Alcatel 4059 Attendant Console

Alcatel OmniPCX 4400
Alcatel 4059 attendant console

User manual
A L C
T EL
Alcatel OmniPCX 4400

User manual
WARNING :
The availability of some of the features described in this manual (or the way in
which they are accessed) may depend on the version or configuration of your
system. If in doubt, consult your system administrator.
This manual has been updated for version R4.2
The CE mark indicates that this product conforms to the following Council
Directives :
- 89/336/CEE (concerning electro-magnetic compatibility)
- 73/23/CEE (concerning electrical safety)
- 1999/5/CE (R&TTE)
Summary
Chapter 1
Presentation
1.1
Introduction
1.2
System architecture
1.3
Session opening procedure
1.4
Reference to related modules .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1. 1
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1. 2
1. 2
Chapter 2
Basic screens
2.1
General
2.2
Basic screen type 1
2.2.1
Title and menu bars .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 2
2.2.2
Information display field . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 3
2.2.3
Status bar .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 4
2.2.4
Call handling field .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 6
2.2.5
User entry field . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 9
2.2.6
Date and time . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 9
2.2.7
The Alcatel keyboard .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2.10
2.3
Basic Screen Type 2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 1
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2.13
3BA19877ENAA - Ed. 03 - January 2002 - Alcatel 4059 attendant console
0-1
Chapter 3
Customization
3.1
Menu bar
3.2
Attendant menu .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
3. 1
3.3
Directory menu . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
3. 2
3.4
Extension menu
3.4.1
Appointment reminder .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 4
3.4.2
Text messages . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 4
3.5
View menu
3.5.1
Configuration . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 6
3.5.2
Background color . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.10
3.6
Options menu . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
3.6.1
Attendant mini-message . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.11
3.6.2
Supervision icon field . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.11
3.6.3
Programmable keys .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.13
3.7
Directories
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 3
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 6
3.10
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.16
Chapter 4
Operating mode
4.1
General
4.2
Guide mode
4.2.1
Guide . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 2
4.2.2
Auto answer . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 2
4.2.3
Auto transfer .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 3
4.2.4
Auto record .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 3
4.2.5
Melody programming . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 3
4.2.6
Ringing type .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 4
0-2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 1
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 1

4.2.7
Language . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 4
4.3
Service mode .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
4.3.1
Counter .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 6
4.3.2
Financial report .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 7
4.3.3
Monitoring option . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 7
4.3.4
Tax threshold . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.5
Duration threshold . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.6
Traffic state .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.7
Traffic threshold . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.8
Monitoring users .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 9
4.3.9
Group status .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 9
4.3.10
Entities status .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 9
4.3.11
System .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.10
4.3.12
Subscriber Services . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.10
4.3.13
DECT . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.12
4.3.14
Whom .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.12
4.3.15
Pari .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.12
4.3.16
DECT installation . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.13
4.3.17
Registration . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.13
4.3.18
Deregistration .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.14
4.3.19
DECT user modification .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.14
4.3.20
Expired DECT visitors .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.15
4.3.21
Bundle . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.15
4.3.22
Out of service trunk(s) .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.17
4. 4
Chapter 5
Supervision and functional icons
5.1
General
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 1
0-3

5.2
Supervision icons .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
5.2.1
Analogue sets .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 1
5.2.2
Dedicated digital sets . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 2
5.2.3
Attendant set . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 2
5.2.4
Fax .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3
5.2.5
Hunting group .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3
5.2.6
Trunk lines . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3
5.2.7
Trunk line group . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3
5.3
Operation icons .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
5.3.1
Presentation .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 4
5.3.2
Description .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 4
5. 1
5. 4
Chapter 6
Telephone features
6.1
Implementation
6.2
Calling a free internal user
6.2.1
The call is not forwarded .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 1
6.2.2
Call by programmed key . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 5
6.2.3
Mini-messaging to free set .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 5
6.2.4
The set is forwarded to another set . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 5
6.2.5
Forwarding on no reply .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 6
6.3
Calling an internal user who is not free .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
6.3.1
The set is busy . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 7
6.3.2
The set is inaccessible . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 9
6.3.3
The set is out of service .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 9
6.3.4
Diallling the wrong number . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.10
6.3.5
Unauthorized dialling . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.10
6.3.6
Mini-messaging on a busy set . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.10
0-4
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 1
6. 7

6.4
Simple external call (by prefix or access code)
6.4.1
Dialling .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11
6.4.2
Tone pick-up .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11
6.4.3
The length of the number is known . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11
6.4.4
The length of the number varies .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11
6.4.5
Correspondant replies .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.12
6.4.6
Call on hold .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.12
6.4.7
End of timer . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.12
6.4.8
Call pick-up .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.13
6.5
Call by name . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
6.5.1
Activation .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.13
6.5.2
Search result . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.14
6.6
Answering an internal call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
6.6.1
The call is not a group call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.16
6.6.2
The call is a group call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.17
6.6.3
Call on hold .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.17
6.6.4
The attendant does not reply immediately . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.17
6.7
Answering an external call
6.7.1
Call from the attendant set .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.18
6.7.2
Answering the call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.18
6.7.3
Call pick-up .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.19
6.7.4
Replying to a call back request . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.19
6.8
ROUTING A CALL TO A FREE SET
6.8.1
Routing without presentation . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.19
6.8.2
Routing with presentation . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.20
6.8.3
Routing on call back . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.20
6.8.4
Enquiry call to a free set . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.20
6.8.5
Brokers call . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.22
6.8.6
Transfer . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.22
6.8.7
Intrusion .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.23
.. .. .. .. .. .. .. .. .. .. 6.11
6.13
6.16
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.18
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.19
0-5
Chapter 7
Additional features
7.1
General
7.2
Routing with chained release
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 1
7.3
Routing with charged release
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 1
7.4
Routing in controlled release . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
7.5
Attendant forwarding
7.6
Transmission of a no. using voice frequency dialling
7.7
Recording the conversations . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
7. 2
7.8
Transmission of pulse dialling . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
7. 2
7.9
Transmission of a flashing pulse
7.10
Temporary deletion of automatic transfer .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 1
7. 2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 2
. .. .. .. .. 7. 2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 2
7. 3
Chapter 8
External 4755 directory
8.1
Configuring the external 4755 directory . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
8. 1
8.2
Searching in the external 4755 directory .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
8. 1
0-6
Chapter
1
1.1
Presentation
Introduction
The Alcatel 4059 MAC (Multimedia Attendant Console) terminal, also called SBC (Screen
Based Console), is a Windows graphic application which is used to activate all the functions
of an attendant console on a compatible PC. This application also provides the maximum level
of comfort and user friendliness.
The Alcatel 4059 MAC application has a specific Alcatel keyboard which improves the operation
of the attendant workstation.
The Alcatel keyboard is a PC-type keyboard to which a set of function keys has been added.
An audio handset may also be connected either on the right or left hand side of the keyboard.
1.2
System architecture
The PC on which the 4059 application is installed may be content connected to a TA unit
associated with a specific Alcatel keyboard.
1-1
Chapter
1.3
Presentation
Session opening procedure

The application can run in Microsoft Windows NT 4.0 or Windows 95 or 2000 (release 4.014.9
or higher of the 4059).
When the software is installed, the procedure to open an Alcatel 4059 session is run
automatically when the PC is powered up.
In this case, the attendant may enter the name and password used to open a Windows session.
When the PC has been started up:
-
click on the icon which opens the Alcatel 4059 welcome window
or click on the menu Start >> Programs >> Appllications >> Alcatel 4059 MAC.
This procedure offers multi-user access to the 4059 application. Only the configuration
and management of the screen may be controlled by the user, as the management of the
installations data is common to all users.
1.4
Reference to related modules

The rest of this manual includes the following chapters:
1-2
The Basic screens chapter helps you to get familiar with the screen, the keyboard and
its features. See chapter Basic screens ,
The Customization chapter describes how to use the general features such as the
operating mode of your Alcatel 4059 or the screen fields. See chapter Customization ,
The Operating mode chapter specifies the programming operations required for coorect
operation in line with Guide and Service modes. See chapter Operating mode ,
The Supervision and functional icons chapter describes the different icons used by the
4059 application (representation and colour code). See chapter Supervision and functional
icons ,
The Telephone features chapter describes how to implement the call processing
procedures. See chapter Telephone features ,
The Additional features chapter lists the features available when the attendant is calling.
See chapter Additional features.
The External 4755 directory chapter describes the 4755 directory connection and
selection procedures in order to use the directory in the framework of Call by name
telephone operation. See chapter External 4755 directory.
Chapter
2
2.1
Basic screens
General
This chapter describes the basic screens of the Alcatel 4059. Two basic screens are possible,
depending on whether or not the "General Hold" PCOT has been programmed by the
management.
Depending on the programming, the basic or welcome screen will be of type 1 or 2.
Note: PCOT : circuit for processing calls to the attendant set.
2.2
Basic screen type 1

