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I nstant Handbook
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Thanks for signing up to share your car with the Getaround
community! The average car sits idle 22 hours a day and is the
second biggest expense in most households. Youre making a
great decision by putting your car to better use.
Instant is the best way to earn money with your car and is powered
by the Getaround Carkit. Youll earn around fve times more
($6000/year on average) than request-based cars and enjoy a
more convenient experience. We put together this handbook to
show you the ropes of sharing your car on Instant. The most up-
to-date version can be found at: bit.ly/InstantHandbook. Please
review our FAQ and policies at help.getaround.com.
I hope you love sharing your car. Let us know if theres ever anything
we can do to improve your experience.
Best,

Jessica Scorpio, Founder
Wel come to I nst ant
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How i t wor ks
The optimal experience for carsharing is being
able to rent a car when you need one. Instant
allows renters to book a car and unlock it
with their smartphone. We currently have an
iPhone app thats customized for the renter
experience. Owner management features
will continue to improve with app updates.
Our entire site is mobile browser friendly
and we have an Android app coming soon!
More here: Getaround.com/iPhone.
Set your cars weekly schedule to hold recurring
times you use your car. Keeping your cars
availability up-to-date is importantif your car is
listed as available, renters will be able to book it
instantly. Outside of your weekly schedule, if you
need to use your car, block of the date on the
monthly calendar.
Youll receive notifcations when your car is
booked and returned according to your account
settings. We recommend messaging your renters
with any details youd like to emphasize (learn
more in Communication and Community).
Pro tip: Check on your car often. Email us at
help@getaround.com if gas was not reflled or if
there are any issues with the car condition.
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Cars with great profles get more rentals. Refer
to the following guide when setting up your car
profle and managing your carsharing experience.
Pricing
We will set your cars initial pricing based on our
experience and current market rates. You can
update your cars rates at any time.
Photography
You can upload up to ten exterior and interior
photos of your car. Photos should prominently
feature your well lit and clean car, free of clutter
or distractions. We can photograph your car
during Carkit installation.
Description
Be sure to mention benefts, extra features, the
driving experience, any applicable restrictions,
and anything renters should know before
booking.
Car instructions
Instructions are sent privately after a rental
is booked. Clearly explain pickup and return
instructions with location and parking details.
Access & availability
Use your car when you want. Set a weekly
schedule or use our monthly calendar to block
of dates your car isnt available. If your parking
location is only accessible during certain hours,
we can set this for you.
Weekly calendar
Any time blocked of on your weekly calendar
will repeat every week. For example, if you drive
to yoga every Monday morning, you can block
that time of for every Monday going forward.
Monthly calendar
For one-time events or spontaneous driving,
use the monthly calendar to block of dates you
would like to use your car. Once youre done
using your car, you can unblock the rest of the
day to make it available for rentals. This can be
done through your phone or internet browser.
Get ti ng st ar ted
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Availability
You need to keep your cars availability up to date
and maintain 50% or more availability including
weekends. We ask that you do your best to honor
all bookings (read our cancellation policy for the
amount of notice you need to give to cancel)
and make sure your calendar is blocked of if
youre using your car. If you dont do this, youll
be responsible for covering the replacement car
and any other associated re-booking costs.
Maintenance
You are responsible for keeping your car in good
operating condition. Maintenance should be up
to date. Make sure all parts are in good condition,
especially the tires. Your car will need more
frequent maintenance while shared.
Things to keep in your car
We equip your car with some swag to add some
Getaround charm and comforts. This includes
exterior stickers, key chain, air freshener, and
visor organizer. You can add notes in the visor
organizer for your renters. Well print your
insurance card and place it in the visor. If you ever
need to re-print it visit getaround.com/autoid.
Getaround Carkit
The Getaround Carkit is an access and security
system we developed for carsharing. The Carkit
enables the renter to lock and unlock the car. The
Carkit can securely track the location of your car,
allow us to charge for additional mileage, and
ensure no one other than approved renters and
you can drive your car.
