The final internship report

TOPIC: THE IMPORTANCE OF USING ENGLISH IN SERVING

FOREIGN GUESTS IN VIET DA TRAVEL COMPANY.
Chapter I: INTRODUCTION
1.
2.
3.
4.
5.

Rationale
Aim
Objectives
Methods
Scopes

Chapter II: FINDINGS AND DISCUSSION

I. Theoretical background
1. Definition of Travel Company
2. Introduction about Viet Da travel Company
2.1. Forming process and development
2.1.1. Forming process
2.1.2. Development
2.2 Kinds of service
3. Functions and tasks of company
3.1. Functions
3.2 Tasks
3.3. The actual situation of Viet Da company
3.4. The situation of building trade name at Viet Da travel
4. Organizational structure
5. The real situation of using English in serving guests at Viet Da travel
Company
6. The importance of using English in serving foreign guests at the company
II. The limitation of using English in the company
1. Language barrier
2. Lack of vocabulary
3. Pronunciation problem

4. Solutions of using English in the company

4.1. Joining English course at English training center
4.2. Improving English skills
4.2.1. Improving vocabulary
4.2.2. Improving grammar
4.2.3. Improving pronunciation
4.2.4. Practicing English skill
CHAPTER III: CONCLUSION AND RECOMMENDATION
1.
2.

Conclusion
Recommendation
2.1. For Viet Da Travel Company
2.2. For my school
1. Rationale
In recent years, tourism has big developing step and become head
economic sector in the economic development strategies of Viet Nam in
general and Da Nang in particular
In Viet Nam, it brings the revenue to the state budget, creates job for
worker contributes to preserving and promoting Viet Nams culture with
strong national identify. Travel companies meet the needs of domestic
tourists and foreigners. In order to attract tourists, travel companies must
have suitable strategies and all of us realized English is very important in
serving foreign guests at travel companies.
The language of communication in travel companies is English, so
English becomes an extremely important factor. In travel companies, English
is an important language to communicate with foreigners.
Communicating in English in travel companies is a crucial factor to bring
customers satisfaction with ensures the existence and development of
Travel Company. English is the universal language. It is important to us. We
use English to read books, to write letters, and to communicate with
foreigners and to use computer. English is a language which I like learning
most.
From the above reason and the process of training in Viet Da travel
company. I decided to choose the topic: The importance of using English in
serving foreign guests at Viet Da travel Company
2. Aim

This topic aimed at studying the importance of using English in serving

guests at Viet Da travel Company. And the topic also helps travel companies
have some solutions to improve quality of staffs communication in English.
3. Objectives
- Providing definition about the travel company
- Providing some general information about Viet Da travel Company
- Analyzing advantages and limitations of using English in serving
foreign guests at company
- Estimating the importance of English in serving foreign guests in the
company
- Investigating some difficult problem in communicating in English
- Suggesting some solution of using English at company
4. Methods
The data of report was collected from document of Viet Da travel
Company and I researched them from books and internet and analyzed the
data.
5. Scopes
The report is about the importance of using English in serving foreign
guests at Viet Da travel Company.