Question: Why did you choose this job?

Ever since I can remember, Ive been interested in this line of work. What attracts me to
it is the opportunities it gives me to interact with people, solve problems and work
autonomously. I love the fact that one day I could be out on the road helping clients with
their problems whereas the next day I can be in my office working with a team of people
trying to solve a complex technical problem. I very much enjoy working in a service
industry such as ours where I can satisfy clients.

Question: Why would you like to work for our organisation?

Yours is the sort of company in which I could maximise my contribution. All my research
has revealed that you are not only market leaders in service standards and product
innovation but that you also have a great work culture. Everyone Ive spoken to has
talked about the high levels of support, training and recognition employees receive. You
offer great career prospects, interesting work and family-friendly policies. Above all, Ive
always been very keen to work for a company that offers challenging and cutting-edge
work.

Question: What factors do you think determine a persons progress in an

organisation?
In my view, there are three things that determine a persons progress in an organisation.
These are, first, an ability to do the job well, including a willingness to learn new things
and adapt to changing circumstances; second, to be able to fit in with the culture of the
organisation (i.e. be able to get on with colleagues); and third, to have high levels of
drive and motivation. Certainly these are the three things that I insist upon for myself in
the workplace. If at any time I feel Im not at my very best in all three areas, I stop and
ask myself what I can do to improve matters. I dont think anyone can truly be happy in
their work if all three areas are not being satisfied. So far theyve held me in good stead.

Question: What do you want to be doing in your career five years from now?
Id like to be doing what Im doing nowthat is, enjoying my work, working hard and
contributing to the best of my abilities. Of course, Id expect that in five years time my
added experience would hold me in good stead for greater responsibilities, which is
something I look forward to taking on when the time comes. The most important thing,
however, is to be happy, productive and a valued member of the team.

Question: Describe your ideal job.

Good answer
This job that Im applying for contains many, if not all, of the ingredients of my
ideal job. It contains a lot of variety, is intellectually challenging, will allow me to
work on my own as well as in a team environment (the best of both worlds), and
will also allow me to offer creative solutions to clients. Ive always thrived in
challenging and results-driven environments and this job offers me all of that.

Question: What motivates you?

Good answer
There are lots of things that motivate me in the workplace, but three of my
biggest motivators would have to be problemsolvingespecially highly technical
problems that require specialised knowledge; learning new things and keeping
up to date with all the changes in my field; and working in a cooperative team
environment where were throwing ideas off each other and coming up with
creative solutions. I love the camaraderie that goes with that.
Question: What qualities do you think are important to be successful in this
field?
The qualities necessary to be successful in this field would include the skills and
knowledge to actually do the job properly. Im not just talking about all the
technical skills, such as knowing how to operate the various software programs
and a comprehensive knowledge of the relevant legislation and how to apply that
legislation, but also an ability to get on with people, possess great
communication skills and know how to plan and organise your work whilst
working under
considerable pressure. I also think high levels of motivation and drive are very
important. These are all qualities that I possess and can bring to this position
from day one.
Question: Tell us about a time you handled a difficult situation with a coworker.
Good answer
Last year one of our colleagues was displaying a lot of aggressive behaviours, including
dominating team meetings, belittling other peoples ideas and not cooperating. I
approached the rest of my colleagues about him and soon realised everyone was feeling
the same as I was. We decided not to take the matter to our manager until we had the
opportunity to talk to him first. So we decided that at our next meeting we would
raise these issues with him. I was chosen to initiate the discussion. At the meeting I
avoided personalising the problem and I avoided using inflammatory language. I also
adopted an upbeat and optimistic tone. The results were better than we anticipated. He
thanked me for the delicate manner in which I raised the issues and also thanked us all
for talking to him first before taking it further. After our meeting, his behaviours changed
markedly for the better.

TC's Core Values are aimed at developing a customer-focused, highperformance organisation which creates value for all its stakeholders:
Trusteeship
As professional managers, we are conscious that ITC has been given to us in
"trust" by all our stakeholders. We will actualise stakeholder value and interest on
a long term sustainable basis.
Customer Focus
We are always customer focused and will deliver what the customer needs in
terms of value, quality and satisfaction.
Respect For People
We are result oriented, setting high performance standards for ourselves as
individuals and teams.
We will simultaneously respect and value people and uphold humanness and
human dignity.
We acknowledge that every individual brings different perspectives and
capabilities to the team and that a strong team is founded on a variety of
perspectives.
We want individuals to dream, value differences, create and experiment in pursuit
of opportunities and achieve leadership through teamwork.
Excellence
We do what is right, do it well and win. We will strive for excellence in whatever
we do.
Innovation
We will constantly pursue newer and better processes, products, services and
management practices.
Nation Orientation
We are aware of our responsibility to generate economic value for the Nation. In
pursuit of our goals, we will make no compromise in complying with applicable
laws and regulations at all levels
To enhance the wealth generating capability of a enterprise in a globalising
environment, delivering superior and sustainable stakeholder value.
2003 PAF witnessed one of the most lively production structure one has ever
seen. Planning and execution in running of a 3 bogie train model made of
paper and bamboos in front of 3000 people is lauded.