University of Management and Technology

Internship Report
At: Agility Logistics

Name: Talha Bin Arif

ID number: 114405-093
Program: BBA (H)
University: University of Management & Technology
Semester: 6th Semester
Submission Date:
Oct 09, 2014

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Acknowledgment:
Before all, I would like to dedicate the accomplishment of my internship at Agility Logistics
with fruitful outcomes to Allah Almighty for he bestowed me with strength of both my mind
and body to fulfill the purpose for which I was putting my efforts for. Also I would like to
thank my parents, especially my mother for resting her faith in me all the times as well as
being a sun in my life for I would be nothing without her.
Secondly, I would like to acknowledge the consideration of Agility officials and Colleagues
for providing me guidance, support and teachings, in both formal aspect as well as informal
aspect, to enhance my experience at the organization not only in technicalities of the focused
field but also sharing their professional learnings with me to groom a practical field savvy
personality which can differentiate between the opportunities and dead ends. Also warm
attitudes are worth salutation for not differentiating me as an outsider and being there at all
times.
Particularly, I would like to acknowledge the efforts of my mentors, Mr. Waqas, Mr.
Muneeb, Mr. Jamal, Mr. Rizwan, Mr. Bilal, Mr. Waqas Khawar, Mr. Junaid, Mr. Mubeen,
Ms. Mahek, Ms. Sadaf and Ms. Saira along with entire department teams for working
alongside as my mentors also guides for teaching me as well as testing my learned knowledge
for maximum retention time to time and making duration at Agility worth the efforts,
considering the fact that this being a complete new area of study for me.

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Table of Contents
Executive Summary: ............................................................................................................................... 5
Introduction of Report: ........................................................................................................................... 6
1.1 Purpose of Internship: ................................................................................................................... 7
1.2 Significance: ................................................................................................................................. 7
Introduction of the Organization:............................................................................................................ 8
2.1 Company Profile: .......................................................................................................................... 8
2.1.1 History: .................................................................................................................................. 8
2.1.2 Current Status: ....................................................................................................................... 8
Department:........................................................................................................................... 10

2.2

2.2.1

Operation department:................................................................................................... 10

2.2.2

Custom house Brokering:.............................................................................................. 11

2.2.3

Fleet Management: ........................................................................................................ 11

2.2.4 Sales and Customer service department:.............................................................................. 12

2.2.4

Business Development department: .............................................................................. 13

Hierarchy: ............................................................................................................................. 14

2.3

My learning: .......................................................................................................................................... 15
3.1 Learning from Internship: ........................................................................................................... 15
3.1.1 Operations department (Air/Sea Export): ............................................................................ 15
3.1.2 Operation Department (Air Import): .................................................................................... 16
3.1.3 Customhouse Brokerage: ..................................................................................................... 17
3.1.4 Sales and Customer service Department: ............................................................................. 18
3.1.5 Fleet management: ............................................................................................................... 19
3.1.6 Business Development: ........................................................................................................ 19
3.2 Skills acquired and Areas of improvement: ................................................................................ 21
3.2.1

Communication skills: .................................................................................................. 21

3.2.2

Prioritizing and Self-Management: ............................................................................... 21

3.2.3

Team Work: .................................................................................................................. 22

3.2.4

Multi-tasking: ................................................................................................................ 22

3.3 Recommendation: ....................................................................................................................... 23

3.4 Conclusion: ................................................................................................................................. 25
Reference: ............................................................................................................................................. 26

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Figure 1 Supply Chain vs Logistics ("Supply chain management and Logistics,") ................................. 6
Figure 2 Agility Infrastructure ................................................................................................................. 9
Figure 3 Agility hierarchy and information flow, Lahore branch .......................................................... 14
Figure 4 Logistics Key Functions (inbound & outbound) ...................................................................... 20

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Executive Summary:
Supply chain management (SCM) is a term emerged in recent years as collection and essence
of all business activities and plays role in competitive integration of all the key business
functions of marketing, production and logistics and those interactions taking place in legally
separate firms within the product flow channel. And the competitive edge of both cost
efficiency and high customer service is achieved through the collaboration and co-ordination
among the channels members carrying out key activities respectively.("Supply chain
management and Logistics,").
Agility logistics carry outs similar activities but at a more diverse as well as in a more
effective manner. Being hailed as a multi-national effectively and profitably carrying out
logistic and supply chain related activities all over the globe. To make all these service level
possible, Agility has itself divided itself into two basic line of business to achieve both the
quality of the services and acquire mutual profitability. Agility Global integrated logistics &
Agility Infrastructure.
During my time at Agility as an internee, I was placed in departments having part in the
logistics and supply chain solutions. Within the departments, I was not only familiarized with
the technicalities of the respective department but was also groomed in both personality and
attitude required in a professional workplace by the supervisors. Among all the departments
mentioned, my personal preference focuses on Operations department (Export and Import),
Sales and Customer service department and Business development department (comprising
warehousing and fleet management and Resource management). In addition to my personal
preference, all the details including the detailed description of the company and its
operations, my tenure in the company and all the learning I have acquired during the period 6
weeks internship.
The acquired learnings are personally categorized as Technical and Non-Technical learnings.
Technical as per description, include all the department related bits of information, relative
jargons etc. and Non- Technical learnings include personal learnings that have been acquired
by the wisdom of the working professionals. Also, most significant factor I found during my
internship is the constant testing of my supervisor to test the learning of previous department
as well as newly learned.
Also I have also given my recommendations, addressing agility current loop holes present to
highlight the facts that may hinders its profitability or quality of its service levels.

