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Develop Behavioural
Training Modules for
TBWS
Cummins India Ltd. Summer
Internship Project
Amit Mewar
Acknowledgement
My two months of internship at Cummins India Ltd. has been a great experience for me. My
aim was not only to learn but also to make some contribution to the company during my
internship.
I would like to take this opportunity to express my gratitude to people who helped me in one
way or other at various stages of my project.
I want to express my sincere thanks to my guides Mr. Jitendra Paturkar and Mr. Nitin
Asalkar for providing me with useful feedback and guidance throughout the course of the
project.
I would also like to thank my Project Buddy Mr. Girish Deo for giving me valuable insight
on TBWS.
My sincere thanks goes to Mr. Pravin Borole, Mr. James Thomas, Mr Kanad Deb Barma
and Krishna Kumar (TCL Pithampur), for taking time to answer my queries and helping
me to meet associates and conduct interview with them. The inputs that I received from them
were vital for the project and for that Iam indebted to them.
A special mention must also be made of the following people for their support during my
internship:
Mr. Mukul Kadam
Mr. Ranjeetsingh
Mrs. Bhagyashree Inamdar
Mrs. Jeneview Noronha
Mrs. Pallavi Sarkar
Mr. Vikas Thapa
Ms. Smita Gaikwad
Mr. Charudutta Bhave
Ms. Neeraj
Ms. Aditi Gokhale
Mr. Chinmay Khole
Ms. Jyoti Patil Team Leader
Mr. Arun Naik: Team Leader
Mr. Prashant Pathak Team Leader
Ms. Bharati Behena ED Lead
Ms. Yasmin Sayyal Cost Reduction Lead
Ms. Rakhi Waghmare Safety Lead
Amit Mewar
Summer Intern- CIL-PGBU
Ms. Roopali Jadhav Throughput Lead
Student- SIBM Pune
Mr. Samsher KT Quality Lead
Amit Mewar Summer Intern CIL PGBUPage 2
Table of Contents
Scope of Project..................................................................................................... 5
Project Deliverables:.............................................................................................. 5
Cummins in India................................................................................................... 6
Vision.................................................................................................................. 6
Mission................................................................................................................ 6
Values................................................................................................................. 6
Cummins Operating System............................................................................... 7
Team Based Work System (TBWS).........................................................................8
Objectives of TBWS:........................................................................................... 9
TBWS Structure................................................................................................ 10
Need for Training................................................................................................. 11
Need for developing new Training Modules......................................................11
Methodology........................................................................................................ 12
VOC / Roles and Responsibilities.......................................................................13
VOC Associates........................................................................................... 13
VOC Managers............................................................................................ 14
Behavioural Training Modules.............................................................................. 17
Areas identified................................................................................................ 17
Proficiency Levels for different roles....................................................................18
Proficiency Level Definitions:............................................................................19
Modules............................................................................................................... 20
Behavioural Modules and sub modules............................................................21
Rationale behind selecting the modules:..........................................................22
Leadership..................................................................................................... 22
Ownership and Accountability.......................................................................23
Communication............................................................................................. 23
Goal Setting................................................................................................... 23
Time Management......................................................................................... 23
Problem Solving............................................................................................. 24
Preparing and conducting meetin..................................................................24
Handling Conflict........................................................................................... 24
Effective Feedback:....................................................................................... 24
Amit Mewar Summer Intern CIL PGBUPage 3
Scope of Project
Team Facilitator
Quality Point Leader
Safety and House-keeping Leader
Customer-Supplier/Throughput Point Leader
Continuous Improvement/Cost Reduction
Employee Development and Communication Point Leader
Team Members
Project Deliverables:
Project Objectives
Agreed Measures
Process Document
Approved Matrix
Training Matrix
Training Modules
Process Document
Cummins in India
Vision
Mission
Values
Integrity
Strive to do what is right and do what we say we will do
Innovation
Apply the creative ingenuity necessary to make us better, faster and first
Delivering Superior Results
Exceed expectations consistently
Corporate Responsibility
Serve and improve the communities in which we live
Diversity
Embrace the diverse perspectives of all the people and honour both with dignity and respect
Global Involvement
Seek a word view and act without boundaries
In India, Team based work system was introduced in TCL Jamshedpur assembly line in 1995.
Since then it has been successfully implemented across other Cummins entities in India.
