Insurer Claim Report Dec 2013

Insurer claim report
December 2013
Data used in this report was extracted from the WorkCover WA Q1 database on 5 May 2014,
and reflects insurer activities that occurred prior to and including December 2013.
Insurer claim report: December 2013
Citation
WorkCover WA
Perth, Western Australia: Western Australian Government.
Any queries or comments on this publication should be directed to:
Research and Evaluation Branch
Legislation and Scheme Information Division
WorkCover WA
Email: corporatecommunications@workcover.wa.gov.au
Phone: 9388 5555
Fax: 9388 5550
WorkCover WA, Government of Western Australia
There is no objection to this publication being copied in whole or part, provided
there is due acknowledgement of any material quoted from the publication.
Published by the Western Australian Government
Publication date: 8 May 2014
WorkCover WA
Table of Contents
Page
Introduction
Measures used in this report
Section 1: At a glance
1.1.1: Claim activity
1.2.1: Claim management

Section 2: Trends and performance
2.1.1 - 2.1.2: New claims
2.1.3 - 2.1.4: Active income claims
2.1.5 - 2.1.6: Closed claims
2.1.7 - 2.1.8: Claim payments
2.2.1 - 2.2.2: Insurer lodgement period
2.2.3 - 2.2.5: Liability decision period
2.2.6: Claim duration
Section 3: Individual insurer summary
3.1.1 - 3.1.3: Allianz
3.2.1 - 3.2.3: Catholic Church
3.3.1 - 3.3.3: GIO
3.4.1 - 3.4.3: Guild
3.5.1 - 3.5.3: IAG/CGU
3.6.1 - 3.6.3: ICWA
3.7.1 - 3.7.3: QBE
3.8.1 - 3.8.3: Wesfarmers
3.9.1 - 3.9.3: Zurich
3.10.1: Former insurers
Disclaimer
WorkCover WA
Introduction
Insurer claim report
The purpose of the Insurer claim report is to monitor claim activity and measure claim management performance of the
eight approved insurers and the Insurance Commission of WA (ICWA). As ICWA provides workers' compensation
insurance for Western Australian government agencies, they are 'grouped' with approved insurers. The eight approved
insurers operating within the WA workers compensation scheme are outlined in Table 1 below.
Table 1: Approved insurers operating within the WA workers compensation scheme as at December 2013
Full name of insurer
Abbreviation used in this report
Allianz Australia Insurance Ltd
Allianz
Catholic Church Insurances Ltd
Catholic Church
AAI Ltd trading as GIO
GIO
Guild Insurance Ltd
Guild
Insurance Australia Group Ltd trading as CGU Workers

IAG/CGU
Compensation
QBE Insurance Australia Ltd
QBE
Wesfarmers General Insurance Ltd
Wesfarmers
Zurich Australian Insurance Ltd
Zurich
The Insurer claim activity report is produced on a quarterly basis.
Features of the December 2013 version:

- this report includes indicators to inform Workcover WA performance monitoring activities.
- benchmarks for claim management indicators are shown and insurers are 'rated' on their performance.
- this report is to provide external stakeholders with an overview of claim activity and claim management across
approved insurers in the WA workers' compensation scheme and key trends over time.
It should be noted that throughout this report, the term insurers refers to current approved insurers and ICWA (i.e. selfinsurers and former approved insurers are excluded).
The insurer claim report is presented in three sections:

1. At a glance
The high level summary of indicators in this section show claim activity and claim management (aggregate) for
insurers over the most recent four financial reporting quarters.
2. Trends and performance
This section provides further information about key trends in relation to claim activity and claim management for
insurers at two different levels:
- short term (last four financial quarters);

- long term (past four financial years).
It should be noted that claim activity and claim management for smaller insurers (such as Catholic Church and
Guild), may be subject to greater variation across quarters (short term trend) because of the low number of claims
lodged.
3. Individual insurer summary
This provides a summary of claim activity and claim management for individual insurers and provides a comparison
of trends and performance in relation to the insurer average. Tables and graphs are included in this section to
supplement information presented in the report. A summary of claim activity for former approved insurers is also
included in this section which represents run-off portfolios that are managed by current insurers.
WorkCover WA
Measures used in this report

Claim activity measures in this report
ty report: March 2012
Measures
Definitions
New claims
The number of claims lodged with an insurer during a financial year/quarter. It includes claims where
no workers' compensation payment has been recorded at the date of data extract.
Active claims
"Active claim" refers to a claim with one or more payments in a financial year/quarter.
Closed claims
The number of claims closed during a financial year/quarter i.e. a finalisation date is
provided/received.
Claim payments
The aggregated expenses attributed to claims within the financial year/quarter where payments were
made, regardless of the year in which the claim was lodged. It should be noted that payments are
adjusted for inflation to allow meaningful comparisons over time.
Claim management measures in this report

Measures
Definitions
Insurer lodgement period
Insurer lodgement period reports the number of

working days between the date the claim was lodged
with the employer and the date the claim was lodged
with the approved insurer, for income claims only i.e.
claims with weekly benefits.
Initial liability decision
Initial liability decision period reports the number of
period
calendar days between the date the income claim

was lodged with the insurer and the first date on
which the insurer made a decision (accepted or
rejected) about liability for the claim.
S.57A (3) of the Workers' Compensation and Injury

Management Act 1981 requires approved insurers to
make an initial decision as to whether to accept or
decline liability for the claim within 14 days.
Claim duration
Claim duration is the number of months between the

date the claim was received by the insurer and the
date at which the claim was first finalised.
Trend indicators in this report

Indicators
Definitions
Increased by 5% or more
Increased/decreased by less than 5%
Decreased by 5% or more
WorkCover WA

Claim activity
1.1.1 Claim activity from 2012/13 Q3 to 2013/14 Q2
Insurer
Allianz
% of new claims
15.50%
Catholic Church
0.90%
GIO
18.20%
Guild
0.50%
IAG/CGU
19.30%
QBE
19.80%
Wesfarmers
2.90%
Zurich
8.00%
ICWA
15.00%
Insurer
% of closed claims
Allianz
14.10%
Catholic Church
0.80%
GIO
20.20%
Guild
0.40%
IAG/CGU
17.60%
QBE
20.50%
Wesfarmers
2.60%
Zurich
7.30%
ICWA
16.50%
These charts show average claim activity for the eight current approved insurers and ICWA. Proportions are based on
claims for approved insurers and ICWA only i.e. not including all claims within the scheme.
WorkCover WA

Claim management
1.2.1 Claim management performance from 2012/13 Q3 to 2013/14 Q2
% of insurer lodgement within five
Insurer
working days - income claims
Allianz
83%
Catholic Church
86%
GIO
79%
Guild
50%
IAG/CGU
75%
QBE
56%
Wesfarmers
79%
Zurich
79%
ICWA
84%
Insurer average
75%
% of income claims with initial liability
decision made within 14 days
Insurer
Allianz
85%
Catholic Church
83%
GIO
89%
Guild
90%
IAG/CGU
90%
QBE
90%
Wesfarmers
93%
Zurich
88%
ICWA
84%
Insurer average
88%
Number of income claims with initial
Insurer
liability decision made beyond 24 days
Allianz
203
Catholic Church
17
GIO
191
Guild
10
IAG/CGU
214
QBE
250
Wesfarmers
29
Zurich
128
ICWA
316
Insurer average
151
WorkCover WA

Claim activity
2.1.1 Number of new claims
Number of new claims for the last four insurer received quarters
2012/13 Q3
Allianz
1,307
Catholic Church
62
GIO
1,535
Guild
36
IAG/CGU
1,606
QBE
1,691
Wesfarmers
237
Zurich
686
ICWA
1,169
Insurer total
8,329
Number of new claims for the past four insurer received years
2009/10
Allianz
4,082
Catholic Church
289
GIO
6,158
Guild
183
IAG/CGU
5,097
QBE
7,804
Wesfarmers
975
Zurich
2,896
ICWA
5,216
Insurer total
32,700
2.1.2 Proportion of new claims

2009/10
30%
25%
20%
15%
10%
5%
0%
WorkCover WA
Claim activity
2.1.3 Number of active income claims
Number of active income claims for the last four transaction quarters
2012/13 Q3
Allianz
2,381
Catholic Church
111
GIO
2,680
Guild
82
IAG/CGU
2,699
QBE
3,579
Wesfarmers
450
Zurich
1,539
ICWA
3,951
Insurer total
17,472
2009/10
Allianz
4,076
Catholic Church
242
GIO
4,703
Guild
206
IAG/CGU
4,751
QBE
5,994
Wesfarmers
1,045
Zurich
2,530
ICWA
6,509
Insurer total
30,056
2.1.4 Proportion of active income claims

2009/10
25%
20%
15%
10%
5%
0%
WorkCover WA

Claim activity
2.1.5 Number of closed claims
Number of closed claims for the last four finalisation quarters
2012/13 Q3
Allianz
1,201
Catholic Church
69
GIO
1,757
Guild
37
IAG/CGU
1,488
QBE
1,790
Wesfarmers
236
Zurich
713
ICWA
1,364
Insurer total
8,655
Number of closed claims for the past four finalisation years
2009/10
Allianz
Catholic Church
GIO
4,453
382
6,200
Guild
174
IAG/CGU
5,554
QBE
7,619
Wesfarmers
1,031
Zurich
2,852
ICWA
5,150
Insurer total
33,415
2.1.6 Proportion of closed claims