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Introduction of Report:
As far as the history goes, when man started socializing, the need of management was there.
Everyone didnt had everything and the concept of social animal and dependence emerged as
population initiated ways to fulfill each others needs through the use of material they had. As
further time passed and development of commercialized environment came into being, this
dependency of delivery of goods and services required by others became more commercial
and imperative for mutual benefits and hence the foundation of the first supply chain was
laid; although was not recognized at that time. Supply chain now has been identified as, a
new but widely significant and continuously becoming imperative area of business world.
Supply chain can be best defined as, Activities involved in transformation of the products
from its raw material state to a finished product ready to be handed over to the final
consumer. This phenomenon of activities has been identified as a source of competitive
edge by the world organizations as well as a KPI (Key Performance Indicator) in itself in
early twentieth century. And hence with the passage of eras i.e. from era of identification or
creation of term Supply chain management, in 1982 by Keith Oliver to Globalization era;
field of Supply Chain Management came into existence and all the relative fields of research
and study. (vinci)
Within the supply chain, there comes various heads and sub-heading cover the whole process
of transformation and value addition of a raw material to a convenient finished product and
among such heads is a head of equal significance, so named LOGISTICS. This term
Logistics, has origins as old as the human socialization era, and has been mentioned by many
historical figureheads (such as Leon the wise, Alexander the Great) depicting the tactical
placement and movement of army procurement such as food, ammunition, clothing etc. for
gaining upper hand in the warfare.(vinci) Like many other business practices, even before the
use of term supply chain management, logistics was considered highly significant factor of
competition either in the battlefield or business world alike. Managing the movement of the
goods and effective placement is itself known as Logistic Management and hold a great
position in the supply chain. The following figure displays the best placement of logistics in
the supply chain:

Figure 1 Supply Chain vs Logistics ("Supply chain management and Logistics,")

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1.1 Purpose of Internship:
Being a student of BBA (H) and aimed to specialize in Supply chain management,
understanding of theoretical framework of supply chain and its various areas such as
procurement, processing, logistics etc. is of high significance and cannot be ignored to any
degree. However, reality is much more flexible, ever shifting and complex as compared to the
described concepts and problems in the theory books. The prime reason for such a difference
in theory and practical is the fact that practical conditions are subject to human interaction as
well as worldly interferences which is not common in the books. Therefore for a new entrant,
require a prior training in the field. As a solution for such dire requirement of prior training,
different methods have been proposed however Internship, specifically backed by associated
research on effectiveness, has proven to be most fruitful of all. Being a work-experience
internship tying the practical and theoretical wisdom of the individual into a blend whose
output is fruitful.

1.2 Significance:
The significance of the work-experience internship can be detailed on various facets. One of
the compelling significant factor is it being a pre-requisite for the completion of the
Bachelors degree as per set instructions by Higher Education Commission (HEC). Other
factors reflecting the significance of internship are as follows:

To develop familiarity with the current market situations and working framework
To expose oneself to the actual working environment and conditions associated with
the environment.
To develop a balance of theoretical ideal situation and the practical implication of the
subject
To groom ones personality in addition to the learned technicalities in the organization
To initiate ones mind by exposing to different real life scenarios with defined
consequences.

The above stated point reflecting the significance of the internship are developed as per my
understanding and my experience at Agility Logistics and are direct reflection of my gaining
during my tenure at the organization as an internee.