Battery
The Carkit receives power from your cars battery.
Driving your car a few times a week will recharge
the Carkit and your car battery to a healthy level.
If your car is not driven regularly, your car battery
may die and require a jump. Well test your cars
battery health when we install the Carkit and
inform you if you need a new battery.
Enhanced Security
The Carkit provides an extra layer of security to
your car. When Enhanced Security is turned on
renters can only drive your car during a trip. Your
cars starter will automatically be disabled at the
end of each rental. Accessing your car using the
Carkit key on the app or website will enable the
starter for your personal use.
Car management
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Dedicated parking
Dedicated parking makes for the most seamless
experience, as well as higher demand. Ideally, you
already have an accessible parking space. If not,
please try to fnd your own parking space. The
best resources for this are Craigslist, Parkopedia,
and ParkMe. We may also be able to help fnd
parking and for a limited time we can cover part
of the parking cost. We provide branded signage.
Street parking
If your neighborhood is relatively easy to street
park and you have a parking permit, street
parking is a great option. You should note
any parking restrictions in your instructions
(e.g. street cleaning) and keep in mind that
street-parked cars have a greater risk of tickets
and tows. You and your renters will be able to
locate your street parked car directly from the
app. If you or a partner would like to use your car,
you will have to turn of enhanced security.
Pro tip: Remind renters that they need to fnd a spot
thats safe for at least 24 hours. If you know of any
hidden gem parking spots in your neighborhood
you can list them in the instructions. You can ofer
to park the car for the renter if they are in a pinch.
Par ki ng
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Credit card
We require a valid credit card on your account
so we can process authorized charges. These
include a $20 monthly data connectivity charge
for your Carkit and parking (if applicable). If you
ever want to remove your Carkit or leave your
parking spot, a 30 day notice is required.
Driver license
We process your driver license so you can rent
Getaround cars whenever you want. You will
receive coupons for discounted rentals.
Mobile number
Verify your phone number so you can receive
SMS notifcations and rental updates.
Payment method
Choose between PayPal or monthly checks
which are mailed to your address. Eventually we
will ofer direct bank deposit.
Pay day
Rental earnings accrue throughout the month.
Payment is sent by the 15th of the next month.
Any reimbursements youre owed from the
previous month (e.g. a ticket or any gas reflls
that a renter neglected to pay) will be added.
Commission
We take a 40% commission on rental earnings.
This enables us to cover costs like insurance,
roadside assistance, 24/7 customer support, and
other operational costs.
Tax
If you earn more than $600.00 in a year,
Getaround will issue a 1099 Form reporting
your rental and promotional revenue. While we
cannot ofer tax advice, generally, if you use your
car for both business (Getaround) and personal
use, car-related expenses may be deductible.
We encourage you to consult with a tax advisor
to determine the best tax treatment for your
situation.
Your Account
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Gas
Renters are required to replace any gas they use
during a rental. In the future we will ofer a gas
solution so renters can pay for the gas they use
without a trip to the gas station and potentially
ofer gas cards to ensure your gas tank is always
full. If you notice a renter did not replace gas they
used, email the receipt and the renters name to
help@getaround.com and well reimburse you.
Pro tip: Always keep your cars tank full so its easy
for renters to fll to the top and easy for you to track
it if they dont. We recommend reminding renters to
refll the tank before the end of their rental.
Mileage
Renters are permitted to drive 200 miles per
day. For any additional mileage, youll receive 30
cents per mile. You need to report overages to
help@getaround.com, but in the near future well
be able to do this automatically.

Tickets & tolls
Renters are responsible for tickets and tolls they
incur while renting your car, which includes pay-
by-plate systems like the Golden Gate Bridge
toll. If you receive a ticket in the mail, please
pay it, send a photo of all pages of the ticket to
help@getaround.com and well reimburse you. If
the ticket is for a moving violation (e.g. running a
red light at a photo-enforced trafc intersection),
well sign an Afdavit of Non-Liability on your
behalf and reassign the ticket to your renter. A
renters violation should never afect your driving
record or insurance.