2009/10
25%
20%
15%
10%
5%
0%
WorkCover WA
10

Claim activity
2.1.7 Total claim payments
Total payments for the last four transaction quarters
2012/13 Q3
$m
Allianz
24.5
Catholic Church
0.9
GIO
34.1
Guild
0.5
IAG/CGU
30.4
QBE
40.6
Wesfarmers
3.7
Zurich
16.2
ICWA
38.8
Insurer total
189.8
Total payments for the past four transaction years
2009/10
$m
Allianz
Catholic Church
GIO
98.4
4.3
145.7
Guild
2.8
IAG/CGU
118.5
QBE
138.4
Wesfarmers
24.9
Zurich
50.5
ICWA
132.2
Insurer total
715.9
2.1.8 Proportion of total claim payments

2009/10
25%
20%
15%
10%
5%
0%
WorkCover WA
11

Claim management
2.2.1 Proportion of insurer lodgement within five working days - income claims
Proportion of insurer lodgement within five working days for the last four insurer received quarters
2012/13 Q3
%
Allianz
83
Catholic Church
81
GIO
81
Guild
54
IAG/CGU
74
QBE
58
Wesfarmers
82
Zurich
79
ICWA
82
Insurer average
75
2009/10
%
Allianz
72
Catholic Church
70
GIO
77
Guild
25
IAG/CGU
68
QBE
57
Wesfarmers
88
Zurich
69
ICWA
83
Insurer average
71
2009/10
100%
Performance ratings
80% Less then 50%
50% to 69%
60%
70% to 89%
40%
20%
0%
WorkCover WA
12
Claim management
2.2.2 Average insurer lodgement period - income claims
Average insurer lodgement period for the last four insurer received quarters - income claims
2012/13 Q3
days
Allianz
4.0
Catholic Church
4.1
GIO
4.2
Guild
6.6
IAG/CGU
5.2
QBE
10.6
Wesfarmers
2.9
Zurich
4.9
ICWA
3.5
Insurer average
5.6
2009/10
days
Allianz
Catholic Church
GIO
Guild
20
IAG/CGU
QBE
Wesfarmers
Zurich
ICWA
Insurer average
Average days
2009/10
25
20
15
10
5
0
Allianz
Catholic
Church
WorkCover WA

Claim management
2.2.3 Proportion of income claims with initial liability decision made within 14 days
Proportion of income claims with initial liability decision made within 14 days for the last four insurer
received quarters
2012/13 Q3
%
Allianz
80
Catholic Church
85
GIO
87
Guild
100
IAG/CGU
89
QBE
90
Wesfarmers
95
Zurich
89
ICWA
83
Insurer average
87
received years
2009/10
%
Allianz
87
Catholic Church
83
GIO
88
Guild
88
IAG/CGU
88
QBE
79
Wesfarmers
90
Zurich
88
ICWA
80
Insurer average
84
2009/10
100%
Performance ratings
80% Less then 60%
60% to 74%
60%
75% to 89%
40%
20%
0%
WorkCover WA
14

Claim management
2.2.4 Number of income claims with initial liability decision made between 15 and 24 days
Number of income claims with initial liability decision made between 15 and 24 days for the last four
insurer received quarters
2012/13 Q3
N
Allianz
Catholic Church
GIO
Guild
39
2
24
0
IAG/CGU
21
QBE
29
Wesfarmers
Zurich
10
ICWA
38
Insurer total
166
insurer received years

2009/10
N
Allianz
67
Catholic Church
GIO
97
Guild
IAG/CGU
67
QBE
352
Wesfarmers
18
Zurich
45
ICWA
137
Insurer average
789
Claim numbers
2009/10
400
350
300
250
200
150
100
50
0
Allianz
Catholic
Church
WorkCover WA
15
Claim management
2.2.5 Number of income claims with initial liability decision made beyond 24 days
Number of income claims with initial liability decision made beyond 24 days for the last four insurer received
quarters
2012/13 Q3
N
Allianz
69
Catholic Church
GIO
65
Guild
IAG/CGU
63
QBE
62
Wesfarmers
Zurich
33
ICWA
83
Insurer total
381
received years
2009/10
N
Allianz
171
Catholic Church
13
GIO
200
Guild
14
IAG/CGU
228
QBE
401
Wesfarmers
40
Zurich
129
ICWA
452
Insurer total
1,648
Claim numbers
2009/10
600
500
400
300
200
100
0
Allianz
Catholic
Church
WorkCover WA

Claim management
2.2.6 Average claim duration
Average claim duration for the last four initial finalisation quarters
2012/13 Q3
months
Allianz
8.4
Catholic Church
6.6
GIO
6.8
Guild
10.9
IAG/CGU
5.2
QBE
6.3
Wesfarmers
5.5
Zurich
7.9
ICWA
11.2
Insurer average
7.4
2009/10
months
Allianz
8.3
Catholic Church
14.7
GIO
6.0
Guild
8.2
IAG/CGU
6.4
QBE
5.9
Wesfarmers
7.0
Zurich
5.0
ICWA
10.0
Insurer average
7.0
Average months
2009/10
16
14
12 the insurer average
10 Within 10% of the

8 insurer average
6 10% or more below
4 the insurer average
2
0
WorkCover WA

Allianz
17
3.1.1 Individual insurer summary - Allianz

Claim activity
Current
quarter
Claim numbers
Total claim count
1,256
Total active income claim count
2,344
Total closed claim count
1,279
Claim payments ($m)

Total claim payments ($m)
26.8
Claim payments - excl common law
23.0
Claim payments - common law
3.8
Claim management
Current
quarter
Proportion (%) of insurer lodgement
81
within five working days

Average insurer lodgement period
(days)
5.0
Proportion (%) of income claims with

initial liability decision made within
89
14 days
liability decision made between 15
26
and 24 days
liability decision made beyond 24
21
days
Average claim duration (months)
7.4
* Trend for the previous four quarters

WorkCover WA
Allianz
3.1.2 Claim Activity - Allianz
Total number of claims by insurer received quarter - Allianz
2,000
1,500
1,000
500
0 2009/10
Q3
Q4
997
1,036
Total number of active income claims by transaction quarter - Allianz
3,000
2,500
2,000
1,500
1,000
500
0 2009/10
Q3
Q4
2,097
2,109
Total number of closed claims by initial finalisation quarter - Allianz
2,000
1,500
1,000
500
0
2009/10
2009/10
Q3
Q4
1,056
1,158
Total payments by transaction quarter - Allianz
40
30
20
10
0
2009/10
Q3
Total
Common law
Excl common law
22.94
2.99
19.95
WorkCover WA
19

Allianz
3.1.3 Claim management - Allianz
Proportion (%) of insurer lodgement period within five working days for income claims by insurer received
quarter - Allianz
%
100
80
60
40
20
0
2009/10
Q3
Allianz
72.2
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - Allianz
15
12
9
6
3
0
2009/10
Q3
Allianz
7.1
Approved insurers
6.1
Proportion (%) of income claims with initial liability decision made within 14 days by insurer received
quarter - Allianz
%
100
80
60
40
20
0
2009/10
Q3
Allianz
87.8
Approved insurers
83.6
WorkCover WA
20
Allianz
3.1.3 Claim management - Allianz
Number of income claims with initial liability decision made between 15 and 24 days by insurer received
quarter - Allianz
50
40
30
20
10
0
2009/10
2009/10
Q3
Q4
14
13
Number of income claims with initial liability decision made beyond 24 days by insurer received
quarter - Allianz
100
80
60
40
20
0
2009/10
2009/10
Q3
Q4
40
57
Average claim duration (months) by initial finalisation quarter - Allianz
10.0
8.0
6.0
4.0
2.0
0.0
2009/10
Q3
Allianz
8.0
Approved insurers
7.2
WorkCover WA
21

Catholic Church
3.2.1 Individual insurer summary - Catholic Church
Claim activity
Current
quarter
Claim numbers
Total claim count
77
118
115
Claim payments ($m)

1.0
0.8
0.2
Claim management
Current
quarter
91

(days)
1.9

86
14 days
and 24 days
days
11.9
quarters (short term trend) because of the low number of claims lodged.
WorkCover WA
Catholic Church
3.2.2 Claim activity - Catholic Church
Total number of claims by insurer received quarter - Catholic Church
200
150
100
50
0 2009/10
Q3
Q4
77
63
Total number of active income claims by transaction quarter - Catholic Church
400
300
200
100
0 2009/10
Q3
Q4
131
Total number of closed claims by initial finalisation quarter - Catholic Church
250
137
200
150
100
50
0 2009/10
Q3
Q4
178
106
Total payments by transaction quarter - Catholic Church
2.0
1.5
1.0
0.5
0.0
2009/10
Q3
Total
1.02
Common law
0.28
Excl common law
0.74
WorkCover WA
23

Catholic Church
3.2.3 Claim management - Catholic Church
quarter - Catholic Church
%
100
80
60
40
20
0
2009/10
Q3
Catholic Church
72.2
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - Catholic Church
15
12
9
6
3
0
2009/10
Q3
Catholic Church
6.1
Approved insurers
6.1
%
100
80
60
40
20
0
2009/10
Q3
Catholic Church
88.9
Approved insurers
83.6
WorkCover WA
24
Catholic Church
3.2.3 Claim management - Catholic Church
20
15
10
5
0
2009/10
2009/10
Q3
Q4
0
Number of income claims with initial liability decision made beyond 24 days by insurer received quarter Catholic Church
20
15
10
5
0
2009/10
2009/10
Q3
Q4
4
Average claim duration (months) by initial finalisation quarter - Catholic Church
25.0
20.0
15.0
10.0
5.0
0.0
2009/10
Q3
Catholic Church
12.8
Approved insurers
7.2
WorkCover WA
25

GIO
3.3.1 Individual insurer summary - GIO
Claim activity
Current
quarter
Claim numbers
Total claim count
1,555
2,586
2,002
Claim payments ($m)