Example:
2-1
Chapter
Basic screens
This screen is displayed when the Alcatel 4059 is connected to an OmniPCX 4400 with the
"General Hold" PCOT .
2.2.1
Title and menu bars

Example:
The title bar displays the name of the application as well as the name of the current user.
The menu bar can be found directly below the title bar. It displays the list of operations which
are available to you.
2-2
Basic screens
2.2.2
Information display field

The information display field occupies the top half of the screen and comprises a display field
containing:
-
supervision icons,
programmable keys,
The supervision icon field and the programmable key field can be displayed either separately
or together.
The windows of these fields may be re-sized and re-positioned in order to better organise the
screen.
If the two fields occupy the top half of the screen, you can pass from one to the other using the
"TAB" key.
A signalling bar in the upper part of a field indicates that you are working in that field (small icon
turns green if block is being used or not) as well as the number of pages it contains.
Within the supervision icon field or the programmable key field, you can move around using
the "PAGE UP" or "PAGE DOWN" keys. This is also the case for the cursors which appear in
the right hand side of the field which appears if additional pages are required for the number
of icons.
Up to 8 supervision icons and 12 programmable keys can be displayed on the main screen.
The programmable keys are distributed on 1 page with 8 keys and 1 page with the 4 remaining
keys.
2.2.2.1
Supervision icons
The supervision icons indicate the status of sets, network lines and trunk lines.
Example:
The attendant may point the mouse to an icon to find out its function and status.
2.2.2.2
Programmable keys
Example:
2-3
Chapter
Basic screens
The programmable keys enable you to access keys which have already been programmed by
the system in management, such as: directory no. supervision, individual routing, etc.
Use:
To select a function, directly press the key (F1 to F8 ) which corresponds to the function you
require. If there are more than 8 functions programmed, move to the next page before selecting
the key.
Remark: You may also select a function by clicking on it with the mouse.
The attendant may also point the mouse to a programmable key to find out its function and its
status (indicated with an led).
2.2.3
Status bar
Example:
This display field, which is located in the center of the screen, is composed of:
-
call waiting counters,
a row of icons,
the dialling area.
Warning: the dialling area only appears for the time it takes to enter the user number in the field
which displays the row of icons.
2.2.3.1
Call counters
This field indicates the number of calls:
2-4
urgent and waiting (Urg),
changing from normal status to urgent status (Avr),
normal and waiting (Normal).
Basic screens
2.2.3.2
Row of icons
The status of the attendant set is indicated by a row of icons.
Example:
In the example:
in use (colored).
day service.
the supervision icons are enabled (colored).
hands free mode activated (colored).
loudspeaker activated (colored).
mute deactivated - micro activated (greyed out).
automatic answer activated (colored).
automatic transfer activated (colored).
loudspeaker volume (colored).
composition by impulse deactivated (greyed out).
The other icons are described in chapter Supervision and functional icons .
2.2.3.3
Dialling area
The dialling digits are displyed here as they are entered. They only appear for the length of
time it takes to dial the number, after which the field containing the status of the attendant set
is displayed.
2-5
Chapter
2.2.4
Basic screens
Call handling field

The call handling field displays all the information necessary for handling a call.
There is a difference between the attendant set when it is free and when it is handling a call.
When the set is free, the call handling field on the left displays a list of calls arriving, while the
one on the right shows a list of calls being forwarded or on hold.
When the attendant set is active, the call handling field on the left concerns the main call in
progress and the one on the right shows information on an enquiry call.
2.2.4.1
Attendant set idle
When idle, the fields displayed are:

-
the field identifying the calls to be processed,
the field for calls which are waiting or being routed,
the call waiting counters (urgent and the total of calls).
It is important to note that the counters are present whether or not the attendant authorized
them during management. See chapter Customization .
1.
Calls arriving field

This field offers two modes for displaying incoming calls, list mode and counter mode.
Switchover between modes depends on the number of attendants using the system. To
determine this, a threshold (that can be configured in management) gives the maximum
number of attendants using the system that, when exceeded, results in console display
mode switching from list to counter mode.
Description of the two modes :
List mode:
Example:
2-6
Basic screens
The following information is displayed:
the incrementation of the counter,
the identity of the caller (Surname-First name),
his directory number.
Calls do not need to be dealt with according to their arrival order ; the operator may respond
as he pleases.
Additional user information will be displayed when the attendant picks up the line.
Counter mode:
Example:
This field only shows the total number of incoming calls to the attendant and urgent calls
waiting.
The attendant takes calls (lines) in the order in which they arrive, that is, the first call to
arrive is the first to be dealt with.
2.
Calls on hold field

Example:
2-7
Chapter
Basic screens
The users Surname-First name and telephone number are displayed in this field.
2.2.4.2
Attendant set active

Information on main call field:
Example:
The attendant sees an icon which gives the status of the call, the Surname-First name of the
user, the status of the set his directory number and telephone category.
Remarks:
The icon dispays the status of the user set.
The information displayed changes according to the call handling.
Enquiry call information field:

Example:
This field gives you access to information concerning internal or external enquiry calls made
by the attendant (for example to transfer the main call).
The attendant will view a display showing the name, the directory number, the status of the
enquiry call correspondent with its service class and the nature of the call and its entity.
Remark: The information field for a call in progress is surrounded with a black border while the field
for the main caller is greyed out. You may move from one field to another by pressing the
2-8
key.
Basic screens
2.2.5
User entry field

The user entry field is composed of 6 function keys. The functions relating to call handling are
accessed exclusively with the Alcatel PAC keyboard numbered from S1 to S6.
S1
S2
S3
S4
S5
S6
The mouse may also be used by clicking on keys S1 to S6 in the user entry field.
The functions associated with the keys S1 to S6 depend on the status of the current call.
and
on the keyboard correspond to the
The keys
are used to switch from one page to another.
2.2.6
and
keys on the screen. They
Date and time

Indicates the date and time of the system and is located at the bottom of the welcome screen.
The attendant may change the date and time regardless of whether or not the system manager
authorizes this feature.
2-9
Chapter
2.2.7
Basic screens
The Alcatel keyboard

Layout
Audio keys
Leds
Function keys
Switchover key
S1
S2
F1
Echap
S3
1
&
F2
2
~
3
"#
Q
>
<
Ctrl
F3
F4
4
'{
5
([
F5
Alt
K
?
,
M
/
:
F11
F12
Entre
+
=
L
.
;
F10
F9
0
@
J
N
F8
H
B
F7
8
_\
S6
F6
7
`
F
C
S5
6
-|
D
X
S4
Arrt
dfil
Suppr
Pause
Attn
Verr
num
Insert
!
Alt Gr
Imp
cran
Syst
Fin
+
Suppr
Fin
Entr
Ctrl
Ins
Call handling keys

Standard PC keyboard
Warning: the keys surrounding the standard PC keyboard are always dedicated to the application.
These keys will be available for call handling even if you are using another application or the
application and/or the PC are off.
2-10
Basic screens
Switchover key
(4059 in operation): used to switch quickly

from an application to the 4059.
(4059 or PC off): used to switch from

PC mode to PAC mode and the
Alcatel keyboard.
Audio keys
hands free mode

activated/deactivated
lowers the volume
mute
raises the volume
loudspeaker
activated/deactivated
Keys dedicated to call handling
modify the list of

numbers in the memory
redial one of 10 numbers previously dialled
cancel the enquiry call

and selects the main call
end of attendant
intervention on the
current call
broker's call
make the selected set

ring
answer an internal call
transfer a call or place

a call on hold depending
on the context
select the list of

incoming calls
see NOTE
select the list of routed
calls or calls on hold/routing
2-11
Chapter
Basic screens
Leds
Night forwarding
Auto answer
Auto Transfer
Trunk Reservation
Mail
System message
PC keyboard keys
.....
number keys used for dialing
take a trunk from the

same trunk group
without dialling
answer an internal call
end of dialling
Note: Selecting calls in a list for PAC mode:
1.
With the keyboard:

First case:
a.
Activate the list by:
shift +
for the list of the next calls.
shift +
for the list of calls on routing or on hold/routing depending on the
configuration of the screen with or without the "General Hold" PCOT.
shift + "Pause" for the list of calls on hold.
The list of calls on hold will be presented according to the configuration of the screen
with or without the "General Hold" PCOT.
b.
Select the call required using the "Pg Up" and "Pg dn" keys.
c.
Take the call by pressing the "Enter" key.
Second case:
a.
Activate the list as in a) in the first case.
b.
Take the required call by pressing one of the keys on the numerical keyboard which
corresponds to this call.
Third case:
Take the first call in the list by:
2-12
Basic screens
for the list of next calls.
for the list of calls on routing or hold/routing depending on the configuration of

the screen with or without the "General Hold" PCOT".
"Pause" for the list of calls on hold.
The list of calls on hold will be presented according to the configuration of the screen with
or without the "General Hold" PCOT.
2.
With the mouse:

