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The Kepner-Tregoe approach is based on the premise that the end goal of any
decision is to make the "best possible" choice. This is a critical distinction: The goal is
not to make the perfect choice, or the choice that has no defects. So the decision
maker must accept some risk. And an important feature of the Kepner-Tregoe Matrix
is to help evaluate and mitigate the risks of your decision.
The Kepner-Tregoe Matrix approach guides you through the process of setting
objectives, exploring and prioritizing alternatives, exploring the strengths and
weaknesses of the top alternatives, and of choosing the final "best" alternative. It
then prompts you to generate ways to control the potential problems that will crop up
as a consequence of your decision.
This type of detailed problem and risk analysis helps you to make an unbiased
decision. By skipping this analysis and relying on gut instinct, your evaluation will be
influenced by your preconceived beliefs and prior experience it's simply human
nature. The structure of the Kepner-Tregoe approach limits these conscious and
unconscious biases as much as possible.
The Kepner-Tregoe Matrix comprises four basic steps:
1.
2.