34.5
34.0
0.5
Claim management
Current
quarter
79

(days)
4.9

91
14 days
18
and 24 days
28
days
6.5

WorkCover WA

GIO
3.3.2 Claim activity - GIO
Total number of claims by insurer received quarter - GIO
3,000
2,000
1,000
0 2009/10
Q3
Q4
1,639
1,549
Total number of active income claims by transaction quarter - GIO
6,000
5,000
4,000
3,000
2,000
1,000
0 2009/10
Q3
Q4
2,710
2,750
Total number of closed claims by initial finalisation quarter - GIO
3,000
2,000
1,000
0 2009/10
Q3
Q4
1,540
1,637
Total payments by transaction quarter - GIO
50
40
30
20
10
0
2009/10
Q3
Total
Common law
Excl common law
WorkCover WA

GIO
37.66
8.35
29.31
27
3.3.3 Claim management - GIO

quarter - GIO
%
100
80
60
40
20
0
2009/10
Q3
GIO
78.3
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - GIO
15
12
9
6
3
0
2009/10
Q3
GIO
4.7
Approved insurers
6.1
quarter - GIO
%
100
80
60
40
20
0
2009/10
Q3
GIO
85.8
Approved insurers
83.6
WorkCover WA
28

GIO
3.3.3 Claim management - GIO
quarter - GIO
50
40
30
20
10
0 2009/10
Q3
Q4
32
17
Number of income claims with initial liability decision made beyond 24 days by insurer received quarter - GIO
100
80
60
40
20
0
2009/10
2009/10
Q3
Q4
60
Average claim duration (months) by initial finalisation quarter - GIO
10.0
8.0
6.0
4.0
55
2.0
0.0
2009/10
Q3
GIO
6.1
Approved insurers
7.2
WorkCover WA
29

Guild
3.4.1 Individual insurer summary - Guild
Claim activity
Current
quarter
Claim numbers
Total claim count
44
75
47
Claim payments ($m)

0.7
0.7
0.1
Claim management
Current
quarter
52

(days)
8.0

96
14 days
and 24 days
days
10.9
quarters (short term trend) because of the low number of claims lodged.
WorkCover WA

Guild
3.4.2 Claim activity - Guild
Total number of claims by insurer received quarter - Guild
80
60
40
20
0 2009/10
Q3
Q4
47
50
Total number of active income claims by transaction quarter - Guild
120
100
80
60
40
20
0 2009/10
Q3
Q4
99
110
Total number of closed claims by initial finalisation quarter - Guild
80
60
40
20
0 2009/10
Q3
Q4
50
Total payments by transaction quarter - Guild
53
1.0
0.8
0.6
0.4
0.2
0.0
2009/10
Q3
Total
0.63
Common law
0.06
Excl common law
0.57
WorkCover WA
31

Guild
3.4.3 Claim management - Guild
quarter - Guild
%
100
80
60
40
20
0
2009/10
Q3
Guild
12.9
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - Guild
30
25
20
15
10
0
2009/10
Q3
Guild
16.2
Approved insurers
6.1
quarter - Guild
%
100
80
60
40
20
0
2009/10
Q3
Guild
87.1
Approved insurers
83.6
WorkCover WA
32

Guild
3.4.3 Claim management - Guild
quarter - Guild
20
15
10
5
0
2009/10
2009/10
Q3
Q4
0
Number of income claims with initial liability decision made beyond 24 days by insurer received
quarter - Guild
20
15
10
5
0 2009/10
Q3
Q4
4
Average claim duration (months) by initial finalisation quarter - Guild
15.0
12.0
9.0
6.0
3.0
0.0
2009/10
Q3
Guild
8.3
Approved insurers
7.2
WorkCover WA
33

IAG/CGU
3.5.1 Individual insurer summary - IAG/CGU
Claim activity
Current
quarter
Claim numbers
Total claim count
1,671
2,727
1,770
Claim payments ($m)
34.7
31.9
2.8
Claim management
Current
quarter
78

(days)
4.5

91
14 days
14
and 24 days
43
days
5.1

WorkCover WA
IAG/CGU
3.5.2 Claim activity - IAG/CGU
Total number of claims by insurer received quarter - IAG/CGU
2,500
2,000
1,500
1,000
500
0 2009/10
Q3
Q4
1,225
Total number of active income claims by transaction quarter - IAG/CGU
5,000
1,302
4,000
3,000
2,000
1,000
0 2009/10
Q3
Q4
2,376
2,408
Total number of closed claims by initial finalisation quarter - IAG/CGU
2,000
1,500
1,000
500
0 2009/10
Q3
Q4
1,294
1,367
Total payments by transaction quarter - IAG/CGU
40
30
20
10
0
2009/10
Q3
Total
Common law
Excl common law
WorkCover WA
28.94
5.01
23.93
35

IAG/CGU
3.5.3 Claim management - IAG/CGU
quarter - IAG/CGU
%
100
80
60
40
20
0
2009/10
Q3
IAG/CGU
66.6
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - IAG/CGU
10
6
4
2
0
2009/10
Q3
IAG/CGU
7.3
Approved insurers
6.1
quarter - IAG/CGU
%
100
80
60
40
20
0
2009/10
Q3
IAG/CGU
88.0
Approved insurers
83.6
WorkCover WA
36
IAG/CGU
3.5.3 Claim management - IAG/CGU
quarter - IAG/CGU
40
30
20
10
0
2009/10
2009/10
Q3
Q4
14
18
Number of income claims with initial liability decision made beyond 24 days by insurer received quarter IAG/CGU
100
80
60
40
20
0
2009/10
2009/10
Q3
Q4
56
58
Average claim duration (months) by initial finalisation quarter - IAG/CGU
10.0
8.0
6.0
4.0
2.0
0.0
2009/10
Q3
IAG/CGU
6.6
Approved insurers
7.2
WorkCover WA
37

ICWA
3.6.1 Individual insurer summary - ICWA
Claim activity
Current
quarter
Claim numbers
Total claim count
1,324
3,723
1,741
Claim payments ($m)

33.7
32.5
1.1
Claim management
Current
quarter
86

(days)
2.8

89
14 days
21
and 24 days
47
days
WorkCover WA
11.3
ICWA
3.6.2 Claim activity - ICWA
Total number of claims by insurer received quarter - ICWA
2,000
1,500
1,000
500
0 2009/10
Q3
Q4
1,225
1,335
Total number of active income claims by transaction quarter - ICWA
6,000
5,000
4,000
3,000
2,000
1,000
0 2009/10
Q3
Q4
3,730
3,744
Total number of closed claims by initial finalisation quarter - ICWA
2,400
2,000
1,600
1,200
800
400
0 2009/10
Q3
Q4
1,478
Total payments by transaction quarter - ICWA
50
40
30
1,328
20
10
0
2009/10
Q3
Total
33.55
Common law
4.30
Excl common law
29.25
WorkCover WA
39

ICWA
3.6.3 Claim management - ICWA
quarter - ICWA
%
100
80
60
40
20
0
2009/10
Q3
ICWA
81.1
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - ICWA
10
6
4
2
0
2009/10
Q3
ICWA
3.8
Approved insurers
6.1
quarter - ICWA
%
100
80
60
40
20
0
2009/10
Q3
ICWA
79.1
Approved insurers
83.6
WorkCover WA
40

ICWA
3.6.3 Claim management - ICWA
quarter - ICWA
80
60
40
20
0
2009/10
2009/10
Q3
Q4
38
36
Number of income claims with initial liability decision made beyond 24 days by insurer received quarter ICWA
150
120
90
60
30
0
2009/10
2009/10
Q3
Q4
109
117
Average claim duration (months) by initial finalisation quarter - ICWA
16.0
14.0
12.0
10.0
8.0
6.0
4.0
2.0
0.0
2009/10
Q3
ICWA
10.4
Approved insurers
7.2
WorkCover WA
41

QBE
3.7.1 Individual Insurer Summary - QBE
Claim activity
Current
quarter
Claim numbers
Total claim count
1,595
3,452
2,200
Claim payments ($m)

42.1
39.8

Claim management
2.3
Current
quarter
63

(days)
7.2

91
14 days
19
and 24 days
45
days
6.9

WorkCover WA

QBE
3.7.2 Claim activity - QBE
Total number of claims by insurer received quarter - QBE
3,000
2,000
1,000
0 2009/10
Q3
Q4
1,909
1,958
Total number of active income claims by transaction quarter - QBE
6,000
4,000
2,000
0 2009/10
Q3
Q4
3,103
3,283
Total number of closed claims by initial finalisation quarter - QBE
3,000
2,000
1,000
0 2009/10
Q3
Q4
1,877
2,291
Total payments by transaction quarter - QBE
50
40
30
20
10
0
2009/10
Q3
Total
34.36
Common law
1.58
Excl common law
32.79
WorkCover WA
43

QBE
3.7.3 Claim management - QBE
quarter - QBE
%
100
80
60
40
20
0
2009/10
Q3
QBE
56.2
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - QBE
14
12
10
8
6
4
2
0
2009/10
Q3
QBE
8.0
Approved insurers
6.1
quarter - QBE
%
100
80
60
40
20
0
2009/10
Q3
QBE
76.0
Approved insurers
83.6
WorkCover WA
44

QBE
3.7.3 Claim management - QBE
quarter - QBE
120
100
80
60
40
20
0 2009/10
Q3
Q4
105
78
Number of income claims with initial liability decision made beyond 24 days by insurer received quarter - QBE
150
120
90
60
30
0
2009/10
2009/10
Q3
Q4
106
98
Average claim duration (months) by initial finalisation quarter - QBE
10.0
8.0
6.0
4.0
2.0
0.0
2009/10
Q3
QBE
5.9
Approved insurers
7.2
WorkCover WA
45
Wesfarmers
3.8.1 Individual insurer summary - Wesfarmers
Claim activity
Current
quarter
Claim numbers
Total claim count
256
518
312
Claim payments ($m)

