Antonio Sorrentino

Naples, Italy | sorrentino.antonio@outlook.com | +39 3314212251

Profile
Competitive attitude and entreprenurial spirit
Able to handle challenges, proven history of increased productivity
Handling complaints from customers, citizens or service providers
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow
leadership directives at appropriate times
Observing physical phenomena, human behavior, or changing situations
Languages: fluently reads, speaks and writes English and Italian
Work History
Main duties:
To provide basic to complex support to Apple customers on Apple products, systems, peripherals and software
Logging of calls from customers onto an Apple internal database and escalate issues to the appropriate department
following escalation procedures whenever necessary.
To provide and maintain strong, professional relationships with all of Apples customers and show empathy for the
customers at all times.To provide feedback on a daily basis to the supervisors new emerging issues that have been
discovered
Provide complete and appropriate technical solutions for iCloud, Apple ID, iPod, iPad and iPhone users via phone and email.
Listening attentively to customer needs, gain agreement on the resolution and bring the issue to conclusion.
Adjust your approach to all levels of customer experience.Teach and educate customers on support options.
AppleCare Advisor - Italian iOS Department Jun 2013 - Jul 2014
Teleperformance Hellas
Responsible for the village of Erchie for the management of the touristic season.
Main purposes:
Budget management and Funds raising, keeping relationships with local touristic operators, artists and service providers.
Promoting and advertising the events through social networks and specific websites as well as posters and flyers.
Art Director / Event Planner Apr 2012 - Jan 2013
Municipality of Maiori
Promogei is a company based in Naples.
Its main business is to sell personalized gadgets for advertisements based on customer's requests and to support them in
their projects with specific solutions.
My own purpose was to suggest and provide the best product/solution for every customer to drive the sell and meet
customer's expectations.
Sales Advisor (Part-Time) Sep 2008 - Mar 2012
Promogei
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Education
Final mark: 105/110
Main subjects: PR, Marketing, Event management, Cinema, Theatre, Music, Art History
University of Salerno
Bachelor of Arts in Visual Arts, Music and Performance
Sep 2009 - Feb 2013
Final mark: 84/100
Main subjects: Mathematics, Computer programming, Problem Solving, English
ITI Enrico Medi
High School Certificate in Computer Science
Sep 2003 - Jun 2008
Skills
IT Skills:
Computer programming: Knowledge of the main programming languages (C++, Visual Basic, ASP, PHP,
HTML\XML, SQL, Python)
Advanced knowledge of OS X, iOS, Android, Linux and Windows-based operating systems
Advanced knowledge of MS Office Suite
Proficient user of the common graphic design software: Corel Draw, Adobe Photoshop, Illustrator, GIMP, Inkscape
Integrity skills:
Strongly committed to team-building and staff development.
Excellent common sense, judgment, and decision-making abilities.
Excellent interpersonal and analytical skills.
Self-starter; can be depended on to complete a task under minimal supervision.
People oriented; enjoy working directly with customers and the general public.
Strong work ethic.
Certifications
GESE (Grade 8) Jun 2008 - present
Issued By: Trinity College
40 hours attended Level: B2+
General English Certificate Apr 2013 - present
Issued By: Cork English College
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