Documentos de Académico
Documentos de Profesional
Documentos de Cultura
GIMS
ACKNOWLEDGEMENT
I Wish to express my deep sense of gratitude to all who generously helped in
successful completion of the project work by sharing their valuable time and
knowledge.
I thankfully acknowlege Mr. Manish Jain (HOD BBA Dept) GIMS Sagar for
giving me the opportunity to conduct and survey.
I Would like to express my sincere thanks to MISS RUPALI PATEL
LecturerBBA Dept) and all other faculty members, GIMS sagar who directly and
indirectly rendered me all possible help and guidance for preparing the report.
Finally I would like to thanks my parents, my friends without whom completion
of my project report would not have been possible.
GIMS
CERTIFICATE
A
PROJECT
REPORT
ON
HOUSING
FIANANCE
COMPANY
Signature of Supervisor
Signature of Examiner
Signature
of
HOD
GIMS
GIMS
TABLE OF CONTENTS
Preface
Acknowledgement
Certificate
Declaration by the Candidate
TOPIC NAME
PAGE
NO.
CHAPTER 1 INTRODUCTION
(A) COMPANY PROFILE
(B) HISTORY
(C) KEY PERSON
CHAPTER 2 OBJECTIVE
CHAPTER 3 RESEARCH METHODOLOGY
(A) TYPE OF RESEARCH
(B) SOURCE OF RESEARCH
CHAPTER 4 PRODUCT DETAILS
CHAPTER 5 FINANCIAL POSITION
CHAPTER 6 DATA ANALYSIS AND INTERPRETATION
CHAPTER 7 SWOT ANALYSIS
CHAPTER 8 LIMITATION
CHAPTER 9 SUGGESTION AND CONCLUSION
CHAPTER 10 BIBLIOGRAPHY
CHAPTER 11 QUESTIONNAIRE
GIMS
INTRODUCTION
GIMS
Consequently, the
institutional
mechanism
for
housing
was
COMPANY PROFILE
GIMS
BUSINESS FOCUS
HDFC is India's premier housing finance company and enjoys an impeccable
track record in India as well as in international markets. Since its inception in 1977,
the Corporation has maintained a consistent and healthy growth in its operations to
remain the market leader in mortgages. Its outstanding loan portfolio covers well
over a million dwelling units. HDFC has developed significant expertise in retail
mortgage loans to different market segments and also has a large corporate client
base for its housing related credit facilities. With its experience in the financial
markets, a strong market reputation, large shareholder base and unique consumer
franchise, HDFC was ideally positioned to promote a bank in the Indian
environment.
CAPITAL STRUCTURE
The authorised capital of HDFC Bank is Rs.450 crore (Rs.4.5 billion). The
paid-up capital is Rs.311.9 crore (Rs.3.1 billion). The HDFC Group holds 22.1% of
the bank's equity and about 19.4% of the equity is held by the ADS Depository (in
respect of the bank's American Depository Shares (ADS) Issue). Roughly 31.3% of
the equity is held by Foreign Institutional Investors (FIIs) and the bank has about
190,000 shareholders. The shares are listed on the The Stock Exchange, Mumbai and
the National Stock Exchange. The bank's American Depository Shares are listed on
the New York Stock Exchange (NYSE) under the symbol "HDB".
DISTRIBUTION NETWORK
HDFC BANK
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable
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network of over 761 branches spread over 327 cities across India. All branches are
linked on an online real-time basis. Customers in over 120 locations are also serviced
through Telephone Banking. The Bank's expansion plans take into account the need to
have a presence in all major industrial and commercial centres where its corporate
customers are located as well as the need to build a strong retail customer base for
both deposits and loan products. Being a clearing/settlement bank to various leading
stock exchanges, the Bank has branches in the centres where the NSE/BSE have a
strong and active member base.
March 2006
March 2007
March 2008
Citied
228
316
327
Branches
535
684
1229
ATMs
1323
1605
2400
The Bank also has a network of about over 1977 networked ATMs across these cities.
Moreover, HDFC Bank 's ATM network can be accessed by all domestic and
international Visa/MasterCard, Visa Electron/Maestro, Plus/Cirrus and American
Express Credit/Charge cardholders.