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Introduction of the Organization:
2.1 Company Profile:
2.1.1 History:
Being hailed as one of the best performing companies in the field of Logistics, it is currently
operational in more than 100 countries having more than 500 resident offices; carrying out
supply chain solutions for its valued customers with qualified teams comprising of almost
20,000 individuals around the globe. The history of the company moves along the way of the
history of markets In the global economy and with the passage of time, it developed from a
mere warehouse space provider in Kuwait to one of the largest, non-courier, freight
forwarding and shipping firm in the Middle east and then world. With the development of
new markets as well as ever developing concepts in the market, Agility over the passage of
years has acquired more than 40 logistics brands around the world investing billions with
efficiency to produce a model as a Supply chain solution/service provider in the corporate
world by providing diverse services covering major industries and relative scenarios which
can be faced in a specific industry, thereby living up to the name of one of the best in the
market.
In addition to the accustomed, mission and vision of firm of substantial size, significant
characteristic of Agility is its practicality of its operational activities moving parallel with its
CSR (Corporate Social Responsibility).(Logistics)
2.1.2 Current Status:
Agility has not only expanded its activities to diverse grounds; all following the core features
of Logistics services as well as providing a role model for smaller freight forwarding firms.
Agility expanded itself on many worldwide stations, both inland and near ports, for effective
and more into it level of services to the value customers.
Currently the agility logistics is operational in providing solutions in industries:

Automotive
Chemical
Consumer Goods
Defense & Government sector
Industrial
Oil & Gas
Pharma & life Sciences
Retail
Technology

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As far as the variety of services are concerned, following activities are being performed by
Agility to customers:

Air Freight
Ocean Freight
Road Freight
Supply chain solution
Warehousing and Distribution
System and Technologies
Project logistics
Chemical logistics
Fair & Events logistics
Household Goods movement

To make all these service level possible, Agility has itself divided itself into two basic line of
business to achieve both the quality of the services and acquire mutual profitability.
(Logistics; Logistics)
1. Agility Global integrated Logistics
Integrating global network for providing the best possible level of service to the
customer by removing any cross border limitations by promoting a unification of
cross-bordered counterparts into one team while focusing on a specific service for a
specific customer with regard to his needs and wants. All this integration led to the
formation of Global Network covering:
Asia Pacific
Europe
America
Middle East
Africa
All these sectors comprising overall 100+ countries.(Logistics)
2. Agility Infrastructure:
With the timely expansion from a Kuwait based firm solely providing warehousing
solutions to a multi-national firm, focused for providing dedicated logistics based
services and supply chain solutions to the varied industries worldwide, Agility has
acquired many logistics brand or head under
one roof to provide seamless services in a well
strategized manner to improve the productivity
of the efforts as well as maintaining a status
quo of one of the leading logistics firms which
other firms find difficult and risky. Following
are some of the infrastructure companies
acquired by Agility under one umbrella.
Agility Real Estate
Global Clearinghouse Systems
Inspection & Controlled services
Metal and Recycling Company
United Projects for Aviation Service
Company
Figure 2 Agility Infrastructure

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2.2 Department:
I performed my internship at Agility Logistics, Lahore branch and found following
department operational in it.
2.2.1 Operation department:
Heart of all the workings and activities performed by Agility, this department is
responsible for the quality level of services provided by the efforts of the
operations executives and Operation manager. Furthermore in providing services
to the customer, it is also responsible for maintaining a healthy cooperation
between the Airlines and Shipping lines all over the world for establishment of the
quality seamless service level as well as prioritizing the jobs. In addition to
maintain connections with the Airline and Shipping lines, another responsibility of
it is to maintain liaison with the current customers and dedicate itself for more
understanding of the customer needs and requirements for proper customized
services provision.
As quoted by Operation Executive Mr. Waqas Ali, The Nature of each Job is
unique as compared to other, for one commodity is different from other, therefore
needs constant attention all times for profitable delivery of the shipment
The department itself is further divided into 4 sub-divisions and headed by
following executives:
1.
2.
3.
4.

Air Export
Ocean Export
Air Import
Ocean Import

Mr. Waqas Ali

Mr. Mudassar
Mr. Muneeb
(Same as air-import and Karachi office)

Along with organizing with both the operators (Airline & Shipping line) and the
industry customers, role of operation department extends further to other departments;
all focused to deliverance of spot-on services.

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2.2.2 Custom house Brokering:
Department primarily concerned with clearings of incoming and outgoing freight
from the country borders in a pre-defined legal framework of the country of sector
being exported or imported. This include furnishing the paper requirements for
managing the forwarding procedure in a legal framework as well as practical
clearing of the freight both being exported or imported in a well-managed and
prioritized way for fast and effective movement of the goods. Following are
heading the department:
I.
II.
III.
IV.

