Module 1 Role of the health and social care worker

Under what circumstances can you pass on confidential information?

In the interests of the well-being of the individual

To comply with the law

When you are filling in a report, what do you think you should record?

Facts

Which of these scenarios do you think would be beyond the boundaries

of your role?

Lending the service user some money

Which three of the following are the Common Inductions Standards?

Person-centred support
Equality and inclusion
Communicate effectively

Which six of these should be recorded in a report?

Accidents involving the individual

The date and time of the care session
Any financial transactions
Any medical intervention received
Medication given to the individual
Your signature

Which of these could be an objective from your Organization Mission

Statements?

Recognising each service user as a individual

Which two of the following should you do when writing a report?

You should give an accurate factual account of events

You should use plain, uncomplicated language

Which three of the following statements about Common Induction

Standards are correct?

They provide you with the basic skills necessary to work in adult health
and social care
They place the needs of the individual at the heart of the social care
services.
They ensure that you are properly supervised and appraised

It is a requirement that you know how to access a complete list and

current copy of all organization policies and procedures?

True

Which of the following are three reasons why your organization has
policies and procedures about its purpose?

So you can carry out your role correctly and responsibly

As a direct result of the law
For safety reasons

Which three of the following are the purposes of record keeping?

To provide an accurate record of what happened in case of a dispute

To pass on information
To provide information for future planning

Team work is about maintaining the quality of care as it is passed on to

your colleagues?

True

Which three of the following are best positioned to give advice, information and
support about the organization, your role and the role of others?

Your colleagues
Your manager
Your team members

Can you match each professional to the role they play in supporting the
individual?

Can refer individual to medical specialists Doctor

Provide care staff with support and training Care manager
Ensures decisions are made in the individuals best interest Advocate
Ensures that the individual is not in an abusive environment Social
worker

Which two of the following statements about storage of confidential information

are correct?

Confidential information stored on laptops should be password protected

and kept in locked storage
Paper-based confidential information should always be locked away.

Which three of the following are part of the code of practice for social care
workers?

Establish and maintain the trust and confidence of service users and
carers
Uphold public trust and confidence in social care services
Protect the rights and promote the interest of service users and carers

How does the code of practice for social care workers affect you?

To ensure my conduct does not fall below these standards

Module 2 Personal development

Which one of the following is most important for your career
advancement?

Improving your professional skills

Can you identify which of the following should be emphasised as part of

a performance appraisal?

Your accomplishments
Professional progress
Your professional goals
Performance standards
Performance measures

The family and friends should not be involved in the care of the
individual

False

How should you reflect on the knowledge and skills that you have
learned at work?

Review new skills learned

Identify areas where you can improve
Set yourself goals for improvement

How can you make the most of your appraisal?

Prepare for the appraisal in advance

Set future goals
Identify areas for improvement

Can you identify which activities require good communication skills and
which require good literacy skills?
Literacy skills;
Completing a report
Taking notes
Keeping records
Reviewing a care plan
Communication skills;
Listening to a supervisor
Understanding individuals
Building relationships
Speaking to a colleague
Can you distinguish the personal skills from the specific skills?

Personal skills
Being patient
Building relationships
Explaining things
Appreciating others
Working well in a team
Specific skills
Food hygiene awareness
Infection control
Administering medicines
Which of these people can give you feedback on your work with an
individual in your care?

The individual
The individuals doctor
The individuals friends

Can you identify which of the following are the most common ways you
can learn and improve?

By
By
By
By

doing
asking questions
observing colleagues
recognising mistakes

What is an appraisal?

A formal review of your performance

Identify the general skills you require to be an effective care worker

Ability to work in a team

Good interpersonal skills
Ability to communicate effectively

Which of the following can influence how you work?

Your experiences
Your beliefs
Your attitudes

Why is supervision important?

It determines if you are applying your skills properly

It enables your supervisor to provide you with immediate feedback
It provides you with an opportunity to talk openly with your supervisor

Which of the following is the key benefit to learning how to perform a

task properly?

