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Meanwhile, in Human Resource Department, Pn Sally, a long serving staff of the company
has complaint that staff turnover are rather high especially among the skilled workers. This
in turn will further impact on the production department to produce good quality products
for exports market and an increase in cost of training and hiring staff. In addition, the
company is facing problems to hire skilled workers to replace those who had left the
company. Interestingly, their workers are loyal to Trengganu state but decide to leave
QAMARIA Sdn Bhd due to unconducive working environment as well as less incentives
offered by the company.
Meanwhile, in the Finance section, Pn Aisha resume her duties without proper supervision
from Mdm Qamariah. She has encountered that accounting records were not properly kept,
transactions done manually, cash and payment receipts were not in order of date or number
sequence. Incoming mails were not listed and Pn Qamariah request Pn Aisha to look at all
the daily incoming mails to the company. Also, on banking of cash, no specific person were
assigned to do so. At times, Mdm Qamariah and Mr Umar will do the banking of cash but
most of the time, Pn Aisha did it. The company too could not trace their cash flow
movement due to this practice. Collection of Accounts receivable is often left to the Senior
Accounts Clerk. No proper guidance was given to her on the technique of debts collections
or to prepare the Aging List to identify the hardcore debtors.
Mr Umar was worried with the company performance and seek your advice to assist him to
improve and to bring glory to the company that he and his wife had formed since their
marriage. Furthermore, he is thinking to hand over the business to his children in the future.
Required:
1. Identify issues and challenges faced by QAMARIA Sdn Bhd.
2. Provide solutions to each of the challenges
3. Redesign the companys new organisation chart and prepare a simple job description
for each of the executives.
4. What companys marketing strategy should the company adopted in order to sustain
sales at Jalan Tuanku Abdul Rahman, Kuala Lumpur.