5.0
4.9
0.1
Claim management
Current
quarter
82

(days)
3.5

89
14 days
and 24 days
13
days
WorkCover WA

Wesfarmers
3.8.2 Claim activity - Wesfarmers
Total number of claims by insurer received quarter - Wesfarmers
6.2
500
400
300
200
100
0 2009/10
Q3
Q4
228
273
Total number of active income claims by transaction quarter - Wesfarmers
1,000
800
600
400
200
0 2009/10
Q3
Q4
536
535
Total number of closed claims by initial finalisation quarter - Wesfarmers
350
300
250
200
150
100
50
0 2009/10
Q3
Q4
328
258
Total payments by transaction quarter - Wesfarmers
10
6
4
2
0
2009/10
Q3
Total
5.05
Common law
0.30
Excl common law
4.75
WorkCover WA
47

Wesfarmers
3.8.3 Claim management - Wesfarmers
quarter - Wesfarmers
%
100
80
60
40
20
0
2009/10
Q3
Wesfarmers
91.0
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - Wesfarmers
10
6
4
2
0
2009/10
Q3
Wesfarmers
1.5
Approved insurers
6.1
%
100
80
60
40
20
0
2009/10
Q3
Wesfarmers
91.7
Approved insurers
83.6
WorkCover WA
48

Wesfarmers
3.8.3 Claim management - Wesfarmers
20
15
10
5
0
2009/10
2009/10
Q3
Q4
3
Number of income claims with initial liability decision made beyond 24 days by insurer received quarter Wesfarmers
40
30
20
10
0
2009/10
2009/10
Q3
Q4
8
12
Average claim duration (months) by initial finalisation quarter - Wesfarmers
10.0
8.0
6.0
4.0
2.0
0.0
2009/10
Q3
Wesfarmers
6.8
Approved insurers
7.2
WorkCover WA
49

Zurich
3.9.1 Individual insurer summary - Zurich
Claim activity
Current
quarter
Claim numbers
Total claim count
664
1,433
701
Claim payments ($m)

16.1
15.1
1.0
Claim management
Current
quarter
80
(days)
4.1

93
14 days
11
and 24 days
10
days
7.5

WorkCover WA

Zurich
3.9.2 Claim activity - Zurich
Total number of claims by insurer received quarter - Zurich
1,500
1,000
500
0 2009/10
Q3
Q4
704
706
Total number of active income claims by transaction quarter - Zurich
3,000
2,000
1,000
0 2009/10
Q3
Q4
1,291
Total number of closed claims by initial finalisation quarter - Zurich
1,500
1,000
1,308
500
0 2009/10
Q3
Q4
734
649
Total payments by transaction quarter - Zurich
20
15
10
5
0
2009/10
Q3
Total
12.50
Common law
1.49
Excl common law
11.01
WorkCover WA
51
Zurich
3.9.3 Claim management - Zurich
quarter - Zurich
%
100
80
60
40
20
0
2009/10
Q3
Zurich
69.5
Approved insurers
70.3
Average insurer lodgement period for income claims by insurer received quarter - Zurich
10
6
4
2
0
2009/10
Q3
Zurich
6.7
Approved insurers
6.1
quarter - Zurich
%
100
80
60
40
20
0
2009/10
Q3
Zurich
91.2
Approved insurers
83.6
WorkCover WA
52

Zurich
3.9.3 Claim management - Zurich
quarter - Zurich
40
30
20
10
0
2009/10
2009/10
Q3
Q4
7
11
Number of income claims with initial liability decision made beyond 24 days by insurer received quarter Zurich
80
60
40
20
0
2009/10
2009/10
Q3
Q4
24
31
Average claim duration (months) by initial finalisation quarter - Zurich
10.0
8.0
6.0
4.0
2.0
0.0
2009/10
Q3
Zurich
4.5
Approved insurers
7.2
WorkCover WA
53
Former insurers
3.10.1 Individual insurer summary - former insurers
Claim activity
2012/13
Q3
Claim numbers
Total claim count
10
24
21
Claim payments ($m)

0.2
0.0
0.2
* Includes ICWA, current and former approved insurers.
WorkCover WA
54
Disclaimer
1 Due to the dynamic nature of workers compensation claims, the interpretation of data contained within
this report (the data) must be undertaken with some caution. Data users are cautioned to consider
carefully the provisional nature of the data before using it for decisions that concern personal or public
safety or the conduct of business that involves substantial monetary or operational consequences.
2 The accuracy or reliability of the data is not guaranteed or warranted in any way. WorkCover WA has
made a reasonable effort to ensure that the data is up-to-date, accurate, complete, and comprehensive
at the time of disclosure. This data reflects data reported to this agency by insurers for the reporting
periods indicated. Data users are responsible for ensuring by independent verification its accuracy,
currency or completeness.
3 Neither WorkCover WA, or its agencies or representatives are responsible for data that is misinterpreted
or altered in any way. Derived conclusions and analysis generated from this data are not to be
considered attributable to WorkCover WA.
4 This data is provided as is and in no event shall WorkCover WA, its agencies or representatives be liable
for any damages, including, without limitation, damages resulting from lost data or lost profits or revenue,
the costs of recovering such data, the costs of substitute data, claims by third parties or for other similar
costs, or any special, incidental, punitive or consequential damages, arising out of the use of the data.
5 Information concerning the accuracy and appropriate uses of the data or concerning other workers
compensation data may be obtained by contacting WorkCover WA.
WorkCover WA
55
Data as at 5 May 2014
4
5
6
6
7
8
8
9
10
11
12
14
17
18
18
22
26
30
34
38
42
46
50
54
55
aim management performance of the
provides workers' compensation
proved insurers. The eight approved
scheme as at December 2013
on their performance.
nd claim management across
approved insurers and ICWA (i.e. self-
management (aggregate) for
ty and claim management for
uch as Catholic Church and
use of the low number of claims
urers and provides a comparison
e included in this section to
mer approved insurers is also
an insurer during a financial year/quarter. It includes claims where
nt has been recorded at the date of data extract.
h one or more payments in a financial year/quarter.
ng a financial year/quarter i.e. a finalisation date is
ed to claims within the financial year/quarter where payments were
hich the claim was lodged. It should be noted that payments are
ningful comparisons over time.
es in this report
Performance ratings
Less then 50%
e claim was lodged

50% to 69%
70% to 89%
Greater than or equal to 90%
Less then 60%
he income claim
60% to 74%
75% to 89%
Greater than or equal to 90%
10% or more above the insurer average

Within 10% of the insurer average
10% or more below the insurer average
% of active income claims

13.50%
0.70%
15.60%
0.50%
16.10%
20.50%
3.10%
8.50%
21.40%
% of claim payments
13.90%
0.50%
18.10%
0.30%
16.70%
21.40%
2.50%
7.90%
18.70%
nd ICWA. Proportions are based on

(days) - income claims
5.7
2.9
4.5
7.5
4.8
10.2
3.6
4.3
3.3
5.7
and 24 days
110
5
81
0
67
93
17
47
125
61
7.4
10.1
6.5
9.8
5.2
6.8
6.0
7.5
11.9
7.4
2012/13 Q4
2013/14 Q1
1,389
1,328
79
81
1,515
1,574
38
39
1,604
1,681
1,780
1,672
254
247
720
644
1,288
1,326
8,667
8,592
ast four insurer received years

2010/11
2011/12
2010/11
2011/12
4,687
5,302
266
311
6,235
6,525
165
168
5,328
5,986
8,348
7,924
965
1,008
3,152
3,169
5,223
5,111
34,369
35,504
2012/13
2012/13 Q4
2013/14 Q1
2,544
2,711
121
118
2,924
2,839
83
89
2,894
2,939
3,744
3,600
516
531
1,533
1,487
3,972
4,116
18,331
18,430
Number of active income claims for the past four transaction years
2010/11
2011/12
3,926
4,473
215
218
5,044
5,243
197
184
4,545
4,764
6,562
7,162
1,011
1,052
2,774
2,969
6,951
6,833
31,225
32,898
ncome claims
2010/11
2011/12
2012/13
2012/13 Q4
2013/14 Q1
1,448
1,535
50
92
2,024
2,050
34
39
1,705
1,868
2,049
1,939
273
205
752
654
1,344
1,940
9,679
10,322
e past four finalisation years