TIMESBANK AMALGAMATION
In a milestone transaction in the Indian banking industry, Times Bank Limited (another new
private sector bank promoted by Bennett, Coleman & Co./Times Group) was merged with
HDFC Bank Ltd., effective February 26, 2000. As per the scheme of amalgamation
approved by the shareholders of both banks and the Reserve Bank of India, shareholders of
Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times Bank. The
acquisition added significant value to HDFC Bank in terms of increased branch network,
expanded geographic reach, enhanced customer base, skilled manpower and the opportunity
to cross-sell and leverage alternative delivery channels.
MANAGEMENT
Mr. Jagdish Capoor took over as the bank's Chairman in July 2001. Prior to this, Mr. Capoor
GIMS
HISTORY
HDFC BANK LTD was incorporated in August 1994 in the name of 'HDFC Bank Limited,
with its registered office in Mumbai, India. HDFC Bank commenced operations as a
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10
the
industry
HDFC is India's premier housing finance company and enjoys an impeccable track record in
India as well as in international markets. Since its inception in 1977, the Corporation has
maintained a consistent and healthy growth in its operations to remain the market leader in
mortgages. Its outstanding loan portfolio covers well over a million dwelling units.
HDFC has developed significant expertise in retail mortgage loans to different market
segments and also has a large corporate client base for its housing related credit facilities.
With its experience in the financial markets, a strong market reputation, large shareholder
base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the
Indian environment In a milestone transaction in the Indian banking industry, Times Bank
was merged with HDFC Bank Ltd., effective February 26, 2000.
MISSION
I.
II.
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III.
IV.
The HDFC Bank is committed to maintain the highest level of ethical standards,
professional integrity and regulatory compliance. HDFC Banks business philosophy
is based on four core values such as:1. Operational excellence.
2. Customer Focus.
3. Product leadership.
4. People.
The objective of the HDFC Bank is to provide its target market customers a full range
of financial products and banking services, giving the customer a one-step window for
all his/her requirements. The HDFC Bank plus and the investment advisory services
programs have been designed keeping in mind needs of customers who seeks distinct
financial solutions, information and advice on various investment avenues.
KEY PERSON
MR.HASMUKHBHAI PAREKH
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12
If ever there was a man with a mission it was Hasmukhbhai Parekh, our Founder
and Chairman-Emeritus, who left this earthly abode on November 18, 994.
13
RESEARCH METHODOLOGY
Research Design:
The research design indicates the type of research methodology under taken to
collect the information for the study.
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14
The researcher used both descriptive and analytical type of research design for his
research study. The main objective of using descriptive research is to describe the state
of affairs as it exits at present. It mainly involves surveys and fact finding enquiries of
different kinds. The researcher used descriptive research to discover the characteristics
of customers. Descriptive research also includes demography characteristic of
consumer who use the product.
The researcher also used analytical research design to analyze the existing facts
from the data collected from the customer.
Area of study:
The area of study is confined to Co-operative Bank , Sagar City. .
Sampling design:
A Sample design is a definite plan for obtaining a sample from a given population. It is
the procedure used by the researcher in selecting items for the sample.
Sample size:
Sample size=45 samples, variance and confidence methods are used for
determining sample size.
Sampling Technique:
The researcher adopted simple random sampling for the study.
SOURCES OF DATA
DATA COLLECTION METHOD
Primary data:
Primary data is the new or fresh data collected from the respondents through
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15
PRODUCTS
DETAILS
16
for every individual. There are many home loans provider in the market to make
your dream come true. But before you opt for any home loan provider, you need
to consider certain factors related to property that you are interested in buying
and also about the salient features offered by a home loan provider and also
study some Home Loans and Home Insurance FAQs which helps in applying a
Home Loan in India.
And the most important thing is you should know about each and every
termrelated with Home Loans before applying for a Loan. It is always advisable
to consult a home loan expert or consultant before applying for a home loan or
purchasing a property.
You can take different types of home loans like Bridge Loans, Home
construction Loans, Home Equity Loans, Home Extension Loans, Home
Improvement Loans, Land Purchase Loans etc for different schemes available in
the market. There are different types of home loans tailored to meet your needs.
Home Purchase Loans: These are the basic forms of home loans
used for purchasing of a new home.