Mr. Syed Raza Rizvi

Mr. Asif
Mr. Jamal
Mr. Abbas

CHB Manager
Senior Custom executive (Operations)
Senior Custom executive (Operations)
Custom Executive (Field)

2.2.3 Fleet Management:

At the disposal of Agility logistics, is a fleet of well managed vehicles of sizes
ranging from 20ft to 60ft vehicles, for the purpose of distributing substantial
amount of goods within the borders to different places for large customers like
Nestle, P&G etc. by providing them safe, effective and efficient availability of
customer products either as inbound or outbound logistics to be moved from
manufacturing facility to warehouse or to be distributed to wholesaler or retailers.
Agility is utilizing its fleet management department to provide state of the art
service with real time satellite tracking capabilities and implication of specified
SOPs by Authorities for dependability aspect. Also strategic allocation of the
vehicles to meet the daily demand is also an important function of this department.
Following department is being headed and operated by the following:
I.
Ahsan Uddin Ghias
Director Agility
II.
Mr. Bahzhad Asghar
Fleet operation Manager
III.
Mr. Arslan
Asst. Fleet operation

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2.2.4 Sales and Customer service department:

Being a firm in services sector, it requires a well-managed sales department working
alongside Customer services to acquire new business as well as retaining potential
working clients. This department is most valuable as well as important department
even before operations, for they are the ones bringing fuel to agility for maintaining
its status. Within the department, there are sub-divisions for fast and timely workings
to meet the requirement of the workload and clientele. Following sub-divisions are
developed with the Sales and services department:
I.
II.
III.

IV.

Sales team: Managing the sales and bringing new potential clients within the Agility
clientele
Customer service: Looking forth needs of the clients as well as generating queries
for the respective departments for providing services.
Pricing head: To meet the profitability targets of the company as well as keeping the
overall job into financially productive side, pricing is responsible for maintain edge
of competitive pricing as well as managing profitability.
Buying head: for securing new clients as well winning queries on Agility side,
buying head is most significant of all the division in the department as it brings the
differentiating factor of pricing edge in play which may be the key of securing high
potency business in the industry having price consciousness attitude.
One of the most important feature of this department involves the short pre-training of
the working personnel in the department in all the departments for gaining insight of the
working capacities of the company as well as self-preparation required to move into the
field and answer all the question that may be posed by the prospect clients.
Heading such an important part of Agility are:
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
XI.

Rizwan Ahmed
Mr. Aqif ur Rehman
Ms. Aisha Mushtaq
Mr. Mubeen
Mr. Junaid
Mr. Saleem
Mr. Syed Raza Rizvi
Ms. Saira
Ms. Sadaf
Ms. Mehak
Mr. Bilal

Sales Manager
Sales/Branch Manager
Key Account Manager
Sales Executive
Sales Executive
Sales Executive
Sales Executive
Customer service
Customer service
Pricing head
Buying head

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2.2.4 Business Development department:
Business development department has been assigned to many tasks comprising of
both increasing sales as well as managing supply chain solutions (both 3PL and
4PL business). Developing new business ideas for expanding the service
providing horizon of Agility, is one of the prime responsibilities of the business
development personnel and prime reason for fabricating such a department is to
avoid stagnation which is parallel to the words spoken by one of worlds
renowned visionary:
Without innovation, one reach a stagnation leading to a certain death of a name,
brand or a company
Utilizing the core concept of Third party logistic (3PL) and Fourth Party Logistic
(4PL) taken straight from the theory books into reality, Agility aims to achieve
what other firms are not performing.
Such a department headed by:
I.
Ahsan Uddin Ghias
Director
II.
Waqas Khawar
BD manager
III.
Saleem Shahzad
BD manager

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2.3 Hierarchy:

CEO

Directors
Regional Manager

Branch manager

CHB

Fleet

Operation

Finance

HR

Sales/CS

manager

manager

manager

manager

/Admin

manager

manager
Asst. CHB

Asst. Fleet

Export /Import

Credit control

Manager

Manager

Manager

manager

Asst. HR

Asst. Sales

/Admin

manager

Manager
Operation

Fleet

Operation

Accounts

CHB

operation

executives

Manager

executive

executive

(Sea & Air)