To develop good habits

Which three of the following are typical measures of learning?

Supervision
Written assessment
Verbal assessment

Which one of the following is most important for developing a skill?

Practicing the skill repeatedly
Which three of the following sources of support are most useful for
helping you achieve your personal developments goals?
Supervision
Training sessions
Performance appraisals
Which of the following should be emphasised as part of the self
assessment?
Identifying your skills and knowledge
Which three of the following statements about feedback are correct?
Feedback is an opportunity to learn
Feedback lets you know how youre doing
Feedback should be given immediately
Which three areas should you consider when you are trying to identify a
skills gap?
Your career goals
The future requirements of your job
The current requirements of your job
Which one of the following is used to measure functional skills?
Assessment tool
Which of the following are three ways you should reflect on the
knowledge and skills that you haved learned at work?
Set your goals for improvement
Identify areas where you can improve
Review new skills learned
Which three of the following skills are transferable?
Multi-tasking skills
First aid techniques
Good interpersonal skills
Module 3 Communicate effectively
Which of these actions can help you communicate with an individual?

Maintaining eye contact as your communicate

Using objects, signs and gestures for reinforcement

Touch should never be use as a form of communication?

False
Identify the two ways you can improve your ability to communicate?
Give the individual time to understand what youve said

Use gestures and objects to reinforce what you say

Which of the following statements about communication are correct?

Communication is only effective if both participants are involved

Its important to be able to say what you mean and to be understood by
other people
Some individuals in your care may not be able to say what they mean or
understand what you are saying

How can you communicate better with individuals when English is not
their first language?

Use gestures and pictures to reinforce what you are saying

Learn some key words of their first language

How could you find out if an individual has specific communication

requirements or preferences?

Check their care plan

Individuals are allowed access the information about them held by the
care organisation. The law states that:

The request for information must be made through the Records Manager
The Records Manager must check the identity of the individual making the
request

What does the Data Protection Act state?

Records must be obtained legally

Information must not be destroyed
Records must not be sent abroad
Information must be protected

What can you do if language is a barrier to communication?

Find someone in your organisation who speaks the language

Ask a relative to act as an interpreter
Use a translation service

Who should contribute to a communication profile?

The people who work with the individual

The individual in your care
The individuals friends and family

Which two of these statements about communication profile are true?

A communication profile should be written from the point of view of the
individual
A communication profile should be updated regularly
Can you identify the two situations where you are allowed to give out
information about the individual in your care?
When it is required by law
When it is in the individuals interests

How can you become a more effective listener?

Ask open questions and offer choices to the individual

Allow individuals enough time to think and respond to what you say
Repeat back what youve been told

Match the physical impairment to its associated communication

difficulty

Difficulty reading written communications Visual

Difficulty understanding verbal communication - Hearing
Difficulty being understood Speech

Why is it important to communicate effectively with everyone involved

in the care and support of the individual?

To learn about the individuals needs

To ensure that each carer will provide the same level of service
To ensure all medical information is passed on

Where can you find information on the forms of communication

preferred by the individual?

Care plan

What affects the communication process?

Ability of the people communicating

The culture of the people communicating
The reason for communicating

Which of these three are situations that present barriers to

communication?
The room is quite dark
The room is very warm
People are listening to loud music
Can you identify the three items you could use to make communication
with an individual easier?

Which three of the following statements about eye contact are correct?
Avoidance of eye contact makes people uncomfortable
Eye contact confirms that the person is listening
Eye contact engages the person were speaking with
Which two of these are good rules for effective communication?
Listen actively, confirming what youve been told
Maintain good eye contact, without staring
Can you identify the two ways in which you can overcome social
barriers to good communication?

Use unhurried, polite speech

Use gestures

When you are dealing with confidential records, you should make sure
that the information they contain are kept secure. Which three of the
following are useful security procedures?
Dont discuss confidential information where you can be overheard
Add passwords to all electronic files
If you see unauthorised people reading files, report them to your manager
Can you identify the two ways that you can encourage individuals to
communicate?
Add things that change regularly, such as calendars, to the environment
Give them things that they can interact with
Module 4 Equality and inclusion
Can you identify which of the following are forms of discrimination?