2010/11
2011/12
4,311
4,824
221
375
6,667
6,019
169
165
5,432
5,538
7,274
7,939
1,057
1,034
2,896
3,348
5,056
5,241
33,083
34,483
2010/11
2011/12
2012/13
2012/13 Q4
2013/14 Q1
$m
$m
28.2
31.0
1.0
0.8
36.6
38.3
0.6
0.6
33.9
33.9
43.6
43.6
5.2
6.1
15.7
14.7
35.2
40.9
199.8
209.9
r transaction years
2010/11
2011/12
$m
$m
87.5
98.4
3.8
3.0
129.3
138.3
3.1
3.0
108.6
105.5
149.1
163.9
22.2
20.8
56.4
59.9
132.1
141.9
692.1
734.6
im payments
2010/11
2011/12
2012/13
2012/13 Q4
2013/14 Q1
urer received quarters
84
85
73
94
78
77
50
46
73
76
50
56
77
76
75
81
82
88
72
75
Proportion of insurer lodgement within five working days for the past four insurer received years
2010/11
2011/12
%
78
84
84
82
2010/11
75
83
53
58
69
72
57
60
88
86
74
77
84
87
72
76
2011/12
2012/13
2013/14 Q1
2013/14 Q2
Greater than or
equal to 90%
- income claims
2012/13 Q4
days
days
days
5.1
8.8
5.0
5.0
1.2
1.9
4.0
5.0
4.9
8.7
6.8
8.0
5.1
4.5
4.5
12.4
10.1
7.2
3.1
4.8
3.5
4.5
3.8
4.1
3.9
3.0
2.8
6.1
6.0
4.8
Average insurer lodgement period for the past four insurer received years - income claims
2010/11
2011/12
2012/13
days
days
days
10
16
10
2010/11
2011/12
2012/13
GIO
Guild
IAG/CGU
within 14 days
s for the last four insurer
2012/13 Q4
2013/14 Q1
%
%
86
84
80
81
90
89
85
81
91
91
90
88
95
92
85
86
79
86
87
88
Proportion of income claims with initial liability decision made within 14 days for the last four insurer
2010/11
2011/12
2010/11
%
85
84
78
81
89
88
77
84
88
91
85
85
96
94
90
90
77
80
85
86
2011/12
2012/13
2012/13 Q4
2013/14 Q1
2013/14 Q2
Greater than or
equal to 90%
tween 15 and 24 days
24 days for the last four
28
17
26
17
22
18
20
12
14
20
25
19
15
11
11
41
25
21
144
119
116
Number of income claims with initial liability decision made between 15 and 24 days for the last four
2010/11
2011/12
2012/13
79
110
127
86
88
72
69
41
75
280
276
127
14
13
49
47
50
197
178
162
774
761
630
2010/11
2011/12
2012/13
GIO
Guild
IAG/CGU
2012/13 Q4
2013/14 Q1
2013/14 Q2
yond 24 days
for the last four insurer received
53
60
21
43
55
28
52
56
43
64
79
45
13
45
40
10
116
70
47
388
378
211
Number of income claims with initial liability decision made beyond 24 days for the past four insurer
2010/11
2011/12
2012/13
238
258
250
21
17
14
218
254
219
22
16
227
206
242
310
308
268
15
24
19
121
131
135
504
415
408
1,676
1,629
1,562
2010/11
2011/12
2012/13
GIO
Guild
IAG/CGU
16
2012/13 Q4
2013/14 Q1
months
months
7.0
7.2
12.0
9.7
6.6
6.2
7.7
9.1
5.3
5.3
7.1
6.9
6.2
6.2
6.8
8.0
13.8
11.5
7.5
7.4
Average claim duration for the past four initial finalisation years
2010/11
2010/11
2011/12
months
months
2011/12
7.5
7.3
15.6
14.3
6.4
6.7
8.9
10.5
5.9
5.4
5.8
5.8
6.7
6.4
5.9
5.7
9.9
10.7
6.8
7.0
2012/13
Allianz
% change
% of
from previous
Current
approved
quarter
experience*
insurers
-5.4
-13.5
-16.7
-13.5
-12.5
-18.9
14.9
13.8
12.6
13.8
12.6
31.8
Allianz
% change
from previous
Current
quarter
Average
experience performance
-3.5
-76.4
4.5
52.9
-65.0
3.2
18
2009/10
2010/11
2010/11
Q1
Q2
Q3
1,181
2009/10
1,177
2010/11
Q1
2010/11
Q2
2,083
2010/11
Q3
2,105
2010/11
Q1
1,186
2010/11
Q2
1,018
2,106
Q3
1,073
1,034
2009/10
2010/11
2010/11
Q4
Q1
Q2
24.23
21.98
20.35
3.81
3.43
1.82
20.42
18.55
18.53
me claims by insurer received
2009/10
2010/11
2010/11
Q4
Q1
Q2
69.0
74.9
79.7
70.2
71.7
71.7
2009/10
2010/11
Q4
days by insurer received
2010/11
Q1
Q2
5.5
5.3
4.3
6.1
5.7
5.7
2009/10
2010/11
Q4
2010/11
Q1
Q2
84.9
84.2
81.4
85.0
85.3
84.4
24 days by insurer received
2010/11
2010/11
Q1
2010/11
Q2
18
Q3
27
19
by insurer received
2010/11
2010/11
2010/11
Q1
Q2
Q3
65
71
59
2009/10
2010/11
2010/11
Q4
Q1
Q2
8.6
7.4
7.3
7.2
6.9
6.7
Catholic Church
% change
% of
from previous
Current
approved
quarter^
experience*
insurers
-4.9
0.0
25.0
30.7
42.0
2.7
0.9
0.7
1.1
0.5
0.4
2.0
Catholic Church
% change
from previous
Current
quarter^
Average
-3.0
36.7
5.2
n/a
-57.1
22.4
^ It should be noted that claim activity and claim management for smaller insurers may be subject to greater variation across
22
2009/10
2010/11
2010/11
Q1
Q2
Q3
75
67
64
2009/10
2010/11
2010/11
Q1
Q2
Q3
122
108
112
2009/10
2010/11
Q1
2010/11
Q2
79
Q3
43
21
2009/10
2010/11
2010/11
Q4
Q1
Q2
0.96
1.17
0.91
0.13
0.25
0.14
0.83
0.92
0.77
2009/10
2010/11
Q4
2010/11
Q1
Q2
78.6
76.9
93.1
70.2
71.7
71.7
rter - Catholic Church
2009/10
2010/11
2010/11
Q4
Q1
Q2
3.4
3.5
2.4
6.1
5.7
5.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
92.9
76.9
75.9
85.0
85.3
84.4
2010/11
2010/11
Q1
2010/11
Q2
1
Q3
1
by insurer received quarter -
2010/11
2010/11
2010/11
Q1
Q2
Q3
2009/10
2010/11
2010/11
Q4
Q1
Q2
15.6
16.4
17.2
7.2
6.9
6.7
GIO
% change
% of
from previous
Current
approved
quarter
experience*
insurers
-1.2
-8.9
-2.3
-10.0
-0.4
-87.7
18.4
15.2
19.7
17.7
18.6
4.4
GIO
% change
from previous
Current
quarter
Average
1.8
-3.3
2.4
-18.2
-49.1
5.6
26
2009/10
2010/11
2010/11
Q1
Q2
1,618
Q3
1,558
1,503
2009/10
2010/11
2010/11
Q1
Q2
Q3
2,724
2009/10
2,641
2010/11
Q1
2010/11
Q2
1,846
2,669
Q3
1,851
1,613
2009/10
2010/11
2010/11
Q4
Q1
Q2
40.71
31.43
34.35
9.25
5.77
8.98
31.46
25.66
25.37
2009/10
2010/11
Q4
2010/11
Q1
Q2
78.9
76.8
76.5
70.2
71.7
71.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
4.9
4.8
4.4
6.1
5.7
5.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
89.3
89.8
85.5
85.0
85.3
84.4
2009/10
2010/11
Q1
2010/11
Q2
16
Q3
27
22
by insurer received quarter - GIO
2010/11
2010/11
Q1
2010/11
Q2
52
Q3
70
47
2009/10
2010/11
Q4
2010/11
Q1
Q2
6.1
6.0
6.4
7.2
6.9
6.7
Guild
% change
% of
from previous
Current
approved
quarter^
experience*
insurers
12.8
-15.7
20.5
30.1
21.2
751.9
0.5
0.4
0.5
0.4
0.4
0.5
Guild
% change
from previous
Current
quarter^
Average
5.7
14.8
15.5
n/a
-80.0
18.8
^ It should be noted that claim activity and claim management for smaller insurers may be subject to greater variation across
30
2009/10
2010/11
Q1
2010/11
Q2
46
Q3
46
46
2009/10
2010/11
2010/11
Q1
Q2
Q3
109
102
95
2009/10
2010/11
2010/11
Q1
Q2
Q3
36
53
33
2009/10
2010/11
Q4
2010/11
Q1
Q2
0.65
0.60
0.71
0.02
0.05
0.10
0.63
0.55
0.61
2009/10
2010/11
2010/11
Q4
Q1
Q2
37.5
48.4
55.2
70.2
71.7
71.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
20.3
13.4
8.1
6.1
5.7
5.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
90.6
74.2
79.3
85.0
85.3
84.4
2010/11
2010/11
2010/11
Q1
Q2
Q3
by insurer received
2009/10
2010/11
Q1
2010/11
Q2
8
2009/10
Q3
5
2010/11
Q4
2010/11
Q1
Q2
12.0
8.2
9.1
7.2
6.9
6.7
IAG/CGU
% change
% of
from previous
Current
approved
quarter
experience*
insurers
-0.6
-7.2
-5.2
19.8
16.1
17.4
2.3
-3.0
162.7
17.8
17.4
23.6
IAG/CGU
% change
from previous
Current
Average
quarter
2.0
-1.5
0.6
16.7
-23.2
-3.6
34
2009/10
2010/11
Q1
2010/11
Q2
1,248
Q3
1,397
1,358
2009/10
2010/11
Q1
2010/11
Q2
2,359
Q3
2,353
2,308
2009/10
2010/11
2010/11
Q1
Q2
Q3
1,321
2009/10
2010/11
Q4
1,301
1,378
2010/11
Q1
Q2
28.51
27.83
29.05
3.00
4.50
5.42
25.51
23.33
23.63
2009/10
2010/11
Q4
2010/11
Q1
Q2
67.0
69.0
67.5
70.2
71.7
71.7
rter - IAG/CGU
2009/10
2010/11
2010/11
Q4
Q1
Q2
8.0
6.2
6.3
6.1
5.7
5.7
2009/10
2010/11
Q4
2010/11
Q1
Q2
88.2
87.7
88.5
85.0
85.3
84.4
2010/11
2010/11
Q1
2010/11
Q2
17
Q3
16
17
2010/11
2010/11
2010/11
Q1
Q2
Q3
60
58
59
2009/10
2010/11
2010/11
Q4
Q1
Q2
5.9
6.5
5.7
7.2
6.9
6.7
ICWA
% change
% of
from previous
Current
approved
quarter
experience*
insurers
-0.2
-9.5
-10.3
-17.6
-15.4
-53.3
15.7
21.9
17.1
17.3
17.8
9.6
ICWA
% change
from previous
Current
quarter
Average
-2.1
-6.5
2.8
-16.0
-32.9
-1.5
38
2009/10
2010/11
Q1
2010/11
Q2
1,359
Q3
1,300
1,274
2009/10
2010/11
2010/11
Q1
Q2
Q3
3,780
2009/10
3,903
2010/11
Q1
2010/11
Q2
1,265
3,775
Q3
1,273
1,204
2009/10
2010/11
2010/11
Q4
Q1
Q2
35.71
29.10
34.19
2.49
2.08
2.89
33.22
27.02
31.30
2009/10
2010/11
Q4
2010/11
Q1
Q2
82.0
85.4
83.1
70.2
71.7
71.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
3.7
3.1
3.4
6.1
5.7
5.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
80.2
77.2
77.5
85.0
85.3
84.4
2010/11
2010/11
Q1
2010/11
Q2
50
Q3
51
39
2010/11
2010/11
Q1
2010/11
Q2
130
Q3
123
125
2009/10
2010/11
2010/11
Q4
Q1
Q2
10.4
10.1
9.5
7.2
6.9
6.7
QBE
% change
% of
from previous
Current
approved
quarter
experience*
insurers
-4.6
-4.1
13.5
-3.4
-6.0
90.6
QBE
18.9
20.3
21.6
21.6
21.8
19.2
% change
from previous
Current
Average
quarter
6.9
-40.2
3.3
-24.0
-43.0
0.7
42
2009/10
2010/11
2010/11
Q1
Q2
Q3
2,092
2009/10
2,138
2010/11
Q1
2010/11
Q2
3,182
2,079
Q3
3,204
3,353
2009/10
2010/11
2010/11
Q1
Q2
Q3
1,942
1,544
1,564
2009/10
2010/11
2010/11
Q4
Q1
Q2
39.86
37.00
35.73
1.17
1.56
0.84
38.69
35.44
34.89
2009/10
2010/11
2010/11
Q4
Q1
Q2
57.3
55.4
55.5
70.2
71.7
71.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
8.1
8.9
9.2
6.1
5.7
5.7
2009/10
2010/11
Q4
2010/11
Q1
Q2
80.5
86.2
83.0
85.0
85.3
84.4
2009/10
2010/11
Q1
2010/11
Q2
51
Q3
95
81
by insurer received quarter - QBE
2010/11
2010/11
Q1
2010/11
Q2
81
Q3
87
78
2009/10
2010/11
2010/11
Q4
Q1
Q2
6.2
5.6
5.8
7.2
6.9
6.7
Wesfarmers
% change
% of
from previous
Current
approved
quarter
experience*
insurers
3.6
-2.4
52.2
-17.4
-14.6
-66.5
3.0
3.1
3.1
2.6
2.7
0.9
Wesfarmers
% change
from previous
Current
quarter
Average
5.9
-36.0
-3.1
-28.6
116.7
-0.1
46
2009/10
2010/11
2010/11
Q1
Q2
Q3
215
277
242
2009/10
2010/11
2010/11
Q1
Q2
Q3
538
2009/10
528
2010/11
Q1
2009/10
2010/11
Q2
250
512
Q3
245
2010/11
309
2010/11
Q4
Q1
Q2
9.63
6.09
5.92
4.85
0.77
0.62
4.77
5.33
5.30
2009/10
2010/11
2010/11
Q4
Q1
Q2
82.9
82.5
90.8
70.2
71.7
71.7
rter - Wesfarmers
2009/10
2010/11
Q4
2010/11
Q1
Q2
3.0
2.8
2.0
6.1
5.7
5.7
2009/10
2010/11
Q4
2010/11
Q1
Q2
90.5
92.7
97.4
85.0
85.3
84.4
2010/11
2010/11
2010/11
Q1
Q2
Q3
2010/11
2010/11
2010/11
Q1
Q2
Q3
2009/10
2010/11
2010/11
Q4
Q1
Q2
6.6
8.9
6.4
7.2
6.9
6.7
Zurich
% change
% of
from previous
Current
approved
quarter
experience*
insurers
3.1
-3.6
7.2
8.9
3.9
337.4
7.9
8.4
6.9
8.3
8.3
8.1
Zurich
% change
from previous
Current
quarter
Average
-1.6
8.3
7.6
0.0
-75.0
-6.3
50
2009/10
2010/11
2010/11
Q1
Q2
Q3
777
753
809
2009/10
2010/11
2010/11
Q1
Q2
Q3
1,369
1,364
1,456
2009/10
2010/11
Q1
2010/11
Q2
739
Q3
701
663
2009/10
2010/11
2010/11
Q4
Q1
Q2
13.36
14.87
13.93
2.06
3.40
2.21
11.31
11.48
11.72
2009/10
2010/11
2010/11
Q4
Q1
Q2
65.5
72.4
73.7
70.2
71.7
71.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
6.3
4.5
5.3
6.1
5.7
5.7
2009/10
2010/11
2010/11
Q4
Q1
Q2
89.1
88.5
92.6
85.0
85.3
84.4
2010/11
2010/11
Q1
2010/11
Q2
18
Q3
8
10
2010/11
2010/11
2010/11
Q1
Q2
Q3
29
2009/10
22
2010/11
Q4
31
2010/11
Q1
Q2
5.4
5.9
5.3
7.2
6.9
6.7
Former insurers
2012/13
2013/14
2013/14
Q4
Q1
Q2
13
23
15
20
20
19
13
12
30
0.8
0.2
0.3
0.2
0.1
0.0
0.6
0.1
0.3
kers compensation claims, the interpretation of data contained within
ertaken with some caution. Data users are cautioned to consider
the data before using it for decisions that concern personal or public
that involves substantial monetary or operational consequences.
ata is not guaranteed or warranted in any way. WorkCover WA has

