuable, it caused immersion into a culture different from our
own. In new Delhi I spent some time volunteering in a school for blind orphans.
The job of Bus Station Controller occupied the time between April 2007 and
February 2011. This employment was with Transport for London. The role was
based on the Bus Station, the prime duty was to ensure the safety of the public using
the station, I also gave information to the travelling public and also dealt with
complaints. It was also required of us to report on the efficiency of the bus operators
that used the station to TfL management. Customer service was very important in this
job and also the ability to deal with crowds especially when the service was delayed.
I spent over a year on the Graduate Management Programme at Bestways,
Bestways is a large cash and carry chain selling wholesale to small retailers. This job
ended in February 2007 because of a job offer from Transport for London. I began this
job in August 2005.

Interests and Hobbies


I Gained a certificate in South Asian Studies from the school of oriental and African
studies in London. Play badminton regularly and participate in 5km runs that are
organised at the local park on weekends. When I get the opportunity I enjoy cooking
healthy fresh meals for friends and family.

Personal Details
Address: 16 Kings Gardens, Ilford, Essex IG1 4AJ.
Mobile: 07740 099 890
Home: 020 8478 6365
D.O.B: 16th June 1981.
References are available on request.

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