Race
Gender
Disability
Age
Religion
Sexual orientation

The Equality Act 2010 replaces previous laws relating to equality with a
single Act

True

Which of the following statements are true?

You must offer the same quality of service to all individuals, regardless of
their race, religion, sex or sexual orientation
Discrimination in the provision of health care is always illegal
Discrimination is less favourable treatment based on protected
characteristics

What does prejudice mean?

Making unfounded assumptions about people

Treating everyone equally means treating everyone the same?

False

How can you counteract common feelings about old age in elderly
service users?

By treating them with dignity

Which of the following statements is true?

All individuals in care must have equal access to care services

Who should you contact if you find it difficult to report a case of

discrimination?

Your supervisor
The appropriate authority
Your manager

The ethical values, assumptions and conventions taught to us by our

parents and the society in which we grew up. What is being defined in
this statement?
Culture
Which of the following statements are true?
Some women from ethnic minorities are uncomfortable if a man they dont
know is present in the room
Lack of eye contact from an individual from an ethnic minority does not
necessarily mean inattention or lack of respect
Can you identify which five of the following are common sources of
support for information about equality?
The internet
Your manager
Your supervisor
Books
Videos
In the care sector, what is the aim of the Equality Act 2010?
To ensure service user is provided with the same quality of service
Module 5 Principles for implementing duty of care
What must you do to fulfil your duty of care to the individual?

Keep knowledge and skills up to date

Protect their health and wellbeing
Respect their dignity
Be open and honest
Uphold reputation of your profession

What does a duty of care ensure?

Those providing care do so to the highest levels of safety and quality

Only your manager can raise concerns about poor practice or abuse
within an organisation

False

When can a dilemma arise due to your duty of care?

When the individual decides to do something that you might consider

unsafe

Only you manager can raise concerns about poor practice or abuse with
an organization?

False

Can you match each term to its definition?

A wrong decision or wrong action Error
Anything unusual that happens to the individual Incident
Something that could have caused harm but did not Near miss
Any incident that leads to harm, loss or damage to people in care
Adverse event
Which of the following incidents should be reported immediately?
Individual receives the wrong medication

Module 6 Principles of safeguarding in health and social care

Can you match each type of abuse with the statement that best
describes it?

Misuse of restraints Physical

Sexist behaviour Discriminatory
Verbal threats Emotional
Use of pornography Sexual

Which of the following could be signs of physical abuse?

They may react inappropriately to specific people

A history of unexplained falls or minor injuries, bruises, abrasions and
burns.

Can you identify the useful details often contained in official reports on
cases of abuse?

Shortfalls in practices
Corrective actions
Missed opportunities
Specific events
Updates to the legislation

Which of the following actions should you take if you suspect abuse is
occurring?

Ask your manager for help in dealing with the situation

Contact the police if you suspect a crime has been committed
Report your suspicions to your supervisor, manager, senior manager,
Social Services or the Safeguarding team

What is the role of the carer in responding to cases of abuse?

Record what the abused individual discloses

Put changes to workplace policies into action
Report suspicions to management or Social Services

Which of the following could be signs of financial abuse?

They may have an inexplicable or sudden inability to pay bills

They may have a change in spending patterns

What should be your first concern in an emergency case of abuse?

Ensure the individual is safe

Which of the following statements about reporting abuse are correct?

Carers have a duty of care to report all suspicions of abuse

Speaking out against abuse prevents a culture of silence from developing

Can you identify what you should do during an investigation of abuse?

Support your service users

Support your colleagues
Follow the support plan
Cooperate with investigators
Maintain privacy

Which of the following statements about recording cases of abuse are

correct?

Information discovered during the investigation will be recorded

You should record the exact details of what an abused individual discloses
to you

Which could be considered signs of sexual abuse?