To take the call, double click on it.
Remark: You may combine the keyboard and the mouse. To take a call, click on it then press the
"Enter" key.
2.3
Basic Screen Type 2
Example:
2-13
Chapter
Basic screens
This screen is displayed when the Alcatel 4059 is connected to an OmniPCX 4400 with the
"General Hold" PCOT .
The only difference between the basic screen type 2 and 1 is the call processing field display
which is as follows (idle):
2-14
Basic screens
Call waiting counters

These are identical to those in the screen type 1.
Call routing field

The calls being routed are branching to an other circuit as the general hold circuit.
Calls on hold field

Indicates the calls on hold.
2-15
Chapter
2-16
Basic screens
Chapter
3
3.1
Customization
Menu bar
This menu bar offers you the choice of the following menus:
-
Operator
for the operating mode,
Directory
to search for a user,
Extension
for the attendant management,
View
for the screen management,
Options
to program the environment,
Help
to use the on-line help.
To open a menu, simply select the name.
3.2
Attendant menu
Example:
Among other operations, this menu is used to select the operating mode:
Sign on
to transfer the Alcatel 4059 from an inactive state to an active

state and vice versa.
Mute
activate/deactivate the microphone.
3-1
Chapter
Customization
Loudspeaker...
activate or deactivate the loudspeaker. It is possible to adjust

the volume of the loudspeaker after activation.
Also used to switch the Alcatel 4059 to hands free mode.
Redial...
opens a dialog box containing a list of the last 10 callers. After

a name is selected it is dialled automatically and the display
returns to the screen.
Store and redial...
opens a dialog box where the user may record and enter a
list of names. After a name has been selected it is dialled
automatically and the display returns to the screen.
Exit
to exit the Alcatel 4059 application.
Remark: Most of the changes made are displayed in the bar with the icons which give the status of
the attendant set.
3.3
Directory menu
Example:
This menu allows you to use a directory to carry out user search options according to certain
criterion.
Multi Directory Search...
opens a dialogue box enabling a search in the directory(ies)

previously selected in the Option menu.
Personal phone book...
opens a dialogue box enabling a search in the attendants

personal directory.
System...
opens a dialogue box enabling a search in the OmniPCX 4400

system directory.
External directories can possibly be added to this menu.

Further description of the use of these directories is available in chapter Operating mode.
Remark: when the 4059 is launched, if external "PC Client" directories are found, the directory list in
this menu is automatically updated. It thus contains the basic personal and system directories and
the external 4755, LDAP and ODBC directories.
3-2
Customization
3.4
Extension menu
Example:
This menu provides the attendant with access to a range of management services.
External Directory...
used to carry out a search in the external 4755 directory. The

option is greyed out if this directory is absent.
Service Mode...
used to modify the sytem management when the attendant

console is idle. (see chapter chapter Operating mode -
Service mode)
Guide Mode...
customization of the attendant set when the attendant console

is idle. (see chapter chapter Operating mode - Guide mode)
3-3
Chapter
3.4.1
Customization
Appointment reminder...
programming by the attendant of the automatic callback at the

time required by a user set.
Text messages...
enables reception of text messages from the attendant

console.
Appointment reminder
1.
Programming an appointment
After clicking in the Appointment reminder box, the attendant enters the time in the format
(HH:mm) and the users telephone number. The selection is validated with the Add key.
If no appointment has been recorded previously, a dialog box opens where you confirm
that the programming has been made. If not, another box opens, informing you that an
appointment has already been programmed and asking whether or not you want to modify
it.
This dialog box may be accessed by a prefix programmed by the system manager.
2.
Cancelling an appointment
After deselecting the Appointment reminder box, the attendant enters the user telephone
number then validates the modification with the Delete key.
This dialog box may be accessed by a prefix programmed by the system manager.
To exit the menu, press the Close button.
3.4.2
Text messages
Reception of one or more messages is indicated on the keyboard by the Message LED
flashing. The LED being lit steady indicates the presence of one or more messages stored
when the dialogue box was previously opened.
3-4
Customization
Example:
This dialogue box enables the waiting message(s) for the attendant to be viewed (8 maximum).
The dialogue box is divided in two parts:
-
The first part lists the users that sent a message. They are identified with their name and
the message reception date and time.
The second part displays the contents of the corresponding messages.
Two counters specify:

-
the total number of messages (former and/or new messages),
the number of new messages.
The former messages are the messages stored when the dialogue box was previously opened.
Button functions:
3-5
Chapter
Customization
Save
Saves the selected message. The (*) symbol will appear in front of it
next time the dialogue box is opened.
Delete
Deletes the selected message from the list.
CallBk
Leaves a request for callback.
Note: these buttons are only available if one of the messages is selected (selection bar is available). To
make it available, click on the corresponding user.
To exit this screen, press "Close". Closing the dialogue box will lose all the messages (former
and/or new messages).
3.5
View menu
This menu is used to manage the screen and its environment.
3.5.1
Status bar
hides or displays the status bar which

contains the date and time.
Configuration...
customization of the windows.
Background color...
modification of the background color of the

working area.
Switch Busy lamp / Prog. Keys
switches from the supervision icon display

field to the programmable key field and vice
versa if both fields are present.
Switch Soft keys / Prog. keys
option not used with the 4059 MAC

application.
Configuration
Example:
3-6
Customization
This dialogue box offers the following options:

-
show or hide the programmable keys,
show or hide the supervision icons,
define two sizes for the supervison icons when the programmable keys are not displayed,
show or hide the individual call waiting counters,
select the 4059 activation mode when the user is in another application,
define the priority for call seizure when entity calls and other calls are received,
display or partially hide the incoming calls when the information field for the main call is
active,
modify the layout of the different blocks on the screen when the Use full resizing options
mode is selected.
1.
On the display
The application does not need to be restarted if the display mode is modified. It is validated
when the dialog box is closed.
An icon in the left hand corner of the screen enables the user to view the modifications
made without having to return to the main screen.
When the supervision icons field is active and the programmable key field is not, there are
two possible sizes for the screen:
full screen display the lamps on 5 lines of 4 icons rather than on 2 lines.
half offers 2 lines of 4 icons.
3-7
Chapter
2.
Customization
On the activation
The choice may be made:
using the change application key,
using telephony key,
using the automatic switchover to Alcatel 4059 MAC.
Signification:
Using the change application key:

When a call arrives, the switching key on the top right of the keyboard flashes.
Press this key to display the basic screen.
By telephony key:
Whichever key is dedicated to the telphone functions, pressing this key displays the
basic screen.
Activation by automatic switchover to Alcatel 4059 MAC:

When this option is selected, the display switches over and the basic screen is
displayed automatically when a call arrives.
3.
on the entity display

The choice may be made between:
4.
Entity having precedence, call type being second: in such configuration, entity
calls will be presented to the attendant before any other call,
Call type having precedence, entity call being second: in such configuration, any
other call type will be presented to the attendant before an entiy call.
on waiting call display

The attendant can decide to simultaneously display incoming calls (up to two maximum)
and the information field for the current main call.
Example: configuration with two waiting calls
Note: if the waiting call number selected is 0, the information field for the main call is resized to the
Next calls field outline.
5.
On the full resizing options

If Use full resizing options is activated, the attendant may resize the blocks by modifying
their size and position on the screen in order to organize them better.
3-8
clicking on the upper part of a block moves it on the screen.
Customization
positioning the cursor on the edge of a block increases or reduces its size.
Using these two functions may give this type of organization:

Example:
Remark: Resizing keeps the same size for the icons and the text but modifies the number of lines
according to whether the block is modified by size or by height. If the Use full resizing options
function is deactivated, you automatically return to the applications start screen.
3-9
Chapter
3.5.2
Customization
Background color
This dialog box offers the user the possibility of modifying the background color of the main
screen.
The user may click on the chosen color under the basic color heading and validate then entry
with the Ok button.
He may also create his own color by pressing the "Define custome colors" button. A new
dialog box opens enabling the user to compose his own paint box, validating the choice with
"Add to custom colors" . This new color is displayed under the custom color heading.
To exit the menu, press the Cancel button.
3.6
Options menu
This menu may also be used to configure the working area:
3-10
Customization
3.6.1
Attendant
mini-messages...
define an individual message.
Busy lamp field...
programming of icons for the supervision.
Programmable keys...
individual key programming.
Login history...
lists the application users that were connected before this

session (names, login and logout dates).
Directories
selection of the directory(ies) used for call by name feature.
Attendant mini-message
This dialog box allows you to record one or more messages to be used afterwards when you
want to leave a message on a free or busy set.
Buttons:
Close
Add the entered message to the list.
Delete
Delete the selected message from the list.
The messages are saved automatically when you press the Close button to exit the menu.
3.6.2
Supervision icon field

The possibility of individually programming the supervision icon field allows you to reserve the
8 busy lamps.
This dialog box enables you to choose a supervision icon from an established list, to program
the type of associated element and to define the comments.
Example:
3-11
Chapter
Customization
You may also access it by clicking the right hand mouse button in the supervision icons display
field on the main screen. Select " configuration..." in the dialog box which opens.
3.6.2.1
Reserving a supervision icon

To reserve a supervision icon, follow the procedure below:
1. Select the supervision icon to be configured.

