Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Change/Release Management
Adapting to New Technologies
Organization & Planning
Excellent Communication
Leadership & Team Development
Analysis & Decision-Making
Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, Basic SQL, Basic Networking
Protocols, and Enterprise Servers/Building & Managing Project Servers.
PROFESSIONAL EXPERIENCE
MICROSOFT, 2002-2014
Senior IT Operations Manager, Visual Studio Online (2011-2014) ~ 30% Telecommute
Leveraged talents and expertise to manage assets and budget for MSDN/Technet/Visual Studio Online
Created, managed, and identified innovative solutions to continually improve Sprint planning/communication
process for Service Engineering team; Streamlined/ran Incident Management for MSDN/Technet properties.
Key Achievements:
Designed Quality Control process for Incident tracking, allowing for custom incident reporting (TFS);
Compiled/Analyzed Incident Reports for weekly Live Site reviews with directors and escalated trends
Successfully reduced COGs by over $60k/month (25%); Reduced Server count by over 10%; Performed all fiscal
asset planning, met all planned and unplanned hardware needs for 2 growing teams while remaining significantly
below budget; Removed all dependency on DCI (loaned/rented virtual program) resulting in additional $80k/mo
savings over 3 years; Recovered over $600k of unallocated hardware and returned assets to service pool.
Created and implemented budget tracking plan, identified and tracked discrepancies to resolution. Spearheaded
several investigations resulting in multiple refunds of more than $5k.
Planned/executed migration of over 200 servers into new datacenters with minimal seed servers and zero
downtime.
Built a reusable planning/tracking infrastructure for launch readiness. Managed and communicated operational
readiness plans for multiple large launches, including Windows launches which often increased traffic 150%+.
Release Manager, MSDN/Visual Studio (2006-2011) ~ 30% Telecommute
Effectively managed MSDN/Technet Production releases. Envisioned, designed, and implemented communication
processes and standards for partner publishing management. Stabilized release processes, resulting in 3+ years of
no public downtime releases by learning and mitigating technological interdependencies.
Key Achievements:
Drove implementation/standardization of MS Project; Restructured release processes to better manage
relationship between system dependencies and stakeholder needs, resulting in 50% less release time; Enabled
Dev/Test and Operations teams to function as a cohesive unit.
Defined and prioritized release scope, managed bug burndown for two simultaneous sprints, across three teams,
driving toward CC and monthly release; Scheduled and Deployed to pre-production environments; Performed basic
verification and troubleshooting when necessary
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Owned and coordinated all change management processes. Tracked, approved, and scheduled all change requests;
Identified/mitigated failure points (risk management); Created and maintained infrastructure maps and
operational documentation.
Designed and maintained re-usable site/publishing status processes; Designed and maintained standardized Test
signoff criteria for releases; Ensured effective communication regarding site and publishing status to all
stakeholders, Designed publishing schedule to reduce conflicts and increase efficiency between publishing teams.
Proactively analyzed weaknesses, documented disaster recovery plans, and made appropriate recommendations.