Home Improvement Loans: These loans are given for
implementing repair works, healing and renovations in a home that
has already been purchased.
Home Construction Loans: These loans are available for the
construction of a new home.
Home Extension Loans: These loans are given for expanding or
extending an existing home. For egg: addition of an extra room etc.
Home Conversion Loans: These loans are available for those who
have financed the present home with a home loan and wish to
purchase and move to another home for which some extra funds
are required. Through home conversion loan, the existing loan is
transferred to the new home including the extra amount required,
eliminating the need of pre-payment of the previous loan.
Land Purchase Loans: These loans are available for purchasing
land for both construction and investment purposes.
Bridge Loans: Bridge loans are designed for people who wish to
sell the existing home and purchase another one. The bridge loans
help finance the new home, until a buyer is found for the home.
HOUSING FINANCE IN INDIA
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17
The Home loan sector in India is the pi-vital role player in the growth of the real estate
scenario in India. With tax incentives given to the housing finance sector in the annual budget
of 2001, transactions related to buying and selling of residential properties increased
considerably and was much higher as compared to previous years.
Since the new class of buyers are relatively younger set of customers who are more aware
about legal documentation and approvals, buyers are now more 'end-users' rather than
investors; the property market in India undergoes transformation to align itself with global
standards with an increased emphasis on quality & cost control and documentation methods.
In the current economy of India, the real estate sector has the maximum propensity to
generate income and demand for materials, equipment and services. It can be said that
housing finance companies were formed for co-existing with buyer's requirements of housing
loans for investing in properties. Home loans are made available by financial institutions to
both Indian and NRI customers at floating and fixed rate of interest and also at attractive EMI
options.
No tax benefits are available for NRI customers unless you file returns and thereby become
eligible to avail of the tax benefits.
Besides home loans, Commercial property loans are also available and different financial
institutions in India provide commercial loans at different rates and different upper limits.
Real estate loans are available to builders, promoters and real estate developers. The
experience and financial standing of the builders is taken into account before the loan is
granted which is to be returned with the minimum installments.
Today, the amount of money that a city dweller spends on rent is roughly the same, or only
slightly less than the amount he pays as an EMI on a housing loan. Earlier the home loan
sector in India was solely dependent on nationalized and public sector banks, but the entry of
public sector banks into the housing finance business marked the beginning of the first round
of interest rate cuts. And this reduction in interest rates has enhanced the borrowing power of
customers. Moreover, HFCs are offering incentives to attract investors like
Some companies sanction the housing loan without requiring you to identify
property as a pre-requisite for eligibility
There are a few documents which the finance companies require for setting up
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18
Salaried Employee
The latest
showing
deductions
Self-employed
Proof
of
age
(birth
certificate/voter
identity
card/passport/schoolleaving
certificate/valid
driving license)
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Banks
&
Public Sector
Housing
Finance
Companies
Financial
Institutions
19
The person, extending the loan, certifies that such interest is payable in respect
of the amount advanced for acquisition or construction of the house
A loan for refinance of the principle amount outstanding under an earlier loan
taken for such acquisition or construction.
If the conditions stated above are not fulfilled, then the interest on borrowed
capital is deductible up to Rs 30,000 though the following conditions have to
be satisfied:
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20
In addition to the above, principal repayment of the loan/capital borrowed is eligible for a
deduction of up to Rs 100,000 under Section 80C from assessment year 2006-07.
Terms and conditions for availing Tax benefits on Home Loans
1. Tax deductions can be claimed on housing loan interest payments, subject to
an upper limit of Rs 150,000 for a financial year. Interest on the fresh loan can
be claimed as a deduction, subject o the stated upper limit.
2. An additional loan for extension/addition to the same house and the person's
deductions on the existing loan are less than Rs 150,000; he can claim further
benefits from the additional loan taken, subject to the upper limit of Rs
150,000 for a financial year.
3. Tax benefits under Section 24 and deduction under section 80C of the Income
Tax Act can be claimed only when the payment is made. If a person fails to
make EMI payments, he cannot claim tax benefits for the same.
4. According to the Income Tax Act, only the person who has taken the loan can
claim tax rebates.
5. The interest on home loans taken for repairs, renewals or reconstruction, also
qualifies for the deduction of Rs 150,000.