Key Accounts
Accountant

Field

CS executive

Manager

executive

Sale Team

Rider

Buying Head

Pricing Head

Figure 3 Agility hierarchy and information flow, Lahore branch

One way link

Two way link

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My learning:
I carried out my internship at Agility for the duration of Six weeks as per the selected criteria
of the University and was allowed to spend a period of one week in almost all the related
departments linked with Operations and Logistics management, developed and aimed
towards increasing my fundamental understanding of the practical scenario in Pakistan
logistics and freight forwarding market as well concerning scenarios in the related fields.
The following self-reporting has been developed by me from my tenure as an internee at
Agility and comprises of my learnings of Technical as well as aspirational nature as well as
skills of both cognitive as well as physical nature.
3.1 Learning from Internship:
During my tenure at Agility Logistics as an internee, I was handed a developed internshipplan, detailing the departments as well as my time to be spent there and my supervisor. I was
given a diverse schedule, which was promising my stay at almost all the concerned
department related to Freight forwarding and logistics management. Being an internee
justified my lack of sufficient knowledge and justified my urge to learn even more to the
supervisor as well as department teams. Following is the reported timeline detailing my
learnings at mentioned departments:
3.1.1 Operations department (Air/Sea Export):
Supervisor: Mr. Waqas Ali
Duration: 7 days
Week 01
Week one was scheduled to be under the supervision of Mr. Waqas Ali, Export Executive
(AIR). On the first day, I was given well-detailed brief regarding the technicalities of airexport as well as significance of the work performed by the freight forwarder in the scenario.
The technical learning I got from my duration in Operations Export are listed as follows:
Terminology and technical concepts involved in understanding of Freight forwarding
Concept of Air way bill, its significance, details of its types and role in export.
Operator (Airlines) details.
Air export procedure i.e. from a query to completion of process to departure of flight
with good onboard exported out of country.
Introduction to IATA (International Air Transport Association) and Internationally
sectorial tariffs knows as TACT RATES
Commercial papers and documentation involved in carrying out the Air export.
Significance of E-correspondence between the concerned individuals.
Issues may be faced during pre-export, export and post export time frame.
Dangerous goods, its classes and measures to deal with them for transit.
In addition of the facts learned from detailed briefs, I was initially instructed to develop
insight and understanding through keen observance of the personnel working in the
department and given brief regarding any new concept or information we tackled during this
state of observance as previously mentioned; each job being performed is unique in nature
and demands detailed attention on its own. Soon afterwards, I was given a chance to
physically involve in performing the procedures of air export. Along with just conceptual
learning of facts and figure of the procedures applied to deliver a profitable service. In
addition to the Technical side of learning in Air Export, I also learned importance of Being
Responsiveness to the details either asked by supervisor or by client and timely reversion can
be very fruitful in practical life.
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In the Ocean Export, The technicalities learned were similar to what discussed in Air export,
however change of procedure was observed on slight basis as the volume of Air and Ocean
freight was quite distinct from each other as well as the transportation involved in it to deliver
it to relative ports of Departure (PODs), as understood, one port is to be Airport and other is
to Seaport. Following additional learning are as below:
Relevant terminology for sea way mode of export
Seaway bill/ Bill of lading
Operator (Shipping lines) and voyage details
Incoterms (Term of Shipments)
Modes of Shipment
Container types and relevant details
Documentation involved in Ocean Freight and its distinction from Air Way mode of
export
In addition to the technical information obtained, additional learning was in the aspect of
multi-tasking i.e. working with multiple query at hands and proper mode of follow up for
each job assignment at hand.
3.1.2 Operation Department (Air Import):
Supervisor: Mr. Muneeb
Duration: 7 days
Week 02
On the second week of my internship, I have moved to the next step of operations after
learning details about export as well as practically performing on query. Now a counterpart of
previous learning is Import under the supervision of Mr. Muneeb. Conceptually opposite of
export, there are obvious distinction in importing a shipment as well. There are two particular
reasons for this distinction, First, all the paper work required for importing a shipment is
being developed at origin (Foreign Country) from which shipment is being sent to destination
country (Pakistan). Secondly, all the details are exchanged with international counterpart
residing in origin country on Electronic correspondence.
Agility being a multi-national firm, having residing offices in many foreign locations makes
the process of import seamless for the whole process is done keeping the trade secret within
the organization utilizing the services of agility officials working in the country from which
the goods to be imported from, thereby giving more secure and more controlled transaction
throughout the process.
In addition to learning and understand as well as practically applying the process on an
international queries, I have learned the etiquettes of international correspondence as well as
understanding the sector specific jargons in the field.

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3.1.3 Customhouse Brokerage:
Supervisor: Mr. Jamal
Duration: 7 days
Week 03
On the third week of internship, I was stationed in one of the most significant and key
departments of any freight forwarding firm having impact on its chain of operations leading
to delivery of good, involving clearing of goods entered within the border as per the set
custom laws of entering, leaving as well as legislative justification of the goods and
commodities with in the premises of the nation. Along with that, I was familiarized with the
whole practical custom procedure that takes place for clearing of good and involves the
following
Furnishing A Good declaration (GD)
Submission of pay order as duties against the transported commodity as per detailed
in Custom Tariff of Pakistan
Examination clearance from concerned officers
Anti-narcotics examination clearance
Value examination by the concerned officer for final go ahead
Gate out the goods for either delivery to consignee or export purpose
In addition to this whole process of custom clearance as well as site visit to airline sheds and
custom houses for experiential learning of attitudes of the work force there and the nature of
the work involving the whole procedure. Also listed are some new additions to the Pakistan
customs as well with which I was familiarized.
WEBOC system: for automating GD preparation as well automation in the
examination process and creating a paperless workplace for customs
Custom Tariff of Pakistan (2013-2014)