At PGBU Pirangut plant, TBWS was first introduced at Line 5 in March 2011. By July 2011
it plans to implement TBWS at all zones in EOU and DTA.
TBWS strengthens Cummins commitment to empower its employees and provide them with
opportunities to grow and develop with the company.
Objectives of TBWS:
Creating a high performance team by empowering and motivating people to act like
owners
Develop flexible workforce
Provide higher job satisfaction
Continuous improvement
Create a self directed team which works with minimal supervision
The Unique feature of TBWS is that even though its objective and structure remains the same
it cannot be implemented as it is from one plant to other. The difference in nature of
production required technical skills and customer demand pressure makes TBWS unique in
many aspects for a particular plant
TBWS Structure
PGBU has adopted TCL Jamshedpur star model as baseline. In star model every team
consists of a Team Leader/Facilitator, 5 Point Leaders and Team members.
5 Point leaders are for Quality, Customer-Supplier/Throughput, Safety, Cost
Reduction/Kaizen and Employee Development and Communication. Team Leader and Point
Leaders position will rotate within the team members
Team Developer
Throughput
Employee
Development
Team Sponsor
Methodology
Understand TBWS
VOC / Roles and
Responsibilities
Develop competency Matrix /
Validation
Design Training Module
Develop Training modules /
Validation
VOC of associates was conducted on line 2 and line 5 where TBWS is already implemented.
Attempt was to find out from the associates what they think are the required competencies to
be successful in different roles of TBWS.
Outcome:
Associates were not very confident in identifying the competencies required for TBWS.
The reason for this were
TBWS was introduced in March 2011 and it has been only 2 months since they were
working in TBWS.
They have not been given all the roles and responsibilities, as of now, that they would
be performing once TBWS is fully functional.
VOC Managers
Technical Skills:
For identifying technical competencies VOC of Line managers and functional managers was
conducted.
Behavioural Skills
Inputs from TCL Phaltan HR and Managers at PGBU Pirangut plant were taken to identify
behavioural skill needed to be successful at different roles in TBWS.
Amit Mewar Summer Intern CIL PGBUPage 14
Based on the input from managers competency matrix was drawn for all the roles of TBWS.
Fig.
Areas identified
Competencies
Competencies
Good
Communication
Presentation
Skills
Plan and conduct
meetings
Email Skills
Give Feedback
Problem Solving
Delegation
Accountability
Set Goals
Analyze Issues
Motivate team
Coach and
Develop
Mentoring
Manage Conflicts
Team building
Teamwork
Discipline
Level 1: Awareness
Person should be familiar with the basic elements of this area, though person may not be
required to use it in day to day work
Level 2: User
The Person needs to have knowledge to use it not very frequently.
Should be able to use knowledge/skill appropriately as part of their work
Level 3: Specialist
The person should be able to efficiently use the skill frequently-Daily if required
Level 4: Expert
The person should be proficient enough to be able to train others
Modules
The areas identified for behavioural training were consolidated in to modules.
These modules are:
Leadership
Communication
Handling Conflict
Goal Setting
Time Management
Problem Solving
*Teambuilding/Teamwork
**TBWS Overview
One of the reasons that teams fail is lack of leadership. Leadership can make a difference in
teams performance. If a team leader is able to establish relationship and reputation with the
team members the team will work harder and will respect his decisions. On the other hand
weak leadership will have negative effect on performance of the team.
The focus of leadership module is on developing oneself as a leader and team management.
What are the qualities of a leader? What are the roles of a leader? What are the challenges
that a person will face when he is new to leadership.
How leader can motivate team members to work in a team and towards common goal. What
they can do to keep the morale of team members high. A motivated team will always perform
better than others and will deliver superior results.
Other area where team leader and point leaders should be proficient in is delegation. TBWS
brings additions responsibilities on leaders. They should be able to delegate some of the
responsibilities to capable team members. This not only helps in completing all the tasks but
also making team members feel responsible and motivated.
Team Leader and Point Leaders should be able to coach and develop new team members.
This will help them gain respect from team members and also will help individual
development.
In self-managed team, team leader should know the aspirations of team members and take
right steps to help them fulfil those aspirations.
The real test of TBWS is its implementation. It takes years before TBWS is said to be
successfully implemented and teams start taking all the responsibilities and working on their
own.