6. A husband and wife, both of whom are tax-payers with independent income
sources, get tax deduction benefits, with respect to the same housing loan; to
the extent of the amount of loan taken in their own respective name.
7. If a person buys a house and sells it within the same year/after 3 years, and if
any profit is made, then a capital gains tax liability arises on the same for
which the individual is liable to pay short-term capital gains tax since the sale
took place in the same year. But, if the sale had taken place after 3 years, then
a long-term capital gains tax liability would have arisen.
8. If it is proved that the home loan is simply an arrangement between the loanseeker and the builder or with a third party for the purpose of claiming tax
benefits, then tax benefits will not be allowed and benefits, previously
claimed, will be clubbed to the income and taxed accordingly.
9. Tax benefits on interest on housing loans are allowable only for the original
loan and for a second loan taken to repay the first loan and not for subsequent
loans. This means that if you have already availed of one loan to refinance the
original loan and want to no avail a third loan to refinance the second loan, tax
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HDFC BANK
HDFC Bank was incorporated in 1994 by Housing Development Finance Corporation
Limited (HDFC), India's largest housing finance company. It was among the first companies
to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in
the private sector. The Bank started operations as a scheduled commercial bank in January
1995 under the RBI's liberalization policies.
Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was merged with
HDFC Bank Ltd., in 2000. This was the first merger of two private banks in India.
Shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times
Bank.
In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches to more
than 1,000. The amalgamated bank emerged with a base of about Rs. 1,22,000 crore and net
advances of about Rs.89,000 crore. The balance sheet size of the combined entity is more
than Rs. 1,63,000 crore.
HOME LOAN OF HDFC BANK
Features
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22
Maximum loan-80% of the cost of the property (including the cost of the
land) and based on the repayment capacity of the customer.
Applicant and Co- Applicant to the loan-Home Loans can be applied for
either individually or jointly. Proposed owners of the property, will have to be
co-applicants. However, the co-applicants need not be coowners.
Maximum Term-20 years subject to your retirement age.
Adjustable Rate Home Loan-Loan under Adjustable Rate is linked to
HDFC's Retail Prime Lending Rate (RPLR). The rate on your loan will be
revised every three months from the date of first disbursement, if there is a
change in RPLR, the interest rate on your loan may change. However, the EMI
on the home loan disbursed will not change*. If the interest rate increases, the
interest component in an EMI will increase and the principal component will
reduce resulting in an extension of term of the loan, and vice versa when the
interest
rate
decreases.
* Conditions Apply
Fixed Rate
Home Loan : Loan Purposes
One can apply for Power Home for the following purposes:
Purchase of
Flat, row house, bungalow from developers
Existing freehold properties
Properties in an existing or proposed co-operative housing society or
apartment owner's association
First Power of Attorney purchases in Delhi for DDA flats allotted before 1992.
Home Loan: Eligibility
Salaried
Self
Age
21-60 years
25-65 years
Income
Income
provided
criteria
not
Job
Job
experience
Experience provided
not Job
experience
provided
not
Residence
Proof
not Residence
provided
not
Residence
provided
criteria
proof
not Income
provided
Maximum - Rs 50 lacs
proof
Margin
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Salaried
Customers
Self
Professionals
Salary-
Employed Self
Businessman
form
and
with Application
photograph
Residence Identity
Proof
Employed
form
and
with
Residence
Form 16
Last 6 months
fee statements
bank
Last 6 months
statements
(self
business)
bank
and
Applicable
Rates Fixed rates
Basis%
Variable rates%
(Monthly Rest Basis)
%
RPLR
Upto and including Rs 30
11.50
lacs
9.75
RPLR - 5.75
10.00
RPLR - 5.50
10.25
RPLR - 5.25
11.50
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children have just started working. This option helps such customers combine
the incomes and take a long term home loan where in the installment reduces
upon retirement of the earning parent.
Tranche Based EMI- Customers purchasing an under construction property
need to pay interest ( on the loan amount drawn based on level of
construction) till the property is ready. To help customer save this interest, we
have introduced a special facility of Tranche Based EMI. Customers can fix
the installments they wish to pay till the time the property is ready for
possession. The minimum amount payable is the interest on the loan amount
drawn. Anything over and above the interest paid by the customer goes
towards Principal repayment. The customer benefits by starting EMI and
hence repays the loan faster.
