JOSEPH P LEINEKE

Houston, TX 77077
Phone: 832-244-8980

Email: joe.leineke@gmail.com
www.linkedin.com/in/JoeLeineke

SELECTED ACCOMPLISHMENTS

Veteran awarded the Meritorious Service Medal, two Air Force Commendation Medals, and four Air Force
Achievement Medals for outstanding performance and service; recognized as Outstanding Airman within Wing
Championed IT solution for accountability and operations after meticulous evaluation of three IT management
systems. Implemented initiative that created accountability of vehicle damage via video documentation, customer
service enhancements and enhanced employee accountability and productivity. Solution mitigated damage and
false claim payouts by 40%, and saved over $35,000 annually; drastically reduced customer service issues by
over 70%; and increased staff productivity by 10%
Re-engineered room checkout notification process. Coordinated with IT department and transformed existing internal
paging system to alert on-duty staff directly when rooms were ready for cleaning after patient checkout. Personal
initiative resulted in elevated management/staff productivity and efficiency, eliminated the need for a
supervisor to direct room turnaround and reduced turnaround times by 25%
Conducted a work-flow analysis for three separate functions within division. Developed a streamlined approach that
eliminated repetitive and unnecessary processes while maintaining conformity to all military operational
requirements. Implemented actions saved more than 20 man-hours monthly
Analyzed current accounts receivable aging report and brought accounts current. Eliminated 70% of outstanding
accounts receivable, collecting over $500,000 in under 90 days

CORE COMPETENCIES

Operational Oversight
Capital Expense Planning
Quality/Safety Assurance
P&L Management
Project Management

Purchasing/Inventory
Financial Reporting
Productivity & Employee
Development
Process Analysis/Design

Federal/State Compliance
Training/Documentation
Customer Service/Relations
Scheduling/Itineraries
New Business Startups

PROFESSIONAL EXPERIENCE
JACI Enterprises Inc. - RE/MAX | Houston, TX
2014-current
Owner and Realtor
Consult individuals on home purchasing and/or selling, and renters on available properties. Show residential properties and
demonstrate the features and benefits of available homes. Provide close, personal client attention and tenacious follow-up to
ensure the best customer service possible. Prepare contracts and documentation, and advise clients on general closing
procedures. Design and update marketing materials. Complete competitive market analysis and present evaluations to client.
Magnet Commercial Capital | Houston, TX
2013-current
Owner and President
Consult small and medium sized business owners on financial services and business loan products. Source lending based on
clients credit profile and loan use, i.e. real estate, equipment, inventory, business lines of credit, and merchant cash advances.
Consult clients on cost of capital based on type of financing.
ABM Parking Services | Houston, TX
2004-2014
Operations Manager
Directed the operations of 30 geographically separated locations, seven managers, and approximately 50 employees. Managed
P&L, training and development, customer service, relationship management and client retention. Oversaw the collection of
$7.5MM in revenue and maintained an operations budget in excess of $6.0MM.
Drove quality improvement initiatives for six separate location accounts. Analyzed and evaluated existing operations,
eliminated redundancies and streamlined processes. Designed training programs; trained, coached and developed
seven managers and more than 50 staff members. Produced a 20% increase in productivity
Launched operations for new location accounts. Partnered with existing operator to coordinate and facilitate smooth
transition. Trained, coached and mentored site manager; implemented internal policies and defined SOPs. Maintained
high-levels of client and customer service. Cumulative efforts created a positive return of over >$75k annually in
Net Operating Income

Medi-Dyn, Inc. | Houston, TX

1998-2004
Assistant Director
Directed the operations within a 1.1MM square foot facility. Oversaw the performance of six supervisors and a service staff of
175. Maintained an operating budget in excess of $2.0MM as well as equipment assets valued over $100K.
Represented department as a Customer Service Task Force member through a cross departmental, multi-disciplinary
team to bolster customer service scores and reduce patient wait-times. Trusted agent to keep patient checkout
turnaround times to a minimum. Drove customer service scores up 28 percentile points, and decreased turnaround times by 25%
Lead the takeover as the initial On-Site Manager of a 5.5MM lb/yr linen operation for two major medical center
hospitals. Supported hospital staff and trained personnel to promptly and efficiently receive and distribute clean linen
and prepare soiled linen for pickup. Actions drastically improved operational efficiency that allowed supervisor to
take over operations after 90 days.
Designed and conducted an employee satisfaction survey covering training quality, employee affiliation level, and
general satisfaction with the management team. Analysis of data and implementation of process improvements
reflected in three consecutive years of improved survey scores and performance metrics showed that individual
and group performances had surpassed company averages

MILITARY SERVICE & TRAINING

U.S. Air Force Reserve | NAS Fort Worth JRB, Fort Worth, TX
1997-2011
Administrative Manager (NCOIC, Knowledge Operations)
Directed administrative operations for the Plans and Programs office within Tenth Air Force. Oversaw office and deployed
location knowledge operations management involving records and electronic records life-cycle management, publications and
plans management, computer and IT asset support, training management and client services.
Lead administrative operations at deployed locations. Coordinated, interpreted, compiled, and provided
recommendation statements for Readiness & Staff Assistance Visit inspection reports. Submitted 25 top-rated
inspection reports to executive command staff
Completed specialized military service training:
Joint Senior Non-Commissioned Officer Academy leadership and communication with cross-functional focus
Senior Non-Commission Officer Academy leadership and communication
Non-Commissioned Officer Academy leadership; communication and public speaking; quality and process
improvement
Non-Commissioned Officer Development Course leadership; subordinate development and growth
United States Air Force | Sheppard AFB, Wichita Falls, TX
1991-1997
Assistant Office Manager (Assistant NCOIC, Staff Support)
Coordinated administrative and personnel activities within a 200+ member organization. Conducted safety briefings,
inspections, and reports in compliance with federal guidelines. Maintained records and electronic records life-cycle.
Directed the operations for the Installations Document Security Office. Received, handled, transported, and mailed
hundreds of confidential and secret documents weekly. Lead the office as a junior Airman without a single
violation or security incident
Completed specialized military service training:
Airman Leadership School leadership; quality & process improvement; customer service

EDUCATION
Master in Business Administration | Keller Graduate School of Management | Houston, TX
Bachelor of Science in Occupational Education | Wayland Baptist University | Plainview, TX