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3.1.4 Sales and Customer service Department:
Supervisor: Mr. Rizwan
Duration: 7 days
Week 04
As mentioned earlier as one of most significant department, sales and customer department
plays the role of bringing new business as well as retention of the old. In the fourth week of
my internship, when I was stationed in this department, first two days I was tested thoroughly
to see whether I am even qualified to be in this department as this basic demand of this
department was the knowledge of all other department and their relative SOPs as this
department dealt with customers old and new potentials and involved thorough visitations,
correspondence with agility counterparts for developing a seamless conditions for high
quality service levels as well as thorough follow-up for educating the clients of their valued
goods either at pre or post transit stage or in transit. Also this department involved many
things as compared to other department I was stationed in as this involved information and
application potential of all departments for example buying, selling of freight rates, query
generation etc.
In addition to the experience gained in dealing with diverse client and large volumes of query
coming from every direction, following listed were new concepts that into collection of my
memory bank and understanding
Buying rate procedure from the operators for query at hand for both general and
dangerous cargo.
Selling rate procedure to the client keeping price edge as well as profitability that goes
all the way to the operational profitability
Concept of Funnel management in Selling strategies
Terminology and guides provided by the company on development and training of
personnel as a good sales team
Software applications for follow up on the in-transit freight.
Developing a sales lead as well as funneling the potential to hoax customers.
Understanding the uniqueness of each query.
Application of incoterms in developing quotation to the services.
Also adding to the learned experience, most of the grooming was done In both technical as
well as personality aspect; for here I learned not only the how to work out the whole
operations of export or import but also was taught how to maintain and develop myself for
according to the current market requirements. Along with this my supervisor also worked on
identification of my deficiencies and motivated me to work on them. For example he quoted:
You have your so much information regarding what and how things are being done; but you
lack the proper way of channelizing as well as disseminating that information for a winning
situation.
Different assignment were also given to polish my information as well as myself to a
complete professional figure thereby fruitfully using my time at Internship.

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3.1.5 Fleet management:
Supervisor: Mr. Bahzad Asghar
Duration: 7 days
Week 05
From Sales and Customer service, I was stationed now in Fleet management, This particular
department is related with another function of logistics management i.e. Distribution and
Placement of goods. This department is quite peculiar as compared to all other departments
due to the fact it mainly deals with in country and in land transportation and movement on
goods and dont require custom procedures as well as correspondence with the counter parts.
It requires systematic and strategic allocation of the vehicles available to Agility or available
at a contracted vendor and dispatching them on the basis of the order they receive from their
clients requesting movement of goods from one place like warehouse to distributer
wholesaler or warehouse to warehouse etc. My learning at fleet management is based more
on theoretical than actual practical as this is one of the types of 3PL (Third party Logistics)
and 4PL (Fourth Party Logistics) and this requires dealing with many organizations
confidential documents, therefore for obvious reasons practical implication of fleet learning
was limited to theoretical and at the most display of company software, just to get a notion of
how things are being carried out at a multi-national firm. Along with that, following are some
of the learning I gathered during my time in Fleet:

Fleet based SOP development

Fleet Management System (software)
Pre-requisite for a new fleet entrant in the fleet management Field
Fleet types and types of vehicle and nature of commodities

One additional lesson, I learned from the while being in Fleet is well Managed follow up is
essential for any business. For here the words hold true: If you want to do something right;
you have to do it yourself.
In my time, I was attached to both the Sales department, for there were many things to be
learned and many skills to be polished and honed as well as new concepts to be learned in the
Fleet Management concerning the practical implication of supply chain important concept of
3PL and 4PL.
3.1.6 Business Development:
Supervisor: Mr. Waqas Khawar
Duration: 7 days
Week 06
As quotes previously, Stagnation In a well-established business leads to its end.
Developing new horizons and searching out new possibilities to extend the level of services
to the potential clients is what a good business aims to do. Same is the situation in Agility, as
a branch department comprising of cross-sectional team of individuals, all focused to extend
the current operational capabilities as well as increase the service line. Currently, Business
development is utilizing the core features of 3PL and 4PL for extending its reach to
untouched clients with potential.
In addition to the fleet management departments operating as a branch of business
development, another operation carried out under the department of Business Development is
warehousing, where agility officials are not only providing the service of space allocation
for their goods but also helping them develop supply chain solutions for the clients with
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primary focus cost reduction and maximum utilization of the their resources. As well as
managing their own warehouses for them as equivalent to the turn key solution to the client.
Just like counterpart department of Supply chain solutions, Fleet management, Business
development department was similarly more of conceptual and theoretical end rather than
practical side due to confidentiality in between the learning and was given detailed tour of the
facility as well as detailed discussion focusing on the technicalities related to either
warehousing or new business venture of Agility regarding managing the old papers and
documentation, they deem not disposable collection of the organizations for them, under the
name of Resource Management.