Gas, mi l eage, ti cket s, & tol l s
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Communication
Getaround is a community and communication is
paramount. Weve often heard that people have
made great friends through Getaround. With
Instant, its a littler harder to make connections
since you arent meeting in person, but that
makes digital communication very important.
You can message your renters through the site
(we recommend this so there is a record in case
we need to mediate an issue), or you can reach
them via text or phone. Eventually you will be
able to manage rentals through the app. When
you engage with your renters, it reinforces the
feeling of community and reminds them that
youre an actual person, not a car rental agency.
Pro tip: Craft a welcome message to send to all
renters. For example: Thanks for renting my car!
The car can be unlocked with the Getaround iPhone
app, by clicking the link in your confrmation email,
or by calling Getaround. The keys are in the sun
visor organizer. You are responsible for gas, so you
should fnd the tank FULL (let me know if its not)
and please refll it before you return the car. Enjoy!
Growing the community
Imagine you are an entrepreneur with your
Getaround car as your business. We work to bring
demand to your car, but you should also promote
your car to attract new renters. Well give you a
coupon code you can share with friends they
will thank you for it!
Here are some ways to help spread the word:
Share your car listing and coupon code on social
networks like Facebook, Twitter, blogs, etc.
Email your ofce or apartment building mailing
list that your car is available nearby
Impress your friends with how much youve
made sharing your car and what youre doing
with it.
Demo the app in person at a cocktail party,
restaurant, Meetup, you name it!
Communi ty
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Coverage
All cars on Getaround include primary insurance
during rentals which covers collision, liability,
damage, and theft up to $1M. You must have
your own insurance for when you drive. In the
future we may also ofer you coverage that could
replace your personal policy.
Our policy is provided by Fortune 500 insurance
carrier Assurant (NYSE: AIZ) and complies with all
state laws that ensure your safety and protection
while sharing your car. Where necessary, weve
helped pass personal carsharing legislation in
multiple states to make peer-to-peer carsharing
a reality.
Pro tip: Getarounds insurance does not cover
personal valuables left in your car. We recommend
removing those when your car is available for
rentals.
Your insurance
Getarounds coverage replaces your personal
auto insurance during an active Getaround trip,
during which both you and the renter are covered
by our policy. You need to maintain your personal
coverage to comply with state insurance law.
Wear & tear
Keep in mind, small dings and dents are normal
wear and are not covered by insurance. If you
notice any damage after a rental that is not
normal wear, take photos and email them to
help@getaround.com before the start of your
next rental.
The most up-to-date information on Getarounds
insurance can be found here: getaround.com/
insurance.

I nsurance
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24/7 Helpdesk
Our Customer Happiness team is available
24/7 at 1-866-GETAROUND or via email at
help@getaround.com. They handle typical
support inquiries such as general questions,
administrative tasks, cancellations, emergency
assistance, etc.
Think of your Community Manager as your
advisor and advocate inside Getaround. Theyll
keep you up-to-date on product announcements,
events and make sure your support inquiries are
resolved in a timely manner. They see your emails
sent to help@getaround.com and will provide
feedback as appropriate. Your Community
Manager is there to help and is available during
normal business hours.
Trust & safety
We work to ensure a safe and trusted community.
Drivers are screened to ensure they have a safe
driving record. The Carkit allows renters to locate
and unlock cars during a rental and adds security
features like GPS tracking, tamper detection, and
starter disable.
As you begin to share your car, there may be
some road bumps renters returning your car
late, dirty, or damaged. If anything does happen,
well be with you every step of the way.
At your ser vi ce
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Getaround contact info
24/7 Helpdesk: help@getaround.com 1-866-GETAROUND
1-866-438-2768
Your Product Evangelist: _______________________________________________
Your Community Manager: _______________________________________________
Notes: ________________________________________________________________________________
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Cont act
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