and comprehensive
s for the reporting
ion its accuracy,
encies or representatives are responsible for data that is misinterpreted
nclusions and analysis generated from this data are not to be
no event shall WorkCover WA, its agencies or representatives be liable
ut limitation, damages resulting from lost data or lost profits or revenue,

the costs of substitute data, claims by third parties or for other similar
unitive or consequential damages, arising out of the use of the data.
acy and appropriate uses of the data or concerning other workers
ned by contacting WorkCover WA.
2013/14 Q2
Four quarter trend
1,256
77
1,555
44
1,671
1,595
256
664
1,324
8,442
2012/13
Four year trend
5,331
289
6,175
135
6,429
7,154
999
2,938
5,033
34,483
2013/14 Q2
Four quarter trend
2,344
118
2,586
75
2,727
3,452
518
1,433
3,723
16,976
2012/13
Four year trend

4,615
221
5,304
161
5,225
7,118
975
2,952
6,962
33,533
2013/14 Q2
Four quarter trend
1,279
115
2,002
47
1,770
2,200
312
701
1,741
10,167
2012/13
Four year trend

5,248
268
7,312
150
6,162
7,912
994
2,993
5,423
36,462
2013/14 Q2
Four quarter trend
$m
26.8
1.0
34.5
0.7
34.7
42.1
5.0
16.1
33.7
194.6
2012/13
Four year trend
$m
101.0
3.1
143.1
2.6
128.2
161.2
19.1
62.3
144.3
764.9
2013/14 Q2
Four quarter
Average
trend
performance
81
91
79
52
78
63
82
80
86
77
e past four insurer received years

2012/13
%
Four year
Average
trend
performance
84
79
82
54
74
56
81
78
84
75
Four quarter
trend
Four year
trend
QBE
Wesfarmers
Zurich
13
2013/14 Q2
%
ICWA
Four quarter
Average
trend
performance
89
86
91
96
91
91
89
93
89
90
within 14 days for the last four insurer