2. Select the associated function,
3-12
Customization
3. Enter the associated telephone number,

4. Enter the information text to be displayed,
5. Confirm the entry using Ok .
3.6.2.2
Adding or deleting a supervision icon

-
3.6.2.3
Adding:
1.
Click on the supervision icon in the place where you want to configure it,
7.
By pressing Insert, you can insert a new lamp in the selected place. You
can move the rest of the lamps using the same procedure, The procedure to
reserve a supervision icon is used,
5.
Confirm the entry by Ok.
Deleting:
1.
Click on the supervision icon to be configured,
6.
By pressing Delete, you can delete the lamp from the selected place,
5.
Confirm the entry by Ok. To exit the menu, press the Cancel button.
Displaying the supervision icons

When this dialog box is closed, the main screen displays the supervision icons in:
Green
for the icons which corrspond to hardware configured in the PBX.
Red
for the icons which correspond to hardware which is not configured

in the PBX.
Grey
for the icons used.
Remark: Hardware which is not configured in the PBX is represented by

field located in the main screen.
in the supervision icon
It is also displayed for a set which is located on a PBX node other than the attendant console.
The equipment of a PBX node different from that of the attendant console cannot be supervised.
3.6.3
Programmable keys
3.6.3.1
Presentation
You may access this by clicking the right hand mouse button in the programmable key display
field in the main screen. Select "configuration..." in the dialog box which opens.
Example:
3-13
Chapter
Customization
All of the following functions may be programmed in management. Only the "programmable
key" function is provided by the user who may define its content. Pressing this key will directly
activate the call without dialling.
Denomination:
3-14
Not Allocated
key left free.
Directory No. Supervision
directly activates the call ringer on the user set.
Abbreviated Number
number pre-programmed in the system.
Individual Routing
allows the attendant to route a (supervised) external call

without placing it in the queue.
Network/Network Transfer
allows you to establish a direct supervised trunk between

two external correspondants (supervised).
Trunk Group Supervision
supervises the occupation of a trunk group with a key.
Out of Service Trunk

Supervision
alerts the user to the malfunction of a trunk line.
Individual Hold
places an external correspondant on hold.
Customization
Transfer With Privilege
transfers an external outgoing trunk line to a user set if

the direct selection prefix is programmed in this key.
Call Presentation
this key offers the following options:

- Non DDI entities (bundle call all entities),
- Public entities (public DDI call all entities),
- Private entities (private DDI/internal call, all entities),
- Deb DDI entities (non answered DDI call all entities),
- Internal calls (private network),
- External calls (public network),
- VIP,
- VIP2,
- Callback (attendant),
- Transfer between attendants,
- Other (misc),
- General hold,
- Chained call,
- Charged release,
- Individual call.
It should be noted that names and functions are written in abbreviated form on the screen.
Position the cursor over the key for a few seconds to display a message on screen containing
the full description of this function.
Remark: You must configure the first programmable key as "misc" , default installation, which will
enable you to present all types of non programmed and other calls (wrong numbers, etc.).
Leds which give the status of these keys which are programmed in management in:
3.6.3.2
Green
off.
Red
on.
red or blue
flashing slowly (red) / quickly (blue).
Reserving a programmable key

To reserve a programmable key, proceed as follows:
3-15
Chapter
Customization
1.
Select the programmable key, a check box appears at the bottom of the box which enables
you to associate a call number.
2.
Enter the tel: associating it with a directory number,
3.
Confirm the entry by pressing Ok .

To exit the menu, press the Cancel button.
3.7
Directories
Selecting the Directories option gives access to the following sub-menu:
This menu enables the following operation to be carried out:

Call by name...
enables the default directory(ies) to be specified during call

by name operation.
Important: the Search configuration... and Directories configuration... options are reserved to the
installer.
3-16
Customization
Clicking Call by name... opens the following dialogue box:
This dialogue box allows the default directory(ies) to be selected in order to use them for the
call by name feature.
Selection is made by clicking the checkbox in front of the directory. By default, the system
directory is the only selected directory.
External directories can be added to the directory list.
Button functions:
OK
Validates the selection.
Cancel
Cancels the selection and closes the dialogue box.
3-17
Chapter
3-18
Customization
Chapter
4
4.1
Operating mode
General
This chapter concerns:
-
the operation of the attendant set using the Guide mode,
the general and main operation of the programming functions using the Service mode.
Remarks:
4.2
If the user does not carry out any operations over a certain period of time, the (Guide or
Service) dialog box closes.
If you have not saved any modifications you have made, when you close the box another
dialog box appears asking you to validate or cancel the modifications you have made.
Guide mode
There are two ways to access the Guide mode:
-
by selecting the Guide mode option in the menu bar of the extension menu.
by pressing F11 on the keyboard.
This mode is used to customize the Alcatel 4059 application and provides access to the
following dialog box:
To access a function in the menu:

-
double click on the selected function.
press Enter once the function has been selected.
Information relating to the function will be displayed in the right hand side of the window.
Definition:
4-1
Chapter
Operating mode
Guide
area displaying the status of the functions.
Auto answer
to authorize or prohibit the automatic answer

function.
Auto transfer
to authorize or prohibit the automatic transfer

function.
Auto record
to authorize or prohibit automatic call

recording.
Melody programming
to modify the selection of the tone and the

volume level.
Ringing type
to modify the timing of the ringing.
Language
to program the language of the

communication.
To close a session in Guide mode, click on Close or press "Escape" "Escape" on the
keyboard.
4.2.1
Guide
This window is displayed by default each time Guide mode is opened. It is used to check all
the modificatons made to the functions in Guide mode.
4.2.2
Auto answer
Double clicking on this function opens the following window:
4-2
Click to activate or deactivate the automatic answer.
Validate the change by pressing Apply .
Operating mode
This function is used to program the automatic or manual mode for distributing calls to the
attendant set.
4.2.3
Auto transfer
Double clicking on this function opens a window similar to that shown in 4.2.2 : Auto answer.
It allows activation or deactivation of the automatic forwarding feature (if it is activated, routing
is automatically performed after dialling without pressing
on the keyboard).
Validate the change by pressing Apply .
4.2.4
Auto record
Double clicking on this function opens a window similar to that shown in 4.2.2 : Auto answer.
It allows activation or deactivation of the automatic call recording feature (if it is activated, any
set up call (internal or external) is automatically recorded on the recorder connected to the
console).
Validate the change by pressing "Apply".
4.2.5
Melody programming
select the melody from the predefined list.
validate the selection with the Apply button.
To check the selected tone, press Test . The test is stopped when:
-
another melody is selected.
a new function is selected.
4-3
Chapter
Operating mode
when Guide mode is closed.
The volume may also be adjusted.
4.2.6
Ringing type
Double clicking on this function opens a window which allows you to select the type of ringing
from a predefined list:
-
No ring. :
no ring is activated when the call is presented.
Normal:
selects the ringer which is activated when a call arrives.
Delayed:
selects the ringer which is only activated when a call arrives

after a time delayed (programmed in the system).
With Beep:
sends out a beep before activating the ringer when a call

arrives.
Validate the selection with the Apply button.
4.2.7
Language
Double clicking on this function opens a window which enables you to select the language used
to display the information on screen from a predefined list.
Click on the chosen language and the change will be validated when the Guide mode session
is closed.
4.3
Service mode
There are two ways to access the Service mode:
-
by selecting the Guide mode option in the menu bar of the extension menu.
by pressing F10 on the keyboard.
This mode is used to customize the Alcatel 4059 application and provides access to the
following dialog box:
4-4
Operating mode
To access a function in the menu:

-
double click on the selected function.
press Enter once the function has been selected.
The function will be displayed in the right hand part of the window.
Remark: Use the cursors placed around the menu to scroll through all the functions in Service mode.
Warning: The authorization to access these functions depends on the rights attributed to the
attendant set by the system administrator. The functions which may not be accessed by the
attendant are indicated by the
symbol.
For certain functions, the modifications may only be validated by entering the attendant code.
The
icon indicates the functions which need the attendant code. A dialog box opens for
the attendant code to be entered:
Definition:
Counter
display and reset the counters of a set in

the installation.
Financial report
print the metering financial report for a

period between two dates.
4-5
Chapter
4.3.1
Operating mode
Monitoring option
define the call monitoring filtering criteria.
Tax threshold
enter a new tax threshold beyond which

filtering will be applied.
Duration threshold
enter a new duration threshold beyond

which filtering will be applied.
Monitoring user list
add or remove sets from the list of filtered

users.
Traffic state
activate or deactivate the traffic function.
Traffic threshold
enter a new traffic threshold for group calls.
Group status
modify the status of the attendant group.
Entities status
modify the status of the entities monitored

by the group.
System
modify the system date and time.
Subscriber services
program certain operations on a set in the

installation.
Dect
display information relating to the PARI and

the DECT mobile handsets.
Whom
enter a DECT mobile handset identification

number (IPUI-N).
PARI
display the identification number of the

PABX from which the DECT mobile handset
must communicate.
DECT installation
search for a DECT user and install it in the