Figure 4 Logistics Key Functions (inbound & outbound)

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3.2 Skills acquired and Areas of improvement:
The skills that I acquired during my tenure as an internee are diverse in nature. They are
described as follows:
3.2.1 Communication skills:
Although previously, I was a capable administrator of my team as well as
knowledgeable leader, but due to the nature of the jobs I was given in, my supervisor
identified my lack of communication skills to other, i.e. properly delivering my ideas
to others. With a passage of time and my passage through different departments, my
skill of communication gradually developed and now although not a perfection, it is
passable with continuous efforts being done in the subject matter. For the purpose of
improvement in communication skill, my supervisor Mr. Rizwan gave me assignment
of making calls and making appointment to new clients and this assignment involved
communicating the companys profile on a telephonic conversation and asking them
for their time for meeting with the sales team. For the first two or three tries, It was
nearly a disaster but I soon got the hang of it, I was actually getting confused upon
asking question regarding the terms of shipment and sometimes irrelevant details
asked by the clients, My supervisor Mr. Rizwan and Ms. Sadaf helped me in the
overcoming this matter and I soon understood how to talk but as described this skill
is only established at an initial stage and required further efforts.
3.2.2 Prioritizing and Self-Management:
Prior to my internship as such a well-developed organization, just like
communication skills, I lack sense of priority unless forced upon me by the resource
person himself on specific assignment, now after spending six weeks in my
internship and going through many assignments based on deadlines, I have learned
the art of prioritizing based upon difficulty level as well time required having zero
insight prior to internship as well as self-management at many levels both physical as
well as computer based management, having said by my supervisor that few minutes
spend on this will make your student life as well as professional life worthwhile for
you. Also at one time, I tried to help Mr. Bilal In buying head in managing his email
issue as well through brain storming and seeing him made me realize how
mismanaged I have been working for so long.

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3.2.3 Team Work:
In the business studies we have been taught the significance of team work and how it
can affect the productivity of the firm as well as help create a difference especially in
the service industry. Having said that, I specifically, considered myself secluded as
well as type of person who would prefer to things along and his way rather than
relying on others. Being in Agility and seeing the departmental and operational setup
and overlapping the organization structure I have studied over my time in University,
I came to conclusion that being alone and secluded is different when one is student or
in social life but in professional life, you may be able to do many things by yourself
but not all and this statement was made clear when I was given an assignment to
seeks out information regarding shipping lines and all the relevant details, if I had
been my introvert self I would have failed in my assignment but with the combined
assistance of departmental team of customer service and sales ; all acting either my
supervisor or my colleague, learning and teaching at the same time was one of the
best moments I have ever felt while under the pressure of work.
3.2.4 Multi-tasking:
As already discussed, being a professional in a logistics firm, whether you are the
employee working on queries at hand or the manager, competency for multi-tasking
is one of the most preferred in any type of organization. Its natural tendency that we
all prefer those things having multitasking capabilities, same is the scenario in the
organization. Multi-tasking is a skill developed after reaching the peak of selfmanagement and prioritizing your assignment, doing that will lead to wastage of less
time and more productive as you already know what you are going to do and what is
pending. During my time in Operations department, there were more than five jobs
both air and ocean export/import at hand that needed constant attention and follow
up, being an internee although not complete but partial practice was allowed and
there was once, when my Import supervisor was busy in a meeting and I, along with
another member of Import were to manage the developing and delivering the required
SOP (Standard Operating Procedure) for an import job, and that requires being
attentive towards many things like incoterms agreed, developing an SOP considering
all details such as destination selling tariff for the shipment to be proceeded in a
seamless fashion. All these procedures were followed and SOP was developed and
transferred to the origin counterpart for proceeding the shipment and starting the
invoicing procedure along with it.

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3.3 Recommendation:
The recommendation to be listed and detailed are based on both experience and theoretical
perspective and involve both the operational and structural analysis of the organization as
well as details significance of internship as a whole. They are as follows:

Need for a proper internship structure including designed assignments and testing
procedures
HR needs to devise proper allocation of human capital against the work load to
match the gaps and loop holes produced by the various contingent factors, especially
in the sales and operations department, having a respective additional work hands to
back up contingents to the absence of the key operatives, which would otherwise lead
from losing a query, delayed quotation, delayed follow ups as well as lessening
profitability.
Working environment is needed to be less hostile as moments, leading to
dissatisfaction of the employees originating from the clashes between the top and
front line managers.