Security
Security for the loan is a first
mortgage of the property to be
financed, normally by way of
deposit of title deeds and/or such
other collateral security as may be
necessary. Interim security may be
required, if the property is under
construction.
Disbursement
The loan will be disbursed in full or in suitable installments, taking into account the
requirement of funds and progress of construction, as assessed by the Bank directly to seller
or builder or local development authority or supplier of materials etc.
Processing charges or admission fee
Processing fee equivalent to 0.5% of the loan amount (applied for) will be collected along
with the application form (taxes as applicable).
Penalty for early closure - Nil
Other Conditions
Bank reserves the right to reject any application without assigning reasons thereof
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25
The applicant will undertake to inform the Bank as and when there is a change in address or
employment
The terms and conditions mentioned above and elsewhere under the scheme are subject to
modification from time to time solely at Bank's discretion.
Home Loan: Fair Practice Code For Lenders
As directed by the Reserve Bank of India, vide circular DBOD.No.Leg.No. BC.65/
09.07.005/2006-07 dated March 6, 2007; the Bank has adopted modified Fair Practice Code
for lenders as approved by the Board of Directors. The salient features of the same are:
i) Applications for Loan
In the loan application form, the Bank shall provide comprehensive information including
information about fees and charges if any payable for processing and amount of such fees
refundable in case of non acceptance of application, prepayment options and other matter
which affects the interest of the borrowers, of all categories of loans, irrespective of the
amount of loan sought by them.
ii) Processing
a. The Bank shall provide acknowledgement for receipt of all loan applications
indicating the time frame within which the application will be disposed of.
b. The Bank shall verify the loan application and if additional details / documents
are required, these will be sought from the applicant.
c. For all categories of loans and irrespective of any threshold limits, the Bank
will be expected to process the application without delay. In case the
application is turned down, the Bank will convey in writing to the applicant
the reasons for rejection within one month.
iii) Loan Appraisal and Terms and Conditions
a. The sanctioning authority will be expected to ensure proper assessment of the
credit application as per the extant instructions and credit policy of the bank.
The availability of adequate margin and security will not be a substitute for
due diligence on the creditworthiness of the customer.
b. All the terms and conditions and other caveats will be duly communicated by
an authorized official of the Bank to the customer in writing.
c. The acceptance of the customer will be obtained on the sanction letter with the
customer's signature under the caption A copy of the loan agreement along
with all the enclosures quoted in the loan agreement will be furnished to the
customer at the time of issue of the sanction letter.
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26
d. The sanction letter / loan agreement will clearly state that the credit facilities
will be extended solely at the discretion of the Bank and that drawings under
the following circumstances will be solely at the discretion of the Bank.
i.
ii.
Honoring of cheques issued for the purpose other than specifically stipulated
in the sanction.
iii.
iv.
v.
GIMS
27
documents under which the Bank is entitled to retain the security till the
relevant claim is paid / settled
v) Others
a. The Bank will not interference in the affairs of the borrowers except where
provided for in the terms and conditions of the loan sanction documents, such
as periodic inspection, scrutiny of books of accounts, verification of stocks
and book debts, and scrutiny of QIS statements.
b. In case any information not disclosed earlier by the borrower has come to the
notice of the Bank, the Bank will have the right to elicit the necessary
information from the borrower and initiate action to protect its interest.
c. While, the Bank may participate in credit-linked schemes framed for weaker
sections of the society, the Bank shall not discriminate on grounds of sex,
caste and religion in the matter of lending.
d. In the matter of recovery of loans, the Bank shall not resort to undue
harassment such as persistently bothering the borrowers at odd hours and use
of muscle power.
e. In the case of receipt of request for transfer of borrowal account, either from
the borrower or from other banks / FIs which propose to take over the loan, the
Banks' consent or objection, if any, shall be conveyed within 21 days from the
date of receipt of request.
vi) Grievance Redresser
Though the sanction of the loans will be at the sole discretion of the Bank,
borrowers will have an opportunity to appeal against the decision of the
Bank's functionaries. Any such grievance received from the borrower will be
heard and disposed of by the next higher authority. For this purpose the
following review structure is available to the borrower.