2012/13
%
Four year
Average
trend
performance
83
85
89
92
90
89
95
89
81
87
Four quarter
% of insurer
total
total
110
20%
1%
81
15%
0%
67
12%
93
17%
17
3%
47
9%
125
23%
545
100%
Four year
% of insurer
total
total
383
13%
17
1%
343
12%
0%
252
9%
1,035
35%
54
2%
191
6%
674
23%
2,954
100%
QBE
Wesfarmers
Four quarter
% of insurer
total
total
Zurich
ICWA
203
15%
17
1%
191
14%
10
1%
214
16%
250
18%
29
2%
128
9%
316
23%
1,358
100%
Four year
% of insurer
total
total
QBE
917
14%
65
1%
891
14%
59
1%
903
14%
1,287
20%
98
2%
516
8%
1,779
27%
6,515
100%
Wesfarmers
Zurich
ICWA
2013/14 Q2
months
Four quarter
Average
trend
performance
7.4
11.9
6.5
10.9
5.1
6.9
6.2
7.5
11.3
7.4
2012/13
Four year
Average
months
trend
performance
7.4
9.4
6.4
9.5
5.3
6.3
5.9
7.1
11.7
7.2
Performance ratings
10% or more above
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
1,143
2010/11
1,328
2010/11
Q4
2011/12
Q1
2,189
2010/11
Q1
2,345
2011/12
Q3
1,305
1,383
2011/12
Q4
2,362
2011/12
Q2
1,189
1,408
2011/12
Q3
2,605
2011/12
Q1
1,186
1,321
2011/12
Q2
2,333
2011/12
Q4
1,245
2012/13
Q4
1,133
2,575
Q1
1,197
1,334
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
19.97
25.20
23.97
25.91
23.59
24.91
1.55
3.60
3.36
2.29
4.85
3.77
18.42
21.60
20.61
23.62
18.75
21.14
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
79.2
77.7
84.1
84.4
81.6
86.4
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
4.6
4.5
3.2
2.9
4.4
2.6
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
85.2
88.7
84.6
87.4
83.4
81.7
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2011/12
Q4
2011/12
Q1
15
2011/12
Q2
19
2011/12
Q3
18
2012/13
Q4
26
Q1
47
31
2010/11
2011/12
2011/12
2011/12
2011/12
2012/13
Q4
Q1
Q2
Q3
Q4
Q1
43
73
46
69
70
67
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
7.2
7.9
7.2
7.7
7.1
7.2
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
60
89
74
73
75
75
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
102
102
118
113
114
105
2010/11
2010/11
Q4
2011/12
Q1
78
2011/12
Q2
20
2011/12
Q3
13
2011/12
Q4
241
Q1
101
48
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
0.84
0.91
0.78
0.85
0.68
0.67
0.06
0.05
0.13
0.13
0.06
0.03
0.78
0.86
0.65
0.72
0.62
0.63
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
91.3
76.0
83.9
79.2
90.3
71.4
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
3.0
4.9
3.5
3.3
2.8
4.1
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
87.0
72.0
77.4
75.0
80.6
89.3
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2011/12
Q4
2011/12
Q1
0
2011/12
Q2
0
2011/12
Q3
3
2012/13
Q4
1
Q1
1
2010/11
2011/12
2011/12
2011/12
2011/12
2012/13
Q4
Q1
Q2
Q3
Q4
Q1
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
13.8
14.3
6.4
21.5
14.6
14.0
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
1,556
Q2
1,669
Q3
1,548
Q4
1,619
Q1
1,689
1,612
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
2,728
2010/11
2,820
2010/11
Q4
2011/12
Q1
1,357
2,898
2011/12
Q2
1,327
2,804
2011/12
Q3
1,611
2,813
2011/12
Q4
1,707
2,934
Q1
1,374
1,618
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
31.30
32.23
36.68
33.85
33.69
34.06
4.93
3.99
8.35
4.92
3.65
3.43
26.37
28.23
28.33
28.93
30.03
30.63
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
72.3
76.3
83.5
86.6
79.6
84.2
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
7.9
5.4
3.8
2.9
4.5
3.3
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
89.8
89.2
84.6
87.8
90.6
87.7
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2010/11
Q4
2011/12
Q1
21
2010/11
Q2
32
2011/12
Q4
Q1
26
2011/12
Q3
61
2011/12
Q4
13
2011/12
Q2
77
2011/12
Q3
17
2011/12
Q1
49
2011/12
2012/13
Q4
51
20
Q1
65
59
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
6.7
6.5
7.1
6.5
6.6
6.7
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
Q4
2011/12
Q1
27
2011/12
Q2
39
2011/12
Q3
40
2011/12
Q4
41
Q1
48
23
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
89
88
83
87
91
74
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
47
46
34
39
46
48
2010/11
2010/11
Q3
2011/12
Q4
0.86
Q1
0.88
0.14
0.72
2011/12
0.88
2011/12
Q2
2011/12
Q3
Q4
0.89
0.66
0.83
0.60
0.11
0.02
0.13
0.04
0.77
0.64
0.70
0.56
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
59.4
46.7
61.5
76.7
55.6
38.7
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
7.6
9.7
8.5
27.7
18.6
9.9
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
75.0
80.0
88.5
80.0
88.9
80.6
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2011/12
2011/12
2011/12
2011/12
2012/13
Q4
Q1
Q2
Q3
Q4
Q1
2010/11
2010/11
Q4
2011/12
Q1
3
2010/11
Q2
1
2010/11
Q3
2011/12
Q3
6
2011/12
Q4
2011/12
Q4
3
2011/12
Q1
2011/12
Q1
6
2011/12
Q2
2011/12
Q3
Q4
10.3
8.0
11.5
10.4
9.3
10.6
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
Q4
2011/12
Q1
1,325
2011/12
Q2
1,407
2011/12
Q3
1,464
2011/12
Q4
1,553
Q1
1,562
1,632
2010/11
2010/11
Q4
2011/12
Q1
2,333
2011/12
Q2
2,339
2011/12
Q3
2,392
2011/12
Q4
2,436
Q1
2,584
2,663
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
1,432
2010/11
1,232
2010/11
Q3
1,242
2011/12
Q4
1,490
2011/12
Q1
1,574
2011/12
Q2
1,479
2011/12
Q3
Q4
25.44
26.33
25.45
25.99
24.82
29.25
3.30
2.83
1.24
2.51
0.65
1.02
22.14
23.50
24.21
23.48
24.17
28.23
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
71.8
68.9
73.9
73.2
70.3
69.9
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
5.8
6.0
6.3
5.3
6.5
5.9
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
88.0
88.5
91.2
91.1
90.6
91.9
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2011/12
Q4
2011/12
Q1
19
2011/12
Q2
8
2011/12
Q3
11
2012/13
Q4
15
Q1
7
16
2010/11
2011/12
2011/12
2011/12
2011/12
2012/13
Q4
Q1
Q2
Q3
Q4
Q1
50
52
51
51
52
62
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
5.9
5.4
5.4
5.4
5.6
5.4
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
Q4
2011/12
Q1
1,290
2011/12
Q2
1,345
2011/12
Q3
1,242
2011/12
Q4
1,210
Q1
1,314
1,295
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
3,964
2010/11
3,839
2010/11
Q4
2011/12
Q1
1,314
3,748
2011/12
Q2
1,271
3,994
2011/12
Q3
1,123
4,013
2011/12
Q4
1,244
3,965
Q1
1,603
1,415
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
29.86
39.00
36.21
31.91
40.99
32.79
1.39
2.93
2.89
2.05
3.59
1.07
28.47
36.07
33.32
29.86
37.40
31.72
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
84.7
84.4
89.4
86.3
88.0
82.7
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
3.3
4.3
2.8
3.1
3.1
4.3
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
78.7
76.2
79.0
79.9
83.5
79.7
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2011/12
Q4
2011/12
Q1
57
2011/12
Q2
42
2011/12
Q3
59
2012/13
Q4
29
Q1
48
49
2010/11
2011/12
Q4
2011/12
Q1
126
2011/12
Q2
128
2011/12
Q3
89
2012/13
Q4
88
Q1
110
106
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
9.4
10.4
10.0
10.4
10.9
11.4
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
2,039
2010/11
2,015
2010/11
Q4
2011/12
Q1
3,533
1,911
2011/12
Q2
3,686
2,052
2011/12
Q3
3,715
1,946
2011/12
Q4
3,664
1,883
Q1
3,749
3,872
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
2,224
1,957
2,082
1,859
2,041
2,221
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
36.17
40.17
41.59
37.90
42.57
41.86
1.97
2.42
2.39
1.09
2.21
1.59
34.20
37.74
39.20
36.80
40.35
40.27
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
60.8
55.3
61.4
60.6
59.7
59.1
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
8.1
9.1
9.2
7.7
9.1
8.3
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
83.9
87.9
88.8
79.3
85.9
85.5
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2010/11
Q4
2011/12
Q1
53
2010/11
Q2
51
2011/12
Q4
Q1
53
2011/12
Q3
84
2011/12
Q4
63
2011/12
Q2
62
2011/12
Q3
109
2011/12
Q1
64
2011/12
2012/13
Q4
80
50
Q1
82
66
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
5.7
6.1
6.0
6.0
5.4
5.9
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
231
256
252
264
236
250
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
494
2010/11
535
2010/11
Q4
2010/11
2011/12
Q1
253
516
2010/11
2011/12
Q2
255
506
2011/12
2011/12
Q3
257
511
2011/12
2011/12
Q4
236
Q1
286
2011/12
464
246
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
5.16
5.00
4.82
5.15
5.23
5.60
0.75
0.15
0.43
0.16
0.47
1.65
4.41
4.84
4.39
4.99
4.76
3.95
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
91.2
88.0
89.6
82.8
82.2
92.2
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
2.1
3.0
1.9
9.8
2.9
1.5
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
Q3
2011/12
Q4
2011/12
Q1
2011/12
Q2
2011/12
Q3
Q4
97.3
95.5
95.7
93.0
94.7
91.5
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2011/12
2011/12
2011/12
2011/12
2012/13
Q4
Q1
Q2
Q3
Q4
Q1
2010/11
2011/12
2011/12
2011/12
2011/12
2012/13
Q4
Q1
Q2
Q3
Q4
Q1
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
6.3
5.5
5.5
5.6
7.1
7.4
6.9
6.9
6.9
6.9
7.0
7.2
Insurer total
Current
Current
quarter
experience
8,442
16,976
10,167
194.6
182.7
11.9
Insurer average
Current
Current
quarter
experience
77
4.8
90
7.4
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
813
789
778
803
799
774
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q4
Q1
Q2
Q3
Q4
Q1
1,539
1,547
1,484
1,570
1,600
1,588
2010/11
2010/11
Q4
2011/12
Q1
793
2011/12
Q2
712
2011/12
Q3
996
2011/12
Q4
796
Q1
844
744
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
12.48
15.14
14.49
13.18
15.42
16.79
0.62
0.94
1.31
0.66
0.32
0.95
11.86
14.21
13.18
12.53
15.09
15.84
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
72.1
75.7
80.3
74.2
77.5
75.3
73.3
72.2
77.9
76.6
74.9
75.6
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
7.2
4.8
5.9
4.9
5.0
5.3
6.1
5.9
5.3
5.1
5.7
5.0
2010/11
2010/11
2011/12
2011/12
2011/12
2011/12
Q3
Q4
Q1
Q2
Q3
Q4
90.4
88.6
88.3
88.3
90.6
91.9
85.7
86.3
86.3
85.1
87.5
86.2
2010/11
2011/12
Q4
2011/12
Q1
13
2011/12
Q2
16
2011/12
Q3
14
2012/13
Q4
7
Q1
10
13
2010/11
2011/12
2011/12
2011/12
2011/12
2012/13
Q4
Q1
Q2
Q3
Q4
Q1
39
2010/11
34
2010/11
Q3
38
2011/12
Q4
33
2011/12
Q1
26
2011/12
Q2
28
2011/12
Q3
Q4
7.4
5.2
5.3
5.6
5.9
6.2
6.9
6.9
6.9
6.9
7.0
7.2
All approved insurers*