Stated points have been observed through my tenure as an internee working within the
department and teams and conversing with them and at the end highlighting commonality
found in most of the departments. Also, I would also suggest that being a multi-national firm,
Agility has established itself well in both Operational as well as Non-Operational and Nonfinancial areas of the organization, also in its procedures and systems of Human resourcing
are commendable in the light of the theory however, as part of all organizations development
of system is one thing and its implementation is other, and this area requires attention in
addition to the profit factors, which are connected with this flaw in the implementation of
well-developed system of working in the organization along the designated hierarchy. Interdepartmental clashes, cross hierarchical clash as well as clash between personnels residing in
different cities is quite visible. And must be sorted for a collaborative, systematic efforts and
belief for which Agility holds firms.
All the highlighted and well connected and synonymous facts observed ultimately hinders in
providing the dedicated service of a Multinational Firm to its customers, thereby developing a
questionable image of it toward the market due to influence of such ignored hurdles of human
nature.
Also, one of the first and most important point to be recommended is lack of proper
internship structure within the firm, no systematic procedure of learning as well as testing the
acquired knowledge was observed during my tenure as compared to other service providing
firms in other sectors such as banking sector. Having acknowledged the pressure of workload
of a multi-national and its employees, I had been unable to learn without the efforts of my
supervisors as well as teams along with my perseverance and seldom annoyance to my
supervisor urging them to provide me time as well as do their duties to the fullest, and same
scenario would have been different if the any internship curricula was established which
would not only benefit the internees as well help the organization to screen out quality
candidates in the market.
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3.4 Conclusion:
All in all, I would like to highlight the fact that my time at Agility Logistic was far from
futile, for me, not only learned the dealings and procedure of area of Supply chain of my
likings as well as groomed in more than one way in both technical and personal aspect. I
appreciate the way I was guided throughout the internship by my supervisors Mr. Rizwan
Ahmed, Mr. Waqas, Mr. Muneeb, and Mr. Jamal, Mr. Shahzad Saleem, Mr. Waqas Khawar,
Mr. Bilal Asif, Ms. Mehak, Ms. Saira, Ms. Sadaf and all department teams and was given a
chance to expand my skill set and knowledge to another level and was given a level of
respect equal to member of team. The gained skill and practical knowledge will contribute
enough in my future vision of maintaining a spirit of developing the concept of supply chain
to new horizon and developing a supply chain model for the world by pursuing my own
entrepreneurial idea.
All the learnings in both technical aspect of freight forwarding as well as non-technical skills
such a groomed communication skills etc. developed in the tenure of internship not only
made it possible for me surpass me in academia as well as polished me as compared to others
who lack such an experience in working in freight forwarding firm. For future reference I
would like to go through another experience of final year internship in another supply chain
firm to develop a firm grip on the subject as well as update myself on the ever changing and
shifting market of supply chain.
Following are some of the learning have been acquired in the tenure of 6 week internship:

Terminology and technical concepts involved in understanding of Freight forwarding

Concept of Air way bill, its significance, details of its types and role in export.
Operator (Airlines) details.
Air export procedure i.e. from a query to completion of process to departure of flight
with good onboard exported out of country.
Introduction to IATA (International Air Transport Association) and Internationally
sectorial tariffs knows as TACT RATES
Practical implication of Core features of 3PL and 4PL
Fleet based SOP development
Pre-requisite for a new fleet entrant in the fleet management Field
Fleet types and types of vehicle and nature of commodities
Concept of Funnel management in Selling strategies
Terminology and guides provided by the company on development and training of
personnel as a good sales team
Software applications for follow up on the in-transit freight.
Developing a sales lead as well as funneling the potential to hoax customers.
Understanding the uniqueness of each query.
Application of incoterms in developing quotation to the services.

Along with the technical learnings, some skills acquired also as follows:
Communication skills training
Prioritizing and self-management
Multi-tasking and team work

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Reference:
Logistics, A. About Agility Retrieved 06, 2014, from http://www.agility.com/EN/aboutus/Pages/default.aspx
Logistics, A. Our Responsibility Retrieved 06, 2014, from
http://www.agility.com/EN/csr/Pages/default.aspx
Supply chain management and Logistics. (07). Retrieved from
http://marketingplanbook.files.wordpress.com/2010/02/scm-lcm.jpg
vinci, A. p. a. p. f. L. d. (Producer). (9). Retrieved from http://www.adameurope.eu/adam/homepageView.htm#.VDYSp2eSw2I

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Affidavit
I solemnly declare that this report is solely my own effort and nothing has been taken
from any other source except which has already been mentioned as references. I
further declare that all the figures and tables quoted here, to the best of my knowledge,
are correct and all financial calculations are according to the prevailing financial
standards.
Mr. Talha Bin Arif
114405093
BBA (H)

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