Services & Charges
ICICI Home Finance ensures that you get the best Home Loans in terms of interest rates and
other facilities. You can choose from Adjustable, Fixed or Floating Rate Home Loan.
GIMS
28
Charges
Loan Processing
Charges
Home Loans
Charges
Renewal
0.5% to 1%
2% on the principal
outstanding on full
prepayment
Charges for late payment
2% per month
1.75% on principal
Charges for changing from fixed to floating rates of interest
outstanding
1.75% on principal
Charges for changing from floating to fixed rates of interest
outstanding
Cheque Swap Charges
Rs. 500/Document Retrieval Charges
Rs. 500/Cheque bounce charges
Rs. 200/Prepayment Charges
Note : Service Tax and other taxes, levies, etc. applicable as per prevailing rate will be
charged over and above these charges.
Repayment Terms of your Home Loan
In our endeavor to make taking a home loan an easy process for you, we at ICICI Bank
Home Loans address all your queries about the repayment terms of Home Loans with
respect to tenure, home loan EMIs, methods of home loans EMI payments and pre-EMI
interest.
What is the repayment tenure?
How is the loan repaid?
What is an EMI?
When does the repayment start?
How is the EMI paid?
What if a PDC bounces?
What is pre-EMI interest?
When do I pay PEMIs?
COMPARE HOUSING LOAN OF DIFFERENT BANKS
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29
Loan Provider
Rates
Interest
9.5%
of Loan Amount
Loan Duration
100000
2000000
- 1 - 5 Yrs
100000
2000000
- 1 - 5 Yrs
10000
1500000
100000
2000000
- 1 - 5 Yrs
10.5%
100000
5000000
- 1 - 5 Yrs
10.5%
100000
20000000
- 1 - 5 Yrs
10.5%
100000
10000000
- 1 - 5 Yrs
10.5%
100000
10000000
- 1 - 5 Yrs
11.0%
100000
2000000
- 1 - 5 Yrs
11.0%
100000
10000000
- 1 - 5 Yrs
11.25%
200000
10000000
- 1 - 5 Yrs
9.5%
9.75%
1 - 5 Yrs
9.75%
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30
FINANCIAL POSITION
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31
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32
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33
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34
Informal Sector
Formal Sector
Household
savings
Government
Central
Govt.
Disposal of
Existing
properties
Borrowings from
friends, relatives and
money lenders etc.
Banking
State
Govt.
Public
Authorities
Commercial
Banks
Cooperative
Banks
Non-Banking
Other Banks
HUDCO
Non-Banking
Finance Companies
(NBFCs)
House Finance
Companies (HFCs)
Non-Banking
Housing Finance
Companies
(NBHFCs)
Insurance
LIC/GIC
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Specialized
Institution
HDFC
35
If you are make or purchase your own home than are you like to take
facility of Housing Finance?
NO. OF RESPONDENT
PERCENTAGE
30
YES
74%
15
NO
26%
45
TOTAL
100%
Interpretation
The above column chart depicts that 74% person are
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36
taking home loan and only 26% are not taking home
loan.
%
ICICI
24%
HDFC
38%
PNB
16%
SBI
19%
OTHE
R
3%
TOTAL
100%
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37
Interpretation
Total number of respondent was 37
24% person is chose ICICI bank
38% people are chose HDFC bank
16% person is chose PNB bank
And, 19% people are chose SBI bank
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38
YES
NO
TOTAL
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%
65%
35%
100%
39
Interpretation
Total Number of Respondents was 37.
Many of persons know all terms and conditions of home loan i.e. 65%.
35% persons had not know properly about all terms and conditions
22%
TELEVISION
16%
INTERNET
30%
OTER RESOURCES
32%
100 %
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40
Interpretation
Total Number of Respondents was 37
22% persons came to know from newspaper
16% persons came to know from television
30% persons came to know from internet
32% persons came to know from other resource
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41
GIMS
MOBILE
BANKIN
G
38%
NET
BANKIN
G
32%
FOREX
BANKIN
G
0%
OTHER
30%
TOTAL
100%
42
Interpretation
38 persons said that bank offer mobile banking services.
32 said that bank offer net banking services.
30% said that bank offer other services.
And no one said that bank offer forex banking services.
