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How to Reduce TCO Using Oracle E-Business Suite


Management Packs
Angelo Rosado
Principal Product Manager, Oracle E-Business Suite

The following is intended to outline our general


product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.

The development, release, and timing of any


features or functionality described for Oracles
products remains at the sole discretion of Oracle.

Application Management Suite for EBS


Agenda

Executive Summary
System Management
Recent Enhancements
Change Management
Success Stories
Additional Information
Q&A

Executive Summary

Executive Summary
The Application Management Suite for Oracle E-Business
Suite is comprised of:
New!
Oracle E-Business Suite Plug-in 4.0
Oracle Application Management Pack for E-Business Suite
Oracle Application Change Management Pack for E-Business
Suite
Oracle Real User Experience Insight 6.5.2
Oracle Application Configuration Console 5.3.2
Oracle Configuration Change Console 10.2.0.5

This presentation will focus mainly on the Oracle EBusiness Suite Plug-in 4.0

Executive Summary
Oracle E-Business Suite Plug-in 4.0
Includes functionality that was available in previous
releases of the Oracle Application Management Pack for
E-Business Suite (AMP) and the Oracle Application
Change Management Pack for E-Business Suite
(ACMP).
Requires EM 11g or above
Supports fresh install
Supports upgrade from Oracle Application Management Plug-in
for Oracle E-Business Suite Release 3.1

Executive Summary
Oracle E-Business Suite Plug-in 4.0
Supported version of Enterprise Manager
Certified with Enterprise Manager 11g Grid Control Release 1
(11.1.0.1.0)

Marquee features of E-Business Plug-in 4.0


Support for EMGC 11gR1
Diagnostics
Discovery
Cloning
Customization Manager
Patch Manager
Setup Manager

Executive Summary
Reasons to consider EM 11g

Deploy Applications 90% Faster


SOA management

Composite, component, engine, service metrics


Enterprise service dashboards
Application deployment automation
Instance tracing across domains

WebLogic Server management


Auto-discovery
No admin server dependency for monitoring
Request monitoring and tracing
Automated provisioning

Executive Summary
Reasons to consider EM 11g
3x Improvement in DBA Productivity
Oracle Database 11g Release 2
management

Compression Advisor
Instance caging
Active Reports
Global RAC diagnostics
Tuning standby databases

Full support for Exadata


Storage monitoring
Exadata-aware SQL monitoring
I/O resource management

Executive Summary
Oracle Enterprise Manager Grid Control Certification
10gR3

10gR4

10gR5

11gR1

AMP 2.0
AMP 2.0.1
AMP 2.0.2
AMP/ACMP 3.0
AMP/ACMP 3.1
AMP/ACMP 4.0

Application Management Pack (AMP)


Application Change Management Pack (ACMP)

Legend

No Premier Support

Supported

Future

System Management

System Management
E-Business Suite Targets
Discovery & Discovery
Diagnostics
Monitoring/Metrics/Alerting
Performance/Component Drill
Down
JVM Monitoring
Concurrent Processing
Dashboard
User Monitoring
Dashboards/Historical Reporting
Roles & Access Control
Integrates into User Experience

System Management
Real Time System Status
Infrastructure Services Dashboard

System Management
Historical Reporting of EBS Targets
Historical Analysis

System Management
Consolidated, Actionable View of all Instances

System Management
Path to Real-Time Management and Reporting

Discover EBS Targets


Assign Metrics & Thresholds
Provision with Templates & Groups
Monitor & Troubleshoot with Alerts
Manage with Dashboards & Reports
Refine based on
historical data

System Management
Discover EBS Targets

Automatically discover all the moving parts of an E-Business


Suite Instance

Configurable: Ability to specify services and specify (virtual) host

System Management
Discovery Diagnostics

Validates EBS Database and Apps context files, settings,


configurations, patches, and permissions prior to using EM to
monitor E-Business Suite
Identifies root cause of failure

System Management
Discover EBS Targets: Recognized EBS Targets

At least 15 individual targets per instance. More targets depending


on complexity
Leverage the system and services concepts in EM - a logical way to
group related components
Can be managed, monitored, or reported on like any other Target

System Management
Discover EBS Targets: Manageable Entities

Comprehensive view of all instances


Quick check on Alerts/Notifications
Drill down into individual instances

Drill down into specific


components
Access tabs for more detailed
management

System Management
Assign Metrics & Thresholds

50 different EBS-specific metrics


CP, Forms, Self-Service Apps (OAF),
workflow, etc.
Set warning and/or Critical
thresholds

Notifications when thresholds are


breeched
Automate a remedial process (e.g.,
restart a downed service)
Custom o/s or existing process from
Software Library

Recent Enhancements

System Management
Pack Diagnostics

Validates key module setups, profile options, patches,


permissions, and etc.
Identifies root cause of failure

24

System Management
Real time User Monitoring

Ability to track, trace, troubleshoot in-flight transactions


Consolidated view of the entire transaction on each tier
Facilitates deep root-cause analysis

System Management
Concurrent Processing Dashboard

Better, more timely, management of Concurrent Managers and Programs


Metric Collection For Individual Concurrent Managers and Programs
Monitoring, Alerting/Notifications, and Reporting

Change Management

Change Management
E-Business Suite Targets
Customization Management
EBS Patch Management

Configuration (Setup) Mgmt.