A history of urinary infections

Finger mark bruises on upper arms and groin area
Dressing inappropriately or improperly

Which of the following are considered financial abuse?

Theft
Fraud

Which of the following statements related to policies for safeguarding

individuals in care are correct?

The policies should reflect best care practices

The policies define carer roles and responsibilities
The policies should adhere to the National Minimum Standards

Can you identify the topics that typically appear in a policy for
safeguarding service users?

Reporting abuse
Environmental safety
Recruitment
Complaints procedures
Whistle-blowing
Visitors procedures

Which five of these factors increase an individuals risk of abuse?

Verbal communication issues
Physical frailty
High dependency on carers
Not knowing ones rights
Isolation from the community
Abuse based on the individuals disability is known as what type of
abuse?
Discriminatory
Which two of the following statements about abuse are correct?
Denying an individual of their basic rights is a form of abuse
By reporting and preventing abuse, you can help individuals receive the
help they need
Module 7 Person-centred support
Can you sort the symptoms of confused states from the characteristics
of depression?
Confused State
Hallucinations
Disorientation
Slurred speech
Depression
Feelings of isolation
Thoughts of deaths
Acute anxiety
What two pieces of information would you find in an individuals care
plan?
The individuals likes and dislikes
What care support the individual needs
Which five of these are stages in risk assessment?
Record the findings
Identify the hazards
Identify who may be harmed
Consider existing precautions
Review and revise
Equipment and adaptations in the home such as chair lifts are referred
to as?
Assistive technology
In which two ways can you help the individual make informed choices?
Ensure they understand all the details of the decision they are about to
make
Provide them with up-to-date and relevant information
Which of the following is a common sign an individual is suffering from
the early stages of dementia?

Impaired short term memory

Which three of the following statements about spirituality are correct?

Spiritual well being is fundamental to good emotional and mental health
We all have unique spiritual needs
Spirituality usually defines how we live our lives

Which three of the following are aspects of end of life care?

Supporting people to die in a way that they choose
Providing support to minimise pain and suffering
Helping individuals to plan to say goodbye to loved ones
Which two of the following are mental exams used to help diagnose
dementia?
MMSE
6-CIT
What should you do if the individual cannot communicate their spiritual
or religious needs?
Ask family members what practices are important to the individual
Which two of the following are legal requirements that govern risk
assessment?
Employers must record the findings of risk assessments
Employers must assess the risk to employees and other people
How should you address an individual in care?
Address them as specified in their care plan
When should a risk assessment be reviewed?
There is an accident or changed to a process
Which three of the following do you need to have in place in order to
plan for the individuals future?
A clear vision of what the individual wants
An understanding of how goals will be achieved
An understanding of the implications of achieving a goal
You should encourage the individual to participate in support networks?
True
Which two of the following statements about dementia are correct?
Dementia usually affects older individuals, especially those over 65
Dementia is the gradual decline in an individuals ability to think,
remember and learn
Which of the following are two skills that you need to be a good
communicator?
Be a good listener
Be observant
Module 8 Health and safety in an adult social care setting

Which two of these are rules should you follow when carrying a load?
Make sure the load doesnt block your vision
Dont juggle the load to change your grip. Support the load, then change
grip

Which two of the following religions prohibit followers from eating

pork?
Islam
Judaism
According to COSHH regulations, what two pieces of information must
be recorded on a safety Data Sheet?
The steps to take in case of an accident involving the substance
The precaution to take when handling the substance
Care work can be particularly stressful as you are helping people who
may ne anxious, angry, depressed and facing serious illness or
disability?
True
Which of the following it is unlikely that your organisation will have a
security procedure for?
Extreme weather conditions
Which of the following are two measures for ensuring your safety at
work?
Regular contact with your supervisor
Security devices for raising an alarm
Which of the following is a traditional fasting period in the Hindu
religion?
Shivaratri
Calcium, which found in dairy products, is particularly beneficial for
what?
Strengthening bones
Can you identify the six typical injuries that could be caused by failure
to follow the correct manual handling procedure?
Dislocation
Tendon damage
Spinal disc injuries
Trapped nerve
Pressure sore
Proper sequence for washing hands?
1 Wet your hands
2 Apply cleanser
3 Create a lather
4 Rinse and dry