TBWS is said to be successfully implemented only when team members and leaders begin to
take ownership of the task and be accountable for their work.
This module is introduced to let team members know that with empowerment they need to be
accountable for their actions. This module will also help them go through certain steps to own
and be accountable for their tasks.
Communication
Lack of communication will hamper the performance of team and delay decisions. This
module will help participants to identify barriers to communication and understand why
listening is important for effective communication. The objective of the module is to make
team communication easier and effective.
Team Leaders and Point Leaders are also expected to make basic presentations. This will be
used for training new team members as well as giving presentation to visitors. Presentation
skills module will enable them to make good presentations
Teams will also start using email. Initially leaders will use this facility. They, therefore,
should be aware of basic email etiquettes. This module will introduce them to do and donts
of email writing and also to keep in mind company policies while writing emails.
Goal Setting
Teams should be able to set their own goals. This is one of the features of TBWS. Goal
setting module is designed to help team understand and set SMART goal.
Time Management
TBWS brings additional responsibilities for the team leader, point leader and team members.
It therefore becomes vital for the members to manage their time effectively so that last minute
work is minimized. This module introduces team members to simple but useful Quadrant
model of time management.
Amit Mewar Summer Intern CIL PGBUPage 23
Problem Solving
Teams should be able to analyse issues and solve their problems. Problem solving module
introduces participants to step by step process of problem solving. They can use these steps
along with RCA and Why Why analysis for problem solving.
Teams are expected to hold regular meetings. Meetings are mandatory and can only be
postponed but not cancelled.
A Meeting without preparation and agenda leads to nowhere. This module will help
participants to prepare for meeting and conduct effective meetings. The module gives
pointers to participants on how to prepare, conduct and follow up on meetings.
Handling Conflict
Conflict within a team is inevitable. Conflict if not resolved may affect the overall team
performance. This module prepares team members and leaders to handle conflict situation
within team. It gives a brief about sources of conflict and how to go about resolving conflict
between team members.
A simple three stage conflict resolution method is used in the module.
Effective Feedback:
Feedback if not given properly may be misunderstood and may lead to loss of motivation.
Also Feedback should be received constructively. Point Leaders and Team leaders will give
regular feedback to the team members on their performance.
This module will give them a guideline of giving and receiving effective feedback.
Module Design
Gagne-Briggs nine events of instruction are used to design training modules. Gagne-Briggs
events, which are derived from social learning theory, are found of be effective instruction
technique.
e.g. state what participants will be able to accomplish and how they will be
able to use the knowledge, give a demonstration if appropriate.
e.g. remind the participant of prior knowledge relevant to the current lesson
(facts, rules, procedures or skills). Show how knowledge is connected, provide
the Participant with a framework that helps learning and remembering. Tests
can be included.
let the learner do something with the newly acquired behaviour, practice skills
or apply knowledge.
8. Assess performance test, if the lesson has been learned. Also give sometimes general
progress information
9. Enhance retention and transfer :
e.g. inform the learner about similar problem situations, provide additional
practice. Put the learner in a transfer situation. Maybe let the learner review
the lesson.
are Interactive
Games/Role Plays - to use the skills hands on on the spot for greater
understanding
Validation:
Modules were sent to line managers for validation of its content.
Modules were shown to Associates to validate the simplicity of modules and language used.
Appropriate changes were made wherever necessary based on the feedback received from
validation process.
Session Plan
Recommendations
TBWS training should be given again to members who are still not sure why TBWS
is being implemented and what are its benefits
A visit to TCL, Jamshedpur or CTT, Pithampur for JSM/TMTs can be planned. It will
help them to understand TBWS and its working better
Training on topics like presentation skills and email skills should be given only
when participants are able to put the learning to use immediately
Key Learning
References:
Effective Training Systems Strategies and Practices - Nick Blanchard and Janes Thacker
Organizational Behaviour Fred Luthans
Creating Training and Development programs: Using the ADDIE method Milton Mayfield
Stimulating Training motivation using right training characteristics Abdul Aziz and
Shamsuddin Ahmed
Teamwork on the line can pay off down the line Annika Lantz
Effective Feedback at workplace Anna Cairo
www.mycummins.cummins.com
www.thiagi.com
www.training-games.com
www.mindtools.com
www.traininganddevelopment.naukrihub.com
www.hiringthebestpeople.com
www.teamojt.com
www.citehr.com