PABX.
Registration
manage the recording from a DECT mobile

handset to make it operational in the PABX.
Deregistration
unassign a DECT mobile handset.
Dect user modification
modify the characteristics of a DECT mobile

handset.
Expired DECT visitors
list incoming sets which have expired.
Bundle
reserve bundles.
Out of service trunk(s)
supervision of trunk lines which are out of

service.
Counter
Double clicking on this function opens the following window which is used to search for a
subscriber:
4-6
Operating mode
1.
Select the type of search.
2.
Enter the information relating to the type of search.
3.
Confirm the selection with the Search button.
4.
Display the search. Select the required subscriber.
5.
Then press Select .
A dialog box containing information relating to the subscriber opens and is used to display calls
for billing purposes.
Buttons:
4.3.2
Reset
resets all the counters.
Back
returns to the previous screen for a new subscriber search.
Financial report
Double clicking on this function opens the window in which you will enter the start and finish
dates.
Press Print to print the report.
4.3.3
Monitoring option
Double clicking on this function opens the window in which the attendant will create the filters.
Select from the list:
4-7
Chapter
Operating mode
No users
no monitoring,
All users
filters all the users in the list,
Users in the list
filters all the installations users.
Then select from a second list:

-
Duration
defines a duration threshold,
Cost
defines a cost threshold,
By cost and duration
cost and duration thresholds,
All calls
monitoring of all users.
Validate the options selected with the Apply button.
4.3.4
Tax threshold
Double clicking on this function opens a window which is used to enter a new charging
threshold.
Validate the modification with the Apply button.
Warning: You must first check in the Monitoring option dialog box that the Cost or By cost and
duration filter type is selected. If not, the editing box is greyed out and this will be indicated to
the attendant.
4.3.5
Duration threshold
Double clicking on this function opens a windw which is used to enter a new duration threshold.
Validate the modification with the Apply button.
Warning: You must first check in the Monitoring option dialog box that the Cost or By cost and
duration filter type is selected. If not, the editing box is greyed out and this will be indicated to
the attendant.
4.3.6
Traffic state
Double clicking on this function opens a window which is used to acivate or deactivate the
group call overflow function.
Press the Apply button to validate the modification.
4.3.7
Traffic threshold
Double clicking on this function opens a window which is used to modify the group call traffic
threshold.
4-8
Operating mode
4.3.8
Monitoring users
Double clicking on this function opens a window which is used to display the filtering list.
Buttons:
Add
to add a new subscriber.
Delete
to delete a subscriber who was previously selected in the list.
After pressing the Add key, you access a window whose principle is identical to the one in
4.3.1 : Counter with the subscriber search.
Buttons:
4.3.9
Select
used to add the subscriber to the filtering list.
Cancel
used to cancel the search and return to the filtering list.
Group status
Double clicking on this function opens the window in which the attendant may modify the group
status as:
-
Night
Day
Forward1
Forward2

Remarks:
4.3.10
It is important to note that the window includes 4 separate services which may require the
attendant code or may be restricted separately.
If the relevant service requires the code, and the code has not been entered since Service
mode was opened, a dialog box will open and request the entry of the attendant code when
you press the Apply button to enter the selected mode.
Entities status
Double clicking on this function displays the window in which the attendant may view the current
list of entities. To change the staus of an entity, the user must press the appropriate button:
-
Night
Day
4-9
Chapter
Operating mode
Forward1
Forward2
Normal: same status as the attendant group.
Remarks:
4.3.11
It is important to note that the window includes 4 separate services which may require the
attendant code or may be restricted separately.
If the relevant service requires the code, and the code has not been entered since Service
mode was opened, a dialog box will open and request the entry of the attendant code when
you press the Apply button to enter the selected mode.
System
Double clicking on this function opens the window in which the attendant enters the new date
and/or time.
Press the Apply button to validate the modifications.
4.3.12
Subscriber Services
4-10
1.
2.
3.
Confirm the selection with the Search button.
4.
5.
Then press Select .
Operating mode
You then access a sub-menu displayed by the following window:
The Name-Firstname-Number of the selected subscriber is displayed in the top right.

Several services may be accessed in this window.
The following may be used to open a service:
-
the arrow keys on the keyboard to move from one to another then the Enter key.
or click directly on the service to open it.
It is important to note that any modifications made to the service only take effect when the
attendant selects a new service or presses the Apply .
Buttons:
Apply
to save the modifications.
Search
to search for a new subscriber and return to the main screen.
Definitions:
Info
contains subscriber information.
DND
Do Not Disturb programming on the subscriber set.
Password
reset the personal code.
Forward
programming of the forwarding of calls from the subscriber to another

set.
Description:
4-11
Chapter
Operating mode
Info
this window displays a certain number of parameters relating to the

subscriber, such as, the user taxing center,the operating categories,
metering, etc.
DND
the user activates the Do Not Disturb function in the box reserved for
this purpose on the subscriber set.
Password
the user resets the set code in the box reserved for this purpose. If
the user does not have the code, the editing box will be greyed out.
Forward
The user selects the type of forward from a list:

- no forward active ,
- immediate unconditional forward ,
- forward on busy ,
- forward on no answer,
- Div. on busy and no reply.
then enter the number of the destination set to which the subscriber
set is forwarded. The "Reset" button appears.
To remove a forward, select no forward active from the list or press
"Reset" .
Remarks:
4.3.13
The following windows Forward main lines and Forward secondary lines only appear if
the selected set is a multiline set.
The functionalities are the same as in the General forward service above.
In the case of a multiline set, the attendant may program the forwarding of:
all lines.
main lines.
secondary lines.
main and secondary lines.
It is important to note that when a user wants to program a general forward , a dialog box
opens requesting the confirmation of the cancellation of the forwards of other lines, if they
are already programmed and vice versa.
DECT
Double clicking on this function opens a window which is used to display a range of information
relating to the PARI and the Dect mobile handsets.
4.3.14
Whom
Double clicking on this function opens the window in which the attendant may enter the
identification number (IPUI-N) of the DECT mobile handset.
4.3.15
Pari
Double clicking on this function opens a window in which the identification number of the PABX
from which the DECT mobile handset must communicate is displayed.
4-12
Operating mode
4.3.16
DECT installation
4.3.17
1.
2.
3.
Confirm the selection using the Search button.
4.
Display the search with the Install command. Select the subscriber.
5.
Then press Install .
Registration
Double clicking on this function opens the window which is used to manage, according to
its usage, the recording of a DECT mobile handset to make it operational in the PABX. The
attendant may modify the status by:
Permanent
used to allocate the internalmobile handset of an

user.
Internal visitor
used to allocate a mobile handset for use by a

visitor.
External visitor
used to recognize an external users mobile

handset.
Press the Regist button to validate. A dialog box opens (similar to the one in 4.3.16 : DECT
installation ) where a set may be allocated to this modification:
1.
4-13
Chapter
Operating mode
2.
3.
4.
5.
Then press Regist to record the set.
The Back button is used to search for a new subscriber and return to the main screen.
4.3.18
Deregistration
Double clicking on this function opens the following window which is used to unassign a DECT
mobile handset:
4.3.19
1.
2.
3.
4.
5.
Then press Dereg .
DECT user modification

Double clicking on this function opens the window which is used to modify the characteristics
of a DECT mobile handset.
The procedure is identical to the one described earlier in 4.3.18 : Deregistration relating to
actions
4-14
to
Operating mode
For the action at
, press the Modify key.
You then access the following window which displays the characteristics of the set:
To carry out any modifications, use the mouse to select the parameter to be modified and
change its value.
Buttons:
4.3.20
Apply
to save the modifications.
Back
to search for a new subscriber and return to the main screen.
Expired DECT visitors

Double clicking on this function opens the window which is used to list the sets which have
reached their expiry date and to unassign a DECT mobile handset.
Buttons:
4.3.21
Expiry
used to list mobile handsets which have reached their expiry

date.
Dereg
used to unassign a mobile handset.
Bundle
Double clicking on this function opens the following window and displays the bundle
parameters:
4-15
Chapter
Operating mode
In order to manage the bundles which have been declared "only for attendants if wanted",
the user must first close the window above then open a new window using the Trunk
programmable key. This offers the following 3 services:
-
Bundle reservation
This window displays all the bundles. Each bundle in the list is described by:
a reservation indicator (an icon if reserved, white if not),
the name of the bundle,
an automatic reservation indicator (yes if the bundle may be auto-reserved, white if

not).
When the user selects a bundle, the name of the button changes according to the
reservation status of the bundle:
If the name of the button is Free , the trunk group selected is "reserved".
If the name of the button is Reserve , the trunk group selected is "free".
In order to release or reserve a bundle, the attendant must select the bundle and press
the Free or Reserve button. The change is made automatically.
-
Bundle auto reservation