Which two pieces of equipment could you use to transfer an individual

from one level surface to another?
Slide sheet
Transfer board
The main benefit of fibre in the diet is that it helps prevent which of the
following diseases?
Crohns disease
Which two of the following can a strict vegetarian can eat?
Sugar
Pasta
Can you match the ways that substances can enter the body to their
description?
By breathing in Inhalation
By swallowing Ingestion
By a forceful breech of the skin Injection
By passing through the skin Absorption
You must always wash your hands before handling food. You should
always wash your hands immediately after you handle which three of
the following?
Raw egg
Raw fish
Raw meat
Which three of the following pieces of information should be contained
in a Health and safety policy?
A risk assessment that identifies the hazards
The name of first-aiders and fire marshals
An evacuation plan for the building
What colour lid is on the container used to dispose of sharps containing
hazardous drugs?
Purple
What would you do first if you discovered a fire?
Raise the alarm
Which two of the following are responsibilities of the carer when
working with manual handling equipment?
Move individuals according to the care plan
Understand and follow safe working procedures
Which three of the following are allowed to administer medicines
through injection?
Carers with specialist training
Nurses
Doctors
In which two of the following situations should you wear gloves?
When coming in contact with infected or isolated individuals in care
When coming in contact with blood, body fluids and wounds

Can you match the roles to their health and safety responsibilities?
Employee Cooperates with others and uses personal protective
equipment correctly
Employer Provide training and adequate personal protective equipment
Service user - Provides information for the health and safety needs
assessment
What

are the three main fire hazards in the care environment?

Open fire
Electrical appliances and sockets
Smouldering cigarettes

Can you identify the six typical hazards in a cares setting?

Trailing wires
Wet floors
Faulty appliances
Gas leaks
Intruders
Smouldering cigarettes
Transmission is one of the four elements needed for an infection to
spread. What are the other three?
Source
Host
Point of entry
Fruit and vegetables are a particularly good source of which of the
following
Vitamins
To ignite and continue to burn a fire needs which three of the following?
Fuel
Ignition
Oxygen
Can you identify the six types of health and safety records that your
organisation must maintain?
Safety procedures
Accidents
Training details
Risk assessments
Equipments inspections
Fire certificates
Employees should know where their nearest fire exit and assembly area
are?
True
Which three of the following are proper practices for handling and
washing soiled or infected laundry?
Decontaminate hands after handling contaminated laundry
Separate infected laundry from regular laundry
Always wear disposable gloves and aprons

Which two of the following contain information about safeguarding the

health and safety of service users?
Your organisations policies
Your organisations procedures
Which one of the following foods are high in carbohydrates?
Rice
The bag used for disposing blood, urine and vomit is which of the
following colours?
Yellow
What

does LITE stand for?

Load
Individual
Task
Environment

Which of the following statements about policies and procedures for

working with medication is correct?
Carers must follow all medical procedures set out in a service users care
plan
Which of the following statements about working with medication in the
care setting is true?
Each organisation has defined policies and procedures for working with
medication
Can you match each labels colour with the fire extinguishers that best
describes it?
Red Wood, paper and fabric
Black Use for general and electrical fires
Cream Use for flammable liquid fires
Blue Use for general and plastic fires
Which three of these could be considered a means of transmission?
Food and drink
Direct contact
Animals or pests
Food high in saturated fats
Butter
Four

good cooking practices

Defrost frozen meat thoroughly
Wash vegetables
Cook chicken thoroughly

What

three steps can you take to reduce the spread of infections?