Last four
% of insurer
quarters
total
Last four quarters
61
0.20%
34,091
83
0.30%
32,870
76
0.20%
37,707
1.5
0.20%
787.4
0.3
0.10%
674.8
1.2
1.10%
112.6
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,252
1,307
1,389
1,328
1,256
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
2,490
2,381
2,544
2,711
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
1,201
1,448
2013/14
2,344
2012/13
1,265
2013/14
1,535
1,279
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
24.65
23.62
24.53
28.18
30.99
26.81
2.84
2.48
3.15
1.72
4.68
3.80
21.80
21.14
21.38
26.46
26.31
23.01
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
85.4
84.5
83.1
84.1
84.8
81.4
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
3.1
3.2
4.0
5.1
8.8
5.0
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
82.8
83.0
79.8
86.0
84.4
88.9
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
29
39
28
17
26
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
61
69
53
60
21
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
7.0
7.4
8.4
7.0
7.2
7.4
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
73
62
79
81
77
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
140
111
121
118
2013/14
118
2013/14
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
101
69
50
92
2013/14
115
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
0.59
0.65
0.89
1.00
0.80
1.04
0.04
0.01
0.20
0.28
0.23
0.24
0.55
0.64
0.69
0.71
0.57
0.80
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
81.3
78.8
80.8
73.3
94.4
91.4
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
2.7
3.2
4.1
5.0
1.2
1.9
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
87.5
87.9
84.6
80.0
80.6
85.7
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
Q2
2012/13
Q3
2013/14
Q4
2013/14
Q1
Q2
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
9.2
10.6
6.6
12.0
9.7
11.9
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
1,513
Q4
1,535
Q1
1,515
Q2
1,574
1,555
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
2,950
2,680
2,924
2,839
2,586
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,913
1,757
2,024
2013/14
2,050
2013/14
2,002
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
35.09
37.38
34.09
36.55
38.30
34.47
3.31
5.05
4.66
2.83
4.22
0.52
31.78
32.33
29.43
33.72
34.08
33.95
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
84.2
83.3
80.6
78.1
77.2
79.0
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
3.9
3.1
4.2
4.0
5.0
4.9
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
89.0
89.6
86.8
90.1
88.7
91.1
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
11
24
17
22
18
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
52
65
43
55
28
2013/14
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
6.1
6.2
6.8
6.6
6.2
6.5
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
38
36
38
39
44
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
77
82
83
89
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
37
34
39
2013/14
75
2012/13
31
2013/14
47
2013/14
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
0.88
0.62
0.01
0.05
0.87
0.58
0.52
0.52
0.56
0.55
0.72
0.01
0.01
0.06
0.55
0.55
0.66
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
46.7
62.5
53.8
50.0
46.2
51.9
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
10.7
5.1
6.6
8.7
6.8
8.0
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
93.3
91.7
100.0
84.6
80.8
96.3
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
2012/13
2012/13
Q2
2012/13
Q3
2012/13
Q4
2013/14
Q1
2013/14
Q2
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
8.9
10.5
10.9
7.7
9.1
10.9
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,587
1,606
1,604
1,681
1,671
2013/14
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
2,696
2,699
2,894
2,939
2,727
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,490
1,488
1,705
2013/14
1,868
2013/14
1,770
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
32.11
31.78
30.41
33.86
33.91
34.68
4.23
1.67
0.53
1.62
1.07
2.82
27.88
30.12
29.88
32.24
32.84
31.86
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
77.3
72.5
73.9
72.8
75.9
77.9
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
4.3
5.8
5.2
5.1
4.5
4.5
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
90.3
88.9
88.9
90.6
90.7
91.3
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
18
21
20
12
14
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
65
63
52
56
43
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
5.4
5.4
5.2
5.3
5.3
5.1
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,281
1,169
1,288
1,326
1,324
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
3,803
3,951
3,972
4,116
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,364
1,344
1,940
2013/14
3,723
2012/13
1,300
2013/14
1,741
2013/14
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
34.31
35.98
38.84
35.17
40.91
33.70
2.09
1.33
2.24
1.01
2.46
1.15
32.23
34.66
36.60
34.16
38.45
32.55
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
87.0
84.1
81.8
82.3
87.8
85.6
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
2.9
3.6
3.5
3.9
3.0
2.8
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
79.6
81.9
82.7
78.8
85.7
88.5
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
34
38
41
25
21
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
103
83
116
70
47
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
11.2
11.0
11.2
13.8
11.5
11.3
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,800
1,691
1,780
1,672
1,595
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
3,702
3,579
3,744
3,600
2013/14
3,452
2013/14
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,852
1,790
2,049
1,939
2013/14
2,200
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
40.30
36.69
40.61
43.61
43.59
42.12
2.17
1.19
2.92
0.40
1.20
2.30
38.13
35.50
37.69
43.21
42.39
39.83
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
61.0
56.3
57.9
49.8
56.1
63.0
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
7.9
9.4
10.6
12.4
10.1
7.2
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
88.0
88.9
89.7
90.5
87.8
91.1
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
28
29
20
25
19
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
76
62
64
2013/14
79
45
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
5.9
5.9
6.3
7.1
6.9
6.9
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
258
237
254
247
256
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
459
450
516
531
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
2012/13
236
2012/13
273
2012/13
205
2012/13
2013/14
518
2012/13
239
2013/14
2013/14
312
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
5.57
4.63
3.72
5.20
6.06
5.00
0.90
0.10
0.03
0.23
0.33
0.11
4.67
4.54
3.68
4.97
5.73
4.89
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
82.6
84.0
81.6
77.3
75.6
81.5
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
3.1
3.1
2.9
3.1
4.8
3.5
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
94.2
93.8
95.0
95.1
91.7
88.5
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
13
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
7.9
4.3
5.5
6.2
6.2
6.2
7.0
6.9
7.4
7.5
7.4
7.4
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
758
686
720
644
664
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
1,595
1,539
1,533
1,487
2013/14
1,433
2013/14
2012/13
2012/13
2012/13
2012/13
2013/14
Q2
Q3
Q4
Q1
Q2
784
713
752
654
2013/14
701
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
15.42
14.99
16.24
15.68
14.75
16.06
0.36
0.61
0.94
0.35
0.22
0.96
15.06
14.38
15.30
15.33
14.53
15.10
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
78.6
81.3
78.9
74.9
81.2
79.6
77.8
75.3
74.7
72.2
75.4
77.0
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
4.5
4.2
4.9
4.5
3.8
4.1
4.6
5.2
5.6
6.1
6.0
4.8
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
90.9
90.2
88.8
85.0
85.7
93.3
87.0
87.3
86.8
87.3
87.6
90.5
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
12
10
15
11
11
2012/13
2012/13
2012/13
2013/14
2013/14
Q2
Q3
Q4
Q1
Q2
29
33
45
40
10
2012/13
2012/13
2012/13
2012/13
2013/14
2013/14
Q1
Q2
Q3
Q4
Q1
Q2
7.1
6.6
7.9
6.8
8.0
7.5
7.0
6.9
7.4
7.5
7.4
7.4

Insurer Claim Report Dec 2013

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Insurer Claim Report Dec 2013

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Insurer claim report

Insurer claim report: December 2013

Insurer claim report: December 2013

1.2.1: Claim management

Insurer claim report: December 2013

Abbreviation used in this report

Allianz Australia Insurance Ltd

Catholic Church Insurances Ltd

AAI Ltd trading as GIO

Guild Insurance Ltd

Insurance Australia Group Ltd trading as CGU Workers

Wesfarmers General Insurance Ltd

Zurich Australian Insurance Ltd

The Insurer claim activity report is produced on a quarterly basis.

Features of the December 2013 version:

The insurer claim report is presented in three sections:

- short term (last four financial quarters);

Insurer claim report: December 2013

Measures used in this report

Claim management measures in this report

Insurer lodgement period

Insurer lodgement period reports the number of

Initial liability decision

Initial liability decision period reports the number of

calendar days between the date the income claim

S.57A (3) of the Workers' Compensation and Injury

Claim duration is the number of months between the

Trend indicators in this report

Increased/decreased by less than 5%

Insurer claim report: December 2013

Insurer claim report: December 2013

working days - income claims

liability decision made beyond 24 days

Insurer claim report: December 2013

2.1.2 Proportion of new claims

Insurer claim report: December 2013

Section 2: Trends and performance

2.1.4 Proportion of active income claims

Insurer claim report: December 2013

2.1.6 Proportion of closed claims

Insurer claim report: December 2013

2.1.8 Proportion of total claim payments

Insurer claim report: December 2013

Insurer claim report: December 2013

Section 2: Trends and performance

Insurer claim report: December 2013

Insurer claim report: December 2013

insurer received years

Insurer claim report: December 2013

Section 2: Trends and performance

Insurer claim report: December 2013

10 Within 10% of the

Insurer claim report: December 2013

3.1.1 Individual insurer summary - Allianz

Total active income claim count

Total closed claim count

Claim payments ($m)

Claim payments - excl common law

Claim payments - common law

within five working days

Proportion (%) of income claims with

* Trend for the previous four quarters

Insurer claim report: December 2013

Section 3: Individual insurer summary