This window is used to activate or deactivate the automatic reservation. If activated, the
attendant reserves all the bundles in the installation which are declared as being able to
be reserved automatically.
Direct outward dialling

This window is used to authorize or prohibit access to the public network for all the sets in
the installation.
4-16
Operating mode
4.3.22
Out of service trunk(s)

Double clicking on this function opens a window which is only used to display the trunk lines
which have been placed out of service.
The user may also open this window using a programmable key if the key has been
programmed on management and if all the trunk lines are out of service.
4-17
Chapter
4-18
Operating mode
Chapter
5
5.1
Supervision and functional

icons
General
This chapter details all the icons that may be displayed when the 4059 application is active.
There are two types of icons:
-
supervision icons specify the status of the sets, trunks and trunk groups. They are
displayed on the main screen in a specific window,
the operation icons inform the attendant about the console status. They are displayed in
the status bar.
For each icon, the possible function and status are given. The status is identified with a colour
code.
5.2
Supervision icons
5.2.1
Analogue sets
Set free (green in color).
Set out of service (red in colour).
Set inaccessible (yellow in colour).
Set in "Do not disturb" mode (grey in color).
Set busy with an internal call.
Set busy with an external call.
5-1
Chapter
Set off-hook.
Set in "absent" mode (absence message recorded).
5.2.2
Dedicated digital sets
Set free (green in color).
Set out of service (red in color).

Set is inaccessible (yellow in color).
Set in Do not disturb mode (grey in color).
Set busy with an internal call.
Set busy with an external call.
Set busy without conversation (yellow in color)

Set in "absent" mode (absence message recorded)
5.2.3
Attendant set
Attendant set is free (green in color).
Attendant set out of service (red in color).
Attendant set busy.
5-2
Attendant set not connected.
Attendant absent.
5.2.4
Fax
Available (green in color).
Busy (yellow in color).
Out of service (red in color).
5.2.5
Hunting group
Hunting group free (green in color).
Hunting group busy (yellow in color).
Hunting group partially busy (green at the front and yellow at the back).
5.2.6
Trunk lines
Trunk line free (green in color).
Trunk line busy (yellow in color).
Trunk line out of service Hardware or Software (red in color).
5.2.7
Trunk line group
Group of lines free (green in color).
Group of lines completely busy (yellow in color)

5-3
Chapter
Group of lines partially busy (half yellow and half green in color).
Group of lines out of service Hardware or Software (red in color).
5.3
Operation icons
5.3.1
Presentation
A field of icons is displayed in the main window, to show the current operating mode of the
attendant set.
Example:
5.3.2
Description
Switched on (colored).
Switched off (greyed out).
Day service.
Night service.
Call forwarding 1
Call forwarding 2
Supervision icons activated (colored).
5-4
Supervision icons deactivated (greyed out).
Hands free mode activated (colored).
Hands free mode deactivated (greyed out).
Loudspeaker activated (colored).
Loudspeaker deactivated (greyed out).
Mute activated - microphone deactivated (colored).
Mute deactivated - microphone activated (greyed out).
Automatic answer activated (colored).
Automatic answer deactivated (greyed out).
Automatic transfer activated (colored).
Automatic transfer deactivated (greyed out).
Loudspeaker volume.
The attendant is absent (colored).
Overdialling activated (colored).
Overdialling deactivated (greyed out).
5-5
Chapter
5-6
Chapter
6
6.1
Telephone features
Implementation
When the console is powered up, it initializes and goes to the "Unplugged " position. It is
icon (displayed in the status bar).
indicated on the screen by the greyed
To become operational, the console must be switched to the "Plugged in" position. To do this,
click the "Sign on" option in the "Operator" menu. Once this operation is performed, the
console status changes and the
6.2
icon is colored.
Calling a free internal user

Remark: when a free internal user is called, if the sets directory number or his/her name is recognized
by the system, the set called is "reserved" by the attendant.
The set does not ring until the attendant presses
on the keyboard.
Note: a LED is associated with each keyboard key dedicated to call processing. The LED being lit informs
the attendant that the corresponding key is available for any operation.
This feature, which is characteristic of the attendant set, ensures that the attendant can always
reach his correspondent.
6.2.1
If the set goes off-hook, the attendant hears the music on-hold which indicates that the set
is "reserved" and that he will not be allowed to make any outgoing calls.
If the set is off-hooked but not yet in conversation, the

switches the conversation.
If the set is in conversation, the call will be a call on a busy set.
key on the attendant console
The call is not forwarded

Example: From the screen type 1
6-1
Chapter
6.2.1.1
Telephone features
Dialling
Dial the directory number of the destination set using the numerical keypad. The field containing
the icons which display the status of the attendant console in
where the number dialled is displayed.
As soon as this number has been accepted, the call handling field
about the user.
is given over to the field
provides information
Example:
Note: The black text indicates that this field is active. If it is inactive, the text will be greyed out.
6-2
Telephone features
Field
is used to supervise the status of the different icons of the supervised sets.
After numbering operations, the keyboard keys provide the attendant with several call
processing features.
Description:
makes the called party set ring.

releases the communication.
- The function keys in
provide the attendant with additional functions.
Description:
Call Back
used to send a callback request to the destination set.
Text Mail
used to leave a mini-message on the destination set.
Remark: Depending on the set configuration, you may have access to additional function keys, such
as:
6.2.1.2
associate: call the associated set,
dect: call the dect set associated with the set,
mute: call the secretary,
mevo: call the sets voice mail,
paging: launch the pager search associated with the set.
Call
Press the
In the call field
key to make the destination set ring.

2
, the ringing status replaces the on-hook status.
The attendant is able to release the current call before the destination set is taken off-hook by
using the
6.2.1.3
key.
Called party answers

The conversation will be established when the called set is taken off-hook.
In the call field
, the conversation status replaces the ringing status.
6-3
Chapter
Telephone features
Possibilities which follow:
to put the correspondent on hold.

to release the communication.
6.2.1.4
Function keys
During conversation, new function keys are displayed in
4 .
They provide additional features for handling calls.

A more detailed description is provided in chapter Additional features .
6.2.1.5
Place on hold
With the
key.
The correspondent who has been placed on hold in 5 hears either the please wait music or
the please wait tone and the normal wait counter is increased.
6.2.1.6
End of timer
If the attendant does not take the call quickly enough, it will return as a call back when the timer
comes to an end. Display it again in
A ringer is activated to indicate this change and a red led appears on the associated set.
The normal wait becomes urgent . In the calls on hold field, the value of the Urgent counter
is incremented.
6.2.1.7
Re-seizing a call
If no other call has been made to the attendant set, press
has been put on hold.
6.2.1.8
to take the call which
Release
Press the
6-4
or
key to end the connection and return to the idle status.
Telephone features
6.2.2
Call by programmed key

When a key is programmed with a users directory number (see chapter Customization -
Programmable keys ) on the programmable keys), pressing this key directly launches 2 on
the screen display concerning the user information. The procedure which follows identical to
that for a simple call.
6.2.3
Mini-messaging to free set

This option is only available on digital sets which are equipped with an alphanumeric screen.
When the set does not answer, the attendant may leave a message using the Text Mail
function key in
Pressing this key opens the Send a mini-message dialog box.

Remark: this dialog box is also used for receiving messages sent to the attendant set.
Sending a message
The attendant first selects the type of message:
Type
two choices:
- System messages which have been predefined by the
system manager.
- Attendant messages which have been created by the
attendant from the option and attendant mini-messages...
menu.
Message
you have just selected the message you want to send. If the
message is if system type, you may find predefined messages
which the attendant must complete.
Example: E.g.: Please, call:...
Receive status
after validation, read here to see if the message has been sent
or not.
The attendant composes the message and validates by Send .
6.2.4
The set is forwarded to another set

The 3000 set is forwarded directly to the 3001 .
The operator dials 3000 .
As soon as the number which has been dialled has been accepted, the call handling field
supplies information about the user.
In the example:
6-5
Chapter
Telephone features
Firstly, the destination set of the forward and its entity are displayed.
Then the set which has forwarded its calls and its telephone No. are displayed.
Then the status of the set and finally the No. and the service class of the forward destination
set are displayed.
From this screen the procedure is identical to that described for calling a free station. The
key is used to ring the forward destination set.
The function keys at the bottom of the screen are used to:
6.2.5
Back
enables the attendant to override the forward and call the initial set,
in the example, set 3000 .
Call Back
activate a call back request.
Text Mail
leave a message on the forwarded set.
Forwarding on no reply
Set 3000 is forwarded on no reply to set 3001 .
The attendant dials 3000 then makes the set ring using the
key.
As soon as the number which has been dialled has been accepted, the call handling field
provides information about the user.
In the example:
6-6
Telephone features
The attendant sees that user 3000 is free and that he has been forwarded on no reply to user
3001 .
Call Back
Forward
is used to select the forwarding destination.
Text Mail
leave a message on the forwarded set.
The forwarding destination is selected by pressing the FRWD key. The attendant can then
decide whether to ring the forwarding destination or not, or to use the "Backward" or "Text
mail" function keys
6.3
Calling an internal user who is not free
6.3.1
The set is busy

Remark: A multiline set which has a remaining free resource is considered by the attendant to be a
free set.
6.3.1.1
The set is multiline

As soon as the dialling has been accepted, the call handling field
the user.
provides information on
In the example:
6-7
Chapter
Telephone features
As the destination set is considered to be free, the attendant may use:
to make the set ring.