Approvals Framework
Automated Cloning
Pack Diagnostics

Change Management
Customization Management
Create AD compliant
customization
packages
Custom patches can
be applied using
Patch Manager
Over 200 file types
supported
Build or compile Java
or Form libraries
Validate the custom
files based on a set of
standards
Interface with Version
Control systems

Change Management
Patch Management
Automates and
eliminates vast majority
of manual steps
associated with EBS
patching
Deploys custom and
standard Oracle
patches
Check for prerequisites
Simultaneous, multipatch, multi-target
deployment
Numerous patching
options
My Oracle Support
integration

Change Management
Configuration (Setup) Management
Migrate functional
configuration/setup data
across different
instances of EBS
300 functional APIs for
data management
Group extracts, loads,
and reports into projects
for easier management
and reuse
Recognize and enforce
dependencies between
different selection sets
Advanced filtering
Comparison reporting
across instances

Change Management
Approvals Framework

Approvals for
Customization Manager,
Patch Manager, Setup
Manager
Separate roles for
Approvers
Reporting and auditing
capabilities

Change Management
Cloning Techniques

Source-to-Target
Source-to-Image
Image-to-Target
Oracle E-Business Suite

Hot Cloning

Plug-in 4.0
RAC Cloning
Smart Clone

Change Management
Automated Cloning: Incorporating Custom Steps
Automate custom pre-and
post-clone steps
Custom processes that
can be scripted can be
uploaded and registered
into the EM repository
Directives can be included
in, and executed by,
Deployment Procedures
Automated Cloning
leverages the Directives
and Deployment
Procedure capabilities of
EM

Clone Execution
Clone Interview
Deployment
Procedures
Directives

Scripts

Success Stories

Johns Hopkins University (APL)


Gained 90% Efficiency and Control
CHALLENGES/OPPORTUNITIES
Reduce time and effort associated with
promotion of application changes and
configurations across many installations

Many Manual procedures that cause errors


Customization control issues
Audit Compliance Challenges
Improve security through tighter control of
the change management process

RESULTS
Reduced operational overhead from 60
hours p/w to 6 hours p/w for:

Applying EBS patches


Deploying EBS customizations
Promoting functional setups

All Patching and Manual Processes are


Automated and Unattended now

Tight Integration with Source Code and


Version Management Systems

Improved Traceability and Accountability for


Configuration Changes

Improve security through stronger control in


the Change Management Process

Flint Hills Resources


Optimized Cloning Process by 90% hands-free

CHALLENGES/OPPORTUNITIES
Nightly clones for production E-Business
Suite environment within a fixed/narrow/preset window

Efficiently manage the refreshing of


numerous non-production environments

Many pre and post-clone manual steps


Incorporate the EBS cloning process into an
overall refresh process that includes other,
external systems

Execute the cloning process with no


downtime or disruption to the end-users

RESULTS
Performing Unattended Nightly Clones in a
3-4 hour Window

Performing Multiple Clones in the Same


Business Day. Reduced Cloning time from
20 hours/week to 1-2 hours/week.

Manual Steps are Now Automated


Create Executables for Non-DBAs to
Schedule and Execute Clone Patching

Now Executing Cloning in Hot Mode

General Electric Infrastructure


Cuts Clone Cycle Time by 84% and
IT Management Requirements by 75%

CHALLENGES/OPPORTUNITIES
Cut costs associated with managing more
than 200 environments

RESULTS
Realized US$200,000 of Annual Productivity
Savings by using AMP Centralized System

Reduce the time and effort required to clone

Cut end-to-end Cloning Time from 6 days to 1

E-Business Suite environments

Prevent end-users problems


Improve end-user response time

day and Reduced DBA Resources by 75%.

Using Root-Cause Analysis Tools to Prevent


Performance Issues or Outages

Used Synthetic Web Transactions to analyze


End-User Response Times

Emerson
Ensures High Availability and Performance
Worldwide with Proactive System Management

CHALLENGES/OPPORTUNITIES
Standardize IT system management to
reduce costs and Support users across the
global companys diverse business divisions

Ensure systems are up and running across


time zones to assure 24x7 manufacturing
and service delivery

Adhere to IT infrastructure library (ITIL)


standard practices vital to everyday
operations

RESULTS
Using EM Centralized Management for
More than 700 Diverse Monitored Targets

Preventing issues with Extended Proactive


Monitoring

Advanced Diagnostic Tools Significantly


Reducing system downtimes

Projecting Future Performance and


Conducting Better Capacity Planning

Automated more than 100 Custom Scripts


with Customization Manager Tools

Benefits for Oracle IT

Eliminating proprietary tools/solutions


Centralizing on a common toolset and reporting structure
Standardized processes
Expanding the use of Oracle Enterprise Manager
66% reduction in error resolution time
Centralized reporting
Standard monitoring specific to applications

Additional Information

Application Management Suite for EBS


Additional Information
Collateral
Understanding
MOS Note: 1224313.1 Getting Started with Oracle E-Business Suite
Plug-in, Release 4.0 Suite
Datasheet:
Application Management Suite for Oracle E-Business Suite Data Sheet
Location: Oracle Technology Network -> Enterprise Management ->
Applications Management
Best Practices (Whitepaper):
Case Study Optimizing E-Business Suite Management Using Oracle
Application Management Suite for Oracle E-Business Suite

Contact: angelo.rosado@oracle.com

Application Management Suite for EBS


Related Session
Date & Time

Session

Location

Wednesday 9:15 a.m.

Best Practices to Conquer Your E-Business Suite


Change Management Challenges

Room W312A

QUESTIONS
ANSWERS

The preceding is intended to outline our general


product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracles
products remains at the sole discretion of Oracle.

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