Wash your hands thoroughly
Avoid wearing jewellery or heavy make-up at work
Wear protective clothing when appropriate

Can you identify the five items that are clinical waste?
Urine containers
Contaminated pads
Colostomy bags
Blood
Disposable aprons
What five steps can you take to reduce the spread of infection when
handling food?
Remove jewellery
Wash your hands thoroughly
Good personal hygiene
Avoid heavy make-up at work
Effective pest control
Five

common reactions to hazardous substances?

Asthma
Skin irritation
Cancer
Infection
Loss of consciousness

Which one of the following is an example of inadequate hydration?

Difficulty swallowing
Typical signs of poor nutrition
Poor appetite
Easy bruising
Dental problems
Depression
Tiredness
Poor wound healing
Weight loss
Change in food preferences

Module 9 First Aid

Which five of the following would you expect to record in a First aid
report?
Date of incident
Name of casualty
Place of incident
Details of first aid administered
Details of injury
The CPR ratio of recue breaths to chest compressions is different for
children?
False
Burn types and its description

Full thickness affects all the skin layers and nerve endings
Partial thickness affects the top two layers of the skin
Superficial affects the outer layer of the skin

During CPR what is the ratio of rescue breaths to chest compressions?

2 to 30
How long should you wait to call assistance if an Asthma sufferers
medication is not working?
5 minutes
There are two main categories of epileptic seizures Generalised and
Partial?
True
Heart condition to its description
Heart attack when a portion of the heart muscle is deprived of oxygen
and dies
Angina A temporary disturbance affecting the blood and oxygen supply
to the heart
Cardiac arrest a sudden stoppage of the heart
All incidents and accidents no matter how minor should be recorded?
True
Cyanotic (Blue) skin is a symptom of what?
Choking
What is the only accurate way of diagnosing a fracture?
An X ray
Types of bleeding to its description
Arterial bright red blood, which spurts out
Capillary blood oozes out
Venous darker red blood which pools
If someone is suffering from HYPOglycaemia and is still conscious, what
should you do?
Give then a sugary drink
Which three of the following should you do if the casualty is
unconscious?
Place them in the recovery position
Monitor levels of responsiveness
Check the airway and breathing
During the secondary survey, which three factors will identify the cause
of the injury or illness?
Signs
Symptoms
History and external clues
The primary survey is the foundation to emergency first aid?
True

Items of the first aid box

Sterile adhesive dressing
Sterile disposable gloves
Triangular bandage
Un-medicated wound dressing
Sterile safety pins
Guidance card
2x sterile eye pads
Sterile scissors
What two steps can you take to prevent accidents in the care
environment?
Check the temperature of bath and shower water
Use non-slip mats in baths, showers and bathroom floors
Which two of the following must you do if someone is suffering from
electric shock?
Only approach if it is safe to do so
Turn the power off at the mains
First

aid steps
Danger - 1
Response - 2
Airway - 3
Breathing - 4

For which heart condition should you commence CPR?

Cardiac arrest
What type of wound is caused by a jagged object?
Laceration
Which three of the following could cause a person to faint?
Lack of food
Pain or fright
Emotional upset
Which four pieces of information do you need to include in an Accident
Report Book?
Description of what happened
Date the accident happened
Details of person injured
Details of person completing report
A clot forming in one of the arteries supplying the brain can have what
effect?
Stroke
When should the recovery position be used?
If the casualty is breathing and unconscious
Symptoms of shock
Rapid shallow breathing
Thirst or dry mouth
Rapid weak pulse

Pale cold clammy skin

Cold and shivery

Effective ways to treat someone suffering from shock

Keep them warm
Get medical attention
Lay them down and elevate their legs
Moisten their lips
Reassure the individual
After how long should you call an ambulance when an individual is
fitting?
5 minutes
If a burn has blistered the skin you should always pierce the skin?
False
Not enough Insulin leads to a build up of sugar and is known as?
HYPERglycaemia
Signs and symptoms of Poisoning
Loss of consciousness
Drowsiness
Vomiting
Diarrhoea
Chest pain
Breathing difficulties
Burns
Fits
Dizziness
Headaches