The procedure to be followed after this screen is the same as the procedure described for
calling a free set.
6.3.1.2
The set is monoline or analog

the user.
In the example:
6-8
Intrude
intrude in the conversation (displayed only if this feature is authorized

by the system administrator on the set in question).
Call Back
Telephone features
Display Mail
directly display the message on the user sets screen.
Text Mail
leave a text message. leave a text message.
The attendant may also use the
6.3.2
key to release the communication.
The set is inaccessible

the user.
Example:
6.3.3
The set is out of service

the user.
Example:
6-9
Chapter
6.3.4
Telephone features
Diallling the wrong number

the user.
Example:
6.3.5
Unauthorized dialling
the user.
Example:
6.3.6
Mini-messaging on a busy set

If the set has an alphanumeric screen, the attendant may send a message directly to his screen.
The Display Mail function key opens the following dialog box:
6-10
Telephone features
The attendant enters the message to be sent (see 6.2.3 : Mini-messaging to free set ). Validate
it using the Send key.
The message is displayed on the sets screen.
6.4
Simple external call (by prefix or access code)

After entering the bundle seize prefix, the attendant may view the name of the bundle in the
call handling field
6.4.1
Dialling
The operator dials the directory number of the external correspondent. E.g.: 0198473000
6.4.2
Tone pick-up
key.
With
After the first figure, the attendant may return to the external tone and may start dialling again
on the same trunk line.
6.4.3
The length of the number is known

When the length of the number is known, the conversation begins after the last number has
been dialled.
6.4.4
The length of the number varies

With
Del
key.
6-11
Chapter
Telephone features
If the numbering format is unknown, the attendant must use this key to confirm that the
numbering entered has terminated and to allow the switchover to conversation with the
external correspondent (otherwise, the switch takes place after a time-out).
6.4.5
Correspondant replies
After the
key is pressed, the call handling field in
party answers:
returns when the external called
Example:
Name of the bundle
Trunkgrp2
Status
Conversation
Type of current call
External call direct
Possibilities:
to put the correspondent on hold.

6.4.6
Call on hold
puts the external correspondent on hold and increases the counter values.
6.4.7
End of timer
If the attendant does not take the call quickly enough, it will call back after the timer has run out.
The normal wait becomes "urgent" .
6-12
Telephone features
In the calls on hold field, the counter value Urgent is incremented.
6.4.8
Call pick-up
With
key.
Using this key, the attendant may take the call which has previously been put on hold.
The conversation is re-established.
6.5
Call by name
This telephone feature allows you to call a user without dialling his directory number on the
keyboard.
A search to find the user is performed according to certain criteria in one or more of the following
directories:
-
personal,
System,
LDAP (only available if access to this directory has been set up),
ODBC (only available if access to this directory has been set up),
External 4755 (This directory is only available if the PC Client software is also installed on
the PC).
The Personal directory is the internal directory from the Store and redial directory window.
The System directory is the OmniPCX 4400 internal directory.
The other directories when they are available come from external sources (e.g.: the external
4755 directory is on a SUN workstation equipped with the 4755 software).
6.5.1
Activation
There are two ways for the attendant to launch a subscriber search:
1.
by directly pressing one of the alphabetical keyboard keys (G for example). The following
dialogue box opens:
Example:
6-13
Chapter
Telephone features
Enter the subscriber name. As soon as a given number of letters is entered, an automatic
search for the name is launched in the directories selected by default in management (in
the option, directory then Call by name menus). Otherwise, press the Search button.
2.
by selecting a specific directory in the Directory menu. The proposed directories are:
Personal directory, System, Alcatel 4755 (if any), ODBC and/or LDAP directories (if
they have been configured).
Selecting one of these directories (e.g.: system directory) opens the following dialogue
box:
Example:
Enter the complete name and, if necessary, the first name of the searched subscriber.
Use the S2 or S4 keyboard keys (or the corresponding buttons in the dialogue box) to
respectively launch a search by name or by name and first name.
In the case of a search by initials, enter the first letter of the name then the first letter of
the first name. Use the S3 keyboard key (or the corresponding button in the dialogue box)
to launch the search.
To move from one field to another, use the "tab" key on the keyboard or the mouse.
Note: the principle is the same for the other directories. The only difference is the buttons used to launch
the subscriber search (Prefix (S2) and Word (S3)).
6.5.2
Search result
Once the is subscriber search is launched, the following dialogue box opens:
Example:
6-14
Telephone features
This dialogue box is the multi-directories search result. In the case of a search in a specific
directory, the dialogue box opened has a different display as the one shown in 1 . However,
the subscriber selection principle remains the same as described below.
To select a subscriber, use the "" keys on the keyboard or press the two digits corresponding
to the keypad help.
Once the subscriber is selected, the attendant can:
-
either launch the call. In this case, press the

button or "Enter" on the keyboard. The
process after launching the call is the same as for an outgoing call after dialling.
or access to the additional information about the subscriber if the Details button is
available (in
2 ). It only concerns the subscribers in the LDAP or ODBC directories.
Pressing this button or pressing the

following window:
key (right arrow) on the keyboard opens the
Example:
6-15
Chapter
Telephone features
Important: this window does not open if the Alcatel 4760 application is available on the PC and if the
site manager has programmed the 4760 application to be used for viewing the additional information
for the called party directory.
From this window, the attendant can:
launch the call. In this case, click the icon directory number then press the
button or "Enter" on the keyboard. The process after launching the call is the same
as for an outgoing call after dialling.
send an Email if the corresponding icon is available. In this case, click the Email icon
then the
button. This action opens the voice mail on the available PC.
To exit this window without performing any action, click the
button.
From the Directory request window, the attendant can also:

-
point the mouse cursor on an icon to be informed of its function.
click on one of the title bar labels, so that the subscribers are sorted:
in alphabetical order (Index column),
by directory type (Index column),
by directory number type (Phone number column).
close the window using the
button.
6.6
Answering an internal call
6.6.1
The call is not a group call

When a call is made to the attendant set it is indicated in the following way:
6-16
Telephone features
a ring on the attendant console,
the leds of the
the value of the waiting counter is incremented.
and/or
The call handling field in

By pressing the
6.6.2
line seizure keys are lit,
provides information on the current call.
key, the attendant enters into conversation with his correspondent.
The call is a group call

This is indicated in the same way as previously described but with an extra
6.6.3
The
key allows you to reply to all calls which are group calls.
The
key allows you to reply to:
a group call if it is the only one,
all other calls depending on their priorities.
key available.
Call on hold
puts the external caller on hold and increases the counter values.
Possible development:
If the attendant does not pick up the call on hold using the
status once the timer expires.
The attendant may release the call at any time using the
6.6.4
key, it will be given "urgent"
key.
The attendant does not reply immediately

If the attendant does not reply to the call immediately and waits, the call will be given the urgent
status.
A call from the attendant set is indicated by:
-
the led of the
line seizure key is lit,
6-17
Chapter
Telephone features
the value on the Avr counter which is increased.
The call processing field in
gives information about the current call.
If the attendant does not reply to the call immediately and waits, the call will be put on urgent
hold which will be indicated as follows:
-
the leds of the
the value on the urgent wait counter is increased.
and/or
If the attendant still does not answer, she is "absent".

