KSRTC delivers high quality citizen

services using Intelligent

Transportation System

KSRTC in its effort to support the overall Public Transport Strategy has intended to implement
the Intelligent Transport System, to deliver a public transport network capable of delivering
high quality services in pursuit of providing a sustainable public transport network to meet the
aspirations of the travelling public in the future and to address the poor availability and
difficulty in the use of information.

Background
Client Profile
Karnataka State Road Transport Corporation or KSRTC is a state-owned road transportation
company in Karnataka. The Karnataka State Road Transport Corporation was established in
August,1961 under the provisions of Road Transport Corporation Act 1950 with the objective
of providing adequate, efficient, economic and properly coordinated road transport services.
In this endeavor, the KSRTC has positioned itself with a name for reliability and safety.
CMC has implemented a Turnkey Project of Intelligent Transportation System for Karnataka
State Road Transport Corporation (KSRTC), Mysore City for 500 Buses. The project is funded by
World Bank and the project was awarded by KSRTC through International Bidding.
The solution implemented by CMC meets the following requirements of KSRTC:

Make public transport more accessible and encourage increased use of public transport

Make available up-to-date information for timely decision making

Improve level of customer service and convenience

Provide effective, safe, environmental and commuter friendly solutions to the commuters

Inform commuters about the bus routes and arrival timings of buses at the bus
stops/terminals and notify commuters about schedule changes through appropriate
Display systems

Instant access to information related to bus schedules, ETA, ETD, annunciating bus stop
names etc at bus stops, bus terminals and within the buses and through SMS, Internet
and IVRS

Facilitating Aids in case of vehicle break downs /Accidents and other incidents

Improve the safety of the drivers and passengers

Track and monitor the movement of buses and drivers on real time basis

Optimize operations, improve fleet utilization, schedules, and vehicle availability with
accurate information

Obtaining on-line real time information on bus operations and management for effective
management through a Decision Support system by collecting, collating and storing
information on real time basis about the transport system and its effectiveness

Opportunities
The business requirement was mainly to monitor the movement of the Buses running on
various routes. Besides Online Tracking of movement of buses the requirement included
Instant access to information related to bus schedules, ETA, ETD, annunciating bus stop names
etc at bus stops, bus terminals and within the buses and through SMS, Internet and IVRS as
well as replay of location, exception generation due to unauthorized stoppages of Buses,
route deviation from authorised routes and also speed violation etc.

CMCs Solution
Solution Proposed

Design, Fabrication, Supply, Installation & Commissioning of GPS based Bus Controller
Units which :

Generate position data and send to the data centre ( Vehicle Hardware)

Store and Display the Bus Route on the Bus Display Unit. The Bus Route information is

configurable automatically without human intervention

Display and announce the next approaching Bus stop on the PIS display unit inside the

bus

Establishing of Data Centre for ITS system for Hosting the Application

Establishment of Disaster Recovery Site for ITS System

Design, Development & Implementation of Web Based PIS application Software

System Integration

Display the next available bus at the Bus Terminus and Bus Stop Display Unit

Live streaming of Video content to the Terminus Displays

Network Management

Helpdesk

Technical Support for Maintenance , fault diagnosis for Hardware and Software

Services for decommissioning of Hardware and Software

Periodic reporting of the Driver Behaviour such as over speeding, harsh breaking,
overstepping etc.

Warranty & Post Warranty Support for 3 years..

Solution Architecture
Solution provided is a 3-Tier Architecture, Web-based scalable solution and offers information
service for logistics visibility and collaboration involving GIS/GPS and mobile communications
like GSM/GPRS. The ITS System Overview is depicted in the following figure:

Data Centre of KSRTC

As part of the project, CMC has established a Data Centre consisting of hardware and
networking aspects of the ITS System. The networking aspects include the WAN
communications needed for interfacing the ITS with remote systems. The communication from
the vehicle units to the control room and from the control room to the message displays onstreet/at-stations will be through a GPRS/GSM network.
The Data Layer runs on a Linux based machine. The data base is chosen is MySQL.
The Application Layer components reside on another Linux machine. JBOSS will be used as
the middleware. The Configuration Handler, Position interpreter and the Message Dispatcher
will reside in this layer and may be written in C++ or Java.
The Web hosting application and the other GUI applications has been developed in Java in
order to meet the requirement of the KSRTC.
The ITS System with its Central Server System, consists of Two Communication Servers, Two
Application Servers and Two Data Base Servers. The Central server system is located in the
Control Centre.

Hardware Architecture
Instant access to information related to bus schedules, ETA, ETD, annunciating bus stop
names, fare details, etc are available at bus stops, bus terminals and within the buses and
through SMS, Internet and IVRS. The solution integrates a CTI (Computer Telephony Interface)
that transforms the callers telephone into a terminal capable of directly accessing information
and services. Customer calls on a telephone number; the IVR System answers the call, and
prompts for instructions via spoken voice menus. In response to the caller's requests, the
database is fetched for suitable information and the result is presented to the caller in voice
format.

Major Functionalities

An Automatic Vehicle Location/Tracking System

A comprehensive fleet management system for maintenance of the fleet like alerts on
preventive maintenance, breakdown, predictive, renewal, etc.

Real-time Passenger Information System

PIS Display for ETA / ETD at 150 Bus Shelters / Bus Terminal Platforms

Management Information System (MIS) for bus operations reporting and performance
assessment

An interface to disseminate public transport information through a variety of systems and

communication media to the display system in the Bus, Bus Terminals and the Bus
Terminal Platforms

Incident and Emergency Management System

Operational and Maintenance

Business Impact
This system has started giving following benefit to the customers:

Make public transport more accessible and encourage increased use of public transport
resulting in more revenue to the KSRTC

Immediate reporting of accidents and hence reduction in restoration time

Facilitating Aids in case of vehicle break downs /Accidents and other incidents

Track and monitor the movement of buses and drivers on real time basis

Optimize operations, improve fleet utilization, schedules, and vehicle availability with
accurate information Tracking of un-authorized stoppage and hence improving efficiency

Monitoring of routes and route optimization

About CMC Limited

Incorporated in 1975, CMC is a pioneer Information Technology solutions provider in India
(CMC Ltd is listed on NSE and BSE with symbol CMC) and is a subsidiary of Tata Consultancy
Services Limited, Asia's largest software Company. Operating out of 18 offices and 150+
service locations in the country, CMC employs over 12,500 people and has a wholly owned
subsidiary in USA called CMC Americas, Inc.
CMC aspires to operate globally and bring the benefit of Information Technology to improve
the productivity of its customers and the quality of its customer's products and services. CMC
combines horizontal expertise in Information Technology with its vertical experience developed
by working in a wide range of Industries.
For more information contact:
Email: info@cmcltd.com
Website: http://www.cmcltd.com
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