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Shabbir Kanchwala

Sharjah, UAE
Nationality: Australian
+971 50 941 5251

shabbir.kanchwala@gmail.com
Career Objective:
To use my skills, experience and adaptability to obtain a systems administration, engineering, programming position where I am constantly
challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt
to new situations, configurations and technologies.

Profile Summary
System Analysis Professional / Trainer & System Officer / Marketing Team Leader / Customer Services Team Leader

Examining existing IT systems and business models


Analysing systems requirements

Undertaking product development

Implementing, configuring and testing feasible solutions

Communication with clients

Qualifications

Master of Information Systems Griffith University, Brisbane, Australia


Bachelor of Commerce Mumbai University, India

Work Experiences
Credit Union Australia (CUA Health)
System & Project Analyst / Trainer & System Officer Dec 2011 May 2014

A vital member of the team in a large-scale project in health sector.

Responsible for tests, updates, maintenance and upgrades of the HAMBS system and related reports
Database management
Reconciliation to auditors and preparation of tax returns on the system
Training and introduction of the health system to new comers
Communication with external clients
Performance reviews and appraisals support of the team staff to management
Planning, prioritizing and managing workload ensuring data accuracy and integrity
Feedback on the new versions of system, for improvements
Exceptions management
Appointed as super user trainer for the banking system

Credit Union Australia (CUA Health)


Marketing Team Leader - Nov 2010 Dec 2011

Managed traditional and digital marketing channels and campaigns with Business development functions

Analysis and of data-sets such as: customer behaviour, web analytics, online marketing, direct marketing and market research

Responsible for development of content required for marketing campaigns and collaboration with other team members to execute
production

Management of reward cards and corporate clients

Played vital role events organization

Correspond with external and internal clients via email, phones and visits

Ensures that the customer trends and analytics are linked to marketing programs

Develop and maintain strong relationships with key business stakeholders

Australian Taxation office


APS Officer May 2009 Nov 2010

Review of the fraud tax application corporate, partnership and individuals


Analysis of issues to determine nature, scope, and direction of investigation required

Managed the accounts/cases of large Australian clients


Assisted in company accounting reconciliations
Processing Companies Amendment and Consolidations

Medibank Private Australia


Customer Services Team Leader May 2006 Jan 2009

Administration work including dealings with federal government and members to statutory rebates

Responsible for all aspects of service provision, policy and procedures

Spending time anticipating potential problems and then developing plans to prevent them from occurring

Managed customer expectations and retention through customer complaints data to identify the root cause of problems until resolution

Created friendly atmosphere in the department

Monitored team performance and effectiveness

Involved in interviewing, hiring, and training new employees

Built customer relationships and loyalty

Periodic performance reporting for senior management

Areas of Expertise

Excellent customer relationship management

Able to adapt tone, language and style for different customers and situations

Able to handle complaints, aggressive customers and difficult situations

Ability to lead, influence and motivate

Ability to lead, influence and motivate

Well versed with systems and good analytical skills

Hobbies
Reading, music, travelling, internet.

Professional Awards:

Medibank Peer Award, September 2006

Medibank Marketing Award, January 2007

Medibank Marketing Award, September 2007

Medibank Marketing Award, October 2007

Medibank Marketing Award, End Of year Award 2007

CUA Outstanding Performer of the year 2012

CUA best Trainer 2013

CUA best Trainer 2014

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