On the status bar in
, the
icon is replaced by the
icon.
To return to Plugged in position, click the Sign on option in the Operator menu. Once
this operation is performed, the
icon is replaced by the
6.7
Answering an external call
6.7.1
Call from the attendant set
icon.
A call from the attendant console is signalled by:

-
the leds of the
the counter value which is incremented.
and/or
The call processing field in
gives information about the current call.
If the attendant does not answer the call, then the procedure which follows is the same as for
an internal call (see 6.6.4 : The attendant does not reply immediately ).
6.7.2
Answering the call

key or by pressing "Enter" on the keypad, the attendant
By clicking with the mouse on the
will enter conversation with the correspondent.
6-18
Telephone features
6.7.3
Call pick-up
places the external correspondent on hold and increments the counter values.
If the attendant does not pick up the call on hold using the
call once the timer has expired.
key, it becomes an "urgent"
used to release the communication.
6.7.4
Replying to a call back request

Call back requests sent to the attendant by internal users are subject to the managers
authorization.
When a request has been made, the Call Back key is validated.
Pressing this key in the call handling field
displays information about the user.
The attendant sends the call from the calling user by pressing the
At the bottom of the screen in
mesage.
key.
, the attendant may also use Text Mail to leave a text
Note: while the attendant does not have the user on line, the Call Back key remains displayed in
6.8
ROUTING A CALL TO A FREE SET

The attendant answers the call and enters into conversation with the correspondent who is
displayed in field
.
2 . He selects the desired internal user who is displayed in the field in
The attendant may proceed from this status to two types of routing.
6.8.1
Routing without presentation

When the attendant does not wait for the internal destination set to reply to the call and it is
immediately transferred (transfer on ringing) using the
key.
At the call processing field level, routing is displayed until the called party is answered.
6-19
Chapter
Telephone features
As long as the called set has not answered, the attendant can retrieve the routing by the
key.
The attendant exits the conversation and the attendant set returns to the idle state. Fields
and
6.8.2
are empty.
Routing with presentation

The attendant places the external correspondent on hold using the
key.
The attendant waits for the internal called party to answer before transferring the
communication using the
key.
The attendant exits the conversation and the attendant set returns to the idle state. Fields
and
6.8.3
are empty.
Routing on call back

If the internal calld party has not answered the call, the attendant may call the set back using
the Call Back function key.
The call from the external caller may be picked up using the
6.8.4
key.
Enquiry call to a free set

The enquiry call is activated from the conversation screen with the external correspondent.
6.8.4.1
Description
The attendant dials the directory number of the user he wishes to call.
The number is displayed in directory field
the called user and the field in
provides information on the first correspondent.
Example:
6-20
Telephone features
The first correspondent is in conversation with the attendant and the second is reserved.
to cancel the enquiry call.

to make the set ring.
to transfer the current call.
At the bottom of the screen in
6.8.4.2
, the attendant may use:
Call Back
activates a call back request.
Text Mail
to leave a text message.
Call
Press the
In the call field
greyed out.
In the call field
key to make the destination set ring.

2 , the connected status replaces the conversation status. The field is
, the ringing status replaces the on-hook status.
6-21
Chapter
Telephone features
to cancel the enquiry call and return to the first correspondent.

for the brokers call between correspondents.
6.8.4.3
Destination set replies

The conversation will be established once the destination station has gone on-hook.
In the call field
, the conversation status replaces the ringing status.
to cancel the enquiry call.

for the brokers call between correspondants.
6.8.5
Brokers call
By pressing the key once, the attendant is put in conversation with the first correspondent and
the second correspondent is put on hold (his field is greyed out).
By pressing the key a second time, the first correspondent is put on hold and reconnects
communication with the second corespondent.
Each time the key is pressed, the conversation switches between the first and the second
correspondent, automatically putting the other one on hold.
6.8.6
Transfer
By using the
-
6-22
key, the attendant:
takes the first correspondent off hold
Telephone features
6.8.7
puts the two correspondents in conversation
returns the attendant set to the idle status.
Intrusion
Remark: This functionality is only available if the system administrator has not protected the set in
question against intrusion.
The attendant dials the directory number of the destination set.
the user:
This user is busy with an internal call.

At the bottom of the screen, the
conversation.
Intrude function key authorizes the intrusion into a
After pressing the key, the attendant intrudes on the conversation.

The Intrude function key is displayed at the bottom of the screen. It allows the attendant
to reverse the intrusion function.
Remark: the
Intrude and
Intrude keys operate in bistable mode.
6-23
Chapter
6-24
Telephone features
Chapter
7
7.1
Additional features
General
During call processing, the attendant can use additional features such as:
Chained Call
chained release
Charged Call
charged withdrawal
Release Ctrl
controlled release
Forward Ope
attendant forwarding
DTMF
transmission Q23 DTMF dialling
Record
recording of the conversation
Switch Decima
transmission of decimal dialling
Pulse
transmission of a flashing pulse
Auto Forwd
cancellation of immediate forward

used to change page.
Remark: some of these keys operate in bistable mode. They can be distinguished by the presence
of the
symbol or the
symbol which indicates the activation status of the feature associated to
these keys.
7.2
Routing with chained release

Chained Call key.
The routing with chained release feature allows the attendant to route a call to a set without
having to follow its progress. This is due to the fact that the call is not released and returns to
the attendant set as a call back as soon as the internal set goes on-hook.
It may also route the same call to several sets in succession.
7.3
Routing with charged release

Charged Call key.
After the transfer of an outgoing external call to an internal user, the charged release feature
returns the external communication to the attendant set when the internal set goes on-hook.
When the attendant set replies to the call, its number is displayed along with the number of
charges in effect for the communication.
7-1
Chapter
7.4
Additional features
Routing in controlled release

Release Ctrl key.
During the routing of an external call to a busy internal set, the attendant may put the call on
hold using the controlled release feature.
When the internal user goes on-hook, the set does not ring, but the communication calls back
the attendant set. The call can also be re-routed to an internal user.
7.5
Attendant forwarding
Forward Ope key.
The attendant may forward an internal or external call to another available attendant.
7.6
Transmission of a no. using voice frequency dialling

DTMF key.
This key allows you to use voice frequency dialling to retransmit a number on the line to a
correspondent.
7.7
Recording the conversations

Record key.
This key allows the conversation of each call to be recorded when the attendant console is not
in the Automatic record mode (see chapter Operating mode - Auto record).
7.8
Transmission of pulse dialling

Switch Decima key.
This key allows you to use decimal pulses to retransmit a number on the line to a correspondent.
7.9
Transmission of a flashing pulse

Pulse key.
This key allows you to transmit a flashing pulse on the line to activate the MF receiver and to
indicate to the correspondent that voice frequency dialling will follow.
7-2
Additional features
7.10
Temporary deletion of automatic transfer

Auto Forwd key.
This key allows automatic forwarding to be temporarily inactive in order to, for example, route
the call to a specific interlocutor when the attendant console is in Automatic forward mode
(see chapter Operating mode - Auto transfer).
7-3
Chapter
7-4
Additional features
Chapter
8
8.1
Configuring the external 4755 directory

During start up, the 4059 automatically detects whether the Client PC is installed on the PC.
If it is, a dialog box opens automatically and asks the attendant to enter his account name and
password for the connection to the 4755 server.
The attendant must enter the information in these fields and confirm by pressing "OK" . The
external 4755 directory opens automatically.
To return to the 4059 , window, press F9 in the external 4755 directory window.
8.2
Searching in the external 4755 directory

There are 3 different ways to carry out a search in the external 4755 directory:
1.
Pressing F9 in the 4059 window,
2.
Using the 4059 "Directories" menu and selecting the external 4755 directory (see chapter
Customization - Directories ).
3.
Selecting the external 4755 directory as the default directory in the Extension menu
(see chapter Customization - Extension menu ). The external directory will be used
automatically a call by name is made (see chapter Telephone features - Call by name).
For further information on the use of the external 4755 directory on the PC, consult the 4755
Manual - "Client PC administrative directory".
8-1
Chapter
8-2

Alcatel 4059 Attendant Console

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Alcatel OmniPCX 4400

Alcatel 4059 attendant console

Alcatel OmniPCX 4400

Alcatel 4059 attendant console

Session opening procedure

Reference to related modules .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..

Basic screen type 1

Title and menu bars .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 2

Information display field . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 3

Call handling field .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 6

User entry field . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 9

Date and time . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 9

The Alcatel keyboard .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2.10

Basic Screen Type 2

3BA19877ENAA - Ed. 03 - January 2002 - Alcatel 4059 attendant console

Alcatel 4059 attendant console

Background color . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.10

Attendant mini-message . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.11

Supervision icon field . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.11

Programmable keys .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.13

3BA19877ENAA - Ed. 03 - January 2002 - Alcatel 4059 attendant console

Alcatel 4059 attendant console

Subscriber Services . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.10

DECT installation . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.13

DECT user modification .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.14

Expired DECT visitors .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.15

Out of service trunk(s) .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.17

3BA19877ENAA - Ed. 03 - January 2002 - Alcatel 4059 attendant console

Alcatel 4059 attendant console

Dedicated digital sets . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 2

Trunk line group . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3

Calling a free internal user

The call is not forwarded .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 1

Call by programmed key . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 5

Mini-messaging to free set .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 5

The set is forwarded to another set . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 5

Calling an internal user who is not free .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..

The set is busy . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 7

The set is inaccessible . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 9

The set is out of service .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 9

Diallling the wrong number . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.10

Unauthorized dialling . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.10

Mini-messaging on a busy set . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.10

3BA19877ENAA - Ed. 03 - January 2002 - Alcatel 4059 attendant console

Alcatel 4059 attendant console

Simple external call (by prefix or access code)

Tone pick-up .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11

The length of the number is known . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11

The length of the number varies .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11

Correspondant replies .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.12

Call on hold .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.12

End of timer . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.12

Call pick-up .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.13

Search result . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.14

Answering an internal call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..

The call is not a group call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.16

The call is a group call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.17

Call on hold .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.17

The attendant does not reply immediately . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.17

Answering an external call

Call from the attendant set .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.18

Answering the call .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.18

Call pick-up .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.19