43
%
22%
22%
43%
14%
100%
ICICI
PNB
HDFC
SBI
TOTAL
INTERPRETATION
The above graph shows that according to the 43% of
total
sample
size,
HDFC
provides
the
44
LOW
INSTALLMENT
MAXIMUM
TIME PERIOD
HIGH
INSTALLMENT
NOTHING
TOTAL
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%
46%
35%
11%
8%
100
%
45
INTERPRETATION
The above graph shows that according to the 46%
respondent satisfy, lower installment. 35% was satisfy
maximum time period, 11% was satisfy high installment
And only 8% of the respondent not satisfy any feature
of loan schemes.
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NO.
VERY GOOD
19%
GOOD
20
49%
FATR
14
32%
POOR
0%
TOTAL
37
100%
46
INTERPRETATION
According this chart, mostly 49% respondent rate the
overall quality of your relationship with banks of
housing finance good 32% are fair, 19% very
good and no one rate in poor.
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47
EXCELLEN
T
VERY
GOOD
FAIR
POOR
TOTAL
GIMS
NO.
5
%
14%
10
24%
20
10
45
59%
3%
100%
48
INTERPRETATION
Mostly 59% respondent level of satisfaction is fair
regarding to price, 24% rated in very good, 14% rated in
excellent, and only 3% rated in poor .
10) In the case of suitability of EMI, which bank would you prefer?
ICICI
N
O.
10
SBI
HDFC
15
PNB
12
TOTA
L
45
GIMS
%
22
%
16
%
40
%
22
%
100
%
49
INTERPRETATION
The above graph shows that according to the 40
percentage of total sample size, HDFC provides suitable
EMI. The next preference is given to ICICI and PNB
has received the third preference for providing suitable
EMI. And only 16 percent of the sample preferred SBI.
SWOT ANALYSIS
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50
STRWNGTHS
1)An
active
mainstream sector .
2)Effective
regulatory
framework.
3)Extensive network
of regional bank
microfinance
institution,
cooperatives credit
unions and rural
bank.
WEAKNESSES
OPPORTUNITIES
Increasing
urbanization.
THREATS
Housing
microfinance
potential.
has
LIMITATION
1. Some of the respondents did not aware the terms and condition of home loan
schemes.
2. Some of the respondents did not answer all the questions. This could hamper
the final results to a certain extent.
3. We had limited time for conducting this survey report.
4. The study confines itself to the respondents of BILASPUR only. Hence
findings would not be relevant to other cities.
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51
5. People mind set about the survey was an obstacle in acquiring complete
information & positive interaction.
6. Respondents were very busy in their schedule. So it was very time consuming
for them to answer all the questions properly.
FINDING
1) According to this project report 74% interested in housing finance.
2) 38% people like to take HDFC bank home loan. Because this bank give well
services.
3) I am finding in this project serve more bank use new technology like: internet
banking, mobile banking, and forex banking.
4) According to this serve customer satisfied low installment schemes of bank.
5) 72% people did not face any difficulty during takingthe loan
6) Mostly people recommended HDFC bank of hosing finance.
GIMS
52
53
8. To make people aware about the benefit of becoming Housing finance Banks
Sales
Executive, following activities of advertisement should be done
through
9. Print Media.
10. Hoarding & Banners.
11. Distribution of leaflets containing details information
12. Make people understand about the various benefits of its products..
CONCLUSION
Housing is a growing industry. Various public and private institutions have
entered in this field. These institutions have initiated various house financing
schemes to cater the diversified needs of this sector.
Besides the emerging and expanding institutional set up, the system of credit
delivery of housing is still inadequate. The responsibility to provide house
finance largely was rested with the Central Government till the early eighties.
The setting up of the NHB in 1988, as the apex housing finance institution,
GIMS
54
BIBLIOGRAPHY
GIMS
Internet
Catalogs
55
QUESTIONNAIRE
1) If you are make or purchase your own home than are you like to take
facility of Housing Finance?
A. Yes
B. No
B
D
HDFC Bank
SBI bank
Yes
B No
4) How do you come to know about the home loan schemes of that bank?
A News paper
B Television
C Internet
D Other resources
GIMS
56
D SBI
Nothing
D PNB
Signature
GIMS
57